scholarly journals The state of strategic organizational crisis communication research in the context of global and digital communication

2019 ◽  
Vol 6 (11) ◽  
pp. 279-310
Author(s):  
Andreas Schwarz ◽  
Keyword(s):  
Crisis Communication ◽  
Digital Communication ◽  
The State ◽  
Organizational Crisis ◽  
Communication Research

Advanced Digital Communication Research.

1985 ◽  
Author(s):  
R. A. Scholtz ◽  
L. M. Silverman
Keyword(s):  
Digital Communication ◽  
Communication Research

scholarly journals Crisis Communication Preparedness Practices Among U.S. Charitable Organizations: Results From a National Survey

SAGE Open ◽  
2021 ◽  
Vol 11 (2) ◽  
pp. 215824402110145
Author(s):  
Ryan P. Fuller ◽  
Antonio La Sala
Keyword(s):  
Nonprofit Organizations ◽  
Crisis Management ◽  
Crisis Communication ◽  
Online Survey ◽  
Word Of Mouth ◽  
Negative Word ◽  
Organizational Crisis ◽  
Crisis Planning ◽  
Charitable Organizations ◽  
Major Stakeholder

Organizations should prepare for crises, through identifying crisis concerns, having written crisis communication plans, and designating teams for crisis planning and response, for example. Nonprofit organizations, which represent an important sector of U.S. society, are no different in needing to prepare, but to date, a review of their crisis communication preparedness is lacking. Therefore, a national online survey of 2,005 U.S. charitable organizations was administered to determine nonprofit organizations’ adoption of an anticipatory perspective of crisis management. The anticipatory perspective shifts the organization’s focus from reaction to crises to anticipation of them. According to the survey, 75% of organizations reported at least one organizational crisis in the 24 months prior to taking the survey (circa 2017–2019). Loss of a major stakeholder was the most common organizational crisis that had occurred and the greatest future concern. Most nonprofits (97.5%) reported implementing some crisis communication preparedness tactics. Importantly, charitable organizations can enact communication preparedness tactics without significantly detracting from program delivery. Moreover, given the general concerns within the sector, nonprofit organizations should prepare specifically for loss of a major stakeholder and technologically created crises such as data breaches and negative word of mouth on social media.

scholarly journals LOCAL MEDIA IN THE CORONA CRISIS: SIGNIFICANCE AND CHALLENGES ON THE EXAMPLE OF POŽEGA 034 PORTAL

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Ante Mandarić ◽  
Goran Matijević
Keyword(s):  
Public Health ◽  
Digital Media ◽  
Crisis Communication ◽  
The State ◽  
Public Research ◽  
The Public ◽  
Number Of Patients ◽  
Local Media ◽  
The World ◽  
The Creation

The epidemic of the disease COVID-19, in Požeština in relation to China, where it originated in other parts of Croatia, appeared somewhat later, while Požega-Slavonia County in terms of total share in relation to other counties in Croatia remained relatively well , 16th place, out of a total of 20 counties, ie a smaller number of patients was recorded. In the conditions of public health danger to the health and lives of people with expressed uncertainty, citizens around the world were flooded with numerous information, about the disease, ways of prevention, treatment that at one point threatened to turn into an infodemia, as warned by the WHO. The importance of crisis communication in such conditions is of great importance, and how governments and headquarters communicate messages about the crisis to the public, which is discussed in the first parts of the paper and points out several inconsistencies and illogicalities in the actions of the state headquarters. prohibition and permission to make recommendations contrary to the epidemiologist’s recommendations. But more important than the recommendations of headquarters and governments, today are the recommendations and news transmitted by digital media, and especially the local ones that bring news and recommendations for the area where we live. Therefore, the aim of this paper was to investigate in the central part the significance of the local 034 Portal in the Corona crisis, and its monitoring of the crisis and its impact on the public. Research through several segments, it was found that the portal maintained the level of reporting on regular events and adjusted reporting on the Crown to the conditions and situation in the county, not leading to sensationalism, concern, fear, but was a carrier of preventive activities and a good ally in the fight. against the epidemic, that is, he followed the guidelines for informing the WHO and did not contribute to the creation of an infodemia.

scholarly journals When Crises Change the Game: Establishing a Typology of Sports-Related Crises

2020 ◽  
Vol 3 (1) ◽  
pp. 49-70
Author(s):  
Natalie Brown-Devlin ◽  
Kenon Brown
Keyword(s):  
College Students ◽  
Content Analysis ◽  
Crisis Communication ◽  
Qualitative Content Analysis ◽  
Communication Research ◽  
Analysis Study ◽  
Comprehensive List

In order to properly evaluate crises that occur in sports, scholars have previously called for a sports-specific crisis communication typology (Wilson, Stavros, & Westberg, 2010). Two studies were conducted to develop the resulting typology. Study 1 utilized a questionnaire to obtain a comprehensive list of sports-related crises that were later grouped into twelve crisis types and three unique clusters through the use of qualitative content analysis. Study 2 utilized a questionnaire completed by 282 college students to determine the levels of crisis responsibility attributed to each cluster of crises. The resulting typology provides the necessary foundation for crisis communication research that uses sports as a context by evaluating the level of organizational blame that exists when a crisis occurs.

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