scholarly journals The Effects of Perceived Quality of Augmented Reality in Mobile Commerce—An Application of the Information Systems Success Model

Informatics ◽  
2020 ◽  
Vol 7 (2) ◽  
pp. 14
Author(s):  
Jungmin Yoo
Keyword(s):  
Information Systems ◽  
Augmented Reality ◽  
Consumer Satisfaction ◽  
Online Survey ◽  
Information Quality ◽  
Information Systems Success ◽  
Success Model ◽  
Mobile Shopping ◽  
Information Systems Success Model

Augmented reality (AR) enables consumers to browse and try products virtually by providing additional information and functionality to mobile shopping. Retailers continue to develop AR technology to engage consumers and enhance their digital shopping experiences. However, despite the growing interest in this technology, consumers rarely rely on AR due to the quality of its content. This study applies an information systems success model to examine the antecedents that influence the adoption of mobile technology, specifically focusing on consumers’ perception of AR quality and its effect on perceived diagnosticity and consumer satisfaction when using AR technology. Moreover, the study examines how perceived diagnosticity and satisfaction influence loyalty. The study participants were 283 shoppers in Korea who have previously experienced mobile shopping, with data collected through an online survey. The results show that when using AR, (1) the consumer’s perceptions of information quality and visual quality positively influence perceived diagnosticity and satisfaction, (2) perceived diagnosticity positively influences satisfaction and (3) satisfaction positively influences loyalty. These results have practical implications for mobile retailers seeking to develop effective product presentation strategies using innovative technologies.

Determinants of continuance intention for over-the-top services

2021 ◽  
Vol 49 (12) ◽  
pp. 1-13
Author(s):  
Jang-Suk Lee ◽  
Jaehee Cho
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Online Survey ◽  
Service Providers ◽  
Perceived Usefulness ◽  
Continuance Intention ◽  
Information Systems Success ◽  
Success Model ◽  
Information Systems Success Model ◽  
Over The Top

We investigated the effects of factors determining people's continuance intentions for using over-the-top (OTT) services. We used the expectation–confirmation model (ECM) and the information systems success model as the basic theoretical framework, and included habit as an extension to the ECM. Data were collected through an online survey of 226 Korean adults aged in their 20s, 30s, and 40s, who were users of Netflix, a representative OTT service. The results show that perceived usefulness was positively related to user satisfaction, and that habit was a major antecedent in increasing continuance intentions. The quality factors from the information systems success model were positively related to user satisfaction, habit, and continuance intention. Our results provide implications for both OTT service providers and users, by exploring factors that influence continuance intention after the adoption of OTT services.

Integrating the Information Systems Success Model With Project Success Management Process

2021 ◽  
Vol 3 (2) ◽  
pp. 1-13
Author(s):  
Ali Varshosaz ◽  
João Varajão ◽  
Nilton Takagi
Keyword(s):  
Information Systems ◽  
Project Success ◽  
Position Paper ◽  
Management Process ◽  
Information Systems Success ◽  
Is Success ◽  
Actionable Knowledge ◽  
Delone And Mclean ◽  
Success Model ◽  
Information Systems Success Model

DeLone and McLean information systems success model has become a reference for explaining the success of information systems (IS). Attempts to apply and test the model have resulted in both confirmation and challenges. One of those challenges is how to translate the learnings from this model into actionable knowledge. This position paper proposes the integration of the information systems success model with the success management process as a way of getting synergies from both models and improving the study and practice of IS projects. Moreover, the authors present several examples of IS success measures to be used in practice.

An Extension to the Delone and Mclean Information Systems Success Model and Validation in the Internet Banking Context

2019 ◽  
pp. 61-75
Author(s):  
Veeraraghavan Jagannathan ◽  
Senthilarasu Balasubramanian ◽  
Thamaraiselvan Natarajan
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Internet Banking ◽  
Substantial Effect ◽  
Information Systems Success ◽  
Is Success ◽  
Delone And Mclean ◽  
Success Model ◽  
Key Factor

The modern internet era opened a plethora of opportunities for doing business online. Internet banking (IB) is one such innovation that made great strides from its humble beginnings in the mid-1990s. It is important for bank practitioners to know the factors contributing to the success of new technology by customers to enable them to be better placed in the competitive segment. This study proposes an extension to the Delone and Mclean IS success model to evaluate information systems(IS) success in the context of internet banking, with security as a new dimension. Data was collected from 312 respondents. The results found that security is a key factor for IB success. Furthermore, the study found that the dimension system quality has not had any substantial effect on IB user satisfaction; however, security and information quality were found to influence user satisfaction. Based on the findings, some implications for research and practice were prescribed, in addition to directions for future researchers of IS success in the IB context.

The Role of Information Quality of a Website

2014 ◽  
Vol 10 (1) ◽  
pp. 61-82 ◽  
Author(s):  
Moutusy Maity
Keyword(s):  
Information Systems ◽  
Information Search ◽  
Information Quality ◽  
Consumer Information ◽  
Is Success ◽  
Is Success Model ◽  
Success Model ◽  
Practical Guidelines ◽  
Consumer Information Search

Understanding the nature of information quality in the context of consumer information search on a website is vital for Information Systems as well as for marketing managers who want to use their websites for strategic purposes. This study brings together the Information Systems (IS) Success Model and consumer information search literature to propose and test a comprehensive model investigating information quality, and extends the IS Success Model. Our model tests antecedents to and consequences of information quality of a website. Findings on data collected from 575 respondents reveal that perceived cost and self efficacy (among others) are significant antecedents to information quality. Findings also reveal that information quality significantly affects online WOM and trust, which has implications for managing users on social media as well as on websites. This study adds to the literature on IS and on consumer information search, and offers practical guidelines for managers.

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