At present, many domestic industries don’t have perfect operation and maintenance management systems for their IT platform. Most of the daily maintenance work is passive response after the problem occurred rather than discovery in advance, which will bring the potential risks to IT system running smoothly. Therefore it is necessary to monitor and manage the existing IT core equipment, to improve the security and stability of the core production and enhance the satisfaction of business department. In addition, through the establishment of an association between centralized monitoring and process management platform, the system standardizes the operational work, and improves work efficiency.Maintenance management system based on Tivoli[1] is mainly to complete the monitoring and management of the IT infrastructure, used in finance, electric power, chemical and other industries, which includes room infrastructure, storage, networks, systems, databases and middleware. On one hand, the system centralizes event management platform integrates events from various aspects of the IT infrastructure, takes a rich deal and then provides intuitive monitoring for operational management. Moreover it integrates process management platform so as to complete creating work orders, processing and other operations. On the other hand, the system will integrate the monitoring results of existing business into the monitoring interface, and implements IT knowledge sharing.
Design of a Collaborative Disaster Response Process Management System
