Service-Oriented Organizational Management System for an Information Systems Business

2014 ◽  
pp. 367-379
Author(s):  
Shoji Konno
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Management System ◽  
Organizational Management ◽  
Management Systems ◽  
Dominant Logic ◽  
The World ◽  
Service Oriented

Recently, the globalization of information system business has expanded all over the world. In order to enhance the service quality of the business, the authors examine adopting the “value in use” concept to a traditional organizational management system based on GDL. Now, they face the improvement problems, which are defined as transformation from GDL-oriented organizational management systems into service-dominant logic-oriented organizational management systems. In this chapter, the authors describe how to transform from the GDL-oriented system into the SDL-oriented management system by using the “value in use” concept, which is deeply related to service value creation.

scholarly journals The Comparative Analysis of Teknolib Library Information System (Library Management System) with SLiMS (Senayan Library Management System) Based on ISO 9126

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Kholifa Artikatama ◽  
Rosihan Ari Yuana ◽  
Dwi Maryono
Keyword(s):  
Information System ◽  
Management System ◽  
Personal Observation ◽  
Library Management ◽  
Library Management System ◽  
The World ◽  
Iso 9126 ◽  
Technological Developments ◽  
Direct Answer

<p>Technology is rapidly develop in various aspects of life, especially in the field of education In the world of education, technological developments are applied to the use of library information systems. Nowadays many developers have offered the system for free, one of them is TeknoLIB and SLiMS. This study aims to measure the quality of a library information system using TeknoLIB (Library Management System) and SLiMS (Senayan Library Management System) based on ISO 9126 standards. This study uses 4 research methods, among others: questionnaires, interviews, observation, and documentation. Data analysis was obtained by grouping data from experiment result and personal observation, direct answer to resource person, giving some statement with informant consent, and giving conclusion related to library information system.It can be used as a reference for developers in building a library information system to be able to create a better system. The results of this study indicate that Information Library System TeknoLIB is more qualified in terms of system look compared to SLiMS based on ISO 9126 standards.</p>

scholarly journals Effectiveness of Service Quality through Integrated Information Systems in Increasing Customer Satisfaction and Loyalty in Islamic Education Institutions

2020 ◽  
Vol 7 ◽  
Author(s):  
Silwana Mumthaza ◽  
Eni Fariyatul Fahyuni ◽  
Yayuk Faujiyah
Keyword(s):  
Information System ◽  
Information Systems ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Human Resources ◽  
Islamic Education ◽  
Integrated Information System ◽  
Integrated Information

In the management of Islamic Education Institutions based on management, efforts are needed to improve the quality of comprehensive human resources so that the quality of human beings in Indonesia can adapt well with the development of technology and times (Mutohar, 2014). Therefore Islamic Educational Institutions need a system that helps consumers get information. The information provided aims to provide better communication so that the program of Islamic Education institutions achieving educational goals will become smoother (Yukl, 2017). The implementation of this management concept has 3 key elements including customer satisfaction, service quality and customer loyalty (Kunaifi, 2016). In this case customer satisfaction with information obtained at the time of learning activities becomes importantThis satisfaction increases consumer loyalty at school. This study aims to provide an overview and information system that facilitates the public to receive better communication. This study also examines more deeply how information systems are able to provide satisfaction and increase loyalty to consumers of Islamic Education Institutions. This study uses qualitative data collection methods, namely research procedures that produce descriptive data in the form of information directly, in depth, unstructured. This research was conducted at SMA Muhammadiyah 2 Sidoarjo. Primary data sources were obtained from information in the form of interviews with related parties handling the Integrated Information System including the Deputy Principal for Student Affairs, Deputy Principal for Public Relations, IT team and Principal. Secondary data obtained from data that already exists and previous and has a relationship problem that is examined includes the existing literature. The population of the research sample was the guardians of students in SMA Muhammadiyah 2 Sidoarjo. Data collection techniques include interviews and Literature studies. Interviews were conducted with open-ended questions. Literature study is done by reading literature books, journals, internet and previous research that has been done before. From the analysis and results of the discussion obtained it can be concluded as follows: Integrated information systems have good benefits to schools so that schools can develop marketing and community trust as well-facilitated schools. The existence of an integrated information system can be an added value in increasing the satisfaction and loyalty of guardians of students, students and stakeholders who are interested in the school environment. Integrated information systems always experience developments in accordance with the technology that developed in that year. Therefore, competent funding and human resources are needed in managing the system.

scholarly journals The Effectiveness Of Website/Webblog-Based Mosque Management Information Systems In Providing Accountable Information In Pekalongan City

2018 ◽  
pp. 32
Author(s):  
Agus Arwani ◽  
Muhammad Masrur ◽  
Agus Arwani ◽  
Nasrul Khakim
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Management Information Systems ◽  
Field Research ◽  
Cost Benefit ◽  
System Quality ◽  
Management Information ◽  
Information Process

A mosque organization plays a role as a public sector organization that manages the mosque’s resources and activities. The management and resources in the mosque are mostly done voluntarily. The development of information technology (IT) has provided various means for management in managing business and decision-making. Nonetheless, the measurement or assessment of the quality of an effective information system is hard to carry out directly, including cost-benefit measurement. A descriptive quantitative approach was employed in this field research. The findings reveal the quality system, quality information, process quality, collaborative quality and service quality contributed to the mosque management information systems. Website/webblog-based mosque run effectively and obtained accountable information in the city of Pekalongan. The management of the mosque’s website in this city has been established effectively since it applies the management of mosque information systems by using DeLone and McLean’s model of information system success, which includes system quality management, collaborative quality, and service quality of website/webblog-based mosque in Pekalongan City.

scholarly journals MENINGKATKAN KETERAMPILAN SISWA DALAM PEMBELAJARAN DATABASE, MAIL SERVER DI SEKOLAH SMKN 9 SURAKARTA

2020 ◽  
Vol 2 (2) ◽  
pp. 164-168
Author(s):  
Luxman Aji Prakoso ◽  
Abu Qosim Almisfalah ◽  
Endra Arief Kurniawan
Keyword(s):  
Decision Making ◽  
Information System ◽  
Relevant Information ◽  
Management Systems ◽  
Teacher Strategies ◽  
Mail Server ◽  
The World ◽  
Database Program ◽  
Development Of Students

In improving the quality of student skills in the process of learning databases, mailserver at SMKN 9 SURAKARTA, schools not only depend on the quality of managers but also improvement of management systems and the development of students' ability to apply database concepts. Mastery of database concepts is very important in order to improve student skills and improve student creativity in developing websites and improving the quality or ability of students so they can compete in the world of work. The database is one of the important components in information systems, with the information system it will provide accurate, timely and relevant information for its users so that it can be used for decision making. Teacher strategies in improving Database skills at SMKN 9 SURAKARTA, in delivering the teacher's material, first explain and explain clearly and hatefully then give examples of outputs from the database program, so students will try to be more competitive and efficient and try to improve skills in learning databases the.

scholarly journals Evaluasi Kepuasan Pengguna terhadap Sistem Informasi Provisioning Monitor Indihome Dunsanak (SIMIDUN) menggunakan Metode Service Quality (Studi Kasus di Telkom Witel Sumbar)

2020 ◽  
Author(s):  
Devi Gusmita ◽  
Yuhandri Yunus
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Data Processing ◽  
User Satisfaction ◽  
Quality Of Information ◽  
User Perceptions ◽  
User Expectations ◽  
Cartesian Diagram

Measurement of the quality of information systems is necessary to evaluate the satisfaction of users of the system as a consideration for companies to develop the information system. This research aims to apply and test the Service Quality method to measure the level of user satisfaction with the Indihome Dunsanak Information System Provisioning Monitor (SIMIDUN) to serve as a benchmark for system developers to develop Indihome Dunsanak's Information System Provisioning Minitor. The data used in this study is data about the details of items or indicators contained in the application to be evaluated, by distributing questionnaires to system users. Data processing is done using the Service Quality method, then the data is processed by calculating the perception value and the expected value based on the questionnaire that has been distributed then calculating the gap score to make a cartesian diagram. The results obtained in the evaluation of user satisfaction information system provisioning indihome dunsanak based on Distribution and Percentage of User Perceptions of the information system that 38.47% of SIMIDUN Information System users are satisfied with the performance of the system and only 18.47% of users assess the performance of the SIMIDUN Information System very much. satisfactory, based on the data obtained that the average servqual score is -0.97 means that the score gap between user expectations and what the user feels is negative. This means that the average expectation of new users is fulfilled by SIMIDUN Information System with a score of 0,97.

scholarly journals FACTOR AFFECTING GOOD UNIVERSITY GOVERNANCE IN FINANCIAL INFORMATION SYSTEM: EVIDENCE FROM UNIVERSITY OF INDONESIA

2021 ◽  
Vol 9 (7) ◽  
pp. 349-365
Author(s):  
Rani Fariha ◽  
Ferdinand DS
Keyword(s):  
Information System ◽  
Transformational Leadership ◽  
Information Systems ◽  
Service Quality ◽  
Financial Information ◽  
University Governance ◽  
Quality Of Information ◽  
Positive Effect ◽  
Financial Information Systems

This study aims to determine the factors that affect the realization of Good University Governance in financial information governance at the University of Indonesia. The variables used in this study are transformational leadership, system quality, information quality, service quality, individual impact, and information system user satisfaction. The approach used in this research is quantitative research. Data obtained from 94 users of financial information systems were collected through questionnaires and analyzed using partial-least squares structural equation modeling (PLS-SEM). The results show that transformational leadership and service quality have a positive effect on Good University Governance. The quality of the system and the quality of information have a positive effect on the impact of individuals, and the quality of information and the quality of service affect the satisfaction of users of financial information systems. Good University Governance can be realized by integrating the vision and mission of the organization and its leaders, human resources, and quality infrastructure. Another important thing is the monitoring, evaluation, and adaptation of these three aspects according to the needs and current developments.

scholarly journals Utilization of SIKADU on Quality of Service of Academic Information Systems

2019 ◽  
Vol 3 (2) ◽  
pp. 178
Author(s):  
Agus Arwani
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Information Quality ◽  
Field Research ◽  
Teaching Staff ◽  
System Quality ◽  
Use Of Technology ◽  
Academic Information

  The service quality and Integrated Academic Information System Skill to moderate the relationship between Sikadu use and service quality. The purpose of this study is to determine the effect of information systems on service quality and decrease the use of information systems. This research method uses field research methods with quantitative approaches. This study student, lecturers, and teaching staff program from FEBI IAIN Pekalongan and sampling methods with Non-Probability Sampling with accidental sampling techniques. The results of the study obtained Information System Quality has a significant favorable influence on service quality. It shows that the quality of information quality system can improve service quality. The variety of information systems moderates the effect of using utilization on service quality, so it can conclude that the Sikadu utility variable includes moderating variables. It shows that quality information systems influence the use of technology on service quality.

scholarly journals Hospital’s competitive advantage through service quality, information systems and Islamic work ethics

2019 ◽  
Vol 17 (2) ◽  
pp. 193-204 ◽  
Author(s):  
Yanneri Elfa Kiswara Rahmantya ◽  
Ubud Salim ◽  
Djumahir ◽  
Atim Djazuli
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Competitive Advantage ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Work Ethics ◽  
System Service

The aim of this study is to analyze and measure the factors that influence competitive advantage seen from the quality of services, Islamic work ethics and information systems. The population of this study was all patients of BPJS participants in hospitals in Kuningan, West Java. This study uses a proportional random sampling technique to determine the sample. The respondents of this study were 115 respondents. Analysis was carried out using Partial Least Square (PLS). Results of the study prove that Islamic work ethics are positive and significant to competitive advantage. Competitive advantage can also be influenced by the hospital information system. Service quality also has a positive and significant influence on competitive advantage. Islamic work ethics, information system and service quality is a factor that can build competitive advantage in hospitals in Kuningan.

scholarly journals Evaluating Mawared as a self-service quality information system at Prince Sattam bin Abdulaziz University using Dillon and McLean model

2021 ◽  
Vol 58 (1) ◽  
pp. 2565-2572
Author(s):  
Saeed Ali Omer Bahaj
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
User Satisfaction ◽  
Faculty Members ◽  
Quality Information ◽  
System Quality ◽  
Quality Of Information ◽  
Self Service

Quality of information system is reviewed by many as critically important for most if not all organizations to review their return on their investment in information system (IS) technology. Currently, there are numerous works of literature addressing factors or techniques for measuring system quality – business benefits, user satisfaction, or usage among others. This paper is evaluating the quality of information systems- self-services (Mawared) at Prince Sattam Bin Abdulaziz University (PSAU) using the Dillon and McLean Model. Intrinsically, information systems (IS) vary depending on the industry they are applied, for example, in this research, the IS under review as an educational-based information system. This paper aims to explore the relationships of information system quality and its main outcomes which are expected or were proposed for the IS. Subsequently, this paper focuses on the self-service information system, its quality. The research uses questionnaires for its research methodology that are distributed out to the faculty members in College of Business Administration at PSAU. The findings of this study indicate to a positive and high degrees of satisfaction among the faculty members towards Mawared as a self-service quality information system for the academic year 2020-2021. Moreover, it provides new insights into the efficacy of selected determines of information system quality and user satisfaction.  

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