scholarly journals Service Innovation in Public Sector : A Case Study on PT. Kereta Api Indonesia

2013 ◽  
Vol 4 (7) ◽  
pp. 308-315 ◽  
Author(s):  
Grisna Anggadwita
Keyword(s):  
Public Transportation ◽  
Product Innovation ◽  
Success Factors ◽  
Innovation Management ◽  
Market Competition ◽  
Service Innovation ◽  
Organization Culture ◽  
Structured Interviews ◽  
Product Service

Innovation is an important key for an organization to win the market competition, both in aspects of organization, culture, and business to produce an excellence service and product. Service innovation has been developed to respond quickly the demand of society that increasingly aware of the importance of quality service. PT. Kereta Api Indonesia (KAI) as one of the Indonesian state-owned companies engaged in public transportation made a breakthrough by launching a service product innovation, purchasing system of train tickets and new trains. This paper analyzes the types of service product innovation, success factors of innovation, and explore the barriers of innovation. This study used qualitative methods based on review of the innovation management literature and semi-structured interviews. The role of leadership has an important influence in shaping the behavior of the organization. These organizational learning concepts are used to gain a dynamic of service innovation, it suggests that the company should still perform improvement processes in developing service innovation to meet the challenges faced.

Managing service innovations at online travel agencies: evidence from China

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yu Mu ◽  
Bart Bossink ◽  
Tsvi Vinig ◽  
Suchuan You
Keyword(s):  
Success Factors ◽  
Innovation Management ◽  
Service Innovation ◽  
Idea Generation ◽  
Analytical Framework ◽  
Service Development ◽  
Content Type ◽  
Travel Agencies ◽  
Online Travel ◽  
Online Travel Agencies

Purpose Research on service innovation management of online travel agencies (OTAs) remains relatively scarce. This study aims to illuminate the detailed components of managing service innovations at OTAs. Design/methodology/approach An in-depth case study is conducted at Trip, the largest OTA in China. A coherent framework of managing service innovations at OTAs is proposed through refining an existing framework from new service development (NSD), and concerning the success factors of service innovation. Based on theoretical synthesis and empirical analysis, the NSD framework is adapted, restructured and refined for service innovation management at OTAs. Findings The proposed framework contains three facets and associated managerial elements: (1) resources, including stakeholders, technologies and systems; (2) contexts, including innovation strategy, structure and culture; and (3) ideation, including idea generation and idea application. Different success factors are attached to the managerial elements. The facets, managerial elements and success factors serve as the components in the framework. Research limitations/implications This study provides academia with an analytical framework to understand and interpret service innovation management at OTAs, which can be used as a point of departure for future research. Practical implications The analytical framework inspires OTA managers to adopt a structured approach in service innovation management, and policymakers to design related interventions. Originality/value This study offers a first step toward the investigation of service innovation management at OTAs, specifically in China. The proposed framework is potentially applicable to other industries.

The Role of Islamic Financial Product Innovation in Reduction of Financial Exclusion in Ethiopia

2019 ◽  
pp. 426-446
Author(s):  
Suadiq Mehammed Hailu ◽  
Ayhan Kapusuzoglu ◽  
Nildag Basak Ceylan
Keyword(s):  
Product Innovation ◽  
Addis Ababa ◽  
Banking System ◽  
Structured Interview ◽  
Islamic Finance ◽  
Structured Interviews ◽  
Financial Systems ◽  
Financial Exclusion ◽  
Strategic Role

The aim of the chapter is to explain the strategic role of Islamic finance, which can be considered as financial product innovation, in combating financial exclusion in Ethiopia. It intends to assess the extent and the nature of religious-driven financial exclusion of Ethiopian Muslims and the level of their participation in the existing interest free window banking system introduced to the sector recently. In order to collect data for the research, mixed approaches such as questionnaires and semi-structured interviews are used. The questionnaire was distributed to 321 respondents in Addis Ababa in 2017 while the semi-structured interview was conducted with selected high-ranking bank officers. At the end of the analyses there are findings which show the extent of financial exclusion of Ethiopian Muslims due to the absence of alternative financial systems.

The Role of Prototypes in Managing Product Innovation Risks

1989 ◽  
Vol 203 (2) ◽  
pp. 113-118 ◽  
Author(s):  
W Bergwerk
Keyword(s):  
Risk Taking ◽  
Product Innovation ◽  
Innovation Management ◽  
New Product ◽  
Concerted Action ◽  
Corporate Risk ◽  
A Company ◽  
Formal Procedures ◽  
Consistent Approach

Current views on innovation management regard the prototype as just another stage in the engineering department's development work. It is more realistic, however, to view the prototype stage as a means by which all departments of a company can manage the risks associated with a new product. People judge risk in a very personal manner and different views can easily give rise to tensions which impede progress. The paper proposes methods for achieving concerted action by allowing for various risk perception problems. Particular attention is given to departments not directly responsible for the prototype to ensure that they too contribute constructively to the corporate risk assessment. An open and consistent approach to risk taking is particularly important in large companies if the spirit of innovation is not to succumb to the unavoidable bureaucracy of formal procedures.

scholarly journals Strategic Innovation Management (SIM) Practices and the Efficiency of State Owned Enterprises Perspective from Mexico City, Mexico

2021 ◽  
Vol 5 (4) ◽  
pp. 13-29
Author(s):  
Hayek Talia Vergera ◽  
◽  
Derbez W. Mariano ◽  
Benito A. Lopez ◽  
◽  
...  
Keyword(s):  
Mexico City ◽  
Product Innovation ◽  
Innovation Management ◽  
Service Innovation ◽  
Empirical Literature ◽  
Service Levels ◽  
Strategic Innovation ◽  
New Ideas ◽  
Notable Increase ◽  
The Impact

Strategic Innovation Management is critical for firms that are in pursuit of improved efficiency and their reward is often an increase in their profits and their market share. Process of Strategic Innovation Management is strongly associated with organizational learning and refers to ability of organization to generate, accept and implement new ideas, processes, products or services. The primary goal of process innovation is to generate a notable increase in productivity or to drive down costs significantly. This approach can help organizations achieve major reductions in process cost, improvements in quality, service levels and other business objectives. Strategic Innovation Management is contributor to creation of new markets and products for the market, however even after the benefits of Strategic Innovation Management has been established the impact of Strategic Innovation Management on efficiency of State Owned Enterprises has remained misunderstood. The specific objectives of the study were; to establish the effect of Service innovation on the efficiency of State Owned Enterprises in Mexico City, to establish the effect of product innovation on the Efficiency of State Owned Enterprises in Mexico City. The study used a desk study review methodology where relevant empirical literature was reviewed to identify main themes. Result findings from literature-based review indicated that innovation had positive and significant influence on the efficiency of State Owned Enterprises. It was recommended that innovation information should be available particularly to regulatory and advisory bodies for guidance to the State Owned Enterprises on the need to craft and employ sound strategies geared towards continuously embracing innovativeness since innovation leads to improved financial efficiency. Keywords: Product Innovation, Service Innovation, Efficiency.

Differential effects of interpersonal relationships across functions on product and service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Feng Wang ◽  
Rong Cao ◽  
Siting Wu ◽  
Man Chen
Keyword(s):  
Interpersonal Relationships ◽  
Organizational Innovation ◽  
Market Competition ◽  
Service Innovation ◽  
Content Type ◽  
Differential Effects ◽  
Pharmaceutical Firms ◽  
Functional Relationships ◽  
Service Setting

PurposeThe aim of the study was to investigate the differential effects of interpersonal relationships across functions on product and service innovation, and to examine the moderating role of market competition.Design/methodology/approachThis study was based on a survey of senior and middle managers from 149 pharmaceutical firms in China.FindingsInterpersonal relationships between employees across functions (IR-E) have a stronger impact on product innovation than do interpersonal relationships between managers across functions (IR-M), but IR-M have a stronger impact on service innovation. Market competition strengthens the effects of IR-M on both product and service innovation, but it attenuates the effect of IR-E on service innovation.Originality/valueAlthough the effects of interpersonal relationships across functions are crucial to cross-functional interactions, these effects have received little attention in the literature. By identifying the potential “backfiring” effect of dual-level interpersonal relationships, this study contributes to knowledge of cross-functional relationships. It also deepens understanding of the relationship between cross-functional relationships and organizational innovation, especially in the service setting.

SIMILAR, YET DIFFERENT: A COMPARATIVE ANALYSIS OF THE ROLE OF TRUST IN RADICAL AND INCREMENTAL PRODUCT INNOVATION

2015 ◽  
Vol 19 (04) ◽  
pp. 1550043 ◽  
Author(s):  
ANNA BRATTSTRÖM ◽  
HANS LÖFSTEN ◽  
ANDERS RICHTNÉR
Keyword(s):  
Comparative Analysis ◽  
Product Innovation ◽  
Business Performance ◽  
Innovation Management ◽  
Radical Innovation ◽  
Incremental Innovation ◽  
And Performance

Trust within teams is a central performance driver in product innovation. In this paper, we examine the antecedents to and performance implications of trust in firms engaged in radical innovation compared to those working towards incremental innovations. Our findings suggest that systematic processes and structures are significantly linked to trust in firms conducting radical innovation, but not so in firms conducting incremental innovation. Our findings also indicate that trust is significantly linked to business performance in radical innovation firms, although we do not find that the link between trust and performance is stronger for radical innovation firms, compared to incremental innovation firms. A central contribution of our study is therefore a better understanding of how trust operates differently in radical innovation firms, compared to incremental innovation firms. Our findings are of interest to research on radical innovation management, as well as to researchers studying the role of trust in a context of product innovation.

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