Information Technology and Organizational Change in the Public Sector

2013 ◽  
pp. 41-61 ◽  
Author(s):  
Sonal J. Seneviratne
Keyword(s):  
Information Technology ◽  
Organizational Change ◽  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Information Technologies ◽  
Organizational Transformation ◽  
The Public ◽  
Information And Communication ◽  
Public Sector Managers

The adoption of Information and Communication Technology (ICT) to organize, integrate, coordinate and manage various activities has become the catalyst for organizational change. The impact of these changes in the public sector have been to change the type of work being performed, demand new levels of productivity and efficiency from those performing the work, and call for a fundamental restructuring of the public sector to reflect the value systems of an information age. The literature on the organizational impacts of Information and Communication Technology have pointed to mixed findings about the success of information technology enabled organizational change, suggesting that the success of such change efforts depends on the combination of technical and social influences. Despite any potential for organizational change in the private sector, information technologies have not been associated with organizational transformation in the public sector. It is suggested that for the public sector to begin reaping the benefits of Information and Communication Technology, public sector managers are going to need to become change agents and manage the change process by managing the technology. <BR>

scholarly journals Analysis of the Risk Management Process on the Development of the Public Sector Information Technology Master Plan

Information ◽  
2018 ◽  
Vol 9 (10) ◽  
pp. 248 ◽  
Author(s):  
Sérgio Andrade deFreitas ◽  
Edna Canedo ◽  
Rodrigo Santos Felisdório ◽  
Heloise Leão
Keyword(s):  
Risk Management ◽  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Master Plan ◽  
Public And Private ◽  
The Public ◽  
Management Processes ◽  
Risk Management Process ◽  
Information And Communication

The Information and Communication Technology Master Plan—ICTMP—is an important tool for the achievement of the strategic business objectives of public and private organizations. In the public sector, these objectives are closely related to the provision of benefits to society. Information and Communication Technology (ICT) actions are present in all organizational processes and involves size-able budgets. The risks inherent in the planning of ICT actions need to be considered for ICT to add value to the business and to maximize the return on investment to the population. In this context, this work intends to examine the use of risk management processes in the development of ICTMPs in the Brazilian public sector.

Citizens and E-Government: Perceptions in Nigeria

2015 ◽  
pp. 124-134
Author(s):  
Gbolahan Olasina
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Related Literature ◽  
Government Services ◽  
Information And Communication ◽  
Negative Perceptions ◽  
Public Sector Managers

Governments and public-sector managers worldwide have within the last decade come to the realization that Information and Communication Technology (ICT) is a viable tool that can help them achieve their aims. The chapter reviews literature on e-Government services and applications and the perceptions of citizens of adoption in the context of Nigeria. The methodology is a review of related literature that draws conclusions specifically to propose a plan for the adoption and the use e-Government services in Nigeria. The chapter highlights the contemporary issues of e-Government adoption in Nigeria. This chapter suggests a link between the citizens' negative perceptions and distrust of government in general and their hesitance and reluctance to embrace e-Government in particular.

E-Government Implementation Perspective

2012 ◽  
pp. 59-78
Author(s):  
Mahmud Akhter Shareef ◽  
Vinod Kumar ◽  
Uma Kumar ◽  
Abdul Hannan Chowdhury ◽  
Subhas C. Misra
Keyword(s):  
Public Sector ◽  
Competitive Advantage ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Electronic Government ◽  
The Internet ◽  
Specific Strategy ◽  
The Public ◽  
Adoption And Implementation ◽  
Information And Communication

Though many countries are still just beginning to grasp the potential uses and impacts of Electronic-government (EG), advances in technologies and their applications continue. Observing the proliferation of EG, countries are increasingly turning to the Internet to market their EG system to gain a competitive advantage. However, the effectiveness and efficiency of such online government systems largely depends on the mission of implementing EG. For successful adoption and implementation of EG, it is essential that a country first identify an explicit objective and a specific strategy. We have examined implemention strategies of EG of seven diverse countries whose objectives and mission for implementing EG differ significantly. However, they have the following strategies in common: i) extensive application of information and communication technology (ICT) in the public sector; ii) overall reformation of the public sector; iii) development of a better quality service structure; and iv) more cohesive integration of citizens with government.

scholarly journals Inter-Organisational Knowledge Sharing in the Public Sector: The Role of Social Capital and Information and Communication Technology

2021 ◽  
Author(s):  
◽  
Sally Jansen van Vuuren
Keyword(s):  
Social Capital ◽  
Public Sector ◽  
Knowledge Sharing ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Perceived Usefulness ◽  
The Public ◽  
Organisational Knowledge ◽  
Information And Communication ◽  
Ict Tools

<p>This thesis explores the dynamics of knowledge sharing, through the context of interorganisational collaboration in the public sector. The growth of collaboration across public sector organisations places increasing importance on knowledge sharing, yet it is an area that has historically proved difficult for the sector. Knowledge sharing research increasingly emphasises the importance of social capital in facilitating and influencing knowledge sharing behaviours, yet the public sector’s approach to knowledge sharing has predominantly focussed on the use of information and communication technology (ICT) tools. The aim of this research is to better understand the dynamics of knowledge sharing, and the roles that social capital and ICT play in knowledge sharing. This is a contemporary and important research topic. Public sector commitment to increasing collaboration requires a strong focus on inter-organisational knowledge sharing. This multiple-case, multi-method research incorporates a research design that blends qualitative and quantitative data collection and analysis. The research extends and deepens current understanding of the dynamics of knowledge sharing and contributes to the existing body of knowledge in the areas of knowledge sharing, social capital, and ICT. It also provides valuable empirical evidence relating to public sector based sharing at the inter-organisational level. The research found that social capital is a significant concern for collaborative teams. Factors such as trust, group identity and shared purpose and goals were identified as important considerations for team members. Despite the sector’s focus on ICT tools as key knowledge sharing mechanisms, the actual availability of tools was limited. Further, individuals’ use of tools was low due to their perceptions of the available tools as difficult to use and of limited usefulness. A key outcome of the research was the development of a conceptual framework that can be used to support the work of academics and practitioners engaged in the field of collaboration and knowledge sharing. The framework identifies six important antecedents that influence the development of social capital, and the availability and use of ICT. These antecedents include collaboration design, leadership, the perceived ease of use and perceived usefulness of ICT, and individual technical ability. The final antecedent identifies individual’s commitment to the ‘intrinsic value of public sector work’ as a key collaboration factor.</p>

Citizens and E-Government

2015 ◽  
pp. 1131-1141
Author(s):  
Gbolahan Olasina
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Related Literature ◽  
Government Services ◽  
Information And Communication ◽  
Negative Perceptions ◽  
Public Sector Managers

Governments and public-sector managers worldwide have within the last decade come to the realization that Information and Communication Technology (ICT) is a viable tool that can help them achieve their aims. The chapter reviews literature on e-Government services and applications and the perceptions of citizens of adoption in the context of Nigeria. The methodology is a review of related literature that draws conclusions specifically to propose a plan for the adoption and the use e-Government services in Nigeria. The chapter highlights the contemporary issues of e-Government adoption in Nigeria. This chapter suggests a link between the citizens' negative perceptions and distrust of government in general and their hesitance and reluctance to embrace e-Government in particular.

E-Government Implementation Perspective

2010 ◽  
Vol 6 (1) ◽  
pp. 59-77 ◽  
Author(s):  
Mahmud Akhter Shareef ◽  
Vinod Kumar ◽  
Uma Kumar ◽  
Abdul Hannan Chowdhury ◽  
Subhas C. Misra
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Implementation Strategies ◽  
Electronic Government ◽  
Quality Service ◽  
The Public ◽  
Adoption And Implementation ◽  
Information And Communication ◽  
Effectiveness And Efficiency

Though many countries are still just beginning to grasp the potential uses and impacts of Electronic-government (EG), advances in technologies and their applications continue. Observing the proliferation of EG, countries are increasingly turning to the Internet to market their EG system to gain a competitive advantage. However, the effectiveness and efficiency of such online government systems largely depends on the mission of implementing EG. For successful adoption and implementation of EG, it is essential that a country first identify an explicit objective and a specific strategy. We have examined implementation strategies of EG of seven diverse countries whose objectives and mission for implementing EG differ significantly. However, they have the following strategies in common: i) extensive application of information and communication technology (ICT) in the public sector; ii) overall reformation of the public sector; iii) development of a better quality service structure; and iv) more cohesive integration of citizens with government.

scholarly journals Inter-Organisational Knowledge Sharing in the Public Sector: The Role of Social Capital and Information and Communication Technology

2021 ◽  
Author(s):  
◽  
Sally Jansen van Vuuren
Keyword(s):  
Social Capital ◽  
Public Sector ◽  
Knowledge Sharing ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Perceived Usefulness ◽  
The Public ◽  
Organisational Knowledge ◽  
Information And Communication ◽  
Ict Tools

<p>This thesis explores the dynamics of knowledge sharing, through the context of interorganisational collaboration in the public sector. The growth of collaboration across public sector organisations places increasing importance on knowledge sharing, yet it is an area that has historically proved difficult for the sector. Knowledge sharing research increasingly emphasises the importance of social capital in facilitating and influencing knowledge sharing behaviours, yet the public sector’s approach to knowledge sharing has predominantly focussed on the use of information and communication technology (ICT) tools. The aim of this research is to better understand the dynamics of knowledge sharing, and the roles that social capital and ICT play in knowledge sharing. This is a contemporary and important research topic. Public sector commitment to increasing collaboration requires a strong focus on inter-organisational knowledge sharing. This multiple-case, multi-method research incorporates a research design that blends qualitative and quantitative data collection and analysis. The research extends and deepens current understanding of the dynamics of knowledge sharing and contributes to the existing body of knowledge in the areas of knowledge sharing, social capital, and ICT. It also provides valuable empirical evidence relating to public sector based sharing at the inter-organisational level. The research found that social capital is a significant concern for collaborative teams. Factors such as trust, group identity and shared purpose and goals were identified as important considerations for team members. Despite the sector’s focus on ICT tools as key knowledge sharing mechanisms, the actual availability of tools was limited. Further, individuals’ use of tools was low due to their perceptions of the available tools as difficult to use and of limited usefulness. A key outcome of the research was the development of a conceptual framework that can be used to support the work of academics and practitioners engaged in the field of collaboration and knowledge sharing. The framework identifies six important antecedents that influence the development of social capital, and the availability and use of ICT. These antecedents include collaboration design, leadership, the perceived ease of use and perceived usefulness of ICT, and individual technical ability. The final antecedent identifies individual’s commitment to the ‘intrinsic value of public sector work’ as a key collaboration factor.</p>

scholarly journals Bimbingan Teknis Pengenalan Sistem Informasi UMKM Bantul Pada Kelompok Informasi Masyarakat Kabupaten Bantul

2019 ◽  
Vol 9 (2) ◽  
pp. 153
Author(s):  
Muhammad Sholeh ◽  
Rr. Yuliana Rachmawati ◽  
Joko Triyono
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
The Public ◽  
Community Information ◽  
Information Group ◽  
Information And Communication ◽  
Online Stores ◽  
Use Of The Internet

The development of information and communication technology has not only changed the way people communicate, but also trading methods. The public has begun to get used to making transactions with information technology. This can be seen with the growth of online stores that offer a variety of products. As SMEs, the change in people's paradigm in transactions must be followed by offers or transactions with information technology. This opportunity must be anticipated by the SMEs. Efforts to support the use of the internet as a promotional medium are to use the MSME information system. This MSME information system is designed to promote MSME principals especially those in Bantul district. In order for the use of this MSME information system to work properly, there needs to be training and assistance in using the system. Mentoring activities have been carried out, especially for community groups incorporated in the Bantul district community information group.

scholarly journals Prequalification and Classification System for Enterprises in Public Sector of Jordanian E-government

2020 ◽  
Vol 9 (2) ◽  
pp. 249
Author(s):  
Dima Alrwashdeh ◽  
Heba Alrawashdeh ◽  
Issam Hamad Alhadid ◽  
Sufian Khwaldeh
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Small And Medium Enterprises ◽  
Business Community ◽  
Business Sector ◽  
The Public ◽  
Information And Communication ◽  
The Government ◽  
Medium Enterprises

The use of information and communication technology( ICTs) in the public sector is one of the most important effects were caused by IT .Nowadays, with the development of e-government, set of information are available about the public sector in electronic databases Significantly, that may be agree with each other . Public sector information is considered the most important thing in e-government environment   ,it has a great value. (Shao & Wang, 2010). Moreover, The government environment become is using the Internet and information technology, mainly on their interactions with businesses and citizens, and among themselves. One of the e-Government initiatives is the development of the government-to-business (G2B) system, which is an agenda sets to promote a higher service quality between government entities and the business sector (Dong, Xiong & Han, 2010).This paper aims to discover the importance of the government's small and medium enterprises under the umbrella of e-services G2B. G2B transactions include various services exchanged between the government and the business community, including the deployment of policies and memos, rules and regulations. It includes commercial services provided access to current business information, application forms are loaded, renewal of licenses, registration of companies, to obtain permits, pay taxes, e-Procurement service ERAs (slaves and Abu Shanab, 2010).

scholarly journals Julkisten ICT-hankintojen käyttäjäkeskeisyyden edellytysten kriittinen tarkastelu

2020 ◽  
Vol 38 (3) ◽  
pp. 155-173
Author(s):  
Heli Kautonen ◽  
Marko Nieminen
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Theoretical Models ◽  
Social Practices ◽  
The Public ◽  
Digital Services ◽  
The Social ◽  
Information And Communication ◽  
User Centric

The article, titled A Critical look at the prerequisites of user-centred ICT procurements in the public sector, examines the challenges of digitalisation. It focuses on the requirements of user-centredness in the acquisition of information and communication technology (ICT) in the public sector. Previous research has examined the development of information systems and digital services through theoretical models of acceptance and success. These models are conceptually linked with the models of user-centred design (UCD). However, user-centric viewpoints do not always thrive in organisations. In this article, we present qualitative research that explores  the social practices of public sector ICT procurement. We analyse the discourse in a set of public tendering notices critically and observe shortcomings in tools, competencies and attitudes that guide the procurement process. We conclude the article with suggestions towards a more user-centric approach.

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