scholarly journals Analisis Layanan Digital Kependudukan Untuk Masyarakat Miskin di Kota Palembang Menggunakan Framework Information Technology Infrastructure Library (ITIL)

2021 ◽  
Vol 5 (2) ◽  
pp. 590
Author(s):  
Reni Septiyanti ◽  
Darius Antoni ◽  
M Izman Herdiansyah ◽  
Widya Cholil
Keyword(s):  
Information Technology ◽  
Service Design ◽  
Service Level ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Government Services ◽  
The Poor ◽  
The Government ◽  
The City

As it is known that the Government of Palembang has implemented e-government, but how much e-government can help the Palembang city government to interact between the government and all levels of society including the poor in the city of Palembang. In its application, the condition of e-government services is still insufficient infrastructure that supports                e-government services for the poor in palembang. To design a good e-government service, it is necessary to design SI/IT services for the community in Palembang with service design stages in the Framework Information Technology Infrastructure Library (ITIL) Version 2011 in order to be accepted in all levels of society including the poor in the city of Palembang. SI/IT service design based on the results of analysis of the condition and needs of SI/IT services to the business process of community service. This research uses qualitative approach method and analysis with reference standard approach using ITIL standard version 2011 in Service Design. The result of this research is in the form of the design of information system of digital service of population such as administration and population services, Family of Hope Program (PKH) services and digital archive storage services based on the Stages of Service Design in ITIL Version 2011 that has been done, namely the Service Level Management process in the form of Service Level Requirement, Service Level Agreement and Operational Level Agreement documents.

scholarly journals A Support Framework for the Migration of E-Government Services to the Cloud

2016 ◽  
pp. 124-162
Author(s):  
Abílio Cardoso ◽  
Fernando Moreira ◽  
Paulo Simões
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
Service Management ◽  
Federal Agencies ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Government Services ◽  
Computing Paradigm ◽  
Technology Service ◽  
Information Technology Service

Public and federal agencies from countries around the world are increasingly providing information technology based services via the Internet - known as e-government. Several of the general requirements of e-government services are satisfactorily met by the emerging Cloud Computing paradigm that promises a number of benefits such as service elasticity (the ability to handle peaks and troughs of demands); optimization of costs; capacity to handle large volumes of data; and a generalized model of Internet-based access for end-users. For this reason, it is no surprise that Cloud related technologies are gradually leveraging e-government platforms. In this chapter, a support framework is outlined that complies with and extends the well-known ITIL (Information Technology Infrastructure Library) set of best practices for IT (Information Technology) service management. It is suggested that the proposed framework can be usefully deployed to assist in the process of migrating e-government services provision to the Cloud Computing environment.

A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries

2020 ◽  
Vol 39 (6) ◽  
pp. 8091-8102
Author(s):  
Rasbihari Dayal ◽  
V. Vijayakumar ◽  
Rahul Chandra Kushwaha ◽  
Abhishek Kumar ◽  
V. D. Ambeth Kumar ◽  
...  
Keyword(s):  
Information Technology ◽  
Best Practice ◽  
Service Management ◽  
Management Practices ◽  
Cognitive Model ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Human Labor ◽  
Service Life Cycle

This research paper presents a cognitive model which manages to minimize the issues of the Information Technology Infrastructure by incorporation of service management practices. The importance of this research is that this model can be replicated in other companies for the distribution of products that wish to implement improvements in their management process technological services. This work introduces the use of Information Technology Infrastructure Library or ITIL as best practice, essential methodologies for IT Management, historical evolution, methodology, service life cycle, and ITIL certifications. Service automation is widely regarded as the usefulness and improves service guarantee. One of the most useful features of automation services is that the process will run the same way every time. Such precision in the execution of repetitive executions is virtually impossible when it comes to human labor. Therefore, the automation is the best way to improve the efficiency of the service provider and the next steps of the process.

Security Issues in Cloud Computing

2011 ◽  
Vol 1 (3) ◽  
pp. 1-11 ◽  
Author(s):  
Kamal Dahbur ◽  
Bassil Mohammad ◽  
Ahmad Bisher Tarakji
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Capital Costs ◽  
Security Issues ◽  
Complex Information ◽  
Security Concerns

Cloud Computing (CC) is revolutionizing the methodology by which IT services are being utilized. It is being introduced and marketed with many attractive promises that are enticing to many companies and managers, such as reduced capital costs and relief from managing complex information technology infrastructure. However, along with desirable benefits come risks and security concerns that must be considered and addressed correctly. Thus, security issues must be considered as a major issue when considering Cloud Computing. This paper discusses Cloud Computing and its related concepts; highlights and categorizes many of the security issues introduced by the “cloud”; surveys the risks, threats, and vulnerabilities; and makes the necessary recommendations that can help promote the benefits and mitigate the risks associated with Cloud Computing.

scholarly journals The Challenges of Implementing the ITIL Problem Management Process in IT Support Organisations

2021 ◽  
Author(s):  
◽  
Michael Hsu
Keyword(s):  
Information Technology ◽  
Service Management ◽  
Management Process ◽  
It Services ◽  
Technology Infrastructure ◽  
Problem Management ◽  
Information Technology Infrastructure ◽  
It Service ◽  
It Support ◽  
Organisational Factors

<p>Information Technology Infrastructure Library (ITIL) is a framework and an integrated set of process orientated best practices for providing IT infrastructure support, managing and delivering IT services. As organisations in the digital age rely on Information Technology for their daily operations as well as future growth and success, the ITIL framework is widely adopted. The Problem Management process is one of the Service Operation processes defined by the ITIL framework. Whilst the adoption of the ITIL framework is often for the benefit of both the organisations that provide IT support and services and the organisations which consume them, the challenges of implementing this framework and its processes is often left to the IT support organisations. This paper focuses on the ITIL Problem Management process; it reviews the principles and objectives of this IT Service Management process from an IT Governance stand point, and its implementation in the context of organisational IT services and operations. This paper collects and presents the views and insights from IT professionals who routinely worked with ITIL processes. As empirical research, this paper seeks to identify and prioritize the challenges associated with implementing the ITIL Problem Management process by the IT support organisations; it also seeks to understand the ways and methods to overcome these challenges. This paper identifies 23 unique challenges in 6 categories including “the understanding”, “the buy-in”, “the investment”, “the interrelation”, the “execution” and “the organisational factors” which are associated with implementing the ITIL Problem Management process. The ranking of these challenges is also finalized. This paper further offers suggestions for IT support organisations to overcome these challenges. It suggests that IT support organisations may first address and overcome the challenges associated with the understanding and the buy-in of the ITIL Problem Management process, and use an overall top-down approach and effective organisational communication as they try to implement the ITIL Problem Management process.</p>

scholarly journals AUDIT INFRASTRUKTUR TEKNOLOGI INFORMASI BERBASIS ITIL V.3 DOMAIN SERVICE DESIGN I PADA SIPMAS DI LPPM IT TELKOM PURWOKERTO

2019 ◽  
Vol 1 (1) ◽  
pp. 39
Author(s):  
Lidiya Nur Hidayah ◽  
Apriliana Puspitaningrum ◽  
Tika Febianti ◽  
Namira Nur Oktavfiantika ◽  
Amal Lia Nurdin ◽  
...  
Keyword(s):  
Information Technology ◽  
Service Design ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Information Technology Infrastructure Library ◽  
Level 3

<p>Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) adalah payung institusi bagi Pusat Penelitian (Puslit) dan Pusat Pengabdian kepada Masyarakat (PPM). Sebagai lembaga yang menaungi Puslit dan PPM maka LPPM mengemban tugas serta mengorganisasi pelaksanaan penelitian dan pengabdian masyarakat. Disamping itu LPPM juga bergerak dalam lingkup pengembangan manajemen data dan informasi bagi pimpinan Institut dalam membuat keputusan-keputusan kelembagaan. Pada LPPM IT Telkom Purwokerto memiliki suatu Sistem Informasi Pengaduan Masyarakat (SIPMAS).<br />Sistem Informasi Pengaduan Masyarakat (SIPMAS) adalah sistem informasi yang mengelola pengaduan masyarakat pada lembaga pelayanan pengabdian masyarakat di IT Telkom Purwokerto. SIPMAS sebagai salah satu sarana pelayanan civitas akademika harus memiliki tingkat kematangan yang tinggi. Namun pada sistem ini masih memiliki beberapa kekurangan dalam memberikan pelayan. Untuk menganalisis permasalahan tersebut kita dapat mengukur kematangan tersebut dengan melakukan proses audit. Standar yang banyak digunakan oleh organisasi bertaraf internasional sebagai framework proses audit adalah Standar Information Technology Infrastructure Library (ITIL) V.3. Penelitian ini, melakukan audit Sistem Informasi Pengabdian Masyarakat (SIPMAS), dari sisi Infrastruktur dengan domain service design. Proses penilaiannya, dilakukan dengan menggunakan service maturity framework. Hasil pengukuran nilai kematangan pada SIPMAS di LPPM IT Telkom Purwokerto secara keseluruhan berada pada level 3 yaitu defined.</p>

Security Issues in Cloud Computing

2013 ◽  
pp. 154-165
Author(s):  
Kamal Dahbur ◽  
Bassil Mohammad ◽  
Ahmad Bisher Tarakji
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Capital Costs ◽  
Security Issues ◽  
Complex Information ◽  
Security Concerns

Cloud Computing (CC) is revolutionizing the methodology by which IT services are being utilized. It is being introduced and marketed with many attractive promises that are enticing to many companies and managers, such as reduced capital costs and relief from managing complex information technology infrastructure. However, along with desirable benefits come risks and security concerns that must be considered and addressed correctly. Thus, security issues must be considered as a major issue when considering Cloud Computing. This paper discusses Cloud Computing and its related concepts; highlights and categorizes many of the security issues introduced by the “cloud”; surveys the risks, threats, and vulnerabilities; and makes the necessary recommendations that can help promote the benefits and mitigate the risks associated with Cloud Computing.

scholarly journals proposal of the Information Architecture positioning in the management of the TI services

2011 ◽  
Vol 5 (1) ◽  
pp. 50-55
Author(s):  
Maurício Rocha Lyra ◽  
Claudio Gottschalg Duque
Keyword(s):  
Decision Making ◽  
Information Technology ◽  
Best Practices ◽  
Service Management ◽  
Information Architecture ◽  
It Service Management ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
It Service

The Information Technology Infrastructure Library (ITIL) provides a framework of best practices for managing of the information technology (IT) services. In the framework of this study it is clear that it does not have space in your body for information architecture. One of the goals information architecture to organize information for decision making, how can this be out of context? The proposed positioning of this paper presents evidence that the perception that the concepts of information architecture are present on the needs of IT service management. This proposal will encourage the union of bodies of knowledge thereby facilitating the creation of strategy and design services.

scholarly journals Analyze the Future: Cloud Computing, a New Phase in Information Technology Infrastructure Management

2013 ◽  
Vol 11 (6) ◽  
pp. 2641-2647 ◽  
Author(s):  
Vartika Kulshrestha ◽  
Dr. Seema Verma
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
Business Processes ◽  
High Reliability ◽  
Low Cost ◽  
Infrastructure Management ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Cloud Computing Service

The use of cloud computing is becoming widespread, but systematic study of its managerial implications is lacking. This paper examines cloud computing in the context of other major changes in Information Technology (IT) and explores the revolutionary transformations and challenges which bring to IT management. Cloud computing has a high reliability, low cost and good availability. With the increasing use of technology in modern era, there is a growing requirement of information technology infrastructure management. Over some decades in the past, organizations have put their efforts in the development and application of information technology to collect, analyze and process the data. Various computing paradigms have been employed for the purpose and needs have emerged for enormous infrastructure.Cloud Computing is evolving as a key computing platform for sharing resources that include infrastructure, software application and business processes. Virtualization is a core technology for enabling cloud resources sharing (Liang et al. 2009). Virtualization refers to the abstracting of a form of technology away from its original environment. The benefit derives from being able to redeliver it in a virtual (or “logical”) form capable of the same functionality as the original, but with greater flexibility (Tata Communication White Paper 2012). This paper presents how Cloud Computing service model – Infrastructure as a Service (IaaS) can be used to meet the increasing demands of the Information Technology Infrastructure Management and how Cloud Computing paradigm can prove to be future solution for such systems. With IaaS, IT services can be delivered as a subscription service, eliminating up-front costs and driving down ongoing support costs.

scholarly journals RANCANGAN PEMBELAJARAN JARINGAN KOMPUTER MODEL DICK DAN CAREY BERBASIS MANAJEMEN LAYANAN INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)

Instruksional ◽  
2021 ◽  
Vol 2 (2) ◽  
pp. 1
Author(s):  
Sulfikar - Sallu ◽  
Qammaddin Qammaddin
Keyword(s):  
Information Technology ◽  
Service Management ◽  
Computer Network ◽  
Learning Material ◽  
Learning Design ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Network Learning ◽  
Information Technology Infrastructure Library

Computer Network Learning is one of the teaching and learning processes in the compulsory Computer Networking course in a study program in the computer science family. Dick and Carey designs are the general components of a learning material from the procedures that will be used in learning to produce the desired learning outcomes. Furthermore, Information Technology Infrastructure Library (ITIL) is one of the frameworks that is part of Service Management in IT governance to make it easier to evaluate IT services and to find out things that must be developed in that service. The purpose of this study was to produce a design concept in the ITIL-based dick and carey model of computer network learning design. The method used is a literature review that utilizes all available reference sources. The result achieved is the ITIL-based Dick and Carey model computer network course concept which will create a quality computer network learning design.

scholarly journals Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto

2021 ◽  
Vol 9 (1) ◽  
pp. 77
Author(s):  
Resad Setyadi ◽  
Enggar Priyatiningsih
Keyword(s):  
Information Technology ◽  
Business Strategy ◽  
Service Management ◽  
Optimal Level ◽  
Media Analysis ◽  
It Services ◽  
Maturity Level ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
World Information

In the industrialized world, information technology has become an essential component that everyone can feel and use. However, IT's proper use can provide opportunities for increased productivity and effective and efficient company processes. The quality of the service supplied is related to managing the problems faced and handling its day-to-day service operations. The purpose of this research is to analyze the IT service management (ITSM) of the National Electricity Company (NEC) in Purwokerto with media analysis using the Information Technology Infrastructure Library (ITIL) v3 framework. The method used is a quantitative method with observation, distribution of questionnaires, and data analysis as a follow-up. Maturity level analysis becomes the target of assessment to become a reference for providing recommendations for the performance of ITSM. The results of the maturity level show that NEC Purwokerto is at the optimal level. The advice given is that NEC Purwokerto maintains IT services' performance so that the NEC Purwokerto company's business strategy continues to run well and improve

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