QUALITY OF LIFE AT WORK OF CALL CENTER OPERATORS IN AN E-COMMERCE COMPANY IN SOUTHEAST BRAZIL

This research aimed to analyze the perception of Call Center operators of an E-Commerce company in the municipality of Três Rios/RJ about what is Quality of Life at Work (QLW), as well as what are the beneficial and harmful aspects of this kind of work. This is an exploratory qualitative approach research, where the case study technique was used with the application of structured interviews using a sample of ten workers. After collecting the data, it was possible to verify that the main perceptions about Quality of Life at Work (QLW) are linked to recognition and satisfaction in the work environment. In practice, beneficial factors such as constant learning, good interpersonal relationships and work infrastructure prevail. However, there is the prevalence of harmful aspects such as the high workload on Saturdays and the lack of better tools for carrying out activities. In addition, it was also found that two employees acquired stress, insomnia, eating disorders and anxiety due to customer complaints and high charges for goals.

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Raynaud-szindrómás betegek életminőségének jellemzői

Orvosi Hetilap ◽

10.1556/650.2018.31034 ◽

2018 ◽

Vol 159 (16) ◽

pp. 636-641 ◽

Cited By ~ 1

Author(s):

Balázs Fábián ◽

Zoltán Csiki ◽

Antal Bugán

Keyword(s):

Quality Of Life ◽

Interpersonal Relationships ◽

Psychological Treatment ◽

Structured Interviews ◽

Raynaud's Disease ◽

Preventive Actions ◽

Digital Ischemia ◽

Raynaud’S Disease ◽

Basic Medical

Abstract: Introduction: Raynaud’s disease is characterized by episodic vasospastic attacks and digital ischemia usually followed by pain, numbness and cold. Despite the severity of the symptoms, the investigation of the quality of life in this disease received less attention yet. Aim: The aim of the study was to examine how the disease affects the patients’ quality of life. Method: Semi-structured interviews were made with 28 patients diagnosed with Raynaud’s disease. Results: Almost every domain of quality of life is negatively affected. The somatic symptoms cause significant suffering, they are accompanied by loss of functionality; frequent preventive actions are needed; furthermore they affect job performance, commuting and sleep quality. Emotional and cognitive burdens and negative changes in interpersonal relationships were found. Conclusion: The findings of this study show that the disease is present as significant hardship in every aspect of daily life. Because of the decrease in the quality of life and the psychological burdens caused by this chronic disease, not only the basic medical care, but psychological treatment is also indicated. Orv Hetil. 2018; 159(16): 636–641.

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PARTICIPANTS’ PERCEPTIONS OF A COMMUNITY-BASED DANCE PROGRAM

Innovation in Aging ◽

10.1093/geroni/igz038.515 ◽

2019 ◽

Vol 3 (Supplement_1) ◽

pp. S142-S143

Author(s):

Megan R Bewernitz ◽

Cari Freiberger

Keyword(s):

Quality Of Life ◽

Nervous System ◽

Progressive Disease ◽

Qualitative Approach ◽

Structured Interviews ◽

Community Based ◽

Program Content ◽

Emerging Themes ◽

Future Program

Abstract Parkinson’s disease (PD) is a progressive disease that targets many aspects of the nervous system, both motor and non-motor functions. Dance as an intervention provides a creative outlet that can be more motivating than other interventions by allowing people an opportunity for not only increased movement and activity, but also socialization. Creative expression through dance also has the potential to improve not only motor capabilities like balance, but also non-motor aspects like self-efficacy, cognition, and quality of life. For the community program described in this presentation, dance faculty led the dance and choreography components of the program while an occupational therapist (OT) served to maximize options for adaptations, safety, and accessibility. OT faculty also led efforts in gathering and analyzing data regarding community participation and program design utilizing a qualitative approach by conducting semi-structured interviews with five participants (four with PD, one with hydrocephalus, all over age 65) in the program. Content analysis of the data suggests some emerging themes which include: 1) forming common bonds and making friendships within the class due to PD diagnosis and similar enjoyment of the class, 2) increased appreciation and enjoyment of music, 3) appreciation of dance instruction, and 4) how transportation options, or lack thereof, impact participation in the class. These themes will assist in informing future program delivery with the hopes of reaching a larger contingent of the community who may also be interested in dance.

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QUALITY OF LIFE AT WORK IN A PUBLIC MOTHER-CHILD CENTER IN SOUTHEASTERN BRAZIL

International Journal of Research -GRANTHAALAYAH ◽

10.29121/granthaalayah.v8.i9.2020.1242 ◽

2020 ◽

Vol 8 (9) ◽

pp. 312-317

Author(s):

Lucas Alves De Oliveira Lima ◽

Elisama Angélica De Carvalho Fonseca ◽

Paulo Lourenço Domingues ◽

Karen Martins Peixoto ◽

Caio Barros Gomes Da Silva

Keyword(s):

Quality Of Life ◽

Interpersonal Relationships ◽

Well Being ◽

Structured Interview ◽

Southeastern Brazil ◽

Public Employees ◽

Mother And Child ◽

High Workload ◽

Negative Factors

The general objective of this research was to analyze the perceptions of public employees of a Mother and Child Center in the municipality of Paraíba do Sul/RJ about what is Quality of Life at Work (QLW) and the main positive and negative factors that affect quality of life in the unit. This is an exploratory survey of qualitative approach, where techniques of observation and structured interview were used through a questionnaire answered by ten employees. Through the results, it was possible to verify that the main perceptions about QLW are linked to good interpersonal relationships and well-being in the service. Regarding the positive aspects of the work, good relationships with colleagues were highlighted, while the negative elements were the lack of materials to perform the tasks and the high workload.

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Misophonia: An Evidence-Based Case Report

American Journal of Audiology ◽

10.1044/2020_aja-19-00111 ◽

2020 ◽

Vol 29 (4) ◽

pp. 685-690

Author(s):

C. S. Vanaja ◽

Miriam Soni Abigail

Keyword(s):

Quality Of Life ◽

Case Report ◽

Case History ◽

Pure Tone ◽

Physiological Responses ◽

Evidence Based ◽

Management Option ◽

Pure Tone Audiogram

Purpose Misophonia is a sound tolerance disorder condition in certain sounds that trigger intense emotional or physiological responses. While some persons may experience misophonia, a few patients suffer from misophonia. However, there is a dearth of literature on audiological assessment and management of persons with misophonia. The purpose of this report is to discuss the assessment of misophonia and highlight the management option that helped a patient with misophonia. Method A case study of a 26-year-old woman with the complaint of decreased tolerance to specific sounds affecting quality of life is reported. Audiological assessment differentiated misophonia from hyperacusis. Management included retraining counseling as well as desensitization and habituation therapy based on the principles described by P. J. Jastreboff and Jastreboff (2014). A misophonia questionnaire was administered at regular intervals to monitor the effectiveness of therapy. Results A detailed case history and audiological evaluations including pure-tone audiogram and Johnson Hyperacusis Index revealed the presence of misophonia. The patient benefitted from intervention, and the scores of the misophonia questionnaire indicated a decrease in the severity of the problem. Conclusions It is important to differentially diagnose misophonia and hyperacusis in persons with sound tolerance disorders. Retraining counseling as well as desensitization and habituation therapy can help patients who suffer from misophonia.

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Chronic Refractory Cough: A Case Study

Perspectives of the ASHA Special Interest Groups ◽

10.1044/persp2.sig3.57 ◽

2017 ◽

Vol 2 (3) ◽

pp. 57-62

Author(s):

Anna Maria Siciliano

Keyword(s):

Quality Of Life ◽

Adult Female ◽

Chronic Cough ◽

Treatment Regime ◽

Speech Language Pathology ◽

Old Adult ◽

Language Pathology

This paper presents a successful behavioral case study in treatment of chronic refractory cough in a 60-year-old adult female. The efficacy for speech-language pathology treating chronic cough is discussed along with description of treatment regime. Discussion focuses on therapy approaches used and the patient's report of changes in quality of life and frequency, duration, and severity reduction of her cough after treatment.

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