scholarly journals "What is the Influence of Communication Quality Between the Business and IT Project Team on ERP Implementation Project Success?"

2021 ◽  
Author(s):  
◽  
Alexander Schnepel
Keyword(s):  
User Satisfaction ◽  
Project Success ◽  
System Development ◽  
Secondary Analysis ◽  
Project Team ◽  
Communication Quality ◽  
Erp Implementation ◽  
Implementation Project ◽  
It Project

<p>Communication between the information systems (IS) specialist and the user has long been recognised in the IS literature as an important aspect of successful information system development projects. Since the 1970s IS researchers have studied the role of communication in the system development process and its influence on project/system success. Communication has been studied as a broad concept as well as in regard to specific aspects such as communication frequency, quantity, and the fit between the communication medium and the task. Yet, quality has been neglected. Therefore, this study presents the concept of "communication quality". The study investigated the influence of communication quality on project success in an Enterprise Resource Planning system implementation at a large North-American manufacturing company. ERP project implementation success was assessed by a multidimensional framework including multiple stakeholder perspectives. The study used supplementary secondary analysis of 54 interviews with project stakeholders from the IT project team and the business side of this organisation. The current study found support for the individual attributes of communication quality, namely completeness, credibility, accuracy, purpose adequacy, timeliness, openness, audience adequacy, bidirectionality, and a balance of formality vs. informality. The study found indications that a lack of communication quality might impact ERP implementation project success negatively whereas better communication quality might foster success. The ERP project at the organisation was successful in terms of traditional project success measures such as "on time" and "within budget". However, communication quality seemed to have a negative correlation to the quality of the relationship between the project team and the business as well as user satisfaction. System acceptance and use appeared to have been facilitated by better communication quality. The study enriches the IS literature by increasing the understanding of communication aspects during ERP implementation projects. It is also one of the first studies to introduce the new research method of secondary analysis of qualitative data from sociology into the IS field. Practitioners can apply the findings of this study to facilitate ERP implementation project success on a more holistic level addressing also user satisfaction and the quality of the relationship between the IT project team and the rest of the business.</p>

scholarly journals "What is the Influence of Communication Quality Between the Business and IT Project Team on ERP Implementation Project Success?"

2021 ◽  
Author(s):  
◽  
Alexander Schnepel
Keyword(s):  
User Satisfaction ◽  
Project Success ◽  
System Development ◽  
Secondary Analysis ◽  
Project Team ◽  
Communication Quality ◽  
Erp Implementation ◽  
Implementation Project ◽  
It Project

<p>Communication between the information systems (IS) specialist and the user has long been recognised in the IS literature as an important aspect of successful information system development projects. Since the 1970s IS researchers have studied the role of communication in the system development process and its influence on project/system success. Communication has been studied as a broad concept as well as in regard to specific aspects such as communication frequency, quantity, and the fit between the communication medium and the task. Yet, quality has been neglected. Therefore, this study presents the concept of "communication quality". The study investigated the influence of communication quality on project success in an Enterprise Resource Planning system implementation at a large North-American manufacturing company. ERP project implementation success was assessed by a multidimensional framework including multiple stakeholder perspectives. The study used supplementary secondary analysis of 54 interviews with project stakeholders from the IT project team and the business side of this organisation. The current study found support for the individual attributes of communication quality, namely completeness, credibility, accuracy, purpose adequacy, timeliness, openness, audience adequacy, bidirectionality, and a balance of formality vs. informality. The study found indications that a lack of communication quality might impact ERP implementation project success negatively whereas better communication quality might foster success. The ERP project at the organisation was successful in terms of traditional project success measures such as "on time" and "within budget". However, communication quality seemed to have a negative correlation to the quality of the relationship between the project team and the business as well as user satisfaction. System acceptance and use appeared to have been facilitated by better communication quality. The study enriches the IS literature by increasing the understanding of communication aspects during ERP implementation projects. It is also one of the first studies to introduce the new research method of secondary analysis of qualitative data from sociology into the IS field. Practitioners can apply the findings of this study to facilitate ERP implementation project success on a more holistic level addressing also user satisfaction and the quality of the relationship between the IT project team and the rest of the business.</p>

REDEFINITION OF “SUCCESS” WHEN IMPLEMENTING INFORMATION SYSTEMS – FOCUS ON ERP SYSTEMS IN KOSOVO

2018 ◽  
Vol 28 (5) ◽  
pp. 1699-1704
Author(s):  
Melinda Pacolli Bahtijarevic
Keyword(s):  
Project Success ◽  
Project Manager ◽  
The Other ◽  
Business Manager ◽  
Erp Systems ◽  
Primary Research ◽  
Erp Implementation ◽  
Erp System ◽  
Implementation Project

We live in the Information Age, where traditional industry is rapidly shifting to an economy based on Information Technology, known also as Digital Revolution. Said that, ERP (Enterprise Resource Planning) systems are the best example of a technology which has become a necessity and a must for every organization which aims growth, be that a small, medium or large enterprise. Both, the theory and practice, intensively promote that implementing an ERP system will bring the organization to the skies, which indeed is true, but only if the ERP implementation is successful. A partially implemented or failed ERP implementation can only bring debts and headaches. For more, this technology is not cheap, so before spending thousands and millions it is very important to clarify few concepts. Especially because, nonetheless high diffusion, the successful implementation rate of ERP systems is low and many firms do not achieve intended goals [1].The main objective of this paper is to assess and evaluate successfulness concept of ERP implementations aiming to identify a specific and concrete definition on ERP Success. Case Study Methodology was distinguished as most appropriate for complex and real-life projects investigation, and Mixed methods approach was selected in order to enrich the research from both perspectives, quantitative and qualitative. To ensure the triangulation data was retrieved from different evidence sources like interviews, author’s audit trail as the direct observer and action/intervention activities, and different documents and archival records. To construct credibility of the analysis in this research, the Author had a prolonged engagement with participants since the very first project initiation activities, and even after the Go-live phase when the project was accomplished and the Final Acceptance was issued by the client. To give it a final touch for the Analysis Credibility, we study the negative case. Furthermore, the Reliability and Conformability were constructed by careful examination of the detailed audit trail constructed by the author as active observer in this research.The results from the secondary research, the systematic literature review, show that none of the carefully examined researches on key success factors for ERP implementations has ever provided any kind of definition on what the success indeed means. Indirectly they tend to weight the ERP success in terms of time and cost, and sometimes also in terms of the goals achieved, but without explicitly explaining the measure for evaluation at any moment. On the other hand, the results from the primary research, case studies, dement the big trio: 1. Time, 2. Cost and 3. Objectives as the only or main evaluation factors of success. Successful project management doesn’t necessarily mean successful project, and the notion of success goes beyond all that when ERP implementations are in question. Projects may finish on time and within budget, but if the implemented ERP system is not used to its 100% for what it was aimed, then there is no success to celebrate. Furthermore, what a successful project is to the Project Manager is not necessarily also to the Business Manager. The secondary research results helped in developing two hypothesis, which were then tested through the primary, case study research. The results from the primary research dement the hypothesis 1, that says that If the ERP implementation project is finished on time, within budget and fulfils all its objectives, the project can be considered as successfully completed. An ERP implementation project success goes far beyond this definition. On the other hand the hypothesis 2 reveals to be true, what a successful project is to a project manager, is not to the business manager. The project success needs to be defined while considering all the involved parties or stakeholders.

Looking At The User Side Of Software Engineering For Project Success

2021 ◽  
Vol 86 (2) ◽  
pp. 15-31
Author(s):  
Tor Guimaraes ◽  
Ketan Paranjape ◽  
Thomas Timmerman
Keyword(s):  
Software Engineering ◽  
User Satisfaction ◽  
Project Success ◽  
System Development ◽  
User Participation ◽  
General Definition ◽  
Successful Implementation ◽  
Engineering Project ◽  
Related Factors ◽  
User Training

As a general definition, software engineering is “the application of a systematic, disciplined, quantifiable approach to the development, operation, and maintenance of software.” The importance of user-related factors has long been recognized by various researchers as important to the successful implementation of any commercially available system. This study attempts to test the importance of these factors as determinants of software engineering project success as measured by adherence to specified requirements, compliance with initial budget estimations, timeliness of agreed delivery, and overall user satisfaction with the product delivered. It has brought together some user-related variables (degree of user participation, user expertise, user/developer communication, user training, user influence, and user conflict) previously studied separately by different authors into a more cohesive model. Data regarding 178 system development projects using software engineering methodologies has been used to test proposed relationships between the independent variables and project success as defined in this study. The results confirm the importance of user participation, training, expertise, user/developer communication, and lack of user conflict for improving project success.

scholarly journals A Primary Human Critical Success Factors Model for the ERP System Implementation

Organizacija ◽  
2016 ◽  
Vol 49 (3) ◽  
pp. 145-160
Author(s):  
Aleksander Jenko ◽  
Matjaž Roblek
Keyword(s):  
Human Factors ◽  
Regression Model ◽  
Critical Success Factors ◽  
Success Factors ◽  
Project Success ◽  
Positive Impact ◽  
Erp Implementation ◽  
Erp System ◽  
Implementation Project ◽  
Critical Success

Abstract Background and Purpose: Many researchers have investigated various Critical success factors (CSFs) and the different causes of ERP implementation project failures. Despite a detailed literature preview, we were unable to find an appropriate research with a comprehensive overview of the true causes behind CSFs, observed from a human factors perspective. The objective of this research was therefore to develop and evaluate the Primary human factors (PHFs) model and to confirm the significant impact of PHFs on traditional CSFs and on the project success. Design/Methodology/Approach: The comprehensive PHFs research model was developed and examined in empirical quantitative research with the use of available literature and the application of the Root cause analysis. A survey was conducted in various Slovenian organisations in different branches that had previously implemented the ERP system SAP. The model was verified on a sample of 21 experts from 18 organisations. Results: The results show that the PHFs have a significant positive impact on the ERP implementation project success, but only the Competence and Team composition factors are significant linear predictors in an adapted regression model and contribute significantly in predicting project success. These results therefore confirm both proposed hypotheses and the adapted regression model. Conclusion: This study improves the understanding of PHFs and confirms that they have a significant impact on traditional CSFs and the ERP implementation project success. The proposed PHFs model offers project managers and other stakeholders an effective risk assessment of CSFs and is leading the way to human oriented model of ERP implementations.

scholarly journals Evaluasi Penerapan Sistem Informasi Smart Prodi dengan Pendekatan Delone Mclean dan Framework Cobit 5

2019 ◽  
Vol 18 (2) ◽  
pp. 222-236
Author(s):  
Tarwoto Tarwoto ◽  
Adam Prayogo Kuncoro
Keyword(s):  
Information System ◽  
Quality Of Service ◽  
Information Systems ◽  
User Satisfaction ◽  
System Development ◽  
System Quality ◽  
Maturity Level ◽  
System Maturity ◽  
Descriptive Method

Implementation of Information Systems used to improve the quality of service in the field of education at STMIK Amikom Purwokerto, the increasing problems in STMIK Amikom Purwokerto have not yet had a difference in terms of information systems to increase the system's prosperity. The method used is descriptive method using quantitative. The concept of this study uses the theory of DeLone and McLean combined with the COBIT 5 Framework which consists of 6 indicators including system quality, information, services, users, user satisfaction and net benefits. The results of this study are information systems that have been quite good and successful in the range of 0.80 the highest value of system quality, this explains about system users who have been carried out as daily activities to help use the operational process. The lowest value is service quality (0.50). This explains the quality of service received well needs improvement. And found some services that are less good and between good variables. Benefits of users, found to be related between information system development and information system maturity level (H0 rejected), but opposed not too strong or significant (0.38).

Towards Identifying the Most Important Attributes of ERP Implementations

2011 ◽  
pp. 1039-1059
Author(s):  
Piotr Soja
Keyword(s):  
Enterprise Resource Planning ◽  
Project Success ◽  
Implementation Process ◽  
Resource Planning ◽  
Erp Systems ◽  
Erp Implementation ◽  
Implementation Project ◽  
Single Procedure ◽  
Effort Effect

Enterprise resource planning (ERP) systems have been implemented in various and diverse organizations. The size of companies, their industry, the environment, and the number of implemented modules are examples of their heterogeneity. In consequence, a single procedure which leads to the success of implementation does not appear to exist. Therefore, there have been many implementations that have failed during, and also after, the implementation process. As a result, a considerable amount of research has been trying to identify issues influencing ultimate project success and also to recognize the best implementation projects. The aim of this work is to identify the most important characteristics of ERP implementation which affect project success. This study builds on data gathered using a questionnaire directed toward people playing leading roles in ERP implementations in a few dozen companies. Twelve attributes were identified and divided into three sets representing: effort, effect, and the synthetic measure of success calculated on the basis of the obtained data. Two agglomeration methods were employed to identify exemplar and anti-exemplar groups and objects. These elements were thoroughly analyzed, which led to identifying the most and the least desired attributes of an ERP implementation project. The findings are discussed and related with the results of prior research. Finally, implications for practitioners and concluding remarks summarise the chapter.

Towards Identifying the Most Important Attributes of ERP Implementations

2009 ◽  
pp. 114-136
Author(s):  
Piotr Soja
Keyword(s):  
Enterprise Resource Planning ◽  
Project Success ◽  
Implementation Process ◽  
Resource Planning ◽  
Erp Systems ◽  
Erp Implementation ◽  
Implementation Project ◽  
Single Procedure ◽  
Effort Effect

Enterprise resource planning (ERP) systems have been implemented in various and diverse organizations. The size of companies, their industry, the environment, and the number of implemented modules are examples of their heterogeneity. In consequence, a single procedure which leads to the success of implementation does not appear to exist. Therefore, there have been many implementations that have failed during, and also after, the implementation process. As a result, a considerable amount of research has been trying to identify issues influencing ultimate project success and also to recognize the best implementation projects. The aim of this work is to identify the most important characteristics of ERP implementation which affect project success. This study builds on data gathered using a questionnaire directed toward people playing leading roles in ERP implementations in a few dozen companies. Twelve attributes were identified and divided into three sets representing: effort, effect, and the synthetic measure of success calculated on the basis of the obtained data. Two agglomeration methods were employed to identify exemplar and anti-exemplar groups and objects. These elements were thoroughly analyzed, which led to identifying the most and the least desired attributes of an ERP implementation project. The findings are discussed and related with the results of prior research. Finally, implications for practitioners and concluding remarks summarise the chapter.

The Influence of Project Team Culture on Project Success

2004 ◽  
Author(s):  
Zvi H. Aronson ◽  
Thomas G. Lechler ◽  
Peter G. Dominick
Keyword(s):  
Project Success ◽  
Project Team ◽  
Team Culture

Development and Application of Quality Control System for Highway Subgrade Construction

2019 ◽  
Vol 2 (5) ◽  
Author(s):  
Tong Wang
Keyword(s):  
Quality Control ◽  
Real Time ◽  
Detection Method ◽  
System Development ◽  
Effective Control ◽  
Construction Process ◽  
Development Mode ◽  
The Road ◽  
Whole Process

The compaction quality of the subgrade is directly related to the service life of the road. Effective control of the subgrade construction process is the key to ensuring the compaction quality of the subgrade. Therefore, real-time, comprehensive, rapid and accurate prediction of construction compaction quality through informatization detection method is an important guarantee for speeding up construction progress and ensuring subgrade compaction quality. Based on the function of the system, this paper puts forward the principle of system development and the development mode used in system development, and displays the development system in real-time to achieve the whole process control of subgrade construction quality.

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