Administrators’ Roles in Training Programs and Their Relationship with Trainees’ Motivation

This research was conducted to assess the relationship between the role of administrators in training programs and the motivation level of the trainees. The data were collected through a survey method conducted on employees at a government agency in East Malaysia. The outcomes of SmartPLS path model analysis show three important findings. First, administrators’ roles in training programs are significantly related to trainees’ motivation. Second, provision of support is significantly linked to the motivation of the trainees. Third, communication is significantly related to the motivation level of the trainees. Thus, the findings indicate that administrators’ roles, support, and communication act as significant determinants of trainees’ motivation in an organizational sample.

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ADMINISTRATORS’ ROLES IN TRAINING PROGRAMS AND TRAINING TRANSFER

Jurnal Dinamika Manajemen ◽

10.15294/jdm.v6i1.4294 ◽

2015 ◽

Vol 6 (1) ◽

Author(s):

Azman Ismail ◽

Ng Kueh Hua ◽

Yusof Ismail ◽

Ainon Jauhariah Abu Samah ◽

Rixal Abu Bakar ◽

...

Keyword(s):

Transfer Of Training ◽

Training Programs ◽

Training Transfer ◽

Vital Role ◽

Path Model ◽

Survey Method ◽

The Relationship ◽

And Training ◽

Survey Questionnaires

An administrator plays a vital role in the growth and development of his/her subordinates. Despite this notion, the role of an administrator in the context of training programs and transfer of training is not well studied. Therefore, this study is set to examine the relationship between administrator’s role in training programs and training transfer. A survey method was utilized to gather 706 survey questionnaires from employees of local authorities of three cities in the state of Sarawak, Malaysia. The results of SmartPLS path model analysis confirmed that the ability of administrators to properly implement support, communication and assignment in planning and implementing training programs has been an important predictor of training transfer in the studied organization. Further, this study provides discussion, implications and conclusion.

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EXPLORING SERVICE QUALITY IMPACTS ON CUSTOMER SATISFACTION IN MILITARY MEDICAL CENTRES: MODERATING ROLE OF PERCEIVED VALUE

Jurnal Dinamika Manajemen ◽

10.15294/jdm.v7i2.8200 ◽

2016 ◽

Vol 7 (2) ◽

Author(s):

Azman Ismail ◽

Mohd Helmi Ali ◽

Nur Ilyani Ranlan Rose ◽

Anis Anisah Abdulla ◽

Herwina Rosnan

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Perceived Value ◽

Path Model ◽

Survey Method ◽

Moderating Effects ◽

Medical Centers ◽

Organization Analysis ◽

The Relationship

Much has been written about service quality impacts on customer satisfaction. However, little research on this perspective has been carried out in military settings. The aim of this study is to examine the relationship between service quality and customer satisfaction, and moderating effects of perceived value in military medical centre. A survey method was employed and data was collected from customers at medical centers under the administration of Malaysian army organization. Analysis was performed using SmartPLS path model analysis. The results show two important findings: first, the interaction between four service quality components (i.e., tangible, reliability, responsiveness and assurance) and customers’ perceived value were significantly correlated with customer satisfaction. Second, the interaction between one service quality component (i.e., tangible) were not significantly correlated with customer satisfaction. In overall, this result confirms that effect of tangible, reliability, responsiveness and assurance on customer satisfaction has been moderated by customers’ perceived value. Conversely, effect empathy on customer satisfaction has not been moderated by customers’ perceived value. Further, this study offers discussion, implications and conclusion.

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Perceived career development support in workplace career programme

Economic Annals ◽

10.2298/eka1401157i ◽

2014 ◽

Vol 59 (201) ◽

pp. 157-175 ◽

Cited By ~ 1

Author(s):

Azman Ismail ◽

Nurrul Adnan ◽

Rizal Bakar

Keyword(s):

Job Satisfaction ◽

Career Development ◽

Career Planning ◽

Model Analysis ◽

Higher Learning ◽

Path Model ◽

Survey Method ◽

Career Management ◽

Development Support ◽

The Relationship

This study aims to quantify the relationship between the workplace career programme, perceived career development support, and job satisfaction. The survey method was employed to gather self-reported questionnaires from employees who work at a defence-based higher learning institution in Malaysia. The outcomes of SmartPLS path model analysis showed two important findings: first, the relationship between career planning and career management was positively and significantly correlated with job satisfaction. Second, the relationship between perceived career development support was positively and significantly correlated with job satisfaction. This finding confirms that perceived career development support does act as an important mediating variable in the relationship between workplace career programme and job satisfaction in the organizational sample. This study includes a discussion, implications, and a conclusion.

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Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction

ETIKONOMI ◽

10.15408/etk.v16i2.5537 ◽

2017 ◽

Vol 16 (2) ◽

pp. 125-144

Author(s):

Azman Ismail ◽

Ilyani Ranian Rose ◽

Rabaah Tudin ◽

Norazryana Mat Dawi

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Behavioral Intentions ◽

Model Analysis ◽

Mediating Effect ◽

Path Model ◽

Survey Method ◽

Army Medical ◽

The Relationship

This study was undertaken to measure the relationship between service quality, customer satisfaction and behavioral intentions. A survey method was employed to collect data from customers who received treatments at army medical organizations in Malaysia. The outcomes of Smart-PLS path model analysis confirmed that relationship between service qualities features (tangible, reliability, responsiveness, assurance and empathy) with customer satisfaction were positively and significantly correlated with behavioral intentions. This result demonstrates that effect of tangible, reliability, responsiveness, assurance and empathy on behavioral intentions was mediated by customer satisfaction.DOI: 10.15408/etk.v16i2.5537

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Effect of Participation in Performance Pay Systems and Employees’ Satisfaction with Job Conditions

JURNAL TERAPAN MANAJEMEN DAN BISNIS ◽

10.26737/jtmb.v3i2.217 ◽

2017 ◽

Vol 3 (2) ◽

pp. 154

Author(s):

Arman Ismail ◽

Aimi Anuar

Keyword(s):

Disaster Management ◽

Performance Pay ◽

Model Analysis ◽

Path Model ◽

Survey Method ◽

Pay Systems ◽

Employees Satisfaction ◽

Job Conditions ◽

The Relationship

The aim of this research is to evaluate the association between participation in performance pay systems and employees’ satisfaction with job conditions. A survey method was utilized to collect data from subordinates who serve at disaster management agencies in West Malaysia. The findings of SmartPLS path model analysis display four important outcomes: first, the relationship between participation in pay plans and satisfaction with intrinsic job conditions was not significant. Second, relationship between participation in pay operations and satisfaction with intrinsic job conditions was not significant. Third, the relationship between participation in pay plans and satisfaction with extrinsic job conditions was significance. Finally, the relationship between participation in pay operations and satisfaction with extrinsic job conditions was significance. This finding demonstrates that participation in pay plans and participation in pay operations do not act as important predictors of employees’ satisfaction with intrinsic job conditions. Conversely, participation in pay plans and participation in pay operations do act as important predictors of employees’ satisfaction with extrinsic job conditions. Further, this research delivers discussion, implications and conclusion.

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Training as Mediating in the Relationship Between Organization Reward and Employee Motivation

Journal of Business & Tourism ◽

10.34260/jbt.v5i2.136 ◽

2021 ◽

Vol 5 (2) ◽

pp. 25-35

Author(s):

Muhammad Asif Khan ◽

Asima Siddique ◽

Zahid Sarwar

Keyword(s):

Training Programs ◽

Positive Association ◽

Employee Motivation ◽

Mediating Effect ◽

Survey Method ◽

Mediating Role ◽

Organizational Rewards ◽

The Relationship ◽

And Training

Training and organization rewards plays important role in the development and motivation of the employees. And organization gives more attention to reward and training programs to motivate their employees. The purpose of this paper is to examine the relationship in between rewards and employees motivation. In addition the paper also aims to measure the mediating role of training.Employee’sidea and perception about organizational rewards and its impact on employee’s motivation have been evaluated empirically with the sample of 173 employees in district account offices. The data have been collected from the employees using survey method. SPSS have beenused to analyze the data the results show the mediating effect of training on the relationship between organization rewards and employee’s motivation. The results show that both training and organizational rewards have positive association with employee’s motivation.The study will help the administration of district account offices to develop policy that will cope with the challenges and difficulties in training and rewards management. And it will help in employee’s motivation.

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The role of giving and receiving emotional support in depressive symptomatology among older couples: An application of the actor-partner interdependence model

Journal of Social and Personal Relationships ◽

10.1177/0265407510387888 ◽

2010 ◽

Vol 28 (1) ◽

pp. 83-99 ◽

Cited By ~ 11

Author(s):

Linda K. Ko ◽

Megan A. Lewis

Keyword(s):

Emotional Support ◽

Depressive Symptomatology ◽

Population Based ◽

Path Model ◽

The Other ◽

Older Couples ◽

Actor Partner Interdependence Model ◽

The Relationship

The present study investigated whether perception of receiving emotional support mediates the relationship between one partner’s giving of emotional support and the other partner’s depressive symptomatology using a population-based sample of 423 couples from the Changing Lives of Older Couples study. A path model was used guided by the Actor—Partner Interdependence Model. Results indicated that spouses’ giving emotional support was related to the degree to which their spouse reported receiving emotional support. Perception of receiving emotional support, in turn, was related to lower depressive symptomatology of the support recipient. Both husbands and wives can benefit from emotional support through their perception of receiving emotional support, and spouses’ perceptions, as well as their actions, should be considered in support transactions.

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HUBUNGAN KEPEMIMPINAN KETUA KELOMPOK DENGAN KEEFEKTIFAN KELOMPOK TANI PADI SAWAH DI KECAMATAN SUKOHARJO KABUPATEN PRINGSEWU

Jurnal Pengkajian dan Pengembangan Teknologi Pertanian ◽

10.21082/jpptp.v22n2.2019.p131-142 ◽

2020 ◽

Vol 22 (2) ◽

pp. 131

Author(s):

Kordiana K Rangga ◽

Indah Listiana

Keyword(s):

Descriptive Analysis ◽

Group Leader ◽

Survey Method ◽

Group Leaders ◽

Test Rank ◽

Medium Level ◽

Farmer Groups ◽

High Level ◽

The Relationship

ABSTRACT<pre> Farmer groups are a forum for farmers to make it easier for farmers to carry out their farming, if the farmer group runs effectively in accordance with the goals of the group. Effective farmer groups cannot be separated from the role of group leaders. The head of the farmer group has an important role in supporting the group to achieve its group goals. Based on the background described, then the purpose of this research are to know: the effectiveness of paddy farmer group; the leadership level of farmer group; and the relationship between leadership of farmer group leader with the effectiveness of farmer group in Sukoharjo Sub District of Pringsewu Regency. This research was conducted in Sukoharjo Sub District Pringsewu Regency, with 73 respondents of paddy farmer. Data was collected by using survey method with descriptive analysis and using statistical non parametric test rank spearman correlation to test hypothesis. The results showed that paddy farmer group in Sukoharjo Sub District had a high level of effectiveness, had a medium level of leadership of farmer group leader; and leadership of farmer group had significant relationship with farmer group effectiveness. </pre> Keyword: effectiveness, farmer group, leadership. ABSTRACTKelompok tani merupakan wadah bagi petani agar memudahkan petani dalam menajalankan usahataninya, jika kelompok tani berjalan secara efektif sesuai dengan tujuan kelompoknya. Kelompok tani yang efektif tidak terlepas dari peran ketua kelompok. Ketua kelompok tani memiliki peran yang penting dalam mendukung kelompok mencapai tujuan kelompoknya. Berdasarkan latar belakang yang telah diuraikan, maka tujuan dari penelitian ini yaitu untuk mengetahui: keefektifan kelompok tani padi sawah; tingkat kepemimpinan ketua kelompok tani; dan hubungan antara tingkat kepemimpinan ketua kelompok tani dengan keefektifan kelompok tani padi sawah di Kecamatan Sukoharjo Kabupaten Pringsewu. Penelitian ini dilakukan di Kecamatan Sukoharjo Kabupaten Pringsewu, dengan 73 petani responden. Metode pengumpulan data menggunakan metode survey, dengan anilisis deskriptif dan menggunakan uji statistik korelasi rank spearman non parametrik untuk menguji hipotesis. Hasil penelitian menunjukkan kelompok tani padi sawah memiliki tingkat keefektifan yang tinggi, memiliki tingkat kepemimpinan ketua kelompok yang sedang, dan kepemimpinan ketua kelompok tani memiliki hubungan yang nyata dengan keefektifan kelompok tani.

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Subjective norms as a mediation of the opportunity to donate factors and agreeableness personality that can affect the intention to donate

Management Science Letters ◽

10.5267/j.msl.2021.11.001 ◽

2022 ◽

Vol 12 (2) ◽

pp. 75-80 ◽

Cited By ~ 1

Author(s):

Agus Susanto ◽

Muhammad Al Musadieq ◽

Kadarisman Hidayat ◽

Mohammad Iqbal

Keyword(s):

Data Analysis ◽

Likert Scale ◽

Subjective Norms ◽

Quantitative Approach ◽

Survey Method ◽

The Relationship ◽

Scale Data

The purpose of this study was to determine the role of subjective norms as a mediation between the relationship opportunity to donate and agreeableness personality on intention to donate. This research includes a quantitative approach with a survey method distributed to 400 participants of BPJAMSOSTEK East Java Province using a Likert scale. Data analysis using SEM using WarpPLS 6.0 software. The results of this study state that subjective norms can be a link between the opportunity to donate and in accordance with the intention to donate. This can increase the intention to donate for BPJAMSOSTEK participants. The increased intention to donate owned by participants will increase participants who donate.

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Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure

Internet Research ◽

10.1108/intr-08-2020-0460 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Xusen Cheng ◽

Ying Bao ◽

Alex Zarifis ◽

Wankun Gong ◽

Jian Mou

Keyword(s):

Task Complexity ◽

Deep Understanding ◽

Ordinary Least Squares ◽

Survey Method ◽

Least Squares Regression ◽

Moderating Effects ◽

Content Type ◽

Identity Disclosure ◽

The Relationship

PurposeArtificial intelligence (AI)-based chatbots have brought unprecedented business potential. This study aims to explore consumers' trust and response to a text-based chatbot in e-commerce, involving the moderating effects of task complexity and chatbot identity disclosure.Design/methodology/approachA survey method with 299 useable responses was conducted in this research. This study adopted the ordinary least squares regression to test the hypotheses.FindingsFirst, the consumers' perception of both the empathy and friendliness of the chatbot positively impacts their trust in it. Second, task complexity negatively moderates the relationship between friendliness and consumers' trust. Third, disclosure of the text-based chatbot negatively moderates the relationship between empathy and consumers' trust, while it positively moderates the relationship between friendliness and consumers' trust. Fourth, consumers' trust in the chatbot increases their reliance on the chatbot and decreases their resistance to the chatbot in future interactions.Research limitations/implicationsAdopting the stimulus–organism–response (SOR) framework, this study provides important insights on consumers' perception and response to the text-based chatbot. The findings of this research also make suggestions that can increase consumers' positive responses to text-based chatbots.Originality/valueExtant studies have investigated the effects of automated bots' attributes on consumers' perceptions. However, the boundary conditions of these effects are largely ignored. This research is one of the first attempts to provide a deep understanding of consumers' responses to a chatbot.

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