scholarly journals System Information Audit with COBIT 4.1 and Balanced Scorecard Framework (Case Study: PT. Boga Dimsum Indonesia)

2018 ◽  
Vol 2 (2) ◽  
pp. 560-565
Author(s):  
Handy Ghasali ◽  
Kevin Christianto
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
Value Added ◽  
Field Work ◽  
Customer Complaints ◽  
Technology Governance ◽  
Descriptive Research ◽  
Information Technology Governance ◽  
Efficiency And Effectiveness

The advancement of information technology has led people more easily to connect with each other and provide value added in the form of efficiency and effectiveness that produce something for meeting purposes, record customer complaints, answer customer questions, convey information to customers, provide warranty, and seek profit by this utilization. The reason for the audit of SI in this study is PT. Boga Dimsum Indonesia where the company needs an audit on the inventory and accounting intregrated system because there is an error in the purchase application. In this research, the method used is qualitative research method that is research about descriptive research and tend to use analysis. The purpose of the audit is to know whether the information technology governance applied by PT. Boga Dimsum Indonesia has gone well. The research consists of 4 stages: planning, Field Work, Reporting, Follow Up. Based on the results of this study can be concluded that the IT functions contained in PT. Boga Dimsum Indonesia is not yet optimal.  

The Relationship between Information Technology Governance and Information Technology Performance in Taiwanese Financial Enterprises

2014 ◽  
Vol 5 (3) ◽  
pp. 17-31 ◽  
Author(s):  
Ruey-Shiang Shaw ◽  
Che-Pin Cheng ◽  
Ta-Yu Fu ◽  
Chia-Wen Tsai ◽  
Dong-Cheng Yen
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
It Governance ◽  
Enterprise Strategy ◽  
Five Dimensions ◽  
The Balanced Scorecard ◽  
Technology Governance ◽  
Information Technology Governance ◽  
It Performance ◽  
And Performance

More and more enterprises regard Information Technology (IT) as their most valuable property and make full use of IT to maximize the performance of their business operations. As a result, enterprises are attaching more importance to coordinating their IT strategy and enterprise strategy in order to get the most from their IT investment. For the sake of better IT performance and long-term development, firms must adopt a complete strategy for IT governance. In Taiwan, most financial enterprises have not considered IT governance to be a necessity, and those which are implementing IT governance have difficulty explaining, systemically, how it affects IT performance. Based on the five dimensions of IT governance, this study uses the balanced scorecard to measure IT performance and discusses the influence of effective governance on IT performance. The results show that the five dimensions of IT governance (strategic alignment, value delivery, risk management, resource management, and performance measurement) are all positively correlated with IT performance. The results of this study can help Taiwan's financial enterprises set the proper course for IT governance and more clearly understand how it serves to improve IT performance.

scholarly journals Evaluation of Information Technology Governance in Banking Companies Using BSC and COBIT 4.1

2021 ◽  
Vol 2 (2) ◽  
pp. 23-27
Author(s):  
Elvis Pawan
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
Industrial Revolution ◽  
Maturity Level ◽  
The Balanced Scorecard ◽  
Average Value ◽  
Technology Governance ◽  
Business Change ◽  
Information Technology Governance ◽  
A Company

Abstract - The era of industrial revolution 4.0, the progress of companies to achieve their vision and mission goals, is largely determined by the role of information technology, especially banking companies such as BPR PMM, the problem is that BPR PPM has not fully realized the importance of managing a business change, in order to maintain the company's existence. To determine the maturity level of the application of information technology in a company, it is necessary to conduct a thorough evaluation. In this study, there are seventeen processes in Cobit 4.1 that are solved on an internal balanced scorecard perspective. Cobit is a framework that is very well used in measuring the effectiveness of the application of information technology, while the balanced scorecard (BSC) is a framework that is very suitable to be applied to measure or assess the performance of a company. The combination of the two frameworks can provide a clear picture of internal perspectives that can be used by company leaders in improving information technology governance. This study resulted in a conclusion that the company maturity level in terms of business change management based on Cobit 4.1 and the internal balanced scorecard perspective has an average value of 2.90 at level 3 with defined categories.

scholarly journals Capability Level Measurement Using COBIT 5 Framework (Case Study: PT. Jasa Cendekia Indonesia)

2021 ◽  
Vol 3 (2) ◽  
pp. 341-351
Author(s):  
Abdurrahman Harits ◽  
Gilang Muhamad Noer ◽  
Aris Puji Widodo
Keyword(s):  
Information Technology ◽  
Research Study ◽  
Technology Governance ◽  
Level Measurement ◽  
A Value ◽  
Information Technology Governance ◽  
Level 3 ◽  
A Company ◽  
Capability Level

PT. Jasa Cendekia Indonesia is a company engaged in the field of recruitment, training and consulting in the provision of human resources. Currently PT. Jasa Cendekia Indonesia has more than 500 outsourcing employees, puts hundreds of Indonesians into the job market and serves more than 30 multinational companies, of course companies need systems that are able to manage and carry out company work operations. This research study aims to conduct an assessment of Information Technology Governance at PT. Jasa Cendekia Indonesia which focuses on the DSS01 domain (manage operations) is measured using the Capability Level in the Cobit 5 Framework. The results obtained from this assessment are needed as an evaluation and input for improvements to Information Technology Governance at PT. Jasa Cendekia Indonesia in the future. The level of ability of PT. Jasa Cendekia Indonesia in the DSS01 process is at a value of 2.80 while the expected level of ability is at level 3 (established process). The recommendation to reach level 3 is expected to be implemented to improve the performance of PT. Jasa Cendekia Indonesia according to the DSS01 process.

scholarly journals Evaluating Maturity Level Using Framework ITIL: A Case Study of Service Desk's

2018 ◽  
Vol 1 (1) ◽  
pp. 16-23
Author(s):  
Johanes Fernandes Andry ◽  
Kevin Christianto
Keyword(s):  
Information Technology ◽  
Service Level ◽  
Average Score ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Information Technology Services ◽  
Technology Services ◽  
Freight Forwarder ◽  
Document Review

Information Technology Governance has become one an important one along with Information Technology Management (ITM) and Information Technology Services Management (ITSM). For ITSM, The IT Infrastructure Library (ITIL) can be used as a quality and excellence service guideline, it improved quality control, service level, efficiency, effectiveness, and expenses of budget from information flow, Service Level Agreements (SLAs), and take control over business and management processes. This research conduct a case study on Company of Freight Forwarder Service will be called FFS, located in Jakarta with method ITIL focused on Service Desk’s. The data will collect by various method such as observation, questionnaires, interview and document review. The result showed that company FFS got average score on service desk’s is 1.94, with the highest score at area Process Capability and the lowest score at area Customer Interface. This conclude, that company FFS has a good management of service desk’s but lack of user experience on front end of service.

Architectural Framework for the Implementation of Information Technology Governance in Organizations

2019 ◽  
pp. 417-428
Author(s):  
Thami Batyashe ◽  
Tiko Iyamu
Keyword(s):  
Information Technology ◽  
South African ◽  
It Governance ◽  
Structured Interviews ◽  
Education Governance ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Architectural Framework ◽  
Organizational Needs

The goals of every organization are unique. As a result, it is difficult to find a single information technology (IT) governance framework that will embrace the functions of every organization. This is attributed to the primary reason why organizations tend to select various (multiple) IT governance frameworks, for your processes and activities. However, many organizations later realized that some of the frameworks are very similar (duplications), and others are inappropriate. This evidently and inevitably causes complexities, and negatively impacts return on investment in organizations. This highlights the need for an architectural framework that guides the selection and implementation of an appropriate framework, as presented and discussed in this chapter. The qualitative, case study, and interpretive methods and approaches were followed in conducting this research, which was to develop an architectural framework for the implementation of IT governance in the organizations. A South African organization was used as a case, focusing on the IT division. The data collection method presented in this research was semi-structured interviews. Through a framework, the chapter presents and discusses the fundamental factors that influence the selection and implementation of IT governance in organizations. The factors include organizational needs, managing, assessment, and innovation. These factors are influenced and interact with other tenets, which include adherence, competitiveness and sustainability, training and education, governance and compliance.

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