The Effect of Users" Technology Readiness on Perception of Fairness in Self-Service Technology Policies: From the Perspective of Shadow Work

2021 ◽  
Vol 33 (5) ◽  
pp. 373-394
Author(s):  
Hyunkyu Kim ◽  
Namho Chung ◽  
Baek Poe
Keyword(s):  
Technology Readiness ◽  
Self Service ◽  
Self Service Technology ◽  
Technology Policies

scholarly journals Technology Readiness and Likelihood to Use Self-Checkout Services Using Smartphone in Retail Grocery Stores: Empirical Evidences from Hyderabad, India

2018 ◽  
Vol 7 (1) ◽  
pp. 1-15 ◽  
Author(s):  
Hory Sankar Mukerjee ◽  
G. K. Deshmukh ◽  
U. Devi Prasad
Keyword(s):  
Mobile App ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Technology Readiness ◽  
Grocery Stores ◽  
Perceived Ease Of Use ◽  
Self Service ◽  
Positive Correlations ◽  
Self Service Technology ◽  
Retail Grocery

Present study is an attempt to measure technology readiness of Indian customers towards self checkout service (SCS) through mobile app at retail stores at Hyderabad, India. Self-checkout services (SCS), a key offering of self service technology (SST), ‘is the technological enablement of customers to make payments and complete a checkout, after shopping, with little or no interaction with a service employee.’ Researchers also studied correlations between technology readiness, perceived usefulness, perceived ease of use, and likelihood to use SCS. For the purpose of the study TRI 2.0 developed by Parasuraman and Colby (2015) was used along with items of perceived usefulness and perceived ease of use, adapted from Davis (1989) , and items of ‘likelihood to use’ adapted from Bitner, Ostrom and Meuter (2002) . The findings of the study reveal that respondents’ technology readiness was moderate with respect to mobile based SCS. Significant positive correlations were found between: technology readiness and perceived ease of use, perceived ease of use and perceived usefulness, perceived ease of use and likelihood to use, perceived usefulness and likelihood to use. Further the respondents were categorised in to five technology segments as sceptics, explorers, pioneers, avoiders and hesitators.

scholarly journals Assessing Chinese Consumers Likelihood To Adopt Self-Service Technologies

2011 ◽  
Vol 8 (2) ◽  
Author(s):  
Kevin M. Elliott ◽  
Juan (Gloria) Meng
Keyword(s):  
Cluster Analysis ◽  
Technology Readiness ◽  
Chinese Consumers ◽  
The World ◽  
Self Service ◽  
Self Service Technology ◽  
Consumer Types

The proliferation of new self-service technology in retailing suggests a need to assess the extent to which consumers are ready and willing to actually use the technology. This study examines the influence that the dimensions of the Technology Readiness Index (TRI) has on the propensity of consumers in China, one of the fastest growing economies in the world, to use self-service technology to complete retail transactions. Cluster analysis was also used to classify Chinese consumers into consumer types based on their TRI scores. The findings indicate that the dimensions of TRI impacts consumer types differently with respect to influencing the likelihood of using self-service technology. Implications of the consumer classifications are also discussed.

scholarly journals The Effects of Consumer Readiness on the Adoption of Self-Service Technology: Moderating Effects of Consumer Traits and Situational Factors

2020 ◽  
Vol 13 (1) ◽  
pp. 95
Author(s):  
Hyeon-Sook Shim ◽  
Sang-Lin Han ◽  
Joseph Ha
Keyword(s):  
Service Quality ◽  
Service Industries ◽  
Point Of View ◽  
Situational Factors ◽  
Technology Readiness ◽  
Labor Costs ◽  
Service Employees ◽  
Customer Services ◽  
Self Service ◽  
Self Service Technology

Self Service Technology (SST] refers to technological interfaces that enable customers to produce a service independently, without service employees’ direct involvement. Because of the recent technological evolution and rising labor costs, most companies in the retail and service industries tend to use more technology-based SST options. This study tried to investigate the effects of technology readiness and consumer readiness on SST service quality, attitude toward using SST, and intention to use SST in the restaurants. This study verified that consumer readiness as well as technology readiness is a significant leading variable that influences perceived SST service quality that previous studies have not dealt with. The results of this study can provide various suggestions regarding the recent technology-based customer services from the practical point of view.

scholarly journals KESIAPAN PENERIMAAN TEKNOLOGI BAGI DOSEN DALAM MENGADOPSI IMISSU DI UNIVERSITAS UDAYANA

2019 ◽  
Vol 1 (1) ◽  
pp. 15
Author(s):  
Ade Devia Pradipta ◽  
Putu Titah Kawitri Resen
Keyword(s):  
Key Words ◽  
Integrated System ◽  
Technology Readiness ◽  
Four Dimensions ◽  
Survey Technique ◽  
The Subject ◽  
Self Service ◽  
Readiness To Adopt ◽  
Self Service Technology

ABSTRAK IMISSU merupakan sebuah sistem terintegrasi milik Universitas Udayana yang bertujuan untuk mewujudkan self service technology pada organisasi. Dosen sebagai salah satu pengguna IMISSU diharapkan mampu mendokumentasikan kegiatannya dengan memanfaatkan IMISSU. Namun, sebelum seorang individu memutuskan untuk menerima atau menolak sebuah teknologi, kesiapan mereka untuk menerima teknologi menjadi satu hal yang penting. Penelitian ini bertujuan untuk menjelaskan kesiapan dosen di Universitas Udayana untuk mengadopsi IMISSU sebagai sebuah inovasi. IMISSU merupakan sistem terintegrasi milik Universitas Udayana unutk mempermudah civitas akademika dalam melakukan pekerjaan. Sebanyak 157 dosen yang memiliki akun dan menggunakan IMISSU secara reguler menjadi sampel dalam penelitian ini. Kesiapan dosen dalam mengadopsi IMISSU diukur dengan menggunakan Indeks Kesiapan Teknologi yang meliputi empat dimensi, yaitu optimism, keinovatifan, ketidaknyamanan, dan ketidakamanan. Penelitian ini menggunakan metode survey dan data dianalisis secara deskriptif kuantitatif. Hasil penelitian ini menemukan bahwa rata-rata skor untuk keempat dimensi adalah tinggi. Hal ini berarti bahwa dosen di Universitas Udayana memiliki pandangan positif terhadap IMISSU sebagai sebuah inovasi. Namun, perasaan ketidaknyamanan masih ada karena kompleksitas fitur IMISSU. Kata kunci: dosen, IMISSU, Indeks Kesiapan Teknologi.    ABSTRACT IMISSU is an integrated system ini Udayana University which help organization to create self service technology. Lecturers as one of the IMISSU’s user were expected to keep their activities in IMISSU. However, it is important to measure the readiness to adopt or reject the technology. The aim of this study is to describe the readiness of lecturers in Udayana University to adopt IMISSU as an innovation. IMISSU is an integrated system in Udayana University to help organization’s member work easier. The subject of this study was 157 lecturers who had account in IMISSU and used IMISSU regularly. The readiness of lecturers to adopt IMISSU was measured by Technology Readiness Index, which is included four dimensions, optimism, innovativeness, discomfort, and insecurity.  Survey technique was used and the data were analyzed by descriptive quanitative. This study found that the average scores for all dimensions were high. It means the lecturers were accepted IMISSU as an innovation positively. In other side, they still felt uncomfortable with the features of IMISSU because of its complexity.  Key words: IMISSU, Lecturer, Technology Readiness Index.  

scholarly journals Technology Readiness and Users Satisfaction towards Self-Service Technology at Malaysian Airport

2012 ◽  
Vol 4 (8) ◽  
pp. 453-460 ◽  
Author(s):  
Nik Ab Halim
Keyword(s):  
Customer Satisfaction ◽  
Low Cost ◽  
Innovative Technology ◽  
Technology Readiness ◽  
Kuala Lumpur ◽  
Four Dimensions ◽  
Demographic Groups ◽  
Low Cost Carrier ◽  
Self Service ◽  
Self Service Technology

This study examines the relationship between four dimensions of Technology Readiness Index (TR) namely optimism, innovativeness, insecurity, discomfort, and the level of customer’s satisfaction towards the use of self-service technology (SSTs) at the airport. SSTs used by the airport operators or airlines at the terminal for check-in or when performing other transactions includes booking airline ticket online, kiosk check-in and mobile check-in. At the same time, this study also tries to look at whether there is any difference in technology readiness between different demographic groups of Malaysians. Survey questionnaires were distributed to passengers at Kuala Lumpur International Airport (KLIA) and Low Cost Carrier Terminal (LCCT) in Sepang, Selangor, Malaysia. The result of the analysis shows that innovativeness and optimism have a positive relationship with customer satisfaction. There are also differences in technology readiness among different gender for innovativeness and insecurity index. The implication of the study suggests that Malaysia’s airport or airline providers should increase customer satisfaction especially by introducing new innovative technology at their premises. The findings may also help firms develop their strategy to further increase the customer’s satisfaction when using the selfservice technology (SST) at airports in Malaysia.

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