The Exercise of Mandate – How Mandatory Service Implementation Promoted the Use of E-Government Services in Denmark

E-governance is a paradigm shift over the traditional approaches in Public Administration which means rendering of government services and information to the public by using electronic means. In the past decades, service quality and responsiveness of the government towards the citizens were least important but with the approach of E-Government the government activities are now well dealt. This paper withdraws experiences from various studies from different countries and projects facing similar challenges which need to be consigned for the successful implementation of e-governance projects. Developing countries like India face poverty and illiteracy as a major obstacle in any form of development which makes it difficult for its government to provide e-services to its people conveniently and fast. It also suggests few suggestions to cope up with the challenges faced while implementing e-projects in India.

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Innovative Thinking on the Relationship between the Provision of Local Services and Inequality in Israel

Israeli Studies Review ◽

10.3167/isr.2020.350303 ◽

2020 ◽

Vol 35 (3) ◽

pp. 31-51

Author(s):

Yoram Ida ◽

Amir Hefetz ◽

Assaf Meydani ◽

Gila Menahem ◽

Elad Cohen

Keyword(s):

Implementation Process ◽

Local Variation ◽

Two Dimensions ◽

National Standard ◽

Local Authorities ◽

Innovative Methodology ◽

Local Services ◽

Innovative Thinking ◽

Mandatory Service ◽

The Relationship

What innovative policy tools can be introduced so that the provision of local services will mitigate inequality among residents of different localities? Based on the ‘new localism’ approach, this article examines one such tool—a mandatory national standard for services provided by local authorities (a ‘service basket’)—and suggests that the implementation process should consider local variation and autonomy. The novelty of our approach lies in including both objective and normative considerations in the methodological instrument that we developed to capture these two dimensions. This innovative methodology also enabled us to estimate existing service gaps among local authorities and the burdens some will face upon instituting a mandatory service basket.

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