scholarly journals Digital library services: perceptions and expectations of user communities and librarians in a New Zealand academic library

2021 ◽  
Author(s):  
◽  
Wei Xia
Keyword(s):  
Quantitative Research ◽  
Information Needs ◽  
Academic Staff ◽  
Academic Library ◽  
Value Added ◽  
Quantitative Research Methods ◽  
Digital Services ◽  
User Communities ◽  
Perceptions And Expectations ◽  
Comparative Results

<p>Digital services provided on demand by academic libraries offer simple and fast access to collections and services tailored to users' information needs from anywhere in the world through computer networks in an online environment. This case study was conducted at the Victoria University of Wellington Library. It has investigated the extent of and reasons for different perceptions and expectations relating to digital services between different user communities, and between users and librarians. The research, which sheds light on the users' satisfaction of the digital services, follows Taylor's (1986) user-centered and value-added theories, and Parasuraman's (1988) Gap Model. In addition, some evaluation indicators used in this research were also extracted and revised from some previous evaluation models (e.g., SERQUAL). Both qualitative and quantitative research methods were used in this research. Questionnaire surveys collected data on the perceptions and expectations of the digital services from the perspectives of undergraduates, postgraduates, academic staff and librarians individually. The comparative results from the survey data identified variations of perceptions and expectations between users communities, and between users and librarians. Issues raised in the questionnaires were explored in more depth through follow-up interviews with librarians. The research concluded with a range of recommendations for ways to improve the digital services offered by the VUW Library with a view to helping the Library meet the information needs of its user communities.</p>

scholarly journals Digital library services: perceptions and expectations of user communities and librarians in a New Zealand academic library

2021 ◽  
Author(s):  
◽  
Wei Xia
Keyword(s):  
Quantitative Research ◽  
Information Needs ◽  
Academic Staff ◽  
Academic Library ◽  
Value Added ◽  
Quantitative Research Methods ◽  
Digital Services ◽  
User Communities ◽  
Perceptions And Expectations ◽  
Comparative Results

<p>Digital services provided on demand by academic libraries offer simple and fast access to collections and services tailored to users' information needs from anywhere in the world through computer networks in an online environment. This case study was conducted at the Victoria University of Wellington Library. It has investigated the extent of and reasons for different perceptions and expectations relating to digital services between different user communities, and between users and librarians. The research, which sheds light on the users' satisfaction of the digital services, follows Taylor's (1986) user-centered and value-added theories, and Parasuraman's (1988) Gap Model. In addition, some evaluation indicators used in this research were also extracted and revised from some previous evaluation models (e.g., SERQUAL). Both qualitative and quantitative research methods were used in this research. Questionnaire surveys collected data on the perceptions and expectations of the digital services from the perspectives of undergraduates, postgraduates, academic staff and librarians individually. The comparative results from the survey data identified variations of perceptions and expectations between users communities, and between users and librarians. Issues raised in the questionnaires were explored in more depth through follow-up interviews with librarians. The research concluded with a range of recommendations for ways to improve the digital services offered by the VUW Library with a view to helping the Library meet the information needs of its user communities.</p>

scholarly journals Pacific Students and Their Perceptions of an Academic Library:  a Case Study of Whitireia Community Polytechnic

2021 ◽  
Author(s):  
◽  
Audrey Therese Hinder
Keyword(s):  
Academic Success ◽  
Information Seeking ◽  
Information Needs ◽  
Tertiary Education ◽  
Academic Staff ◽  
Academic Library ◽  
Cultural Barriers ◽  
Learning Needs ◽  
Study Approach

<p>While more Pacific students are participating in tertiary education, there is little research on the information behaviour of this group in the academic library. As the primary function of the academic library is to support the learning needs of the student community, it is of interest to investigate how Pacific students use libraries and information resources available to them during their course of study.  Using a qualitative case study approach, the aim of this study is to begin to understand Pacific students’ experiences of the library at Whitireia Community Polytechnic. This study investigates how they use the library, their perceptions of the library and how it may contribute to their academic success.  Key findings of this study show that students generally had a positive experience of the library, using it not just as an information centre but also as a cultural centre. The library was a place for them to find information, a place for them to study and a place for them to meet other Pacific students and classmates whom they worked and studied with in the library. Though this group of participants did not feel that there were any significant cultural barriers to their use of the library, the findings reveal some cultural factors that may affect Pacific students’ use of the library.  Though this is a small case study, it provides an understanding of the experience of this group of Pacific students in an academic library. Understanding the information needs and information – seeking behaviour of this group will enable library and academic staff to develop or improve appropriate services so that student learning outcomes may also be improved.</p>

scholarly journals THE FACTORS EFFECT ON BRAND EQUITY IN HIGHER EDUCATION

2021 ◽  
Vol 51 (03) ◽  
Author(s):  
NGUYỄN VĂN THANH TRƯỜNG
Keyword(s):  
Higher Education ◽  
Brand Equity ◽  
Quantitative Research ◽  
Academic Staff ◽  
Research Result ◽  
Education Institution ◽  
Perceived Quality ◽  
Quantitative Research Methods ◽  
Managerial Implications ◽  
Quality In Higher Education

An issue of university development is the increasing stratification that significantly affects a higher education institution's enrollment and benefit. The higher education institution has realized that the brand increases recognized as an essential determinant of learner choice. The study identifies the components of perceived quality in higher education and examines the model of perceived quality and reputation effect on brand equity. With qualitative and quantitative research methods, the results confirm the four-factor structure of perceived quality and reputation influence brand equity in the higher education sector. The study asserts that perceived quality is considered a reflective construct, including library services, dining service, physical facilities, and academic staff responsiveness. Some managerial implications are proposed based on the research result.

Use of electronic resources by law academics: a case study from the University of Namibia

2020 ◽  
Vol 39 (3) ◽  
pp. 57-68
Author(s):  
Anna Leonard ◽  
Nampa Meameno Hamutumwa ◽  
Chiku Mnubi-Mchombu
Keyword(s):  
Quantitative Research ◽  
Academic Staff ◽  
Sampling Technique ◽  
Structured Interview ◽  
Electronic Resources ◽  
Content Type ◽  
Quantitative Research Methods ◽  
Interview Guide ◽  
The University

Purpose The purpose of this paper is to examine the use of e-resources by the Faculty of Law’s academic staff at the University of Namibia’s (UNAM’s) main campus. The study aimed to determine their level of awareness of electronic resources (e-resources) available to them, how useful and effective they found these e-resources, and the challenges they face in accessing them. Design/methodology/approach A convenient sampling technique was used to select a sample of 12 law academics from the population of 17. The study used both qualitative and quantitative research methods using questionnaires and a semi-structured interview guide. Findings Findings revealed that the majority of the law academics were aware of the e-resources subscribed by UNAM’s library, although some were not aware of the newly subscribed international law databases. The findings further revealed that the academics used e-resources for research, publications and teaching purposes, but irregular training, bandwidth problems and limited searching skills hindered their use of e-resources. Practical implications Findings could be used to inform future collection-development decisions, realignment of information-literacy training and promotion and marketing of library services. Originality/value This study has made a significant contribution in the understanding the use of electronic legal resources by law academics at UNAM. The findings and recommendations could also benefit similar academic institutions in developing countries like Namibia.

Research on tax administration reforms in the Russian practice

2020 ◽  
Vol 26 (4) ◽  
pp. 898-915
Author(s):  
M.A. Evnevich ◽  
D.V. Ivanova
Keyword(s):  
Information System ◽  
Quantitative Research ◽  
Value Added ◽  
Tax Administration ◽  
Automated Control ◽  
State Register ◽  
Digital Services ◽  
Top Managers ◽  
Tax Returns ◽  
Personal Accounts

Subject. The article deals with the scope of application of digital technologies to tax monitoring and administration. Digitalization plays an important part in activities performed by the Federal Tax Service and helps reduce the administrative workload on both taxpayers and tax authority. The use of digital communication channels saves our time, because it allows to submit tax returns and send letters online. Besides, it enhances the efficiency of in-office audits and helps identify eventual tax violations. Objectives. We review a set of digital services and technologies used by the Federal Tax Service, their effectiveness, and present our findings on taxpayers’ attitude to ongoing digital reforms. Methods. The validity and argumentation are based on official statistics of the Federal Tax Service concerning the dynamics of tax revenues and inspections, quantitative research through questionnaires and analysis of the findings. Results. We examine a range of digital services and technologies, including the Automated Control System – Value Added Tax, a new type of cash registers – Automated Information System Marking, Federal Government Information System – Unified State Register Civil Registry Office, and personal accounts of taxpayers. Moreover, the articles presents the results of a survey among owners and top managers of companies, identifying their opinion on the coming taxation reforms. Conclusions and Relevance. Digitalization helped the Federal Tax Service to significantly increase the efficiency of tax audits, while reducing the frequency of tax audits and the number of fly-by-night companies and the likelihood of using informal tax administration schemes. However, authorities should find a balance between the enhancement of the taxation system and their relationship with businesses.

scholarly journals Do Synergies Pop up Magically in Digital Transformation-Based Retail M&A? Valuing Synergies with Real Options Application

2020 ◽  
Vol 6 (1) ◽  
pp. 18
Author(s):  
Andrejs Čirjevskis
Keyword(s):  
Real Options ◽  
Quantitative Research ◽  
Success Factors ◽  
Value Added ◽  
Market Value ◽  
Digital Transformation ◽  
Quantitative Research Methods ◽  
Qualitative And Quantitative ◽  
Market Value Added

This paper aims to explore and to illustrate success factors of reciprocal synergies of digital transformation-based merger and acquisition (M&A) deals in the grocery retail industry. The author carried out a case study on the merger of Ahold Delhaize in 2016. The paper’s contribution is a conceptual model of research that helps in pre-acquisition analysis on competence-based synergies in M&A to value strategic synergies as market value added a using real options application. By combining qualitative and quantitative research methods, the author provides empirical evidence to indicate the validity and value of the proposed research framework for both scholars and practitioners alike.

scholarly journals Research on tax administration reforms in the Russian practice

2020 ◽  
Vol 25 (2) ◽  
pp. 157-169
Author(s):  
M.A. Evnevich ◽  
D.V. Ivanova
Keyword(s):  
Information System ◽  
Quantitative Research ◽  
Value Added ◽  
Tax Administration ◽  
Automated Control ◽  
State Register ◽  
Digital Services ◽  
Top Managers ◽  
Tax Returns ◽  
Personal Accounts

Subject. The article deals with the scope of application of digital technologies to tax monitoring and administration. Digitalization plays an important part in activities performed by the Federal Tax Service and helps reduce the administrative workload on both taxpayers and tax authority. The use of digital communication channels saves our time, because it allows to submit tax returns and send letters online. Furthermore, it enhances the efficiency of in-office audits and helps identify eventual tax violations. Objectives. We review a set of digital services and technologies used by the Federal Tax Service, their effectiveness, and present our findings on taxpayers' attitude to ongoing digital reforms. Methods. The validity and argumentation are based on official statistics of the Federal Tax Service concerning the dynamics of tax revenues and inspections, quantitative research through questionnaires and analysis of the findings. Results. We examine a range of digital services and technologies, including the Automated Control System – Value Added Tax, a new type of cash registers – Automated Information System Marking, Federal Government Information System – Unified State Register of Civil Registry Office, and personal accounts of taxpayers. Moreover, the article presents results of a survey among owners and top managers of companies, identifying their opinion on the coming taxation reforms. Conclusions and Relevance. Digitalization helped the Federal Tax Service significantly increase the efficiency of tax audits, while reducing the frequency of tax audits and the number of fly-by-night companies and the likelihood of using informal tax administration schemes. However, authorities should find a balance between the enhancement of the taxation system and their relationship with businesses.

scholarly journals Pacific Students and Their Perceptions of an Academic Library:  a Case Study of Whitireia Community Polytechnic

2021 ◽  
Author(s):  
◽  
Audrey Therese Hinder
Keyword(s):  
Academic Success ◽  
Information Seeking ◽  
Information Needs ◽  
Tertiary Education ◽  
Academic Staff ◽  
Academic Library ◽  
Cultural Barriers ◽  
Learning Needs ◽  
Study Approach

<p>While more Pacific students are participating in tertiary education, there is little research on the information behaviour of this group in the academic library. As the primary function of the academic library is to support the learning needs of the student community, it is of interest to investigate how Pacific students use libraries and information resources available to them during their course of study.  Using a qualitative case study approach, the aim of this study is to begin to understand Pacific students’ experiences of the library at Whitireia Community Polytechnic. This study investigates how they use the library, their perceptions of the library and how it may contribute to their academic success.  Key findings of this study show that students generally had a positive experience of the library, using it not just as an information centre but also as a cultural centre. The library was a place for them to find information, a place for them to study and a place for them to meet other Pacific students and classmates whom they worked and studied with in the library. Though this group of participants did not feel that there were any significant cultural barriers to their use of the library, the findings reveal some cultural factors that may affect Pacific students’ use of the library.  Though this is a small case study, it provides an understanding of the experience of this group of Pacific students in an academic library. Understanding the information needs and information – seeking behaviour of this group will enable library and academic staff to develop or improve appropriate services so that student learning outcomes may also be improved.</p>

scholarly journals Management of Tax Payments Under the Definitive Value Added Tax Regime

2018 ◽  
Vol 32 (1) ◽  
pp. 65-73
Author(s):  
Māris Jurušs ◽  
Ģirts Feldbergs
Keyword(s):  
Quantitative Research ◽  
Action Plan ◽  
Value Added ◽  
The European Union ◽  
Value Added Tax ◽  
Quantitative Research Methods ◽  
Clearing System ◽  
Tax Fraud ◽  
Tax Payments ◽  
Research Show

Abstract There is a large value added tax fraud in the European Union. The current value added tax system is universal as tax is applied to all parties involved in the chain transactions, thus creating a risk of tax losses if one of the parties involved in the chain transaction does not pay tax in good faith. There is the action plan to introduce the definitive value added tax to prevent tax fraud in intra-community transactions. However, in order to ensure normal value added tax administration in all member states, a number of measures are needed to be done. It is necessary to develop a mutual settlement mechanism in cases of intra-community transactions. The aim of this research is to develop a possible solution for the management of tax payments under the definitive value added tax regime. The results of the research show that to manage tax payments, several payment management systems can be used. However, as a solution, a special clearing system could be introduced. Quantitative research methods such as statistical methods were used in order to analyze the situation of tax fraud in EU and its main causes, as well as mathematical modeling methods to analyze the definitive VAT system and to calculate the balance between countries in an example for clearing mechanism.

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