A novel assessment framework for evaluating digital health maturity models: Design and development (Preprint)

2021 ◽  
Author(s):  
Leanna Sarah Woods ◽  
Rebekah Eden ◽  
Rhona Duncan ◽  
Zack Kodiyattu ◽  
Sophie Macklin ◽  
...  
Keyword(s):  
Design Science ◽  
Digital Health ◽  
Science Research ◽  
Maturity Model ◽  
Assessment Framework ◽  
Consumer Experience ◽  
Healthcare Organizations ◽  
Maturity Models ◽  
External Stakeholder ◽  
Reducing Costs

BACKGROUND Digital health maturity models allow healthcare organizations to evaluate current digital state and develop roadmaps for improving patient care through digital change. Currently, there is limited capacity to assess the quality, utility, and efficacy of maturity models to select one for use. OBJECTIVE To work in partnership with researchers, governments, and health services to design and develop an assessment framework to facilitate recommendations for digital maturity models to use in practice. METHODS Underpinned by design science research, a systematic, consultative, and iterative process was used. The first step involved literature analyses and stakeholder needs analysis to develop content and design considerations. In the second step, these considerations were incorporated into a draft framework developed by researchers in a design workshop. The third step involved external stakeholder review to strengthen and finalize the framework. RESULTS The assessment framework to evaluate digital health maturity models provides healthcare stakeholders with a consistent and objective methodology to compare maturity models identified by different vendors. The sections in the framework include assessment of healthcare context, feasibility, integrity, completeness and actionability. Calculating subtotals across the sections enables identification of the strengths and weaknesses of the maturity model. After completing the assessment for several maturity models, users can compare their performance to provide recommendations for which maturity model to use. CONCLUSIONS We have developed an evidence-based framework to enable assessment and comparison of digital health maturity models. This work will inform an approach to implementing a suitable suite of digital health maturity models. This is a critical step as healthcare evolves towards a digital health system focused on improving the quality of care, reducing costs and improving the provider and consumer experience. CLINICALTRIAL N/A

scholarly journals An Overlapless Incident Management Maturity Model for Multi-Framework Assessment (ITIL, COBIT, CMMI-SVC)

10.28945/4083 ◽  
2018 ◽  
Vol 13 ◽  
pp. 137-163 ◽  
Author(s):  
João Aguiar ◽  
Ruben Pereira ◽  
José Braga Vasconcelos ◽  
Isaias Bianchi
Keyword(s):  
Design Science ◽  
Science Research ◽  
The Body ◽  
Future Research ◽  
Incident Management ◽  
Maturity Model ◽  
Maturity Level ◽  
Structured Interviews ◽  
Maturity Models ◽  
The One

Aim/Purpose: This research aims to develop an information technology (IT) maturity model for incident management (IM) process that merges the most known IT frameworks’ practices. Our proposal intends to help organizations overcome the current limitations of multiframework implementation by informing organizations about frameworks’ overlap before their implementation. Background: By previously identifying frameworks’ overlaps it will assist organizations during the multi-framework implementation in order to save resources (human and/or financial). Methodology: The research methodology used is design science research (DSR). Plus, the authors applied semi-structured interviews in seven different organizations to demonstrate and evaluate the proposal. Contribution: This research adds a new and innovative artefact to the body of knowledge. Findings: The proposed maturity model is seen by the practitioners as complete and useful. Plus, this research also reinforces the frameworks’ overlap issue and concludes that some organizations are unaware of their actual IM maturity level; some organizations are unaware that they have implemented practices of other frameworks besides the one that was officially adopted. Recommendations for Practitioners: Practitioners may use this maturity model to assess their IM maturity level before multi-framework implementation. Moreover, practitioners are also incentivized to communicate further requirements to academics regarding multi-framework assessment maturity models. Recommendation for Researchers: Researchers may explore and develop multi-frameworks maturity models for the remaining processes of the main IT frameworks. Impact on Society: This research findings and outcomes are a step forward in the development of a unique overlapless maturity model covering the most known IT frameworks in the market thus helping organizations dealing with the increasing frameworks’ complexity and overlap. Future Research: Overlapless maturity models for the remaining IT framework processes should be explored.

Development of an Industry 4.0 maturity model for the delivery process in supply chains

2018 ◽  
Vol 13 (4) ◽  
pp. 840-883 ◽  
Author(s):  
Björn Asdecker ◽  
Vanessa Felch
Keyword(s):  
Supply Chain ◽  
Industry 4.0 ◽  
Reference Model ◽  
Design Science ◽  
Model Development ◽  
Science Research ◽  
Maturity Model ◽  
Maturity Models ◽  
Content Type ◽  
The Status

Purpose This paper aims to show that current Industry 4.0 maturity models primarily focus on manufacturing processes. Until now, research has been lacking with regard to outbound logistics, that is, the delivery process. This paper develops such a model. Design/methodology/approach Methodologically, this paper is grounded in design science research (DSR) and rigorously follows the model development guidelines presented by De Bruin et al. (2005). This work builds on current maturity models and original empirical research to populate and test the model. Findings The model appears to be applicable to describing the status quo of the digitization efforts in outbound logistics, developing a corporate vision for delivery logistics excellence and providing guidance on the development path. Research limitations/implications Thus far, the model has been applied only for a development stakeholder. For further validation, the authors are currently working on additional case studies to demonstrate the model’s applicability. Practical implications The developed model provides guidance for the digitization of an important value-adding activity in supply chain management: the delivery process. Originality/value To the authors’ knowledge, the proposed model is the first to explicitly consider the delivery process; therefore, it complements available approaches that focus on the manufacturing process. Moreover, the results show that the widely used Supply Chain Operations Reference model can serve as the basis for additional process maturity models.

Enterprise Content Management (ECM) Maturity Models

2019 ◽  
pp. 34-60
Author(s):  
Chris Foley
Keyword(s):  
Case Studies ◽  
Content Management ◽  
Maturity Model ◽  
Assessment Framework ◽  
Maturity Models ◽  
Considerable Research ◽  
Enterprise Content Management ◽  
Consulting Firms ◽  
Implementation Method

A maturity model in the enterprise content management (ECM) sphere serves to evaluate an organization's performance against an assessment framework, and to determine roadmaps for optimizing that performance. Such tools are developed typically by academics, informed by considerable research, or by consulting firms that use their maturity model tool to promote the sale of their own products and services. Therefore, the experience of practitioners with using ECM maturity models is underrepresented in the literature. Practitioners require tools that are quick to implement whilst providing useful insights. This chapter explores two case studies in which the author conducted quick assessments using a maturity model as a guide. The case studies indicate that while quick assessments are useful, they need to be included as part of a maturity tool to ensure that the implementation method is repeatable and the results consistent.

IT Project Development using Capability Maturity Model

2016 ◽  
Vol 29 (4) ◽  
pp. 35-48
Author(s):  
Mousumi Kabir ◽  
Lazar Rusu
Keyword(s):  
Design Science ◽  
Science Research ◽  
Capability Maturity Model ◽  
Maturity Model ◽  
Project Development ◽  
It Projects ◽  
Development Environment ◽  
Large Company ◽  
Capability Maturity ◽  
It Project

In many research studies on IT project development process, the authors have noticed that different frameworks are used for this purpose. In fact, many companies choose specific frameworks to run their IT projects based on project type and face dissimilar problems during the execution. In this research the authors are presenting a framework for IT project development using Capability Maturity Model. The framework has been developed to improve the IT project development in a large company because of the lower rate of successfully IT projects in that company. To develop the framework, they have used design science research and evaluated this framework with the project managers from that large company. The result of this research is a framework for IT projects development that is based on generic Capability Maturity Model and is adapted to the specific needs of an IT project development environment. Moreover, the framework identifies for each key process area of IT project development, the goals and activities to be performed.

A Framework for Building Mature Business Intelligence and Analytics in Organizations

2020 ◽  
Vol 31 (3) ◽  
pp. 14-39
Author(s):  
Amrita George ◽  
Kurt Schmitz ◽  
Veda C. Storey
Keyword(s):  
Business Intelligence ◽  
Delphi Study ◽  
Design Science ◽  
Science Research ◽  
Design Science Research ◽  
Maturity Model ◽  
Business And Society ◽  
Managerial Decision ◽  
Work Systems ◽  
Modified Delphi

As activities are increasingly being digitalized in business and society, organizations have sought ways to effectively and competitively, use data. Business intelligence and analytics (BI&A) systems which support managerial decision-making continue to be developed and used. Given the importance of these systems, it would be useful to have a comprehensive and mature guide to support their development and improvement. This research proposes a BI&A Competitive Advantage Maturity Model to identify the main technical and non-technical dimensions of a system to support business intelligence and analysis. The model is based on work systems theory and related research. It maps descriptive characteristics of its main dimensions across analytic adoption stages of aspirational, experienced, and transformed. The development of the model employed a modified Delphi study technique, design science research, and citation analysis.

A Multisourcing Maturity Model as an IT Governance Mechanism for Business Groups

2011 ◽  
Vol 2 (2) ◽  
pp. 1-14 ◽  
Author(s):  
Thomas Ph. Herz ◽  
Florian Hamel ◽  
Falk Uebernickel ◽  
Walter Brenner
Keyword(s):  
Financial Services ◽  
Design Science ◽  
Business Groups ◽  
Real Life ◽  
It Governance ◽  
Science Research ◽  
Maturity Model ◽  
Governance Mechanism ◽  
Case Examples ◽  
Research Orientation

Implementing multisourcing in business groups is challenging, and linear-extension of dyadic information technology (IT) outsourcing literature is insufficient to cope with multisourcing specifics. By pursuing design science research (DSR) as the research orientation and utilizing expert interviews, action research and case studies as individual research methods, the authors propose a multisourcing maturity model as an IT governance mechanism. This article contributes in four areas: first, it derives requirements for IT governance mechanisms intended to support the implementation of multisourcing in business groups; second, it identifies the research gap by analyzing current concepts; third, it develops a maturity model; and fourth, it demonstrates the application of the model with two real-life case examples of leading financial services providers. Moreover, the maturity model provides practical guidance for coping with the challenges of implementing multisourcing by identifying the required capabilities, illustrates a desired evolution path to effectively and efficiently utilize multisourcing, and can be employed for steering multisourcing in business groups.

scholarly journals The Library Assessment Capability Maturity Model: A Means of Optimizing How Libraries Measure Effectiveness

2018 ◽  
Vol 13 (4) ◽  
pp. 31-49
Author(s):  
Simon Hart ◽  
Howard Amos
Keyword(s):  
Ad Hoc ◽  
Design Science ◽  
Science Research ◽  
Assessment Process ◽  
Capability Maturity Model ◽  
Maturity Model ◽  
Maturity Level ◽  
Activity Data ◽  
Capability Maturity ◽  
Library Assessment

Abstract Objective – This paper presents a Library Assessment Capability Maturity Model (LACMM) that can assist library managers to improve assessment. The process of developing the LACMM is detailed to provide an evidence trail to foster confidence in its utility and value. Methods – The LACMM was developed during a series of library benchmarking activities across an international network of universities. The utility and value of the LACMM was tested by the benchmarking libraries and other practitioners; feedback from this testing was applied to improve it. Guidance was taken from a procedures model for developing maturity models that draws on design science research methodology where an iterative and reflective approach is taken.  Results – The activities decision making junctures and the LACMM as an artifact make up the results of this research. The LACMM has five levels. Each level represents a measure of the effectiveness of any assessment process or program, from ad-hoc processes to mature and continuously improving processes. At each level there are criteria and characteristics that need to be fulfilled in order to reach a particular maturity level. Corresponding to each level of maturity, four stages of the assessment cycle were identified as further elements of the LACMM template. These included (1) Objectives, (2) Methods and data collection, (3) Analysis and interpretation, and (4) Use of results. Several attempts were needed to determine the criteria for each maturity level corresponding to the stages of the assessment cycle. Three versions of the LACMM were developed to introduce managers to using it. Each version corresponded to a different kind of assessment activity: data, discussion, and comparison. A generic version was developed for those who have become more familiar with using it. Through a process of review, capability maturity levels can be identified for each stage in the assessment cycle; so too can plans to improve processes toward continuous improvement. Conclusion – The LACMM will add to the plethora of resources already available. However, it is hoped that the simplicity of the tool as a means of assessing assessment and identifying an improvement path will be its strength. It can act as a quick aide-mémoire or form the basis of a comprehensive self-review or an inter-institutional benchmarking project. It is expected that the tool will be adapted and improved upon as library managers apply it.

Supporting business processes through human and IT factors: a maturity model

2018 ◽  
Vol 24 (4) ◽  
pp. 985-1006 ◽  
Author(s):  
Sarra Mamoghli ◽  
Luc Cassivi ◽  
Sylvie Trudel
Keyword(s):  
Human Factors ◽  
Process Management ◽  
Business Processes ◽  
Design Science ◽  
Model Development ◽  
Science Research ◽  
Main Process ◽  
Maturity Model ◽  
Content Type ◽  
Iterative Model

Purpose The purpose of this paper is to assist organizations in the assessment of both information technology (IT) and human factors required to support their business processes (BPs) by taking into account the interdependence and alignment of these factors, rather than considering them independently. Design/methodology/approach A design science research methodology was followed to build a maturity model (MM) enabling this assessment. The proposed design process is composed of four steps: problem identification, comparison of 19 existing MMs in business process management (BPM), iterative model development, and model evaluation. The last two steps were specifically based on three research methods: literature analysis, case studies, and expert panels. Findings This paper presents a MM that assigns a maturity level to an organization’s BPs in two assessment steps. The first step evaluates the level of sophistication and integration of the IT systems supporting each BP, while the second step assesses the alignment of human factors with the technological efforts. Research limitations/implications The research was conducted with SMEs, leading to results that may be specific to this type of organization. Practical implications Practitioners can use the proposed model throughout their journey toward process excellence. The application of this model leads to two main process improvement scenarios: upgrading the sophistication and integration of the software technologies in support of the processes, and improving the cohesion of the resources the organization already owns (human and IT resources). Originality/value The proposed MM constitutes a first step in the assessment of the interdependence between the factors influencing BPM.

Sign in / Sign up

Export Citation Format

Share Document