Consumer acceptance of retail service robots

2020 ◽  
Vol 28 (4) ◽  
pp. 409-419 ◽  
Author(s):  
So Won Jeong ◽  
Sejin Ha
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mengying Zhang ◽  
Dogan Gursoy ◽  
Zhangyao Zhu ◽  
Si Shi

Purpose This study aims to investigate the impact of both physical and personality-related anthropomorphic features of an artificial intelligence service robot on the cognitive and affective appraisals and acceptance of consumers during service delivery. Design/methodology/approach The proposed hypotheses that investigate the effects of service robots’ physical appearance on the emphasis consumers place on each evaluation criteria they use in determining their willingness to accept the use of service robots in service delivery and the moderating role of sense of humor are tested by conducting two studies using scenario-based experiments. Findings The results show that humanlike appearance leads to higher performance expectancy, mascot-like appearance generates higher positive emotions and machine-like appearance results in higher effort expectancy. The effects of humanlike and mascot-like appearances on consumer acceptance are moderated by the sense of humor of service robots. However, the sense of humor effect is attenuated with a machine-like appearance owing to the lack of anthropomorphism. Practical implications This study provides crucial insights for hospitality managers who plan to use service robots in service delivery. The findings highlight the key roles of appearance type and sense of humor of service robots in influencing the appraisals and acceptance of consumers regarding the use of service robots in service delivery. Originality/value This study focuses on comparing the effects of traditional and mascot-like appearances of service robots on consumer appraisals and identifies sense of humor as a cute anthropomorphized personality trait of service robots.


2013 ◽  
Vol 133 (1) ◽  
pp. 18-27 ◽  
Author(s):  
Hisato Fukuda ◽  
Satoshi Mori ◽  
Katsutoshi Sakata ◽  
Yoshinori Kobayashi ◽  
Yoshinori Kuno

2019 ◽  
Vol 33 (1) ◽  
pp. 79-97
Author(s):  
Yeon sung Jung ◽  
◽  
SuJin Ahn
Keyword(s):  

2020 ◽  
Vol 19 (10) ◽  
pp. 1965-1986
Author(s):  
T.A. Komkina ◽  
M.A. Nikonova ◽  
M.G. Dubinina

Subject. The article analyzes development trends in certain types of service robots, namely, hybrid UAVs, bionic prosthetic hands, robotic vacuum cleaners. Objectives. We focus on identifying the main trends in the development of certain types of service robots, building dynamic models of their technical indicators and models of dependence of their price and weight on absolute characteristics and technical parameters. Methods. The study employs methods of correlation and multiple regression analysis. The data of the IFR, the Remotely Piloted Aircraft System, and websites of robot manufacturers serve as the informational basis of the paper. Results. The modeling unveils positive correlation between the integrated indicator of the technical level of hybrid UAVs of convertiplane type and the wingspan. The analysis of modern bionic prosthetic hands shows that the developers focus on optimizing the structure of the prosthetic, however, as the functions of the hand improve, the weight of bionic hand increases. The main factors influencing the price of robot vacuum cleaners are their power, weight, and operating hours. Conclusions. The unit price of a complex indicator of the technical level of hybrid UAVs is lower than the corresponding indicator of fixed-wing UAVs, reflecting a greater efficiency of hybrid UAVs. The analysis of technical indicators of robotic prosthetics (using the case of bionic hands) shows that any improvement of functional characteristics leads to deterioration of weight. The analysis of technical and economic indicators of robotic vacuum cleaners reveals a positive correlation between the price and weight, operating hours and power.


ROBOT ◽  
2012 ◽  
Vol 34 (3) ◽  
pp. 337
Author(s):  
Zhiwei LIANG ◽  
Xin JIN ◽  
Songhao ZHU

HortScience ◽  
1994 ◽  
Vol 29 (5) ◽  
pp. 576d-576
Author(s):  
Ellen T. Paparozzi

Fertilizer particularly nitrogen is part of the concern about groundwater contamination. Many floricultural and ornamental plants do not need the high rates of nitrogen that are typically recommended. However, whenever one alters the quantity of a given nutrient the overall nutrient balance, as well as other physiological processes, changes. A brief overview of our research on poinsettias, roses, and chrysanthemums will be presented. Suggested ratios, critical S levels and nutrient problems associated with incorrect balances will be shared. Limitations due to statistical methods and the impact nutrient balance has on certain plant processes such as flowering and coloring and thus, consumer acceptance will be summarized. Future plans in this area may focus on the need for new statistical techniques, nutrient acquisition by roots and consumer perceptions of plant quality.


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