scholarly journals Effect of Participation in Performance Pay Systems and Employees’ Satisfaction with Job Conditions

2017 ◽  
Vol 3 (2) ◽  
pp. 154
Author(s):  
Arman Ismail ◽  
Aimi Anuar
Keyword(s):  
Disaster Management ◽  
Performance Pay ◽  
Model Analysis ◽  
Path Model ◽  
Survey Method ◽  
Pay Systems ◽  
Employees Satisfaction ◽  
Job Conditions ◽  
The Relationship

<p>The aim of this research is to evaluate the association between participation in performance pay systems and employees’ satisfaction with job conditions. A survey method was utilized to collect data from subordinates who serve at disaster management agencies in West Malaysia. The findings of SmartPLS path model analysis display four important outcomes: first, the relationship between participation in pay plans and satisfaction with intrinsic job conditions was not significant. Second, relationship between participation in pay operations and satisfaction with intrinsic job conditions was not significant. Third, the relationship between participation in pay plans and satisfaction with extrinsic job conditions was significance. Finally, the relationship between participation in pay operations and satisfaction with extrinsic job conditions was significance. This finding demonstrates that participation in pay plans and participation in pay operations do not act as important predictors of employees’ satisfaction with intrinsic job conditions. Conversely, participation in pay plans and participation in pay operations do act as important predictors of employees’ satisfaction with extrinsic job conditions. Further, this research delivers discussion, implications and conclusion.</p>

scholarly journals Administrators’ Roles in Training Programs and Their Relationship with Trainees’ Motivation

2018 ◽  
Vol 9 (1) ◽  
pp. 71
Author(s):  
Azman Ismail ◽  
Anis Anisah Abdullah ◽  
Umi Hamidaton Mohd Soffian Lee ◽  
Nur Izzaty Mohamad ◽  
Nurul Inani Ibrahim
Keyword(s):  
Training Programs ◽  
Model Analysis ◽  
Government Agency ◽  
Path Model ◽  
Survey Method ◽  
East Malaysia ◽  
Motivation Level ◽  
The Relationship

This research was conducted to assess the relationship between the role of administrators in training programs and the motivation level of the trainees. The data were collected through a survey method conducted on employees at a government agency in East Malaysia. The outcomes of SmartPLS path model analysis show three important findings. First, administrators’ roles in training programs are significantly related to trainees’ motivation. Second, provision of support is significantly linked to the motivation of the trainees. Third, communication is significantly related to the motivation level of the trainees. Thus, the findings indicate that administrators’ roles, support, and communication act as significant determinants of trainees’ motivation in an organizational sample.

scholarly journals Perceived career development support in workplace career programme

2014 ◽  
Vol 59 (201) ◽  
pp. 157-175 ◽  
Author(s):  
Azman Ismail ◽  
Nurrul Adnan ◽  
Rizal Bakar
Keyword(s):  
Job Satisfaction ◽  
Career Development ◽  
Career Planning ◽  
Model Analysis ◽  
Higher Learning ◽  
Path Model ◽  
Survey Method ◽  
Career Management ◽  
Development Support ◽  
The Relationship

This study aims to quantify the relationship between the workplace career programme, perceived career development support, and job satisfaction. The survey method was employed to gather self-reported questionnaires from employees who work at a defence-based higher learning institution in Malaysia. The outcomes of SmartPLS path model analysis showed two important findings: first, the relationship between career planning and career management was positively and significantly correlated with job satisfaction. Second, the relationship between perceived career development support was positively and significantly correlated with job satisfaction. This finding confirms that perceived career development support does act as an important mediating variable in the relationship between workplace career programme and job satisfaction in the organizational sample. This study includes a discussion, implications, and a conclusion.

scholarly journals Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction

ETIKONOMI ◽  
2017 ◽  
Vol 16 (2) ◽  
pp. 125-144
Author(s):  
Azman Ismail ◽  
Ilyani Ranian Rose ◽  
Rabaah Tudin ◽  
Norazryana Mat Dawi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Behavioral Intentions ◽  
Model Analysis ◽  
Mediating Effect ◽  
Path Model ◽  
Survey Method ◽  
Army Medical ◽  
The Relationship

This study was undertaken to measure the relationship between service quality, customer satisfaction and behavioral intentions. A survey method was employed to collect data from customers who received treatments at army medical organizations in Malaysia. The outcomes of Smart-PLS path model analysis confirmed that relationship between service qualities features (tangible, reliability, responsiveness, assurance and empathy) with customer satisfaction were positively and significantly correlated with behavioral intentions. This result demonstrates that effect of tangible, reliability, responsiveness, assurance and empathy on behavioral intentions was mediated by customer satisfaction.DOI: 10.15408/etk.v16i2.5537

scholarly journals Effects of Administrator’s Role in Training Programmes and Trainees’ Motivation on Training MaIntenance

2015 ◽  
Vol 9 (2) ◽  
pp. 54-65
Author(s):  
Azman Ismail ◽  
Nurul Afiqah Foboy ◽  
Nur Atiqah Abdullah ◽  
Norazila Mat ◽  
Zafir Khan Mohamed Makhbul
Keyword(s):  
Model Analysis ◽  
Path Model ◽  
Delivery Mode ◽  
Military Health ◽  
Health Centres ◽  
Training Programmes ◽  
The Relationship ◽  
And Training

Abstract The purpose of this study is to examine the relationship between the administrator’s role (i.e., communication and delivery mode) in training programmes, trainees’ motivation, and training maintenance. Data were collected from 123 employees of various military health centres in Malaysia. The results of SmartPLS path model analysis revealed two important findings: firstly, communication and trainees’ motivation are positively and significantly related to training maintenance. Secondly, delivery mode and trainees’ motivation are positively and significantly related to training maintenance. As a whole, these findings posit that trainees’ motivation does act as an effective mediating variable in the relationship between the administrator’s role in training programmes and training maintenance in the studied organizations. Further discussions, implications and conclusion are presented in the succeeding sections.

scholarly journals Human-Oriented Leadership and Organizational Commitment in US Subsidiary Company Based in Sarawak

2016 ◽  
Vol 7 (3) ◽  
pp. 233
Author(s):  
Azman Ismail ◽  
Yusniati Ishak ◽  
Munirah Hanim Yusuf
Keyword(s):  
Organizational Commitment ◽  
Least Squares ◽  
Partial Least Squares ◽  
Model Analysis ◽  
Survey Method ◽  
Participative Leadership ◽  
Supportive Leadership ◽  
The Relationship

This article was conducted to examine the relationship between human-oriented leadership (HOL) and organizational commitment. A survey method was employed to obtain data from the employees of one US subsidiary companybased in Sarawak. Results of the Partial Least Squares (SmartPLS) model analysis confirmed that participative leadership, supportive leadership, and empowerment act as important antecedents of organizational commitment.These findings reveal that the capability of managers practicing HOL styles (supportive, participative, and empowerment) has enhanced employees’ commitment to the organization.

scholarly journals ADMINISTRATORS’ ROLES IN TRAINING PROGRAMS AND TRAINING TRANSFER

2015 ◽  
Vol 6 (1) ◽  
Author(s):  
Azman Ismail ◽  
Ng Kueh Hua ◽  
Yusof Ismail ◽  
Ainon Jauhariah Abu Samah ◽  
Rixal Abu Bakar ◽  
...  
Keyword(s):  
Transfer Of Training ◽  
Training Programs ◽  
Training Transfer ◽  
Vital Role ◽  
Path Model ◽  
Survey Method ◽  
The Relationship ◽  
And Training ◽  
Survey Questionnaires

<p>An administrator plays a vital role in the growth and development of his/her subordinates. Despite this notion, the role of an administrator in the context of training programs and transfer of training is not well studied. Therefore, this study is set to examine the relationship between administrator’s role in training programs and training transfer. A survey method was utilized to gather 706 survey questionnaires from employees of local authorities of three cities in the state of Sarawak, Malaysia. The results of SmartPLS path model analysis confirmed that the ability of administrators to properly implement support, communication and assignment in planning and implementing training programs has been an important predictor of training transfer in the studied organization. Further, this study provides discussion, implications and conclusion.</p>

Policy expectation moderates the relationship between merit pay policy effectiveness and public service motivation

2017 ◽  
Vol 45 (8) ◽  
pp. 1305-1318 ◽  
Author(s):  
Fanrong Meng ◽  
Jiannan Wu
Keyword(s):  
Public Service ◽  
Merit Pay ◽  
Performance Pay ◽  
Public Service Motivation ◽  
Future Research ◽  
Policy Effectiveness ◽  
Pay Systems ◽  
Managerial Implications ◽  
Future Research Directions ◽  
The Relationship

We explored how policy expectation influences the relationship between public service motivation (PSM) and perceived merit pay policy effectiveness among public sector employees. Using survey data from 581 Chinese compulsory school teachers, we tested the influence of merit pay policy on PSM using multiple regression analysis. The results demonstrated that the relationship between the perceived effectiveness of merit pay policy and PSM is U-shaped. That is, teachers' PSM declined in the case of a weak perception of policy effectiveness but improved when teachers perceived that policy effectiveness was high. In addition, policy expectations moderated this link, suggesting that taking this variable into account can help to improve teachers' acceptance of the reward policy. The theoretical and managerial implications relating to strategies for implementing performance pay systems, study limitations, and possible future research directions are discussed.

scholarly journals EXPLORING SERVICE QUALITY IMPACTS ON CUSTOMER SATISFACTION IN MILITARY MEDICAL CENTRES: MODERATING ROLE OF PERCEIVED VALUE

2016 ◽  
Vol 7 (2) ◽  
Author(s):  
Azman Ismail ◽  
Mohd Helmi Ali ◽  
Nur Ilyani Ranlan Rose ◽  
Anis Anisah Abdulla ◽  
Herwina Rosnan
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Perceived Value ◽  
Path Model ◽  
Survey Method ◽  
Moderating Effects ◽  
Medical Centers ◽  
Organization Analysis ◽  
The Relationship

<p>Much has been written about service quality impacts on customer satisfaction. However, little research on this perspective has been carried out in military settings. The aim of this study is to examine the relationship between service quality and customer satisfaction, and moderating effects of perceived value in military medical centre. A survey method was employed and data was collected from customers at medical centers under the administration of Malaysian army organization. Analysis was performed using SmartPLS path model analysis. The results show two important findings: first, the interaction between four service quality components (i.e., tangible, reliability, responsiveness and assurance) and customers’ perceived value were significantly correlated with customer satisfaction. Second, the interaction between one service quality component (i.e., tangible) were not significantly correlated with customer satisfaction. In overall, this result confirms that effect of tangible, reliability, responsiveness and assurance on customer satisfaction has been moderated by customers’ perceived value. Conversely, effect empathy on customer satisfaction has not been moderated by customers’ perceived value. Further, this study offers discussion, implications and conclusion.</p>

scholarly journals Reward Administration System Enhancing Organizational Commitment: An Islamic Viewpoint

2015 ◽  
Vol 49 ◽  
pp. 155-167 ◽  
Author(s):  
Azman Ismail ◽  
Aimi Anuar ◽  
Mohamad Sabri Haron ◽  
Razaleigh Muhamat Kawangit
Keyword(s):  
Organizational Commitment ◽  
Higher Learning ◽  
Path Model ◽  
Self Report ◽  
Important Predictor ◽  
Survey Method ◽  
Private Institutions ◽  
Administration System ◽  
Institutions Of Higher Learning ◽  
The Relationship

This aim of this study is to examine the relationship between reward administration system and organizational commitment. A survey method was employed to gather self-report questionnaires from employees in Malaysian private institutions of higher learning. The outcomes of SmartPLS path model analysis showed two important findings: first, communication was positively and significantly correlated with organizational commitment. Second, participation was positively and significantly correlated with organizational commitment. This result demonstrates that the reward administration system does act as an important predictor of organizational commitment in the studied organizations. Further, this study provides discussion, implications and conclusion.

scholarly journals Effect of Management of Performance Reward Systems on Subordinates’ Satisfaction with Job in Malaysian Fire and Rescue Department

2017 ◽  
Vol 8 (2) ◽  
pp. 115
Author(s):  
Azman Ismail ◽  
Yusniati Ishak ◽  
Anis Anisah Abdullah
Keyword(s):  
Job Satisfaction ◽  
Performance Assessment ◽  
Model Analysis ◽  
Information Delivery ◽  
Path Model ◽  
Survey Method ◽  
Reward Systems ◽  
Handling Performance ◽  
And Performance ◽  
Intrinsic Job Satisfaction

This research was to measure the correlation between management of performance reward systems on subordinates’ satisfaction towards the job. A survey method was utilized to collect data from subordinates who worked at the headquarters of fire and rescue departments in Malaysia. The outcomes of SmartPLS path model analysis display two important findings. First, the implementation of information delivery and performance assessment in handling performance reward systems have enhanced subordinates’ intrinsic job satisfaction, but the implementation ofinvolvement hypothesized performance reward systems has not enhanced subordinates’ intrinsic job satisfaction. Second, implementation of information delivery, involvement and performance assessment in handling performance reward systems have also enhanced subordinates’ extrinsic job satisfaction.

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