Determinants of continuance intention for over-the-top services

2021 ◽  
Vol 49 (12) ◽  
pp. 1-13
Author(s):  
Jang-Suk Lee ◽  
Jaehee Cho
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Online Survey ◽  
Service Providers ◽  
Perceived Usefulness ◽  
Continuance Intention ◽  
Information Systems Success ◽  
Success Model ◽  
Information Systems Success Model ◽  
Over The Top

We investigated the effects of factors determining people's continuance intentions for using over-the-top (OTT) services. We used the expectation–confirmation model (ECM) and the information systems success model as the basic theoretical framework, and included habit as an extension to the ECM. Data were collected through an online survey of 226 Korean adults aged in their 20s, 30s, and 40s, who were users of Netflix, a representative OTT service. The results show that perceived usefulness was positively related to user satisfaction, and that habit was a major antecedent in increasing continuance intentions. The quality factors from the information systems success model were positively related to user satisfaction, habit, and continuance intention. Our results provide implications for both OTT service providers and users, by exploring factors that influence continuance intention after the adoption of OTT services.

scholarly journals The Effects of Perceived Quality of Augmented Reality in Mobile Commerce—An Application of the Information Systems Success Model

Informatics ◽  
2020 ◽  
Vol 7 (2) ◽  
pp. 14
Author(s):  
Jungmin Yoo
Keyword(s):  
Information Systems ◽  
Augmented Reality ◽  
Consumer Satisfaction ◽  
Online Survey ◽  
Information Quality ◽  
Information Systems Success ◽  
Success Model ◽  
Mobile Shopping ◽  
Information Systems Success Model

Augmented reality (AR) enables consumers to browse and try products virtually by providing additional information and functionality to mobile shopping. Retailers continue to develop AR technology to engage consumers and enhance their digital shopping experiences. However, despite the growing interest in this technology, consumers rarely rely on AR due to the quality of its content. This study applies an information systems success model to examine the antecedents that influence the adoption of mobile technology, specifically focusing on consumers’ perception of AR quality and its effect on perceived diagnosticity and consumer satisfaction when using AR technology. Moreover, the study examines how perceived diagnosticity and satisfaction influence loyalty. The study participants were 283 shoppers in Korea who have previously experienced mobile shopping, with data collected through an online survey. The results show that when using AR, (1) the consumer’s perceptions of information quality and visual quality positively influence perceived diagnosticity and satisfaction, (2) perceived diagnosticity positively influences satisfaction and (3) satisfaction positively influences loyalty. These results have practical implications for mobile retailers seeking to develop effective product presentation strategies using innovative technologies.

scholarly journals Empirical validation of the importance of employees' learning motivation for workplace e-learning in Taiwanese organisations

2012 ◽  
Vol 28 (4) ◽  
Author(s):  
Hsiu-Ju Chen ◽  
Chia-Hung Kao
Keyword(s):  
Information Systems ◽  
Employee Training ◽  
Learning Systems ◽  
Perceived Usefulness ◽  
Learning Motivation ◽  
Learning Needs ◽  
Information Systems Success ◽  
Success Model ◽  
Information Systems Success Model ◽  
E Learning

<span>E-learning systems, adopted by organisations for employee training to enhance employees' performance, are characterised by self-directed, autonomous learning. Learning motivation is then of importance in the design of e-learning practices in workplace. However, empirical study of the alignment of e-learning with individual learning needs and organisational goals is an area with limited research. This study intends to clarify the importance of learning motivation in employees' e-learning systems use behaviour, based on the information systems success model. Data from one hundred and eighty-five employees who used e-learning systems in their work environment were gathered in Taiwan and analysed with PLS. Results showed that employees' learning motivation, reflecting their learning needs and strengths, influenced perceived usefulness and satisfaction with e-learning, and their use of the systems, which enhanced their task performance. The results validated the importance of employees' learning motivation and the need for alignment of employees' learning needs and organisational goals in e-learning training. The clarification can help facilitate an organisation's human capital management, and contributes to further advancement of the information systems success model.</span>

scholarly journals Enhanced Information Systems Success Model for Patient Information Assurance

2021 ◽  
Vol 3 (4) ◽  
Author(s):  
Lilian Adhiambo Agunga ◽  
Joshua Agola ◽  
Paul Abuonji
Keyword(s):  
Information Systems ◽  
Patient Information ◽  
User Satisfaction ◽  
Information Assurance ◽  
Ease Of Use ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Information Systems Success ◽  
Success Model ◽  
Information Systems Success Model

The current health information systems have many challenges such as lack of standard user interfaces, data security and privacy issues, inability to uniquely identify patients across multiple hospital information systems, probable misuse of patient data, high technological costs, resistance to technology deployments in hospital management, lack of data gathering, processing and analysis standardization. All these challenges, among others hamper either the acceptance of the health information systems, operational efficiency or expose patient information to cyber attacks. In this paper, an enhanced information systems success model for patient information assurance is developed using an amalgamation of Technology Acceptance Model (TAM) and Information Systems Success Model (ISS). This involved the usage of Linear Structured Relationship (LISREL) software to model a combination of ISS and Intention to Use (ITU), TAM and ITU, ISS and user satisfaction (US), and finally TAM and US. The sample size of 110 respondents was obtained based on the total population of 221 using the Conhrans formula. Thereafter, simple random sampling was employed to select members within each category of employees to take part in the study. The questionnaire as a research tool was checked for reliability via Cronbach’s Alpha. The results obtained showed that for ISS and ITU modeling, only perceived ease of use, system features, response time, flexibility, timeliness, accuracy, responsiveness and user training positively influenced the intention to use. However, for the TAM and ITU modeling, only TAM’s measures such as timely information, efficiency, increased transparency, and proper patient identification had a positive effect on intension to use. The ISS and US modeling revealed that perceived ease of use had the greatest impact on user satisfaction while response time had the least effect on user satisfaction. On its part, the TAM and US modeling showed that timely information, effectiveness, consistency, enhanced communication, and proper patients identification had a positive influence on user satisfaction.

scholarly journals An Integrated Analysis of Value-Based Adoption Model and Information Systems Success Model for PropTech Service Platform

2021 ◽  
Vol 13 (23) ◽  
pp. 12974
Author(s):  
Jinmin Kim ◽  
Jaeyoung Kim
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Integrated Analysis ◽  
Quality Factors ◽  
Information Systems Success ◽  
Service Platform ◽  
Success Model ◽  
Information Systems Success Model ◽  
Adoption Model ◽  
Service Factors

This study develops a sustainable PropTech service model. Specifically, it analyzes the consumer-oriented and service provider-oriented service elements to build a sustainable ecosystem. This study also conducts a preliminary examination to standardize an efficient service platform reflecting the consumer and service factors. Hence, the study analyzes the service factors of users and derives a reference for the quality-of-service design using the value-based adoption model and the information systems success model, respectively. By integrating these models, we develop a tool to analyze empirically the important elements influencing PropTech users. To this end, we conducted a questionnaire survey among 530 PropTech users from 24 August 2021 to 14 September 2021. The results show that the consumer’s intention to use services is influenced by service practicability in terms of consumer value. The intention to continue using a service is influenced by user satisfaction. The results also highlight the importance of considering all the quality factors when building a user-friendly service platform. These findings have implications in that they show the importance of a sustainable PropTech service platform in resolving information asymmetry, promoting transparent transactions, and enhancing productivity in the real estate industry.

Integrating the Information Systems Success Model With Project Success Management Process

2021 ◽  
Vol 3 (2) ◽  
pp. 1-13
Author(s):  
Ali Varshosaz ◽  
João Varajão ◽  
Nilton Takagi
Keyword(s):  
Information Systems ◽  
Project Success ◽  
Position Paper ◽  
Management Process ◽  
Information Systems Success ◽  
Is Success ◽  
Actionable Knowledge ◽  
Delone And Mclean ◽  
Success Model ◽  
Information Systems Success Model

DeLone and McLean information systems success model has become a reference for explaining the success of information systems (IS). Attempts to apply and test the model have resulted in both confirmation and challenges. One of those challenges is how to translate the learnings from this model into actionable knowledge. This position paper proposes the integration of the information systems success model with the success management process as a way of getting synergies from both models and improving the study and practice of IS projects. Moreover, the authors present several examples of IS success measures to be used in practice.

An Extension to the Delone and Mclean Information Systems Success Model and Validation in the Internet Banking Context

2019 ◽  
pp. 61-75
Author(s):  
Veeraraghavan Jagannathan ◽  
Senthilarasu Balasubramanian ◽  
Thamaraiselvan Natarajan
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Internet Banking ◽  
Substantial Effect ◽  
Information Systems Success ◽  
Is Success ◽  
Delone And Mclean ◽  
Success Model ◽  
Key Factor

The modern internet era opened a plethora of opportunities for doing business online. Internet banking (IB) is one such innovation that made great strides from its humble beginnings in the mid-1990s. It is important for bank practitioners to know the factors contributing to the success of new technology by customers to enable them to be better placed in the competitive segment. This study proposes an extension to the Delone and Mclean IS success model to evaluate information systems(IS) success in the context of internet banking, with security as a new dimension. Data was collected from 312 respondents. The results found that security is a key factor for IB success. Furthermore, the study found that the dimension system quality has not had any substantial effect on IB user satisfaction; however, security and information quality were found to influence user satisfaction. Based on the findings, some implications for research and practice were prescribed, in addition to directions for future researchers of IS success in the IB context.

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