ATTITUDES AND PERCEPTIONS OF SHOPPERS’ GROCERY SUPERMARKET CHOICES: A COMPARATIVE ANALYSIS BETWEEN BIG C AND TESCO LOTUS

This study aims to measure the attitudes and perceptions of grocery shoppers towards Big C and Tesco Lotus among Thais and non-Thais. In achieving this, the importance and satisfaction of shoppers’ grocery store choice is examined. The product and service outlets of these two supermarket giants may look identical, but the satisfaction and importance attributed by shoppers may differ considerably. Results from the survey (questionnaire) of 180 respondents show that store image, quality of service, size and location, as well as price and promotion are positively related to satisfaction of shoppers’ choice of supermarkets. In addition, price and promotion, parking, and the environment positively affect the importance of shoppers’ choice of supermarkets. No valid relationship was found between either satisfaction or importance and demographic factors (gender, age, occupation, and ethnicity).

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PERAN CITRA TOKO DALAM MEMEDIASI PENGARUH KUALITAS PELAYANAN TERHADAP NIAT BELI ULANG KONSUMEN

E-Jurnal Manajemen Universitas Udayana ◽

10.24843/ejmunud.2019.v08.i02.p20 ◽

2018 ◽

Vol 8 (2) ◽

pp. 1144

Author(s):

I Made Ari Santikayasa ◽

I Wayan Santika

Keyword(s):

Quality Of Service ◽

Image Quality ◽

Service Quality ◽

Sampling Method ◽

Store Image ◽

Repurchase Intention ◽

Collection Method ◽

Analysis Technique

This study aims to explain the effect of service quality on store image, the influence of service quality on repurchase intention, the influence of store image on repurchase intention, and the role of store image mediate the influence of service quality on repurchase intention in Carrefour Bali Province. Repurchase intention is one of the company's goals because the repurchae intention is the action of the consumer to be faithful to the company. This research was conducted in the area of ??Bali Province using 100 respondents. Data collection method used is purposive sampling method with path analysis technique. The results showed that service quality had positive and significant effect to store image. Quality of service has a positive and significant impact on the repurchase intention. The store image has a positive and significant impact on the repurchase intention. Store image as a variable of mediation have an indirectly significant influence to repurchase intention through service quality variable.

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A comparative analysis of nonreference assessment methods

Connectivity ◽

10.31673/2412-9070.2020.065660 ◽

2020 ◽

Vol 148 (6) ◽

Author(s):

V. V. Grebenyuk ◽

◽

O. A. Dibrivnyy ◽

O. V. Nehodenko

Keyword(s):

Comparative Analysis ◽

Image Quality ◽

Image Quality Assessment ◽

Excellent Result ◽

Video Quality ◽

Mean Value ◽

Performance Comparison ◽

Quality Level ◽

Reference Methods

A comparative analysis of functions to assess image quality in the absence of a sample: no-reference (NR) measure or NR-type methods. The availability of NR-methods is very important for assessing the quality of streaming video such as television, game streaming, online conferences, web-chatting, etc. (because on the side of the recipient of the video there is no standard for quality comparison) and assessing the results of transformations aimed at improving video, and choosing the parameters of these transformations (brightness change, semitone and others). The human visual system (HVS) is able to visually assessing video quality, but If required to visually assess the quality of dozens or hundreds of videos or ranking them by quality level it will be needed a huge amount of time. Six types of experiments were performed to analyze the correlation of calculated quantitative estimates with visual assessments of the quality of the tested video files. Three of them are fundamentally new: comparing video after gamma correction and changing the contrast with different parameters, as well as blurring, which may be the result of defocusing the camcorder. A hybrid method (or reduced-reference (RR) measure) and a full-reference (FR) measure or FR-type method were also added for comparison. It has been experimentally shown that none of the studied non-reference methods of image quality assessment is universal, and the calculated assessment cannot be converted into a quality scale without taking into account the factors influencing the distortion of image quality. Moreover, all NR-type methods could not cope with the experiment of changing the contrast, believing that the best result is the most contrasting image but the original. Instead, the reference methods showed an excellent result (except one, which showed partial ineffectiveness). Also, it has been shown performance comparison between methods. It is shown that most of the studied methods calculate local estimates for each frame, and their arithmetic mean value is an estimate of the quality of the entire video file. If the video is dominated by large areas of uniform evaluation, methods of this type may give incorrect quality evaluations that do not coincide with the visual evaluations.

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PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH MELALUI CITRA PERUSAHAAN SEBAGAI VARIABEL MEDIASI

E-Jurnal Manajemen Universitas Udayana ◽

10.24843/ejmunud.2018.v07.i12.p11 ◽

2018 ◽

Vol 7 (12) ◽

pp. 6675

Author(s):

I Made Deddy Saputra ◽

I Nyoman Nurcaya

Keyword(s):

Quality Of Service ◽

Image Quality ◽

Data Collection ◽

Customer Satisfaction ◽

Service Quality ◽

Path Analysis ◽

Customer Loyalty ◽

Corporate Image ◽

Analysis Technique

Customer satisfaction is an important element in determining and maintaining and growing the company. To be able to develop loyalty among its customers, banks need to know what factors influence loyalty and assess their performance in these factors. This research was conducted at PT. BPR Bali Dananiaga Denpasar. The number of respondents of this study were 117 respondents. Data collection is done through observation, interview and questionnaire. This research uses instrument test by using path analysis technique. Based on the analysis result found that service quality variable have positive and significant effect to company image. Quality of service has a positive and significant impact on customer loyalty. So the better the service quality of PT. BPR Bali Dananiaga, it will increase customer loyalty in PT. BPR Bali Dananiaga in Denpasar City. Corporate image has a positive and significant impact on customer loyalty. Corporate image proved able to mediate positively and significantly influence between service quality to customer loyalty.

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Do attitudes and perceptions help to explain cycling infrastructure quality of service?

Transportation Research Part D Transport and Environment ◽

10.1016/j.trd.2020.102539 ◽

2020 ◽

Vol 87 ◽

pp. 102539

Author(s):

Jose Agustin Vallejo-Borda ◽

Daniel Rosas-Satizábal ◽

Alvaro Rodriguez-Valencia

Keyword(s):

Quality Of Service ◽

Attitudes And Perceptions

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A Survey on Load Balancing Algorithms for Cloud Environment

Journal of Computational and Theoretical Nanoscience ◽

10.1166/jctn.2019.7806 ◽

2019 ◽

Vol 16 (2) ◽

pp. 764-767

Author(s):

P. Chitra ◽

Karthika D. Renuka ◽

K. Senathipathi ◽

S. Deepika ◽

R. Geethamani

Keyword(s):

Cloud Computing ◽

Quality Of Service ◽

Comparative Analysis ◽

Load Balancing ◽

Resource Utilization ◽

The Internet ◽

Cloud Environment ◽

Web Based ◽

Qos Metrics

Cloud computing is the cutting edge technology in the information field to provide services to the users over the internet through web–based tools and applications. One of the major aspects of cloud computing is load balancing. Challenges like Quality of service (QoS) metrics and resource utilization can be improved by balancing the load in cloud environment. Specific scheduling criteria can be applied using load balancing for users prioritization. This paper surveys different load balancing algorithms. The approaches that are existing are discussed and analyzed to provide fair load balancing and also a comparative analysis was presented for the performance of the existing different load balancing schemes.

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Seaport service quality and customers’ expectation: an exploratory study of seaport terminals in South East Vietnam

Journal of Entrepreneurship Education ◽

10.51697/jee.20210202109 ◽

2021 ◽

pp. 37-46

Author(s):

Nam Tran Dinh ◽

Keyword(s):

Quality Of Service ◽

International Trade ◽

Comparative Analysis ◽

Service Quality ◽

Exploratory Study ◽

The South ◽

Customer Expectations

Seaport terminals are important intermediaries in international trade. One issue that is critical to the performance and survival of port terminals is the quality of the services provided. However, to improve the quality of the service of these terminals, it is important to know the expectations of the customers and the perceptions about the quality of the service. Regardless, very little is known about customer expectations and perceptions of the quality of service at Vietnam seaport terminals. Therefore, this document offers a comparative analysis of the quality of service of the South East Vietnam seaport terminals using the Gap Score Technique of the Service Quality (QoS) Model (SERVQUAL). It is found that, in general, all examined selected terminals have a low quality of service. With the average gap score per QoS dimension for all selected terminals, transparency has the best QoS (lowest gap score), while responsiveness has the lowest QoS (highest gap score). The implication is that import terminals strive to improve the quality of service. More attention should be paid to improving responsiveness by providing fast services, assisting customers, and letting them know exactly when services are being performed.

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