Language, Culture, and Collaboration in Offshore Outsourcing: A Case Study of International Training Team Communication Competencies

10.2190/otcc7 ◽  
2008 ◽  
Author(s):  
James Melton
Keyword(s):  
Offshore Outsourcing ◽  
Team Communication ◽  
International Training ◽  
Communication Competencies ◽  
Training Team

Knowledge Transfer in Offshore Outsourcing

2011 ◽  
Vol 19 (2) ◽  
pp. 27-44 ◽  
Author(s):  
Nguyen Thu Huong ◽  
Umemoto Katsuhiro ◽  
Dam Hieu Chi
Keyword(s):  
Knowledge Transfer ◽  
Transfer Process ◽  
Service Providers ◽  
Offshore Outsourcing ◽  
System Engineer ◽  
The Relationship ◽  
Initial Results ◽  
Willingness To Cooperate

This paper discusses the knowledge transfer process in offshore outsourcing. The focus is a case study of software offshore outsourcing from Japan to Vietnam. Initial results confirm that willingness to cooperate and good impressions facilitate the knowledge transfer process. In addition, communication barriers, cultural differences, lack of equivalence in individual competence, and lack of common rules slow down the transfer process. The study also identifies the Bridge System Engineer (Bridge SE)-a type of coordinator who mediates and enhances the relationship between Japanese clients and Vietnamese service providers. Employing a Bridge SE is an effective way to fill the communication gap, the cultural gap, and generally improve the business relationship. Bridge SEs use their background of higher education and long-term residence in Japan to give advice to Vietnamese software teams on Japanese cultural characteristics, such as the apology culture and the separation between work and private time. In other situations, Bridge SEs use their IT background and communication skills to verify and adjust communication contents before information is sent from one side to another.

scholarly journals A Framework for Communication in Complex Healthcare Environments: The Case of the Electrophysiology Lab

2019 ◽  
Vol 8 (1) ◽  
pp. 201-203
Author(s):  
M. Robert Garfield ◽  
Judith Tiferes
Keyword(s):  
Operating Room ◽  
Interdisciplinary Team ◽  
User Needs ◽  
Team Communication ◽  
Medical Systems ◽  
Team Interaction ◽  
Healthcare Environments ◽  
Communication Challenges ◽  
Communication Practices

Team communication challenges compound the complexity of healthcare environments. While there is a significant body of research on team interaction in surgical and operating room settings, there is limited research in more specialized use environments such as the electrophysiology (EP) lab where an interdisciplinary team supports the diagnostics and interventional correction of the heart’s electrical timing. This work proposes a novel framework to uncover and classify team communication pathways in complex healthcare environments via a case study of the EP lab. Designers of integrated medical systems should study the communication practices and communication barriers of intended users to drive better user needs and design inputs.

A Case Study Using the Analytic Hierarchy Process for IT Outsourcing Decision Making

2015 ◽  
Vol 8 (1) ◽  
pp. 60-84 ◽  
Author(s):  
Mary Anne Atkinson ◽  
Ozden Bayazit ◽  
Birsen Karpak
Keyword(s):  
Decision Making ◽  
Analytic Hierarchy Process ◽  
It Outsourcing ◽  
Offshore Outsourcing ◽  
Analytic Hierarchy ◽  
Business Decision ◽  
The Analytic Hierarchy Process ◽  
Outsourcing Decision ◽  
Hierarchy Process

Decisions related to managing IT resources - which resources to keep in-house and which resources to outsource - are critical to business success. The goal of this paper is to show the usefulness of the Analytic Hierarchy Process (AHP) as a decision-making tool for IT sourcing decisions, based on an analysis of factors that recent literature found to be associated with IT sourcing risk. Although the AHP previously has been suggested for IT outsourcing decision making, this study is the first to consider evaluating the risks of offshore outsourcing, rural outsourcing, and in-sourcing IT processes by using the AHP. From the perspective of the expert decision maker, three IT sourcing strategies were evaluated with respect to 58 criteria. The case study example presented in this paper shows the effectiveness of the AHP to support management for this business decision. The authors' results show that a systematic approach to analyzing outsourcing can reduce the uncertainty and risk that is common in such decisions.

scholarly journals Using A Tiered Approach for Implementing Networked Learning Communities: A Case Study on Developing the Capacity of Leaders to Implement Systemwide Innovations within International Training and Development Programs

2020 ◽  
Vol 27 (1) ◽  
pp. 6-14
Author(s):  
James Anderson II ◽  
Eric Kaufman ◽  
Jama Coartney ◽  
Shreya Mitra ◽  
Caro l Cash
Keyword(s):  
Learning Communities ◽  
Professional Learning ◽  
Shared Leadership ◽  
Diffusion Of Innovations ◽  
Training And Development ◽  
Networked Learning ◽  
International Training ◽  
Tiered Approach ◽  
The Impact

This case study demonstrates how change agents can utilize networked learning communities (NLCs) with shared leadership to provide the structural supports for learning and influence the implementation of innovations within a social system. Our focus is the Department of Defense Education Activity (DoDEA), a large school system operating 164 accredited schools domestically and internationally. As part of their systemic priority of implementing innovations for educational improvement, DoDEA worked with extension specialists to create NLCs for instructional leaders using the Engelbart’s Organizational Learning and Improvement Schema. The schema is a three-tiered approach to non-formal learning that facilitates leader capacity building at the individual, team, and systemwide levels. To support these learning communities, DoDEA also created regional support teams or opinion leaders to assist with the implementation of systemwide educational technologies through non-formal professional learning. Focus group discussions provided insights on the impact of this model as a mechanism for diffusing educational innovations throughout the system. Findings suggest that implementation of this approach in other international training and development settings can yield positive impacts on the innovation-decision process. Keywords: Shared leadership; international training & development; social learning; systemic change; Diffusion of Innovations

scholarly journals Perubahan Budaya Tatap Muka Menjadi Online dalam Bimbingan Skripsi Mahasiswa

2020 ◽  
Vol 4 (2) ◽  
pp. 78-85
Author(s):  
Iswanto Iswanto ◽  
Dasrun Hidayat
Keyword(s):  
Communicative Competence ◽  
Communication Competence ◽  
Two Dimensions ◽  
Cognitive Dimension ◽  
Face To Face ◽  
Positive Communication ◽  
The Face ◽  
Communication Competencies ◽  
Communication Culture

Face-to-face communication has turned directly online, which encourages changes in the communication culture of lecturers. Changes in the communication culture require communication competence so that face-to-face thesis guidance runs effectively. Therefore, this research aims to measure the communication competence of lecturers and students when carrying out online guidance. To answer the research objectives, researchers used a case study with a qualitative approach. The theory of analysis used in this study uses the theory of communicative competence based on two dimensions: the cognitive dimension and the behavioral dimension. The data technique used in this study used purposive sampling, which includes several criteria for informants, including two final-year students preparing a thesis using the zoom cloud meeting application, then actively carrying out online thesis guidance and other supporting informants of two supervisors. The results showed that the face-to-face change to online in the guidance of the online thesis culture is still positive because there are communication competencies that are owned; there are two components of communication in online thesis guidance, namely: knowledge (knowledge) and skills (skills), the most positive communication competence—perceived by students and lecturers, namely skills.

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