Exposure to conspiracy theories, collective actions and political engagement: The moderating role of primed victimhood and the mediation role of negative emotions following the 2018 bushfire in Attica

2021 ◽  
Author(s):  
Theofilos Gkinopoulos ◽  
Silvia Mari
Keyword(s):  
Collective Action ◽  
Political Engagement ◽  
Emotional Valence ◽  
Collective Actions ◽  
Conspiracy Theories ◽  
Moderation Effect ◽  
Social Events ◽  
The Relationship ◽  
Moderating Role

Conspiracy theories often concern political and milestone social events, mobilizing various explanations or actions. However, there is a still emerging research on how conspiracy theories mobilize normative and non-normative collective action, as well as political engagement. Furthermore, questions to be explored relate to emotional underpinnings of the consequential aspect of conspiracy theories. In our paper, we conducted two studies on exploring the relationship between exposure to conspiracy theories and normative, non-normative collective action and political engagement, moderated by primed victimhood and mediated by fear/anxiety and anger emotional indices. In two studies, we established the effect of exposure to conspiracy theories on normative, non-normative collection and political engagement, as well as the emotional valence following exposure to conspiracy or non-conspiracy scenarios. We also found a significant interaction between exposure to conspiracy theories and primed victimhood on normative, non-normative collective action and political engagement. Finally, fear/anxiety and anger indices mediated the moderation effect of the interaction between exposure to conspiracy theories and primed victimhood on the aforementioned dependent variables. Results are discussed in light of the broader impact of circulation of conspiracy theories and their effective tackle amidst societal traumas.

Should we engage variety seeking customers?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ashish Gupta ◽  
Shivendra Pandey
Keyword(s):  
Customer Satisfaction ◽  
Customer Value ◽  
Structural Equation ◽  
Customer Engagement ◽  
Variety Seeking ◽  
Content Type ◽  
Moderation Effect ◽  
The Relationship ◽  
Moderating Role

Purpose The study aims to examine the moderating role of variety-seeking behaviour between customer engagement and its antecedents (customer satisfaction and customer value). Further, this study also tests the existence of the value-satisfaction-engagement behaviour chain. Design/methodology/approach The perception of 262 respondents was used to examine the hypothesis using the structural equation modelling approach. Findings The moderation effect of variety-seeking behaviour between customer satisfaction and customer engagement was found to be significant. Also, customer satisfaction fully mediated the relationship between perceived value and customer engagement, hence, empirically validating the value-satisfaction-engagement model in the retailing context. Research limitations/implications The findings draw managers' attention towards the segment of consumers who are more likely to be engaged, thus helping managers develop a more efficient and focussed strategy to achieve customer engagement. The result also suggests that variety-seeking buyers may not get engaged even after satisfaction. Originality/value This paper is among the first to empirically test the moderating role of variety-seeking behaviour to achieve customer engagement.

Vulnerability, self-uncertainty, and collective narcissism mediate the relationship between ostracism and conspiracy beliefs: Α representative sample study during the first wave of the pandemic

2021 ◽  
Author(s):  
Theofilos Gkinopoulos ◽  
Mete Sefa Uysal
Keyword(s):  
Current Knowledge ◽  
The Self ◽  
Societal Implications ◽  
Group Level ◽  
Conspiracy Theories ◽  
Mediating Role ◽  
Conspiracy Beliefs ◽  
The Relationship ◽  
Moderating Role

A correlational study (N=895) examined the association between ostracism and endorsement of COVID-19 conspiracy theories, the mediating role of sense of vulnerability, self-uncertainty and collective narcissism and the moderating role of conspiracy mentality. We found that ostracism positively predicted endorsement of COVID-19 conspiracy theories and this association was mediated by sense of vulnerability, self-uncertainty and collective narcissism. Conspiracy mentality moderated the relationship between ostracism with the sense of vulnerability, but not the self-uncertainty nor of the collective narcissism. Our study expands on the still very few and scarce research on ostracism and conspiracy theories, by confirming their relationship in the context of the pandemic, as well as exploring further interrelationships, responding to the recent calls for investigating the mediating role of both individual and group-level variables. Theoretical and societal implications are discussed. Results offer a novel insight in the relationship between ostracism and conspiracy theories focused on COVID-19, advancing our current knowledge and developing their relationship even further.

Enhancing service delivery in humanitarian relief chains: the role of relational capital

2020 ◽  
Vol 10 (2) ◽  
pp. 169-203
Author(s):  
Sheila Namagembe
Keyword(s):  
Service Delivery ◽  
Interactive Effect ◽  
Humanitarian Assistance ◽  
Relational Capital ◽  
Humanitarian Relief ◽  
Content Type ◽  
Moderation Effect ◽  
The Relationship ◽  
Moderating Role

PurposeThe study examined the influence of relational capital on inter-cluster coordination and service delivery of humanitarian organisations; the mediating and moderating role of inter-cluster coordination on the relationship between relational capital and service delivery.Design/methodology/approachData was collected from 60 humanitarian organisations. Potential respondents were five officers from each humanitarian organisation involved in delivering humanitarian assistance. Respondents from the different organisations were selected using purposive sampling. The SPSS software, SMART PLS and CB-SEM software were used to obtain results on the influence of relational capital on inter-cluster coordination and service delivery in humanitarian organisations; and the mediating and moderating role of inter-cluster coordination on the relationship between relational capital and service delivery.FindingsFindings indicated that relational capital influences inter-cluster coordination and service delivery in humanitarian relief chains; inter-cluster coordination partially mediates the relationship between relational capital and service delivery in humanitarian relief chains; and no interactive effect was found when the moderation effect of inter-cluster coordination on the relationship between relational capital and service delivery in humanitarian organisations was examined.Research limitations/implicationsThe study was mainly focused on humanitarian organisations excluding beneficiaries and the logistics suppliers. The research has implications to decision-makers in government and humanitarian organisations concerned with providing relief aid to beneficiaries.Originality/valueThe influence of relational capital on inter-cluster coordination and service delivery in humanitarian relief chains; the mediating role and moderating role of inter-cluster coordination on the relationship between relational capital and service in humanitarian relief chains are aspects that have not been given significant attention empirically.

Impact of Service Innovation on Customer Satisfaction: An Evidence from Pakistani Banking Industry

2019 ◽  
Vol 5 (2) ◽  
pp. 125-140 ◽  
Author(s):  
Rimsha Kanwal ◽  
Salman Yousaf
Keyword(s):  
Customer Satisfaction ◽  
Customer Value ◽  
Banking Sector ◽  
Banking Industry ◽  
Service Innovation ◽  
Moderation Effect ◽  
Expectation Disconfirmation ◽  
The Relationship ◽  
Moderating Role

The purpose of this study is to appraise the linkage between service innovation (SI), customer value creation (CVC), and customer satisfaction (CS) with a specific focus on the Pakistani banking sector. In addition, the study evaluates the moderating role of brand equity (BE) fit between SI and CS. A survey is conducted on 250 customers from commercial banks in Pakistan and scales were acquired from past literature. The study showed that CVC mediates the relationship between SI and CS. Therefore, SI must create value for their customers in order to enhance CS. Moreover, BE has a partial positive moderation effect on the relationship bewteen SI and CS. By relating to the findings, managers of firms should focus on SI that adds to or create holistic value for their customers, which ultimately increase the CS level. This study relies on two theories, which include signaling theory and expectation disconfirmation theory to explain how SI in Pakistani banking sector creates customer value which achieves CS. The other uniqueness of the study is that it will be helpful for researchers by giving baseline regarding BE effect as a moderator between SI and CS in Pakistani banking industry.

scholarly journals The Impact of Job Stress on Turnover Intentions–The Moderating Role of Emotional Intelligence

2020 ◽  
pp. 100-121
Author(s):  
Farah Naz Burki ◽  
Naimat U. Khan ◽  
Imran Saeed
Keyword(s):  
Emotional Intelligence ◽  
Job Stress ◽  
Banking Sector ◽  
Turnover Intentions ◽  
Working Environment ◽  
Moderation Effect ◽  
The Impact ◽  
The Relationship ◽  
Moderating Role

The study examines the relationship between job stress and turnover intentions with the moderating role of emotional intelligence. The questionnaire survey is conducted with a sample of 153 employees of the banking sector in Pakistan. Two methods are used in this study to test the moderation effect i.e. Baron and Kenny’s (1986) technique and the Process method of Andrew F. Hayes (2013). The results show that job stress and turnover intentions are positively related to each other whereas emotional intelligence has no moderating role between them. Based on the findings, it is proposed that organizations should focus on making active policies towards stress management so that employees’ turnover intentions can be reduced ensuring an encouraging working environment.

Collective angst and group continuity as predictors of collective action for progressive city policies

2021 ◽  
pp. 136843022098760
Author(s):  
Michał Jaśkiewicz ◽  
Tomasz Besta ◽  
Judyta Borchet
Keyword(s):  
Collective Action ◽  
Presidential Election ◽  
Collective Actions ◽  
The Relationship ◽  
Action Intention ◽  
Willingness To Engage

Paweł Adamowicz, the liberal mayor of Gdańsk, Poland, died on January 14, 2019, after being stabbed by a man who rushed onstage during a charity event. Four studies were carried out to analyze the predictors of willingness to engage in collective action in support of the progressive city policies he initiated. In Study 1 ( N = 214), collective angst was related to collective action intention. Identification with Gdańsk mediated this relation. In the next two studies, we tested the role of the perceived continuity of the in-group. The relationship between collective angst and willingness to support collective actions was mediated by perceived essentialist continuity of the group (Study 2, on snap election day, N = 121). Moreover, results confirmed that collective angst predicted strength of identification with Gdańsk. This identification was related to the perceived essentialist continuity of the group, which in turn was linked to willingness to engage in collective actions in support of progressive policies (Study 3, N = 98). In Study 4 ( N = 456), conducted within a few days before the presidential election in Poland, we replicated the model of mediation obtained in Study 3, and showed that contextualized collective angst also predicted collective action intentions.

Leadership style, group orientation of conspiracy beliefs and uncertainty in the era of COVID-19: Effects on moral leadership and leader identification and the moderating role of right-wing authoritarianism

2021 ◽  
Author(s):  
Theofilos Gkinopoulos ◽  
Stefano Pagliaro ◽  
Sofia Stathi ◽  
Manuel Teresi
Keyword(s):  
Leadership Style ◽  
Moral Leadership ◽  
Right Wing ◽  
Conspiracy Theories ◽  
Right Wing Authoritarianism ◽  
Group Orientation ◽  
Conspiracy Beliefs ◽  
The Relationship ◽  
Moderating Role

In this study, we investigate the effects of (a) group orientation of conspiracy theories and (b) leadership style on moral leadership, as well as the moderating role of right-wing authoritarianism in the relationship between group orientation of conspiracy beliefs and moral leadership and identification with the leader. We manipulated leadership style as democratic and despotic by producing two scenarios respectively, describing the leader of a fictional country. We also manipulated group orientation of conspiracy beliefs by producing a scenario about a conspiracy with the domestic government of the fictional country as the protagonist (in-group conspiracy) or a foreign country as the protagonist of the conspiracy (outgroup conspiracy). A pre-test study (N=100) provided evidence for the efficiency of our experimental manipulations. The main study employed a 2 (in-group vs. outgroup orientation conspiracy theories) x 2 (democratic vs despotic leadership) factorial design (N=480). Results showed that there was a statistically significant main effect of orientation of conspiracy beliefs on moral leadership and identification with the leader, a statistically significant main effect of leadership style and a statistically significant interaction effect between group orientation of conspiracy beliefs and leadership style on moral leadership and identification with the leader. A significant moderating effect of right-wing authoritarianism was found in the relationship between group orientation of conspiracy theories and perceptions of moral leadership and identification with the leader. Discussion focuses on the use of in-group or outgroup orientated conspiracy beliefs in moral leadership practice.

scholarly journals Influence of Servant leadership on Project success with mediating role of Team building and moderating role of Trust in Pakistan

2018 ◽  
Vol 6 (2) ◽  
pp. 52-59
Author(s):  
Sidra Yousaf ◽  
Keyword(s):  
Servant Leadership ◽  
Project Success ◽  
Team Building ◽  
Sampling Technique ◽  
Future Directions ◽  
Moderation Effect ◽  
Mediating Role ◽  
The Relationship ◽  
Moderating Role

The aim of the study was to explore the relationship between servant leadership and project success through the mechanism of team building; while trying to find out the moderation effect of trust. The data were collected from 120 employees in Islamabad Rawalpindi area through questionnaire from a sample drawn through convenient sampling technique. The data were analyzed through regression. The study findings suggested that Servant leadership has a positive relationship with project success, while team building also mediates the relationship between the two variables. Similarly, trust positively moderates the relationship between servant leadership and team building. The study concludes by discussing implications and future directions.

scholarly journals Performance and (non) mandatory disclosure: the moderating role of the Directive 2014/95/EU

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sebastiano Cupertino ◽  
Gianluca Vitale ◽  
Pasquale Ruggiero
Keyword(s):  
Financial Performance ◽  
Moderating Effects ◽  
Content Type ◽  
Moderation Effect ◽  
Trade Offs ◽  
Performance Dimensions ◽  
The Impact ◽  
The Relationship ◽  
Moderating Role

PurposeThis paper investigates whether and how Directive 2014/95/EU affects financial performance as well as its moderation effect on the relationship between financial and non-financial performance, involving different stakeholders' perspectives.Design/methodology/approachWe adopted the panel data approach to perform random effects regression analysis on a sample of 435 European listed non-financial companies, considering a timeframe of six years. Furthermore, the moderation effect of the Directive 2014/95/EU on the relationship between financial and non-financial performance has been tested.FindingsNFD regulation negatively affects firms' operating profitability and shareholder value while produces no effects on debtholders' returns. Nevertheless, the Directive 2014/95/EU has general positive moderating effects on the relationship between non-financial and financial performance, mitigating the direct costs induced by pursuing non-financial performance.Research limitations/implicationsShifting from mimetic to coercive isomorphism caused a strengthening of the complementarity between financial and non-financial performance dimensions, extending the concept of performance itself. The analysis carried out is limited to a short-term timeframe and on non-financial companies subject to the Directive 2014/95/EU.Practical implicationsThe paper highlights trade-offs between the costs induced by non-financial activities and the benefits of being compliant with the non-financial disclosure (NFD) regulation, supporting managers in allocating business resources.Originality/valueThis paper is among the first that investigates the impact of mandatory NFD on the relationship between non-financial and financial performance. It is also one of the earliest in finding some pieces of evidence on the direct impact of Directive 2014/95/EU on EU companies' financial performance.

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