scholarly journals ANALISIS INTENSI MENABUNG PADA BANK SYARIAH DENGAN IMPORTANCE-PERFORMANCE MATRIX ANALYSIS (IPMA)

2021 ◽  
Vol 4 (1) ◽  
pp. 209-218
Author(s):  
Sulistyandari ◽  
M. Arna Ramadhan
Keyword(s):  
Matrix Analysis ◽  
Performance Matrix

Pertumbuhan aset perbankan syariah di Indonesia terus mengalami peningkatan yang signifikan. Hal tersebut menunjukkan bahwa masyarakat mempunyai intensi yang baik untuk menabung di Bank Syariah. Penelitian ini mengidentifikasi faktor-faktor yang berperan dalam mempengaruhi intensi menabung di Bank Syariah, di antaranya religiusitas, kualitas layanan, dan kepercayaan. Penelitian melalui survei terhadap 250 responden dan dianalisis dengan menggunakan importance-performance matrix analysis (IPMA). Hasil penelitian menyajikan tingkat kepentingan (importance) dan performa (performance) untuk setiap variabel dan indikator-indikatornya. Kualitas layanan menjadi variabel yang paling berperan dalam mempengaruhi intensi menabung di Bank Syariah, namun mempunyai performa yang masih rendah. Aspek-aspek kualitas layanan yang perlu untuk diperhatikan agar dapat meningkatkan intensi menabung masyarakat, yaitu penerapan hukum dan prinsip Islam pada Bank Syariah secara utuh, meniadakan bunga  bank (riba), adanya kerjasama dan dukungan dari pihak lain dengan Bank Syariah, biaya layanan yang lebih rendah, aset dan modal Bank Syariah yang semakin besar, dan kemudahan dalam pengajuan pinjaman/pembiayaan dengan persyaratan yang tidak memberatkan nasabah.

scholarly journals Using Importance-Performance Matrix Analysis to Evaluate the Financial Performance of American Banks During the Financial Crisis

SAGE Open ◽  
2020 ◽  
Vol 10 (1) ◽  
pp. 215824402090207
Author(s):  
Mohamed M. Khalifa Tailab
Keyword(s):  
Financial Performance ◽  
Structural Equation ◽  
Secondary Data ◽  
Poor Performance ◽  
Path Model ◽  
Matrix Analysis ◽  
Equation Modeling ◽  
Financial Decisions ◽  
Performance Matrix ◽  
Target Construct

This research applies a technique that identifies areas of improvement that can be addressed by managerial decisions or policy activities. It extends the application of partial least squares structural equation modeling (PLS-SEM) using an importance-performance map analysis (IPMA). The IPMA determines priority factors that should receive management’s attention. The PLS path model was tested by comparing 140 failed U.S. banks with the same number of nonfailed banks from 2006 to 2008. This model assembles 15 indicators with four predecessor constructs (i.e., profitability of 2006, profitability of 2007, risk of 2006, and risk of 2007) and one final target construct (i.e., profitability of 2008). Profitability and risk of 2007 mediate the path of profitability and risk of 2006 and profitability of 2008. The IPMA indicated that failed banks were predisposed to decreasing financial performance in 2008 because of their poor performance in 2006 and 2007. Conversely, nonfailed banks were more likely to experience increasing financial performance in 2008 because of their positive performance in 2006 and 2007. This study indicates that managers who use IPMA to prioritize their financial decisions will obtain useful conceptual insights and are unlikely to be misled. Although IPMA can be conducted on the indicator level as well, this article limits its analysis by focusing on the construct level only. The use of IPMA is ubiquitous in end-user surveys, but its application to banking is still in its embryonic state. For originality, this work prioritizes the application of IPMA using secondary data collected from financial statements to assess the performance of American banks during the crisis.

How supplier knowledge impacts on organizational capabilities and willingness

2018 ◽  
Vol 48 (1) ◽  
pp. 140-158
Author(s):  
Peyman Akhavan ◽  
Ali Shahabipour ◽  
Reza Hosnavi
Keyword(s):  
Partial Least Square ◽  
Least Square ◽  
Organizational Capabilities ◽  
Matrix Analysis ◽  
Knowledge Flow ◽  
Primary Data ◽  
Development Programs ◽  
Content Type ◽  
Performance Matrix ◽  
Structured Questionnaire

Purpose The purpose of this paper is to conduct a survey on the knowledge for supplier correlation with their capabilities and willingness as segmentation criteria. There are many contexts for sharing knowledge. What are more beneficial contexts? Design/methodology/approach After developing the research hypothesis, a structured questionnaire was adopted to gather primary data from suppliers. The draft questionnaire was sent to five academic and industry experts to comment on the content. Received feedback was used to change the layout of the questionnaire. Instead of the traditional partial least squares, the state-of- art consistent partial least square technique was put into practice. Findings By definition, knowledge for supplier has a large impact on supplier capabilities. The Important-Performance Matrix Analysis (IPMA) prioritizes the indicators and suggests to focus on knowledge sharing about manufacturing processes, development expertise and marketing expertise. Results showed that supplier willingness for sharing confidential knowledge and longtime relationship depends on development programs. Practical implications Having a communication mechanism for each of the partnerships’ specific contexts was suggested to maximize the knowledge flow. Originality/value For maximizing the knowledge flow and studying the effect on the segmentation criteria such as capability and willingness, the main contribution of the paper is to survey the supplier knowledge in depth. The IPMA was implemented to highlight the indicators.

scholarly journals ANALISIS TINGKAT KUALITAS PELAYANAN AIR BAKU PDAM KABUPATEN KOTABARU (Studi Kasus Instalasi Pengolahan Air Desa Gunung Relly)

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Irwan Azhar
Keyword(s):  
Customer Service ◽  
Treatment Plant ◽  
Water Treatment Plant ◽  
Matrix Analysis ◽  
Raw Water ◽  
Customer Complaints ◽  
Quality Of Water ◽  
Performance Matrix ◽  
Importance Analysis

Untuk meningkatkan kualitas layanan pada PDAM Kotabaru mengukur tingkat kepuasan masyarakat atau pelanggan khususnya terhadap kualitas pelayanan air baku Instalasi Pengolahan Air (IPA) Gunung Relly yang dianalisis berdasarkan tingkat kesesuaian hasil perbandingan skor kinerja dengan skor kepentingan (harapan). Apabila TKi­ < 100%, berarti pelayanan belum memuaskan, Apabila TKi­ = 100%, berarti pelayanan telah memuaskan, Apabila TKi­ > 100%, berarti pelayanan sangat memuaskan. Berdasarkan hasil analisis dari 100 responden, diketahui tingkat kualitas pelayanan air baku PDAM Kotabaru dengan analisis importance dan performance matrix didapat tingkat kesesuaian rata-rata (TKi) 73% < 100% masuk dalam kategori belum memuaskan. Variabel yang menjukan untuk mendapat tindakan prioritas perbaikan menurut pelanggan, yakni variabel-variabel pada kuadran I, 1) kualitas air yang disalurkan kerumah pelanggan, 2) kontinuitas debit air yang disalurkan kerumah pelanggan, 3) keramahan dan kesabaran dalam pelayanan pelanggan serta menhadapi pengaduan pelanggan, 4) kelayakan tarif yang diberlakukan. Sehingga perlu evaluasi pada 1) kualitas air, perlu ada filtrasi atau penyaringan sebelum air didistribusikan ke rumah pelanggan sehingga air layak konsumsi 2) Kontinuitas debit air, Perlu pemeliharaan dan penambahan pompa air, deteksi tingkat kebocoran jaringan perpipaan dan penambahan sumber air alternative, 3) Keramahan pelayanan, perlu penyuluhan internal pimpinan terhadap petugas pelayanan untuk meningkatkan kesadaran sebagai perusahaan daerah yang melaksanakan pelayanan publik, 4) Kelayakan tarif, Perhitungan kembali tarif pelayanan disesuaikan dengan layanan yang diberikan. Kata Kunci : Air Baku, Analisis Importance, IPA Gunung Relly, Kualitas Pelayanan, PDAM Kotabaru. To improve the quality of service at PDAM Kotabaru, measure the level of satisfaction of the community or customers, especially the quality of raw water services in the Gunung Relly Water Treatment Plant (IPA) area, which is analyzed based on the level of comparison between performance scores and interest scores (expectations). If TKi <100%, means the service is not satisfactory, If TKi = 100%, means the service has been satisfactory, If TKi > 100%, means the service is very satisfying. Based on the analysis from 100 respondents, have the level of quality of raw water service in PDAM Kotabaru with importance and performance matrix analysis shows that the average level of suitability (TKi) is 73% <100% in the unsatisfactory category. Variables that indicate to get priority improvement actions according to customers, namely variables in quadrant I, 1) quality of water channeled to customers homes, 2) continuity of water flow distributed to customers' homes, 3) friendliness and patience in customer service and dealing with customer complaints, 4) feasibility of tariffs that apply. So it is necessary to evaluate 1) the quality of the water, there needs to be filtration or filtration before the water is distributed to the customer's house so that the water is suitable for consumption 3) Hospitality of services, need internal leadership counseling to service officers to increase awareness as regional companies that carry out public services, 4) Feasibility of tariffs, Re-calculation of service rates according to services provided. Keywords: Importance Analysis, IPA Gunung Relly, Raw Water, PDAM Kotabaru, Service Quality.

scholarly journals IMPORTANCE-PERFORMANCE MATRIX ANALYSIS OF KOTA BHARU’S ISLAMIC CITY IMAGE

2020 ◽  
Vol 18 (13) ◽  
Author(s):  
Hasnina Hassan ◽  
Shida Irwana Omar ◽  
Ghazali Ahmad
Keyword(s):  
Religious Identity ◽  
Structural Equation ◽  
Matrix Analysis ◽  
City Image ◽  
Equation Modelling ◽  
Performance Matrix ◽  
Islamic Identity ◽  
State Capital ◽  
And Performance ◽  
International Visitors

In 2005, Kota Bharu as the Kelantan state capital in Malaysia was rebranded from a Cultural City to an Islamic City and projecting its image as an Islamic identity. Limited studies have been undertaken to assess city image from the perspective of visitors. Therefore, this paper aims to evaluate the perception of visitors on the importance and performance of the Islamic city image of Kota Bharu. Data were gathered using a self-administered survey questionnaire among domestic and international visitors in Kota Bharu in 2018. The questionnaire was prepared based on ten categories of Islamic Built Environmental factors, namely; natural environment, social need and human comfort, religious identity, tolerance, layout, elements of Jannah (paradise), intellectual and knowledge, cleanliness, economic system, and safety setting. The data were analysed quantitatively using partial least squares-structural equation modelling (PLS-SEM). The results revealed that visitors considered "Religious Identity" as the most important attribute which reached a satisfactory level, while other factors also needed to be addressed. The findings are expected to contribute to a better understanding of stakeholders in enhancing the image of Islam Bharu for management and marketing purposes.

scholarly journals Influencing Factors of Facial Spa Treatment on Visit Intention: An Importance-Performance Matrix Analysis (IPMA) Approach

2021 ◽  
Vol 21 (3) ◽  
pp. 1087-1100
Author(s):  
Sook-Fern Yeo ◽  
Cheng-Ling Tan ◽  
Kah-Boon Lim ◽  
Elaine Lam
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Brand Image ◽  
Target Population ◽  
Matrix Analysis ◽  
Equation Modeling ◽  
Performance Matrix ◽  
Wide Range ◽  
Spa Treatment ◽  
Age Range

Nowadays, grooming is considered an essential part of life to maintaining and up keeping a healthy and hygienic outlook which plays a key role in social bonding. As it turns out, the desire to looking good has spawned a wide range of beauty products causing the beauty industry to thrive and grow at a rapid rate. In other words the Malaysian Beauty Salon Markets have become big business today, driven by a rising population, disposable incomes, urbanisation and increasing influence of western culture to look good and to feel good. The beauty market is valued at USD 119.24 million and is expected to grow at a CAGR of 5.23% in the next five years, to USD 153.86 million in 2015. As a result of a highly fragmented in this market, the need for differentiation from other salons is impendency for this industry. This research aims to study the different attributes of customer's concerns and reveals the final factors that generate customer intention to visit facial spa treatment centres in Malaysia. The effort is devoted to identifying those dimensions of services provided in facial spa treatment centres for instance, atmospheric, service quality, price, brand image and location which aid to build up a greater relationship with their patrons. Data is collected via questionnaires distribution from the target population of the female with the age range from 16-63 years old. A sample size of 308 was studied and data analysis involving Structural Equation Modeling SmartPLS version 3.0 software were used. Service quality reached the conclusion as the strongest predictor in influencing customer intention to visit facial spa treatment centres, followed by the factors of price and brand image. Further to that, an Importance-Performance matrix analysis was conducted in order to identify factors that need to be given priority for spa owners in Malaysia. These findings made contributions beyond the high context services for instance beauty salons, massage salons, hair salons, nail salons, financial consulting and medical care with the matching services characteristics.

scholarly journals Strategic Orientations and Absorptive Capacity on Economic and Environmental Sustainability: A Study among the Batik Small and Medium Enterprises in Malaysia

2020 ◽  
Vol 12 (21) ◽  
pp. 8957
Author(s):  
Noorshella Che Nawi ◽  
Abdullah Al Mamun ◽  
Raja Rosnah Raja Daud ◽  
Noorul Azwin Md Nasir
Keyword(s):  
Absorptive Capacity ◽  
Environmental Sustainability ◽  
Customer Orientation ◽  
Small And Medium Enterprises ◽  
Business Environment ◽  
Matrix Analysis ◽  
Cross Sectional ◽  
Strategic Orientations ◽  
Performance Matrix ◽  
Medium Enterprises

This research intended to evaluate the effects of innovation orientation (INO), customer orientation (CSO), supplier orientation (SPO), network orientation (NWO), and absorptive capacity (ABC) on economic and environmental sustainability among the Batik small and medium enterprises (SMEs) in Malaysia. This study adopted a cross-sectional design and collected quantitative data using self-reported adopted scales from 213 randomly selected Batik SMEs from Kelantan and Terengganu, Malaysia. The results revealed that INO, CSO, and ABC had a positive and significant effect on the economic sustainability (ECS) of the Batik SMEs in Malaysia. The effects of SPO and NWO on ECS were positive but not statistically significant. It was found that ECS significantly and positively affected the environmental sustainability (ENS) of the Batik SMEs in Malaysia. Besides that, ECS mediated the effects of CSO and ABC on the ENS of the Batik SMEs in Malaysia. Furthermore, important performance matrix analysis revealed that the most important factors for ENS were Batik SMEs’ ECS, absorptive capacity, and INO. For the performance of ENS, the most important factors were CSO, SPO, and NWO. The Batik SMEs and entrepreneurial development programs and policies should focus on innovation and CSO as well as improving ABC to sustain in today’s competitive business environment.

scholarly journals Competitive Advantages of the Relationship between Entrepreneurial Competencies and Economic Sustainability Performance

2021 ◽  
Vol 13 (2) ◽  
pp. 864
Author(s):  
Samsidine Aidara ◽  
Abdullah Al Mamun ◽  
Noorul Azwin Md Nasir ◽  
Muhammad Mohiuddin ◽  
Noorshella Che Nawi ◽  
...  
Keyword(s):  
Competitive Advantage ◽  
Economic Performance ◽  
Mediating Effect ◽  
Matrix Analysis ◽  
Working Capital ◽  
Cross Sectional ◽  
Performance Matrix ◽  
Entrepreneurial Competencies ◽  
The Government ◽  
The Relationship

This study investigated the mediating and moderating effects of competitive advantage and access to working capital, respectively, on the relationship between entrepreneurial competencies and informal microenterprise economic performance in Senegal from the lens of resource-based view theory (RBV). Data were randomly gathered using the cross-sectional research design from 356 informal micro-entrepreneurs operating in the informal sector. The study outcomes revealed that entrepreneurial competencies and competitive advantage emerged as significant predictors of economic performance for informal microenterprises in Senegal. On the contrary, access to working capital displayed an adverse moderating effect, while competitive advantage exhibited a partial and positive mediating effect on the relationship between entrepreneurial competencies and economic performance of informal microenterprises. The Important and Performance Matrix Analysis (IPMA) results signify that the most significant considerations for the economic performance of informal microenterprises in Senegal were competitive advantage, access to working capital, commitment competency, and relationship competency. Simultaneously, this study expanded the reach of RBV by enhancing our understanding pertaining to the mediating and moderating roles in the relationships among entrepreneurial competencies, competitive advantage, and access to working capital towards improving the economic performance of informal microenterprises across developing countries. Since many have lost their jobs due to the Coronavirus Disease 2019 (COVID-19) pandemic, the Government of Senegal and its policymakers should place more emphasis on the importance of informal entrepreneurship, such as provision of low-interest credit facilities for their working capital, as well as thorough training in the strategic advantage and competencies domains. This is because informal entrepreneurs have the ability, via jobs creation and income generating activities, to contribute to the economic growth of the country.

scholarly journals Importance-Performance Matrix Analysis (IPMA) to Evaluate Servicescape Fitness Consumer by Gender and Age

2020 ◽  
Vol 17 (18) ◽  
pp. 6562
Author(s):  
Jerónimo García-Fernández ◽  
Jesús Fernández-Gavira ◽  
Antonio Jesús Sánchez-Oliver ◽  
Pablo Gálvez-Ruíz ◽  
Moisés Grimaldi-Puyana ◽  
...  
Keyword(s):  
Physical Environment ◽  
Facility Layout ◽  
Age Groups ◽  
Matrix Analysis ◽  
Fitness Centers ◽  
Fitness Center ◽  
Performance Matrix ◽  
Gender And Age ◽  
Facility Condition ◽  
The Relationship

The fitness sector has always been linked to the analysis of the loyalty of its consumers. Different studies have shown the importance of sports service and human resources for greater customer loyalty. However, few works have studied how the physical environment or servicescape influences the behavior of consumers in fitness centers based on gender and age. Therefore, the objective of the study was to analyze the relationship between servicescape and the loyalty of fitness center consumers, analyzing through the Importance-Performance Matrix Analysis (IPMA) what the aspects to improve according to gender and age are. The sample was 10,368 fitness center customers (5864 women and 4504 men). After the IPMA, it was concluded that the main improvement margins in general in fitness centers were the equipment and the facility condition, and the facility layout. In turn, in relation to gender and age, the aspects with room for improvement were to a greater extent for equipment and facility condition in women over 21 years of age, and in facility layout for women between 21 and 40 years old and 51–60 years old. Regarding men, the aspects with the highest performance margins were the equipment and facility condition in all the age groups, the facility layout in men up to 50 years old, and the signage in men up to 40 years old and from 51 to 60 years old.

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