Inter-Organisational Knowledge Sharing in the Public Sector: The Role of Social Capital and Information and Communication Technology

Perceived Usefulness ◽

The Public ◽

Organisational Knowledge ◽

Ict Tools

<p>This thesis explores the dynamics of knowledge sharing, through the context of interorganisational collaboration in the public sector. The growth of collaboration across public sector organisations places increasing importance on knowledge sharing, yet it is an area that has historically proved difficult for the sector. Knowledge sharing research increasingly emphasises the importance of social capital in facilitating and influencing knowledge sharing behaviours, yet the public sector’s approach to knowledge sharing has predominantly focussed on the use of information and communication technology (ICT) tools. The aim of this research is to better understand the dynamics of knowledge sharing, and the roles that social capital and ICT play in knowledge sharing. This is a contemporary and important research topic. Public sector commitment to increasing collaboration requires a strong focus on inter-organisational knowledge sharing. This multiple-case, multi-method research incorporates a research design that blends qualitative and quantitative data collection and analysis. The research extends and deepens current understanding of the dynamics of knowledge sharing and contributes to the existing body of knowledge in the areas of knowledge sharing, social capital, and ICT. It also provides valuable empirical evidence relating to public sector based sharing at the inter-organisational level. The research found that social capital is a significant concern for collaborative teams. Factors such as trust, group identity and shared purpose and goals were identified as important considerations for team members. Despite the sector’s focus on ICT tools as key knowledge sharing mechanisms, the actual availability of tools was limited. Further, individuals’ use of tools was low due to their perceptions of the available tools as difficult to use and of limited usefulness. A key outcome of the research was the development of a conceptual framework that can be used to support the work of academics and practitioners engaged in the field of collaboration and knowledge sharing. The framework identifies six important antecedents that influence the development of social capital, and the availability and use of ICT. These antecedents include collaboration design, leadership, the perceived ease of use and perceived usefulness of ICT, and individual technical ability. The final antecedent identifies individual’s commitment to the ‘intrinsic value of public sector work’ as a key collaboration factor.</p>

Analysis of the Risk Management Process on the Development of the Public Sector Information Technology Master Plan

Information ◽

10.3390/info9100248 ◽

2018 ◽

Vol 9 (10) ◽

pp. 248 ◽

Cited By ~ 2

Author(s):

Sérgio Andrade deFreitas ◽

Edna Canedo ◽

Rodrigo Santos Felisdório ◽

Heloise Leão

Keyword(s):

Risk Management ◽

Public Sector ◽

Master Plan ◽

Public And Private ◽

The Public ◽

Management Processes ◽

Risk Management Process ◽

Information And Communication

The Information and Communication Technology Master Plan—ICTMP—is an important tool for the achievement of the strategic business objectives of public and private organizations. In the public sector, these objectives are closely related to the provision of benefits to society. Information and Communication Technology (ICT) actions are present in all organizational processes and involves size-able budgets. The risks inherent in the planning of ICT actions need to be considered for ICT to add value to the business and to maximize the return on investment to the population. In this context, this work intends to examine the use of risk management processes in the development of ICTMPs in the Brazilian public sector.

Innovative ICT Applications in Transport and Logistics

Geographic Information Systems ◽

10.4018/978-1-4666-2038-4.ch127 ◽

2013 ◽

pp. 2150-2163

Author(s):

Mark Goh ◽

Kym Fraser

Keyword(s):

Supply Chain ◽

Public Sector ◽

Case Studies ◽

Service Provider ◽

Logistics Service ◽

Logistics Service Provider ◽

Ict Tools

This chapter examines the applications of innovative information and communication technology (ICT) applications in transport and logistics in Asia. Specifically, the authors examine two case studies of how a Logistics Service Provider (LSP), and a public sector agency based in Asia who acts as a regulator of ports and maritime services and facilities have effectively used ICT tools and applications to their advantage and how this has shaped the innovation landscape of the supply chain in Asia.

E-Government Implementation Perspective

Technology Enabled Transformation of the Public Sector ◽

10.4018/978-1-4666-1776-6.ch005 ◽

2012 ◽

pp. 59-78

Author(s):

Mahmud Akhter Shareef ◽

Vinod Kumar ◽

Uma Kumar ◽

Abdul Hannan Chowdhury ◽

Subhas C. Misra

Keyword(s):

Public Sector ◽

Competitive Advantage ◽

Electronic Government ◽

The Internet ◽

Specific Strategy ◽

The Public ◽

Adoption And Implementation ◽

Information And Communication

Though many countries are still just beginning to grasp the potential uses and impacts of Electronic-government (EG), advances in technologies and their applications continue. Observing the proliferation of EG, countries are increasingly turning to the Internet to market their EG system to gain a competitive advantage. However, the effectiveness and efficiency of such online government systems largely depends on the mission of implementing EG. For successful adoption and implementation of EG, it is essential that a country first identify an explicit objective and a specific strategy. We have examined implemention strategies of EG of seven diverse countries whose objectives and mission for implementing EG differ significantly. However, they have the following strategies in common: i) extensive application of information and communication technology (ICT) in the public sector; ii) overall reformation of the public sector; iii) development of a better quality service structure; and iv) more cohesive integration of citizens with government.

Innovative ICT Applications in Transport and Logistics

Supply Chain Innovation for Competing in Highly Dynamic Markets ◽

10.4018/978-1-60960-585-8.ch008 ◽

2012 ◽

pp. 123-136 ◽

Cited By ~ 1

Author(s):

Mark Goh ◽

Kym Fraser

Keyword(s):

Supply Chain ◽

Public Sector ◽

Case Studies ◽

Service Provider ◽

Logistics Service ◽

Logistics Service Provider ◽

Ict Tools

This chapter examines the applications of innovative information and communication technology (ICT) applications in transport and logistics in Asia. Specifically, the authors examine two case studies of how a Logistics Service Provider (LSP), and a public sector agency based in Asia who acts as a regulator of ports and maritime services and facilities have effectively used ICT tools and applications to their advantage and how this has shaped the innovation landscape of the supply chain in Asia.

Information Technology and Organizational Change in the Public Sector

Information Technology and Computer Applications in Public Administration ◽

10.4018/978-1-87828-952-0.ch003 ◽

2013 ◽

pp. 41-61 ◽

Cited By ~ 12

Author(s):

Sonal J. Seneviratne

Keyword(s):

Information Technology ◽

Organizational Change ◽

Public Sector ◽

Information Technologies ◽

Organizational Transformation ◽

The Public ◽

Public Sector Managers

The adoption of Information and Communication Technology (ICT) to organize, integrate, coordinate and manage various activities has become the catalyst for organizational change. The impact of these changes in the public sector have been to change the type of work being performed, demand new levels of productivity and efficiency from those performing the work, and call for a fundamental restructuring of the public sector to reflect the value systems of an information age. The literature on the organizational impacts of Information and Communication Technology have pointed to mixed findings about the success of information technology enabled organizational change, suggesting that the success of such change efforts depends on the combination of technical and social influences. Despite any potential for organizational change in the private sector, information technologies have not been associated with organizational transformation in the public sector. It is suggested that for the public sector to begin reaping the benefits of Information and Communication Technology, public sector managers are going to need to become change agents and manage the change process by managing the technology. <BR>

E-Government Implementation Perspective

International Journal of Electronic Government Research ◽

10.4018/jegr.2010102005 ◽

2010 ◽

Vol 6 (1) ◽

pp. 59-77 ◽

Cited By ~ 16

Author(s):

Mahmud Akhter Shareef ◽

Vinod Kumar ◽

Uma Kumar ◽

Abdul Hannan Chowdhury ◽

Subhas C. Misra

Keyword(s):

Public Sector ◽

Implementation Strategies ◽

Electronic Government ◽

Quality Service ◽

The Public ◽

Adoption And Implementation ◽

Effectiveness And Efficiency

Though many countries are still just beginning to grasp the potential uses and impacts of Electronic-government (EG), advances in technologies and their applications continue. Observing the proliferation of EG, countries are increasingly turning to the Internet to market their EG system to gain a competitive advantage. However, the effectiveness and efficiency of such online government systems largely depends on the mission of implementing EG. For successful adoption and implementation of EG, it is essential that a country first identify an explicit objective and a specific strategy. We have examined implementation strategies of EG of seven diverse countries whose objectives and mission for implementing EG differ significantly. However, they have the following strategies in common: i) extensive application of information and communication technology (ICT) in the public sector; ii) overall reformation of the public sector; iii) development of a better quality service structure; and iv) more cohesive integration of citizens with government.

Prequalification and Classification System for Enterprises in Public Sector of Jordanian E-government

Journal of Social Sciences (COES&RJ-JSS) ◽

10.25255/jss.2020.9.2.249.257 ◽

2020 ◽

Vol 9 (2) ◽

pp. 249

Author(s):

Dima Alrwashdeh ◽

Heba Alrawashdeh ◽

Issam Hamad Alhadid ◽

Sufian Khwaldeh

Keyword(s):

Public Sector ◽

Small And Medium Enterprises ◽

Business Community ◽

Business Sector ◽

The Public ◽

The Government ◽

Medium Enterprises

The use of information and communication technology( ICTs) in the public sector is one of the most important effects were caused by IT .Nowadays, with the development of e-government, set of information are available about the public sector in electronic databases Significantly, that may be agree with each other . Public sector information is considered the most important thing in e-government environment ,it has a great value. (Shao & Wang, 2010). Moreover, The government environment become is using the Internet and information technology, mainly on their interactions with businesses and citizens, and among themselves. One of the e-Government initiatives is the development of the government-to-business (G2B) system, which is an agenda sets to promote a higher service quality between government entities and the business sector (Dong, Xiong & Han, 2010).This paper aims to discover the importance of the government's small and medium enterprises under the umbrella of e-services G2B. G2B transactions include various services exchanged between the government and the business community, including the deployment of policies and memos, rules and regulations. It includes commercial services provided access to current business information, application forms are loaded, renewal of licenses, registration of companies, to obtain permits, pay taxes, e-Procurement service ERAs (slaves and Abu Shanab, 2010).

Julkisten ICT-hankintojen käyttäjäkeskeisyyden edellytysten kriittinen tarkastelu

Hallinnon Tutkimus ◽

10.37450/ht.98037 ◽

2020 ◽

Vol 38 (3) ◽

pp. 155-173

Author(s):

Heli Kautonen ◽

Marko Nieminen

Keyword(s):

Public Sector ◽

Theoretical Models ◽

Social Practices ◽

The Public ◽

Digital Services ◽

The Social ◽

User Centric

The article, titled A Critical look at the prerequisites of user-centred ICT procurements in the public sector, examines the challenges of digitalisation. It focuses on the requirements of user-centredness in the acquisition of information and communication technology (ICT) in the public sector. Previous research has examined the development of information systems and digital services through theoretical models of acceptance and success. These models are conceptually linked with the models of user-centred design (UCD). However, user-centric viewpoints do not always thrive in organisations. In this article, we present qualitative research that explores the social practices of public sector ICT procurement. We analyse the discourse in a set of public tendering notices critically and observe shortcomings in tools, competencies and attitudes that guide the procurement process. We conclude the article with suggestions towards a more user-centric approach.

Factors influencing knowledge sharing among information and communication technology artisans in Nigeria

Journal of Systems and Information Technology ◽

10.1108/jsit-02-2016-0009 ◽

2016 ◽

Vol 18 (2) ◽

pp. 148-169 ◽

Cited By ~ 12

Author(s):

Funmilola Olubunmi Omotayo ◽

Samuel Oyelami Babalola

Keyword(s):

Social Capital ◽

Knowledge Sharing ◽

Social Exchange ◽

Social Identification ◽

Content Type ◽

Factors Influencing ◽

The Social ◽

Information And Communication

Purpose The purpose of this paper is to investigate the factors influencing knowledge sharing (KS) among information and communication technology (ICT) artisans in Nigeria by adopting the social exchange and social capital theories. Design/methodology/approach Survey research design was adopted. Convenience and snowball sampling techniques were used to select the respondents. In total, 285 copies of questionnaire were distributed, of which 214 copies were considered useful for data analysis, giving a 75.09 per cent response rate. Findings The results show that the gender of the artisans, perceived benefits, social identification, shared language and goals had positive significant and relationships with KS except social identification where the relationship was negative. Research limitations/implications The findings and conclusion from this paper are subjected to a number of limitations. Because the population was limited to a small population and the study adopted convenience and snowball techniques, the results cannot be generalised to all ICT artisans in Nigeria. Practical implications The paper confirms the role of social exchange and social capital theories in interpreting individual’s behaviour in KS and provides useful insights on how to implement good KS practices among the artisans. Social implications This paper could assist policymakers in promoting and implementing KS practices among professionals and quasi-professionals who contribute to the gross domestic product of the country. Originality/value This paper is one of the first pieces of empirical research on KS among information technology artisans in Nigeria that used the social exchange and social capital theories.