scholarly journals Red Flags, Sob Stories & Scams: The contested meaning of governance on carework labor platforms

2021 ◽  
Author(s):  
Julia Ticona
Keyword(s):  
Social Media ◽  
Red Flags ◽  
Online Forums ◽  
Governance Mechanisms ◽  
Employment Relationships ◽  
Unpaid Labor ◽  
Governance Strategies ◽  
Multi Stakeholder

Labor platform scams are an opportunity to integrate scholarship about governance across social media and labor platforms. Labor platforms have borrowed governance mechanisms from social media to cultivate trust among users and remove problematic content. However, while these platforms may share governance strategies, labor platforms mediate employment relationships between workers and clients with different amounts of power. Based on a multi-stakeholder ethnography of carework labor platforms, online careworker forums, and interviews, this study describes scams on carework labor platforms. Labor platforms narrate workers into the role of technology consumers, constricting their own obligations to workers. Workers’ explanations of scams vary, with some contesting and others aligning with platform narratives. Some workers seek support in online forums, which remediate the harm of scams for some, but also enroll workers in unpaid labor. These scams challenge the assumption of antagonism between the interests of workers and platform companies and highlights the consumerization of work.

The internet, its governance, and the multi-stakeholder model

Info ◽  
2014 ◽  
Vol 16 (2) ◽  
pp. 16-46 ◽  
Author(s):  
Richard Hill
Keyword(s):  
The Internet ◽  
Intergovernmental Organizations ◽  
Governance Mechanisms ◽  
Content Type ◽  
Key Characteristics ◽  
Stakeholder Model ◽  
Key Issues ◽  
Multi Stakeholder ◽  
Current Governance

Purpose – The purpose of this article is to provide an overview of key issues and concepts related to discussions of the internet, its governance, and its multi-stakeholder model. Design/methodology/approach – The method adopted is to discuss definitions of internet, to identify the key characteristics of internet, to define the multi-stakeholder approach, and to discuss the results it has achieved. Findings – The article finds that the internet is different from other networks, albeit not exactly in the ways that are commonly mentioned, and it finds that the internet's current governance mechanisms can be improved, in particular by increasing the role of more traditional governance mechanisms such as intergovernmental organizations. Originality/value – The analysis and conclusions are not found in previous literature, and they are meant to provoke further research and discussion.

Influence of social networks on business processes’ development

2020 ◽  
Vol 19 (12) ◽  
pp. 2225-2252
Author(s):  
E.V. Popov ◽  
V.L. Simonova ◽  
O.V. Komarova ◽  
S.S. Kaigorodova
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Business Models ◽  
Business Processes ◽  
Digital Economy ◽  
Theoretical Understanding ◽  
Sales Channels ◽  
A Value ◽  
The Impact

Subject. The emergence of new ways of interaction between sellers and buyers, the formation of new sales channels and product promotion based on the use of digital economy tools is at the heart of improving the business processes. Social networks became a tool for development; their rapid growth necessitates theoretical understanding and identification of potential application in enterprise's business process digitalization. Objectives. We explore the role of social media in the digitalization of business processes, systematize the impact of social networks on business processes of enterprises in the digital economy. Methods. The theoretical and methodological analysis of social networks as a tool for digitalization of company's business processes rests on the content analysis of domestic and foreign scientific studies, comparison, generalization and systematization. Results. We highlight the key effects of the impact of social networks on the business processes of the company; show that the digitalization of business processes should be considered in the context of a value-based approach, aimed at creating a value through the algorithmization of company operations. We determine that social networks are one of the most important tools for digitalization of company's business processes, as they have a high organizational and management potential. We also systematize the effects of social media on company's business processes. Conclusions. We present theoretical provisions of the impact of social networks on business processes of enterprises, which will enable to model and organize ideas about the development of digital ecosystems and the formation of business models.

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