scholarly journals Approaches of Using a Balanced Scorecard Method for University Management in Russia

2020 ◽  
Author(s):  
Oksana Hegay ◽  
Aleksandr Z. Koberidze ◽  
Victor S. Efremov
Keyword(s):  
Balanced Scorecard ◽  
University Management

scholarly journals PROBLEMS OF IMPLEMENTING A BALANCED SCORECARD AS A MANAGEMENT TOOL IN UNIVERSITIES

2017 ◽  
Vol 5 ◽  
pp. 1-5
Author(s):  
Maria Arzamastseva ◽  
Marina Khayrullina
Keyword(s):  
Balanced Scorecard ◽  
Management Tool ◽  
University Management ◽  
Close Attention ◽  
Strategic Plans ◽  
Operational Activities ◽  
The University ◽  
The Given ◽  
Russian Universities ◽  
Different Levels

With the globalization of the economy, close attention should be given to the strategic management of higher education institutions as representatives of one type of company. The main problem of university management lies in the gap between current results and ultimate goals of the university. Therefore, tools to link strategic plans to operational activities are needed for average employees. This article describes conditions and problems of implementing a balanced scorecard at different levels as a modern management tool both in foreign and Russian universities. The given study has practical value and can help to increase the efficiency of university activities.

scholarly journals University management: the lean production allied to the program quality of life at work

2019 ◽  
Vol 26 (4) ◽  
Author(s):  
Débora Veber Ribeiro ◽  
Taís Oliveira da Silva ◽  
Henrique Güths ◽  
Paulo Fossati ◽  
Rafael Pieretti Oliveira ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Customer Service ◽  
Balanced Scorecard ◽  
Service Sector ◽  
Lean Production ◽  
Significant Loss ◽  
Value Stream Mapping ◽  
University Management ◽  
Value Stream

Abstract This article is a “cut-off” of a research that bears the title: Model of University Management: a look at governance from the Balanced Scorecard (BSC) of an Institution of Higher Education Community (CIHE) in southern Brazil. This is a qualitative case study based on Quality of Life at Work. The issue addressed here is: Under the guise of the principles of lean production, how is the quality of life and quality of life at work, of the staff of the student service sector of a CIHE? Our objective is, as of the mapping of the value stream, to identify how the quality of life and quality of life evaluations in the work of employees of the sector of student assistance of a CIHE. The instruments for data collection are: Value Stream Mapping (VSM); questionnaires and observation. The VSM results indicate a significant loss of time among operations. However, the results of the WHOQOL-bref questionnaire go from a very satisfactory and satisfactory quality of life. Finally, the results of the QWLQ-bref questionnaire demonstrate that quality of life at work is satisfactory. The study suggests improvements to optimize processes reduce losses and ensure satisfaction and quality in customer service.

scholarly journals Modelo de Gestión de la Escuela Superior Politécnica de Chimborazo / Management model for the Polytechnic of Chimborazo

Ciencia Unemi ◽  
2015 ◽  
Vol 8 (13) ◽  
pp. 16
Author(s):  
Rafael Soler Gonzalez ◽  
Mayra Oñate Andino ◽  
Raul Andrade Merino
Keyword(s):  
Comparative Analysis ◽  
Balanced Scorecard ◽  
Management Model ◽  
University Management ◽  
The Balanced Scorecard ◽  
Operational Management

En el marco del Proyecto Prometeo, la Escuela Superior Politécnica de Chimborazo (ESPOCH) inicia la implementación del Balanced Scorecard (BSC) o Cuadro de Mando Integral, como modelo de Gestión Universitaria. El objetivo principal de esta investigación es implementar en la ESPOCH, el BSC como Modelo de Gestión y establecer Cuadros de Mando para sus Subsistemas y Facultades. Para el desarrollo del trabajo se tuvo en cuenta las teorías de Robert Kaplan y David Norton respecto al BSC, la utilización del Cuadro de Mando ODUN, además, de utilizar métodos comparativos y de análisis con otras experiencias en la gestión universitaria. Finalmente se implementó el BSC que facilitó el Control de Gestión en la ESPOCH.Palabras Clave: Balanced Scorecard, Sistema de Gestión de la Calidad, Cuadro de Mando. Within the Prometeo Project, the Escuela Superior Politécnica de Chimborazo (ESPOCH) started implementing the Balanced Scorecard (BSC) as a model of University Management. The objectives of this project are to implement BSC in the ESPOCH, in its five subsystems and seven faculties. In order to develop of the research, we considered the theories of Robert Kaplan and David Norton and the use of the dashboard ODUN. A comparative analysis with other university management methods was carried out. Finally, the BSC was implemented; this benefitted the operational management of ESPOCH.

Innovative Model of Management and University Quality through Results Indicators; the KPI’s Cross Impact Matrix of the Universidad Bernardo O’Higgins

2018 ◽  
Vol 9 (2) ◽  
pp. 69-82
Author(s):  
Claudio Ruff Escobar ◽  
Marcelo Ruiz Toledo
Keyword(s):  
Higher Education ◽  
Balanced Scorecard ◽  
Institutional Quality ◽  
Institutional Development ◽  
University Management ◽  
Strategic Objectives ◽  
Institutional Goals ◽  
Qualified Personnel ◽  
Model Of Management ◽  
Overall Performance

Abstract Currently, higher education faces the great challenge of promoting the enduring improvement of its actions, and thus achieve not only satisfaction and integral formation of its students, but also a permanent growth and institutional development. At the World Conference of Higher Education, CMES 2009, the subject of quality and university management was emphasized, understanding that both favor the decision-making that directly benefits the continuous progress by incorporating mechanisms and instruments that ensure quality, such as: the hiring of qualified personnel, the optimization of resources and the accomplishment of institutional goals. The Universidad Bernardo O’Higgins has defined and specified in its 2016-2020 institutional strategic plan, strategic objectives and indicators that show their degree of effectiveness through a Balanced Scorecard System. For this, it was necessary to select and specify indicators of relevant performance (KPIs) which would allow to execute a more specific follow up to overall performance and results. By using a similar methodology to the Dupon analysis a crossed-impact matrix was designed, which classified the 31 identified indicators in 4 KPIs of general matrix performance that allowed to systematically evaluate the institution and assess its integral overall performance by looking at only 4 indicators referring to the degree of advancement and institutional quality. Thus, achieving the study’s goal by designing and implementing a modern management model sustained in key indicators that might influence the institutional quality, measured through the institutional and careers accreditation and the correlation analysis between years and accreditation areas and the selected indicators.

Balanced Scorecard als unterstützendes Instrument zur gesundheitsfördernden Schulentwicklung

2013 ◽  
Vol 75 (08/09) ◽  
Author(s):  
S Liersch ◽  
M Sayed ◽  
I Windel ◽  
T Altgeld ◽  
C Krauth ◽  
...  
Keyword(s):  
Balanced Scorecard

Analisis Pengukuran Kinerja Perusahaan Dengan Konsep Balanced Scorecard

2016 ◽  
Vol 3 (1) ◽  
pp. 11-22
Author(s):  
Dina Fitrianingrum ◽  
Sulastiningsih Sulastiningsih
Keyword(s):  
Customer Satisfaction ◽  
Organizational Development ◽  
Business Process ◽  
Balanced Scorecard ◽  
Research Use ◽  
Financial Perspective ◽  
Employees Satisfaction ◽  
Customer Perspective ◽  
Process Perspective ◽  
Internal Business Process

The objective of the research is to evaluate performance of Madubaru firm. This research use the methode of Balanced Scorecard which balancing measurement of non finance performance and finance performance. In the perspective learning and growth emphasize on the education and employees training, and also employees satisfaction. In the perspective of internal business process, it emphasize at the the level of success and organizational development. In perspective of customer emphasize at the customer satisfaction. In perspective of finance can see from finance ratio. The research have result learning and growth perspective with good performance, internal business process perspective with very good performance, customer perspective with enough performance, financial perspective estimation with good performance. At general we can assesd performanced of Madubaru firm is good and expected to be improved again. Keyword : Balanced Scorecard, Learning and Growth Perspective, Internal Business Process Perspective, Customer Perspective, Financial Perspective.

Strategia, incertezza ambientale e balanced scorecard. Quali impatti sulla performance aziendale?

2019 ◽  
pp. 39-65
Author(s):  
Antonio Costantini ◽  
Filippo Zanin ◽  
Marco Fasan
Keyword(s):  
Balanced Scorecard

Balanced Scorecard in the strategic planning of a construction company

2018 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Roberth Frias ◽  
Maria Medina
Keyword(s):  
Strategic Planning ◽  
Strategic Management ◽  
Balanced Scorecard ◽  
Organization Theory ◽  
Management Control ◽  
Management Tool ◽  
The Balanced Scorecard ◽  
Construction Company ◽  
Construction Companies ◽  
The Impact

This research focused on the strategic management tool Balanced Scorecard and strategic planning, as a guide to guide the management of companies, allowing communication and the functionality of the strategy using KPIs that allow to identify, maintain control and increase efficiency and the achievement of optimal results. For the deductive hypothetical analysis, the specific factors that affect business management performance were grouped into two variables: Balanced Scorecard and Strategic Planning. The objective of the work was to demonstrate the impact of the Balanced Scorecard in the strategic planning of a construction company. In order to support the research, the following theories were approached: the Financial Theory, the Economic Theory of the Company, the Transaction Costs, the Network Theory, the Organization Theory, the Dependence on Resources, the Strategic Management Theory and the Business Diagnosis Theory. The result obtained confirms the hypothesis that there is a significant incidence of the Balanced Scorecard in the strategic planning of construction companies. In conclusion, the construction company has obtained significant improvements in the results in each of the indicators evaluated with the implementation of the Balanced Scorecard, demonstrating improvements in their management results, affirming that there is better performance and management control allowing them to achieve the organizational objectives set.

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