Exploring predictors of job satisfaction in call centres – The case of Australia
Keyword(s):
In this paper we examine predictors of job satisfaction within the call centre industry. Using a qualitative methodology, we investigate the nature and extent of job satisfaction of customer service representatives in two large Australian call centres. The findings from the study confirm that monitoring, personal privacy and flexibility correlate to workers’ wellbeing and job satisfaction
2017 ◽
Vol 4
(1)
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pp. 1-20
Keyword(s):
2018 ◽
Vol 14
(2)
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pp. 257-277
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Keyword(s):
2019 ◽
Vol 11
(2(J))
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pp. 79-91
Keyword(s):
2003 ◽
Vol 9
(3)
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pp. 62-76
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2002 ◽
Vol 13
(4)
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pp. 333-347
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Keyword(s):
2003 ◽
Vol 9
(3)
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pp. 62-76
2009 ◽
Vol 3
(1)
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pp. 18
Keyword(s):
2005 ◽
Vol 16
(1)
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pp. 136-160
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