scholarly journals "Big digital" bank vs local bank: How to cope with the controversial situations?

2020 ◽  
Vol 10 (4) ◽  
pp. 8-21 ◽  
Author(s):  
Mauro Paoloni ◽  
Giorgia Mattei ◽  
Niccolo’ Paoloni ◽  
Valentina Santolamazza
Keyword(s):  
Mergers And Acquisitions ◽  
Negative Impact ◽  
Single Case ◽  
Banking System ◽  
Management Process ◽  
Single Case Study ◽  
Structured Interviews ◽  
Strategic Management Process ◽  
The Relationship

The Italian banking system has changed profoundly and nowadays banks have to adapt their strategies to attain an adequate level of profitability (Mattei, 2019). Digitalization and mergers and acquisitions (M&A) are useful to obtain this result. However, at the same time, they can have a negative impact on the relationship between the bank and the territory, compromising the local economic growth (Caporale, Di Colli, Di Salvo, & Lopez, 2016). The objective of this work is to understand if any strategies could be undertaken to maintain the territorial relationship even when M&A and digitalization have become necessary. The methodology used is an ethnographic exploratory single case study (Yin, 1984). The information collected using semi-structured interviews is interpreted through qualitative inductive content analysis (Elo & Kyngäs, 2008). The interviews suggest that even when M&A and digitalization have a negative impact on the relationship between bank and territory, these two processes, if well-managed, could both improve the bank’s profitability and the contact with the local reality. Therefore, if a strategic management process is defined in advance, it is possible to maintain, or, even gain profitability

Critical and Inhibiting Success Factors in Interorganizational Networks

2020 ◽  
pp. 63-86
Author(s):  
Viviana Durão ◽  
António Carrizo Moreira
Keyword(s):  
Success Factors ◽  
Single Case ◽  
Interorganizational Networks ◽  
Single Case Study ◽  
Strategic Partnerships ◽  
Structured Interviews ◽  
Organizational Network ◽  
The Relationship

This chapter, based on a single case study, has as its main objective to analyze a real example of creating an inter-organizational network and to perceive what was done for the selection and creation of the strategic partnerships and inter-organizational network and what factors or conditions can inhibit these partnerships from having long-term success and throughout its life cycle. For this, a qualitative study based on action research and semi-structured interviews was conducted. Results show although many companies settle in inter-organizational networks to gain competitive advantage, cases of failure are still quite high. In this case, upstream partnerships have not been based on long-term trust and commitment, which has jeopardized the continuity of the network, although there is an express desire to re-establish contacts. The partnership established downstream did not show the same commitment to continue the partnership with a total termination of the relationship.

scholarly journals DIGITALISASI PADA BANK MANDIRI SYARIAH DI TENGAH PERSAINGAN DAN PERUBAHAN TEKNOLOGI

2020 ◽  
Vol 7 (4) ◽  
pp. 795
Author(s):  
Siti Bunga Fatimah ◽  
Achsania Hendratmi
Keyword(s):  
Single Case ◽  
Banking System ◽  
Qualitative Approach ◽  
Single Case Study ◽  
Structured Interviews ◽  
Unit Of Analysis ◽  
Descriptive Research ◽  
Management Perspective ◽  
Branch Office

This study aims to analyze the BSM perspective on the phenomenon of the digital banking system in the midst of competition and technological change with the unit of analysis, namely benefits, effects, constraints, and strategies. The approach used is a qualitative approach using a single case study descriptive research method. Data collection through semi-structured interviews with informants representing BSM to describe the BSM perspective on digital banking system phenomena that occur there. In addition to BSM, researchers also interviewed other banks to increase the researchers' reports. The results of perspective research in each unit of analysis indicate that BSM behavior is less aggressive in the application of the digital banking system so as to produce a lower market reach that can reduce their competitiveness. The limitation of this research is that the researchers collected data through branch offices in Surabaya and Sidoarjo so that the data might not be able to represent other regions. However, the informant said that the implementation of the digital banking system at BSM was controlled directly by the head office, so that the management perspective at one branch office would be the same as the other branch offices.Keywords: digital banking system, Bank Syariah Mandiri (BSM), technology, digital economic society, disruption

scholarly journals Beyond the mask of deference: exploring the relationship between ruptures and transference in a single-case study

2016 ◽  
Vol 19 (2) ◽  
Author(s):  
Francesca Locati ◽  
Pietro De Carli ◽  
Emanuele Tarasconi ◽  
Margherita Lang ◽  
Laura Parolin
Keyword(s):  
Sequential Analysis ◽  
Rating Scales ◽  
Rating Scale ◽  
Defense Mechanism ◽  
Single Case ◽  
Assessment Procedure ◽  
Single Case Study ◽  
Alliance Ruptures ◽  
The Relationship

The relationship between transference and therapeutic alliance has been long discussed. It is only recently, however, that empirical evidence has provided support for a tight correspondence between several transference dimensions and rupture and resolution processes. In the present single-case study, we used alliance ruptures as a key dimension to understand patient’s transference dynamics. This was achieved in a particular form of patient’s behavior, i.e., patient’s deference and acquiescent behavior, which describes a significant submission to assertions, skills, judgments and point of views of another person. Therapeutic process was measured by means of the Rupture Resolution Rating Scale, the Core Conflictual Relationship Theme and the Defense Mechanism Rating Scales, whereas therapeutic outcome was measured by means of the Shedler-Westen Assessment Procedure-200. Results of sequential analysis yielded a significant correspondence between rupture markers, characterized by avoidance and shifting of session’s topic, and patient’s narrations. Furthermore, a systematic correspondence between alliance ruptures and patient’s avoidant functioning, which emerged both in transference relationship and in the quality of the defense structure, was found. Together, these findings indicate that patient’s deference inhibits the expression of relational themes, with ruptures in alliance that seem to be supported by a strong defensive structure. In particular, patient’s avoidance played a double role in the treatment. On the one hand, avoidance was the main characteristic of her transference structure, based on extreme intellectualization and emotional closure. On the other hand, it contributed to create an impasse in the treatment, based on a withdrawal ruptures model and on obsessive level defences.

Discourses of Professionalism in Front-Line Service Work: Insights from a Case Study in an Italian Bank

2019 ◽  
Vol 33 (5) ◽  
pp. 829-845 ◽  
Author(s):  
Luca Carollo ◽  
Luca Solari
Keyword(s):  
Observational Data ◽  
Service Industry ◽  
Single Case ◽  
Employment Relationship ◽  
Service Work ◽  
Single Case Study ◽  
Front Line ◽  
Structured Interviews ◽  
Triangular Employment Relationship

The article draws on the literature on the triangular employment relationship in the service industry, as well as on the debate on contemporary forms of professionalism, to explore the varied uses of the discourse of professionalism in a banking company. Methodologically, it is a single-case study based on 61 semi-structured interviews, company documents and observational data. The research results show how, in the company studied, the notion of professionalism was used both by individual employees and, at the collective level, by union organizations to advance front-line employees’ and customers’ interests vis-a-vis the management. Moreover, rather than a single discourse, several discourses of professionalism coexisted within the company, and they were subject to constant debate and contestation. The article thus advances extant research on both contemporary forms of service work and professionalism, while providing a bridge between these two streams of literature which, to date, have barely talked to each other.

E-Government in São Paulo: the case of the restructuring of Channel 156 in the city of Limeira

2017 ◽  
Vol 12 (1) ◽  
Author(s):  
Matheus Pantaroto Conejo ◽  
Gustavo Hermínio Salati Marcondes de Moraes
Keyword(s):  
Information Technology ◽  
Municipal Government ◽  
Single Case ◽  
Low Cost ◽  
Sao Paulo ◽  
São Paulo ◽  
Single Case Study ◽  
Government Information ◽  
Structured Interviews

The study aimed to identify the consequences of a low-cost restructuring process of an e-government initiative in the state of São Paulo. The measures adopted strengthened interaction between government and citizens and the initiative received an award for the good results achieved. A single-case study was carried out on Channel 156 of the municipal government of Limeira. Data were collected through semi-structured interviews, participation in meetings with the program’s managers and technicians, and analysis of internal documents available to researchers. The findings contribute to studies on the use of information technology by public agencies, an area as yet poorly explored. The research may help in restructuring similar initiatives in other contexts through the use of appropriate management and information technology tools, resulting in better service to citizens.Palavras chave: E-government. Information technology. Single-case study. Public management.Link: http://www.ies.ufpb.br/ojs2/index.php/ies/article/view/30850/16875 

scholarly journals Stimuli of Collaboration in Product Development: A Case Study in a Project Manufacturing Company

2017 ◽  
Vol 8 (4) ◽  
pp. 13-26
Author(s):  
Aki Jääskeläinen ◽  
Jussi Heikkilä ◽  
Anna Hiidensalo ◽  
Otto Thitz
Keyword(s):  
Product Development ◽  
Single Case ◽  
Structured Interviews ◽  
Joint Product ◽  
Manufacturing Company ◽  
Focal Company ◽  
Development Initiatives ◽  
The Relationship

AbstractThere is already a wide acceptance on the importance of involving supplier and customer companies in product development. Decent understanding prevails on the relationship-oriented approach to product development including various collaboration forms. However, there is less research on the factors explaining the decision of attending to joint product development. In addition, less studies have examined the integrated role of both suppliers and customers in product development initiatives. This study searches answers to the following research questions: 1. What is the role of different actors in product development initiatives? 2. What factors motivate suppliers and customers to participate in product development? The research is carried out as an in-depth qualitative single case study in a large project manufacturing company. It takes the perspective of a focal company striving for product improvements. The first part of the empirical study consists of 15 semi-structured interviews. The second part includes two discursive workshops and builds upon the results of the interviews. This study contributes to the existing research by explaining the challenges and conditions facilitating joint product development with supplier and purchaser companies. The results highlight the role of customers in improving the effectiveness of product development. As a practical contribution, the paper reports the application of workshop method as a facilitator of collaboration between supplier, purchaser (focal company) and customer companies.

scholarly journals Modular service provision for heterogeneous patient groups: a single case study in chronic Down syndrome care

2019 ◽  
Vol 19 (1) ◽  
Author(s):  
L. Fransen ◽  
V. J. T. Peters ◽  
B. R. Meijboom ◽  
E. de Vries
Keyword(s):  
Down Syndrome ◽  
Information Transfer ◽  
Single Case ◽  
Healthcare Delivery ◽  
Single Case Study ◽  
Care Provision ◽  
Structured Interviews ◽  
Healthcare Provision ◽  
Patient Groups

Abstract Background Service modularity could be promising for organizing healthcare delivery to heterogeneous patient groups because it enables cost reductions while also being responsive towards individual patients’ needs. However, no research on the applicability of modularity in this context exists. To this end, we conducted a qualitative single-case study on chronic healthcare provision for Down syndrome patients, delivered by multidisciplinary pediatric Downteams in the Netherlands, from a modular perspective. Methods We conducted six semi-structured interviews with coordinators of multidisciplinary Downteams in six hospitals. In addition, we gathered data by means of observations and analysis of relevant documentation. We transcribed, coded, and analyzed the interviews utilizing the Miles and Huberman approach. The consolidated criteria for reporting qualitative research (COREQ) were applied in this study. Results In all six Downteams studied, the modular package for Down syndrome patients (i.e. the visit to the Downteams) could clearly be divided into modules (i.e. the separate consultations with the various professionals), and into different components (i.e. sub-elements of these consultations). These modules and components were linked by different types of customer-flow and information-flow interfaces. These interfaces allowed patients to flow smoothly through the system and allowed for information transfer, respectively. Conclusion Our study shows a modular perspective is applicable to analyzing chronic healthcare for a heterogeneous patient group like children with Down syndrome. The decomposition of the various Downteams into modules and components led to mutual insight into each other’s professional practices, both within and across the various Downteams studied. It could be used to increase transparency of delivered care for patients and family. Moreover, it could be used to customize care provision by mixing-and-matching components. More detailed research on chronic modular care provision for patients with DS is needed to explore this.

Hybridity and the use of performance measurement: facilitating compromises or creating moral struggles? Insights from healthcare organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Agathe Morinière ◽  
Irène Georgescu
Keyword(s):  
Performance Measures ◽  
Single Case ◽  
Public Hospitals ◽  
Single Case Study ◽  
Structured Interviews ◽  
Hospital Data ◽  
Time Dimension ◽  
Healthcare Organizations ◽  
Content Type

PurposeThis study aims to understand whether and how the use of performance measures in the context of healthcare organizations facilitates the dynamics of compromise or whether it creates moral struggles among a wide variety of actors. It offers novel insights into the concept of hybridity by investigating its underlying moral dimension. Drawing upon the sociology of worth theory (Boltanski and Thévenot, 1991, 2006), this paper examines how actors negotiate and compromise over time concerning issues of justice, involving the use of performance measures on a day-to-day basis.Design/methodology/approachThe article presents a single case study of a medical unit in a French public hospital. Data were obtained through the ethnographic method, semi-structured interviews and internal financial and accounting documents.FindingsUnlike earlier accounting studies, the authors analyze whether, and how, accounting, on one hand, contributes to the dynamics of compromise between actors with divergent values that characterize hybrid organizations, and, on the other hand, increases tensions among actors with convergent values involved in caregiving. This offers practical insights into three relational mechanisms underlying the dynamics of compromise and their limits through the time dimension.Research limitations/implicationsThe authors use a single case study in a country-specific context.Practical implicationsThis study helps managers of healthcare organizations to understand the relationships between the use of performance measures and their impact on the evaluation of worth in practice.Originality/valueIn terms of theoretical contribution, the authors show how the sociology of worth (Boltanski and Thévenot, 1991, 2006) complements the analysis of hybridity and develop an original approach to understanding the ambivalent role of performance measures in bringing together divergent values within French public hospitals.

Using a Qualitative Interpretive Approach in Educational Technology Implementation

2020 ◽  
pp. 318-331
Author(s):  
Ibrahim Osman Adam
Keyword(s):  
Developing Country ◽  
Technology Implementation ◽  
Single Case ◽  
Case Study Research ◽  
Research Process ◽  
Research Approach ◽  
Single Case Study ◽  
Structured Interviews ◽  
Doctoral Research

This chapter presents some methodological issues raised in the research process of an interpretive researcher in a maiden doctoral programme in a developing country. The chapter draws on a doctoral research experience which employed an interpretive case study approach as the methodology and a combined lens of activity and agency theories as to the theoretical foundation. The research relied on a single case study in a developing country context. The chapter offers an overview of some practicalities of carrying out a single case study research using an interpretive philosophy by presenting the different viewpoints using semi-structured interviews, documents and participant observation, and analysing the data through hermeneutics. The chapter presents some challenges and how interpretive research methods can be used as a clear methodological strategy, especially in an environment where many researchers are not familiar with this research approach. This reflective account provides lessons for others who wish to go through an interpretive process of researching an information systems phenomenon.

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