scholarly journals Evolution of consumer protection law in the light of the proposal for a horizontal directive on consumer rights and rome i regulation

2011 ◽  
Vol 1 (2) ◽  
pp. 121-129
Author(s):  
Anna Łuczak
Keyword(s):  
Consumer Protection ◽  
Consumer Rights ◽  
Rome I

scholarly journals European Online Marketplace – New Measures for Consumer Protection against “Old Conflict of Laws Rules”

2015 ◽  
Vol 9 (1) ◽  
pp. 21-41
Author(s):  
Agata Jaroszek
Keyword(s):  
Consumer Protection ◽  
Legal Framework ◽  
Digital Content ◽  
Conflict Of Laws ◽  
Online Marketplace ◽  
Consumer Rights ◽  
General Rules ◽  
Consumer Contracts ◽  
Contractual Obligations ◽  
Rome I

The paper aims at discussing the rationale for protecting consumers under the new directive on consumer rights (CRD) and its relation to conflict of law rules under the Regulation on the law applicable to contractual obligations (Rome I).The author is of the opinion the newly adopted legal framework for consumer protection under the directive on consumer rights seems to be more predictable especially in terms of supporting consumers with more mandatory information before the conclusion of a contract with a professional as well as a single 14 day withdrawal period for all Member States. However, the level of consumer protection in the purchase of digital content is insufficient and from the perspective of conflict of laws rules for consumer contracts under Rome I, a consumer who actively makes a purchase from a professional from another Member State or a third country cannot expect the special protective rules envisaged in the regime under CRD and Rome I to be applied by default; rather, the general rules come into play.

Consumer Protection in Jordanian Discount Sales: A Comparative Study with the Legislations of France, Tunisia and the United Arab Emirates

2021 ◽  
pp. 1-16
Author(s):  
Tariq Kameel ◽  
Fayez Alnusair ◽  
Nour Alhajaya
Keyword(s):  
Comparative Study ◽  
United Arab Emirates ◽  
Consumer Protection ◽  
Legal System ◽  
Judicial Practice ◽  
Consumer Rights ◽  
Market Protection ◽  
Market Intervention ◽  
Constituent Elements ◽  
Shed Light

Abstract This article compares consumer protection in the framework of discounts with the constituent elements of such sales and the relevant methods of protecting consumer rights, according to French, Emirati, Jordanian, and Tunisian legislation and judicial practice. The findings shed light on the operation of consumer rights and market protection, and argues that each legal system has developed divergent means to attain the same goal. While some legal systems have organised sales with detailed rules, others have engaged in very limited market intervention; in the latter case, consumers are prevented from enjoying an important set of rights, as consumer rights and market protection are determined by the merchants.

scholarly journals Consumer Protection on Nonofficial Drugs Case in Indonesia: How Far the Legal Protection is?

2021 ◽  
Vol 7 (4) ◽  
pp. 459-472
Author(s):  
Chatrin Intan Sari
Keyword(s):  
Consumer Protection ◽  
Research Method ◽  
Legal Protection ◽  
Illegal Drugs ◽  
Know How ◽  
Consumer Law ◽  
Consumer Rights ◽  
The Government ◽  
The Right

The purpose of this study is to know how the legal protection for consumers on the circulation of illegal drugs and how the accountability of business actors on the circulation of illegal drugs. By using normative juridical research method this study found that the legal protection to consumers on the circulation of illegal drugs conducted by the government through the Agency of Drugs and Food. The Agency highlighted that the attention that the government has run its supervision. In addition, the protection of consumer law arising from the existence of rights and obligations set forth in Article 4 letters a and c, article 7 letters a and d, article 8 paragraph 1 letter a, d and e of Law Number 8 Year 1999 concerning Consumer Protection. The fulfilment of consumer rights over security, the right to be heard, the correct, clear, and honest information regulated in the UUPK is still not fulfilled. Article 98 paragraph 2, Article 106 paragraph 1 and 2 of Law Number 36 Year 2009 on Health. The business actor is responsible as the manufacturer of the goods because the importer of the goods is not an agent or official importer. The business actor who is an individual shall be liable for the losses incurred even if only as an importer not as a producer of the goods. 

scholarly journals Revolution Imagined: Cause Advocacy, Consumer Rights, and the Evolving Role of NGOs in Thailand

2014 ◽  
Vol 9 ◽  
pp. 29-64 ◽  
Author(s):  
Frank Munger
Keyword(s):  
Social Change ◽  
Consumer Protection ◽  
Constitutional Reform ◽  
Consumer Rights

AbstractThis article describes the founding and evolution of a “Thai-style” NGO dedicated to consumer protection. Through a description of the NGO and the career of its founder, the article brings to light features of the evolution of NGO-based advocacy in Thailand from the student uprising in 1973 to the present. The legacy of the 1973 October Generation of activists continues to influence development of NGOs but new emphasis on rights has emerged since the era of constitutional reform in the 1990s. Many NGOs now make use of litigation to attempt to achieve social change, but litigation, like other long-standing methods of advocacy involving reliance on networks that penetrate government itself, reflect the particular opportunities and pathways for change opened by Thailand’s politics.

Mekanisme Ganti Rugi oleh Pt. Kereta Commuter Indonesia Kepada Para Penumpang Kereta Commuter Line JABODETABEK Pengguna Aplikasi LinkAja

2021 ◽  
Vol 2 (4) ◽  
Author(s):  
Rohmad Krismanto ◽  
Asep Syarifuddin Hidayat ◽  
Faris Satria Alam
Keyword(s):  
Customer Service ◽  
Consumer Protection ◽  
Annual Report ◽  
Payment Systems ◽  
Legal Research ◽  
Passenger Demand ◽  
Consumer Rights ◽  
Compensation Mechanisms ◽  
The Face

AbstractAccording to the annual report of PT. KCI until December 2018, PT. KCI has 792 KRL units, and continues to grow to date to meet the growing passenger demand from time to time. Users of the Commuter Line Train service, as a whole, as of December 2018, there were 336.7 million passengers. That number increased 7% from the number of passengers in 2017 amounted to 315.8 million passengers. At present, PT. KCI serves 79 stations throughout the Greater Jakarta, Banten and Cikarang areas with a route range of 418.5 km. In the face of an increase in the number of passengers, one of the efforts that can be emphasized in improving the quality of customer service is by implementing e-ticketing technology as a substitute for manual payment systems using paper tickets. Based on this with the large number of KRL enthusiasts, the need for legal arrangements governing consumer protection for KRL users. This is necessary to protect consumer rights in the event of undesirable events, such as Extraordinary Events (PL) on Jabodetabek commuter line train trips.This study aims to determine, describe, and provide an understanding of the forms of consumer protection and compensation mechanisms for passengers using the LinkAja application for the extraordinary events of the Jabodetabek Commuter Line Train trip by PT. Kereta Commuter Indonesia.This study uses qualitative research, with a juridical empirical research method, namely legal research with existing facts and applied by humans living in the community itself that can be constrained or observed and free of values to determine the implementation of applicable legal norms.The results of the analysis showed that the form of passenger protection for users of the LinkAja application for extraordinary events on the Jabodetabek Commuter Line train trip, namely the compensation of the amount of money spent and the compensation could be given if the passenger canceled the Jabodetabek commuter line train trip. Jabodetabek commuter line train trip cancellation mechanism, can be done by Passenger can report to station officer to cancel Jabodetabek commuter line train trip. After that the station accompanied the passengers to cancel the Jabodetabek commuter line train trip to the station ticket clerk. Then the station ticket clerk confirmed to the linkaja that the passenger would cancel the Jabodetabek commuter line train trip due to an extraordinary event on the Jabodetabek commuter line train trip. When it has been confirmed by the linkaja, the passengers only need to wait for the balance to be returned to the passenger linkaja account itself.Abstrak Menurut laporan tahunan PT. KCI hingga Desember 2018, PT. KCI telah memiliki 792 unit KRL, dan terus bertambah hingga saat ini untuk memenuhi permintaan penumpang yang terus bertambah dari waktu ke waktu. Pengguna jasa Kereta Commuter Line, secara keseluruhan, per Desember 2018, terdapat 336,7 juta penumpang. Angka tersebut meningkat 7% dari jumlah penumpang tahun 2017 sebesar 315,8 juta penumpang. Saat ini, PT. KCI melayani 79 stasiun di seluruh wilayah Jabodetabek, Banten, dan Cikarang dengan jangkauan rute mencapai 418,5 km. Dalam menghadapi kenaikan jumlah penumpang, salah satu upaya yang dapat ditekankan dalam peningkatan kualitas pelayanan pelanggan, yaitu dengan penerapan teknologi e-ticketing sebagai pengganti dari sistem pembayaran manual dengan menggunakan tiket kertas. Berdasarkan hal tersebut dengan banyaknya peminat KRL, diperlukannya pengaturan hukum yang mengatur mengenai perlindungan konsumen bagi pengguna KRL. Hal ini diperlukan untuk melindungi hak-hak konsumen apabila terjadi hal-hal yang tidak diinginkan, seperti Peristiwa Luar Biasa (PL) pada perjalanan kereta commuter line Jabodetabek.Penelitian ini bertujuan untuk mengetahui, mendeskripsikan, dan memberi pemahaman mengenai bentuk perlindungan konsumen serta mekanisme ganti rugi pada penumpang pengguna aplikasi LinkAja atas  peristiwa luar biasa perjalanan Kereta Commuter Line Jabodetabek oleh PT. Kereta Commuter Indonesia.            Penelitian ini menggunakan jenis penelitian kualitatif, dengan metode penelitian empiris yuridis, yaitu penelitian hukum dengan fakta yang ada dan diterapkan oleh manusia yang hidup dalam masyarakat itu sendiri yang dapat dikonstatasi atau diamati dan bebas nilai untuk mengetahui implementasi norma hukum yang berlaku.            Hasil dari analisis yang dilakukan menunjukkan bahwa bentuk perlindungan konsumen penumpang pengguna aplikasi LinkAja atas peristiwa luar biasa pada perjalanan kereta Commuter Line Jabodetabek, yaitu pemberian kompensasi sejumlah uang yang dikeluarkannya dan kompensasi tersebut dapat diberikan apabila penumpang membatalkan perjalanan kereta commuter line Jabodetabek. Mekanisme pembatalan perjalanan kereta commuter line Jabodetabek, dapat dilakukan dengan cara Penumpang dapat melapor ke petugas stasiun untuk melakukan pembatalan perjalanan kereta commuter line Jabodetabek. Setelah itu stasiun mendampingi penumpang untuk melakukan pembatalan perjalanan kereta commuter line Jabodetabek ke petugas loket stasiun. Lalu petugas loket stasiun mengkonfirmasi ke pihak linkaja bahwa penumpang tersebut akan melakukan pembatalan perjalanan kereta commuter line Jabodetabek dikarenakan adanya peristiwa luar biasa pada  perjalanan kereta commuter line Jabodetabek. Ketika sudah terkonfirmasi oleh pihak linkaja, penumpang hanya tinggal menunggu saldo dikembalikan ke akun linkaja penumpang itu sendiri.

scholarly journals Sudska zaštita prava potrošača 

2018 ◽  
Vol 39 (1) ◽  
pp. 535-570
Author(s):  
Paula Poretti
Keyword(s):  
Consumer Protection ◽  
Fundamental Rights ◽  
Member States ◽  
Protection Policy ◽  
Eu Member States ◽  
Consumer Law ◽  
National Courts ◽  
Consumer Rights ◽  
European Court ◽  
Judicial Protection

<span>At EU level, discussions on the future direction of development of consumer protection policy revolve around the open question of efficiency of mechanisms for protection and realisation of consumer rights in national legal systems of EU Member States. Measures and activities of the EU legislator resulted in ‘competing’ mechanisms, which objectively creates a need for examination of the extent to which their functions overlap as well as if it is possible to detect the (most) appropriate way for protection of consumer rights. The analysis in the paper starts from the presumption that the consumer protection policy was developed within the measures aimed at integration of the Single Market and harmonization of consumer laws, on the one side and the recognized need of consumer protection as a social and political goal, on the other side. In this sense, the main point discussed in the paper is whether the recent development in the field of consumer protection, including the recent judgments of the European court could be interpreted as a reflection of the notion that the efficient judicial protection of (individual) consumer rights is (yet) again a priority at EU level. In the first part of the paper the development and application of mechanisms which represent a certain kind of alternative to the judicial consumer protection will be presented. In the second part of the paper, we will consider if the all the more present focus on judicial protection of consumer rights at EU level is an indication of a ‘successful experiment which resulted in unexpected outcome’. The required argumentation will be provided through monitoring of the trend of ‘proceduralization’ or ‘europeanisation’ of the national consumer law in the jurisprudence of the European court. The effect of Article 47 EU Charter of Fundamental Rights and its requirement of efficient protection of procedural rights of individuals before national courts of EU Member States will be analysed in detail. At the same time, the recent activities of the European Commission directed at court proceedings before national courts and removal of barriers in their work in the field of consumer protection will be taken into account.</span>

Consumer rights Protection

2017 ◽  
Author(s):  
Шувалова ◽  
Irina Shuvalova
Keyword(s):  
Consumer Protection ◽  
Practical Advice ◽  
Concepts And Categories ◽  
Rights Protection ◽  
Procedural Law ◽  
Current State ◽  
Consumer Rights ◽  
Basic Concepts

The manual was prepared based on the current state of legislation and practice. Taking into account recent changes in the rules of substantive and procedural law. The publication contains sample documents: claims, applications, complaints, petitions, writs, etc. on various issues in the field of consumer protection. The basic concepts and categories in the field of consumer protection, specific examples are given practical advice. The manual is intended for students, practitioners and anyone interested in the issues of protection of consumer rights.

Sign in / Sign up

Export Citation Format

Share Document