scholarly journals An Overlapless Incident Management Maturity Model for Multi-Framework Assessment (ITIL, COBIT, CMMI-SVC)

10.28945/4083 ◽  
2018 ◽  
Vol 13 ◽  
pp. 137-163 ◽  
Author(s):  
João Aguiar ◽  
Ruben Pereira ◽  
José Braga Vasconcelos ◽  
Isaias Bianchi
Keyword(s):  
Design Science ◽  
Science Research ◽  
The Body ◽  
Future Research ◽  
Incident Management ◽  
Maturity Model ◽  
Maturity Level ◽  
Structured Interviews ◽  
Maturity Models ◽  
The One

Aim/Purpose: This research aims to develop an information technology (IT) maturity model for incident management (IM) process that merges the most known IT frameworks’ practices. Our proposal intends to help organizations overcome the current limitations of multiframework implementation by informing organizations about frameworks’ overlap before their implementation. Background: By previously identifying frameworks’ overlaps it will assist organizations during the multi-framework implementation in order to save resources (human and/or financial). Methodology: The research methodology used is design science research (DSR). Plus, the authors applied semi-structured interviews in seven different organizations to demonstrate and evaluate the proposal. Contribution: This research adds a new and innovative artefact to the body of knowledge. Findings: The proposed maturity model is seen by the practitioners as complete and useful. Plus, this research also reinforces the frameworks’ overlap issue and concludes that some organizations are unaware of their actual IM maturity level; some organizations are unaware that they have implemented practices of other frameworks besides the one that was officially adopted. Recommendations for Practitioners: Practitioners may use this maturity model to assess their IM maturity level before multi-framework implementation. Moreover, practitioners are also incentivized to communicate further requirements to academics regarding multi-framework assessment maturity models. Recommendation for Researchers: Researchers may explore and develop multi-frameworks maturity models for the remaining processes of the main IT frameworks. Impact on Society: This research findings and outcomes are a step forward in the development of a unique overlapless maturity model covering the most known IT frameworks in the market thus helping organizations dealing with the increasing frameworks’ complexity and overlap. Future Research: Overlapless maturity models for the remaining IT framework processes should be explored.

scholarly journals Information security frameworks for assisting GDPR compliance in banking industry

2020 ◽  
Vol 22 (3) ◽  
pp. 227-244
Author(s):  
João Serrado ◽  
Ruben Filipe Pereira ◽  
Miguel Mira da Silva ◽  
Isaías Scalabrin Bianchi
Keyword(s):  
European Union ◽  
Information Security ◽  
Design Science ◽  
Science Research ◽  
Research Process ◽  
The Body ◽  
The European Union ◽  
Structured Interviews ◽  
Content Type ◽  
General Data Protection Regulation

Purpose Data can nowadays be seen as the main asset of organizations and data leaks have a considerable impact on the organization’s image, revenues and possible consequences to the affected clients. One of the most critical industries is the bank. Information security frameworks (ISF) have been created to assist organizations and other frameworks evolved to update these domain practices. Recently, the European Union decided to create the general data protection regulation (GDPR), applicable to all organizations dealing with personal data of citizens residing in the European Union. Although considered a general regulation, GDPR implementation needs to align with some industries’ laws and policies. Especially in the Bank industry. How these ISF can assist the implementation of GDPR is not clear. Design/methodology/approach The design science research process was followed and semi-structured interviews performed. Findings A list of practices to assist the bank industry in GDPR implementation is provided. How each practice map with assessed ISF and GDPR requirements is also presented. Research limitations/implications As GDPR is a relatively recent subject, it is hard to find experts in the area. It is more difficult if the authors intend to find experienced people in the GDPR and bank industry. That is one of the main reasons this study does not include more interviews. Originality/value This research provides a novel artefact to the body of knowledge. The proposed artefact lists which ISF practices banks should implement to comply with GDPR. By doing it the artefact provides a centralized view about which ISF frameworks (or part of them) could be implemented to help banks comply with GDPR.

scholarly journals The Library Assessment Capability Maturity Model: A Means of Optimizing How Libraries Measure Effectiveness

2018 ◽  
Vol 13 (4) ◽  
pp. 31-49
Author(s):  
Simon Hart ◽  
Howard Amos
Keyword(s):  
Ad Hoc ◽  
Design Science ◽  
Science Research ◽  
Assessment Process ◽  
Capability Maturity Model ◽  
Maturity Model ◽  
Maturity Level ◽  
Activity Data ◽  
Capability Maturity ◽  
Library Assessment

Abstract Objective – This paper presents a Library Assessment Capability Maturity Model (LACMM) that can assist library managers to improve assessment. The process of developing the LACMM is detailed to provide an evidence trail to foster confidence in its utility and value. Methods – The LACMM was developed during a series of library benchmarking activities across an international network of universities. The utility and value of the LACMM was tested by the benchmarking libraries and other practitioners; feedback from this testing was applied to improve it. Guidance was taken from a procedures model for developing maturity models that draws on design science research methodology where an iterative and reflective approach is taken.  Results – The activities decision making junctures and the LACMM as an artifact make up the results of this research. The LACMM has five levels. Each level represents a measure of the effectiveness of any assessment process or program, from ad-hoc processes to mature and continuously improving processes. At each level there are criteria and characteristics that need to be fulfilled in order to reach a particular maturity level. Corresponding to each level of maturity, four stages of the assessment cycle were identified as further elements of the LACMM template. These included (1) Objectives, (2) Methods and data collection, (3) Analysis and interpretation, and (4) Use of results. Several attempts were needed to determine the criteria for each maturity level corresponding to the stages of the assessment cycle. Three versions of the LACMM were developed to introduce managers to using it. Each version corresponded to a different kind of assessment activity: data, discussion, and comparison. A generic version was developed for those who have become more familiar with using it. Through a process of review, capability maturity levels can be identified for each stage in the assessment cycle; so too can plans to improve processes toward continuous improvement. Conclusion – The LACMM will add to the plethora of resources already available. However, it is hoped that the simplicity of the tool as a means of assessing assessment and identifying an improvement path will be its strength. It can act as a quick aide-mémoire or form the basis of a comprehensive self-review or an inter-institutional benchmarking project. It is expected that the tool will be adapted and improved upon as library managers apply it.

A novel assessment framework for evaluating digital health maturity models: Design and development (Preprint)

2021 ◽  
Author(s):  
Leanna Sarah Woods ◽  
Rebekah Eden ◽  
Rhona Duncan ◽  
Zack Kodiyattu ◽  
Sophie Macklin ◽  
...  
Keyword(s):  
Design Science ◽  
Digital Health ◽  
Science Research ◽  
Maturity Model ◽  
Assessment Framework ◽  
Consumer Experience ◽  
Healthcare Organizations ◽  
Maturity Models ◽  
External Stakeholder ◽  
Reducing Costs

BACKGROUND Digital health maturity models allow healthcare organizations to evaluate current digital state and develop roadmaps for improving patient care through digital change. Currently, there is limited capacity to assess the quality, utility, and efficacy of maturity models to select one for use. OBJECTIVE To work in partnership with researchers, governments, and health services to design and develop an assessment framework to facilitate recommendations for digital maturity models to use in practice. METHODS Underpinned by design science research, a systematic, consultative, and iterative process was used. The first step involved literature analyses and stakeholder needs analysis to develop content and design considerations. In the second step, these considerations were incorporated into a draft framework developed by researchers in a design workshop. The third step involved external stakeholder review to strengthen and finalize the framework. RESULTS The assessment framework to evaluate digital health maturity models provides healthcare stakeholders with a consistent and objective methodology to compare maturity models identified by different vendors. The sections in the framework include assessment of healthcare context, feasibility, integrity, completeness and actionability. Calculating subtotals across the sections enables identification of the strengths and weaknesses of the maturity model. After completing the assessment for several maturity models, users can compare their performance to provide recommendations for which maturity model to use. CONCLUSIONS We have developed an evidence-based framework to enable assessment and comparison of digital health maturity models. This work will inform an approach to implementing a suitable suite of digital health maturity models. This is a critical step as healthcare evolves towards a digital health system focused on improving the quality of care, reducing costs and improving the provider and consumer experience. CLINICALTRIAL N/A

Development of an Industry 4.0 maturity model for the delivery process in supply chains

2018 ◽  
Vol 13 (4) ◽  
pp. 840-883 ◽  
Author(s):  
Björn Asdecker ◽  
Vanessa Felch
Keyword(s):  
Supply Chain ◽  
Industry 4.0 ◽  
Reference Model ◽  
Design Science ◽  
Model Development ◽  
Science Research ◽  
Maturity Model ◽  
Maturity Models ◽  
Content Type ◽  
The Status

Purpose This paper aims to show that current Industry 4.0 maturity models primarily focus on manufacturing processes. Until now, research has been lacking with regard to outbound logistics, that is, the delivery process. This paper develops such a model. Design/methodology/approach Methodologically, this paper is grounded in design science research (DSR) and rigorously follows the model development guidelines presented by De Bruin et al. (2005). This work builds on current maturity models and original empirical research to populate and test the model. Findings The model appears to be applicable to describing the status quo of the digitization efforts in outbound logistics, developing a corporate vision for delivery logistics excellence and providing guidance on the development path. Research limitations/implications Thus far, the model has been applied only for a development stakeholder. For further validation, the authors are currently working on additional case studies to demonstrate the model’s applicability. Practical implications The developed model provides guidance for the digitization of an important value-adding activity in supply chain management: the delivery process. Originality/value To the authors’ knowledge, the proposed model is the first to explicitly consider the delivery process; therefore, it complements available approaches that focus on the manufacturing process. Moreover, the results show that the widely used Supply Chain Operations Reference model can serve as the basis for additional process maturity models.

scholarly journals Design principles for research & development performance measurement systems: a systematic literature review

2019 ◽  
Vol 16 (2) ◽  
pp. 227-240 ◽  
Author(s):  
Andre Ribeiro de Oliveira ◽  
Adriano Proença
Keyword(s):  
Literature Review ◽  
Performance Measurement ◽  
Measurement System ◽  
Design Science ◽  
Science Research ◽  
Design Principles ◽  
Research Strategy ◽  
The Body ◽  
Performance Measurement System ◽  
Future Research

Goal: This paper aims to set the foundation on which a performance measurement system for the R&D function will be developed, assuming it not only as an organizational division, but also as a comprehensive process in order to better evaluate its efficiency and effectiveness. Design/Methodology/Approach: This paper adopts a Design Science Research strategy as its methodological basis. It focuses on bringing guidelines from the body of organizational theory of knowledge to design effective management solutions for an R&D performance measurement system. Results: A set of well-defined Design Principles to guide performance measurement system designs for R&D management. Limitations of the investigation: Even though the design principles have been systematically obtained from the literature review, there was no adequacy test of these principles in practical cases, which should be conducted in future research. Practical Implications: Managers and leaders of R&D teams may use theory-grounded guidelines to design their performance systems and to adjust such systems to their specific needs. Originality/ Value: The main practical contribution of the study findings is to provide a comprehensive set of guidelines to design a R&D Performance Measurement System, rather than proposing another new complete theoretical framework to add to the literature. 

Continuous Improvement Maturity Models

2019 ◽  
Vol 10 (4) ◽  
pp. 26-38
Author(s):  
Brian J. Galli
Keyword(s):  
Continuous Improvement ◽  
Process Improvement ◽  
Maturity Model ◽  
Model Assessment ◽  
Maturity Level ◽  
Structured Interviews ◽  
Maturity Models ◽  
Skill Sets ◽  
Practice Models ◽  
A Company

Maturity models seek to enhance a business with the passage of time. The purpose is to attain a competitive advantage. Various maturity models are accessible, including the continuous improvement maturity model (CIMM). The model offers outstanding techniques and practice models in addition to tools, skill sets, and a proper mindset to process improvement. This article analyzes the need for Continuous Improvement Maturity Models in a company. Hence, the current maturity of a company cannot be indicated by this model. There is a need for progress and knowledge to combine and improve the company's level of maturity. The model assessment refers to an instrument that is research-based and assists the users to set a goal assessment of the maturity level. The purpose of designing this model is for it to be utilized by any manufacturing company. A series of repetitive phases are required by this instrument, and its moderations and validation are based on various case-studies and semi-structured interviews conducted with experts.

scholarly journals A tool to model and simulate dynamic business models

2020 ◽  
Author(s):  
Norman Schaffer ◽  
Martin Engert ◽  
Girts Leontjevs ◽  
Helmut Krcmar
Keyword(s):  
Business Model ◽  
Business Models ◽  
Web Applications ◽  
Design Science ◽  
Science Research ◽  
Software Tools ◽  
Strategic Decision ◽  
Future Research ◽  
Great Promise ◽  
Model Components

Software tools hold great promise to support the modeling, analyzing, and innovation of business models. Current tools only focus on the design of business models and do not incorporate the complexity of existing interdependencies between business model components. These tools merely allow simulating inherent dynamics within the models or different strategic decision scenarios. In this research, we use design science research to develop a prototype that is capable of modeling and simulating dynamic business models. We use system dynamics as a simulation approach and containers to allow deployment as web applications. This paper represents the first of three design cycles, realizing six out of 59 requirements that are collected from the literature on software tools for business models. We contribute toward the design of novel artifacts for business model innovation as well as their evaluation. Future research can use these results to build tools that consider and address the complexity of business models. Lastly, we present several options for extending the proposed tool in the future.

scholarly journals From Ignorance Map to Informing PKM4E Framework: Personal Knowledge Management for Empowerment

10.28945/3984 ◽  
2018 ◽  
Keyword(s):  
Knowledge Management ◽  
Design Science ◽  
Knowledge Workers ◽  
Rapid Development ◽  
Science Research ◽  
Knowledge Bases ◽  
Personal Knowledge ◽  
Future Research ◽  
Development Platform ◽  
Personal Knowledge Management

Aim/Purpose: [This Proceedings paper was revised and published in the 2018 issue of the journal Issues in Informing Science and Information Technology, Volume 15] The proposed Personal Knowledge Management (PKM) for Empowerment (PKM4E) Framework expands on the notions of the Ignorance Map and Matrix for further supporting the educational concept of a PKM system-in-progress. Background: The accelerating information abundance is depleting the very attention our cognitive capabilities are able to master, one key cause of individual and collective opportunity divides. Support is urgently needed to benefit Knowledge Workers independent of space (developed/developing countries), time (study or career phase), discipline (natural or social science), or role (student, professional, leader). Methodology: The Design Science Research (DSR) project introducing the novel PKM System (PKMS) aims to support a scenario of a ‘Decentralizing KM Revolution’ giving more power and autonomy to individuals and self-organized groups. Contribution: The portrayal of potential better solutions cannot be accommodated by one-dimensional linear text alone but necessitates the utilization of visuals, charts, and blueprints for the concept as well as the use of colors, icons, and catchy acronyms to successfully inform a diverse portfolio of audiences and potential beneficiaries. Findings: see Recommendation for Researchers Recommendations for Practitioners: The PKM4E learning cycles and workflows apply ‘cumulative synthesis’, a concept which convincingly couples the activities of researchers and entrepreneurs, and assists users to advance their capability endowments via applied learning. Recommendation for Researchers: In substituting document-centric with meme-based knowledge bases, the PKMS approach merges distinctive voluntarily shared knowledge objects/assets of diverse disciplines into a single unified digital knowledge repository and provides the means for advancing current metrics and reputation systems. Impact on Society: The PKMS features provide the means to tackle the widening opportunity divides by affording knowledge workers with continuous life-long support from trainee, student, novice, or mentee towards professional, expert, mentor, or leader. Future Research: After completing the test phase of the PKMS prototype, its transformation into a viable PKM system and cloud-based server based on a rapid development platform and a noSQL-database is estimated to take 12 months.

A Framework for Internet Security Assessment and Improvement Process

2011 ◽  
pp. 244-255 ◽  
Author(s):  
Muthu Ramachandran ◽  
Zaigham Mahmood
Keyword(s):  
Process Improvement ◽  
Process Model ◽  
Software Process Improvement ◽  
Internet Security ◽  
Maturity Model ◽  
Security Assessment ◽  
Security Measures ◽  
Maturity Level ◽  
Improvement Process ◽  
The One

Internet security is paramount in today’s networked systems, especially when they provide wireless application access and enable personal and confidential data to be transmitted across the networks. Numerous tools and technologies are available to ensure system security, however, external threats to computer systems and applications are also becoming more and more sophisticated. This chapter presents a framework that consists of two components: (1) an assessment model to look at the existing security infrastructure of an organisation to determine its security maturity level; and (2) a process improvement maturity model to suggest an improvement mechanism for the organisation to progress from one maturity level to the next higher level. The intention is to provide a framework to improve the organisation’s Internet and network security so that it becomes more efficient and effective than before. The improvement process model is a 5-stage framework, which has the potential to be established as a standard maturity model for assessing and improving security levels in a manner similar to other software process improvement framework such as CMMI. Preliminary results, based on looking at the existing security measures of one particular organisation, reveal that there is indeed a need for an appropriate model such as the one being proposed in this chapter.

IT Project Development using Capability Maturity Model

2016 ◽  
Vol 29 (4) ◽  
pp. 35-48
Author(s):  
Mousumi Kabir ◽  
Lazar Rusu
Keyword(s):  
Design Science ◽  
Science Research ◽  
Capability Maturity Model ◽  
Maturity Model ◽  
Project Development ◽  
It Projects ◽  
Development Environment ◽  
Large Company ◽  
Capability Maturity ◽  
It Project

In many research studies on IT project development process, the authors have noticed that different frameworks are used for this purpose. In fact, many companies choose specific frameworks to run their IT projects based on project type and face dissimilar problems during the execution. In this research the authors are presenting a framework for IT project development using Capability Maturity Model. The framework has been developed to improve the IT project development in a large company because of the lower rate of successfully IT projects in that company. To develop the framework, they have used design science research and evaluated this framework with the project managers from that large company. The result of this research is a framework for IT projects development that is based on generic Capability Maturity Model and is adapted to the specific needs of an IT project development environment. Moreover, the framework identifies for each key process area of IT project development, the goals and activities to be performed.

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