ESTABLISHING AGILE ORGANIZATIONS THROUGH INFORMATION TECHNOLOGY AND THE IMPACT OF INTERNAL INFORMATION TECHNOLOGY SERVICES PERCEPTIONS ON THE QUALITY OF INFORMATION TECHNOLOGY SERVICES (IN SMALL AND MEDIUM INDUSTRIES OF THE ALBORZ PROVINCE)

2020 ◽  
Vol 7 (04) ◽  
Keyword(s):  
Information Technology ◽  
Quality Of Information ◽  
Information Technology Services ◽  
Technology Services ◽  
Internal Information ◽  
The Impact ◽  
Agile Organizations

scholarly journals THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES (A RELAÇÃO ENTRE OS FATORES CRIADORES DO TECHNOSTRESS E A QUALIDADE PERCEBIDA DE SERVIÇOS DE TECNOLOGIA DA INFORMAÇÃO)

2016 ◽  
Vol 14 (3) ◽  
pp. 6-28
Author(s):  
Danilo Magno Marchiori ◽  
Emerson Wagner Mainardes
Keyword(s):  
Information Technology ◽  
Perceived Quality ◽  
Quality Of Information ◽  
Information Technology Services ◽  
Technology Services ◽  
The Relationship

Esta pesquisa apresenta a relação entre os fatores criadores do technosstress e a qualidade percebida de serviços prestados por departamentos internos de tecnologia da informação. Para tanto, foram realizadas regressões lineares múltiplas, a partir de uma amostra contendo 927 respostas de usuários de serviços de TI. Os participantes trabalham em 14 diferentes instituições públicas brasileiras, distribuídas entre as 5 regiões do país e fortemente dependentes de tecnologia da informação para seus processos de negócio. Os resultados mostraram que a entrega do serviço, o produto do serviço e o ambiente do serviço possuem poder explicativo sobre a qualidade geral dos serviços. Adicionalmente, os dados revelaram que a tecnoinvasão, fator criador do technostress referente ao sentimento dos usuários de que sua vida pessoal está sendo invadida pela tecnologia da informação, mostrou-se negativamente relacionada à qualidade geral do serviço.

Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study

1999 ◽  
Vol 1999 (102) ◽  
pp. 37-54 ◽  
Author(s):  
Christopher Spalding Peebles ◽  
Laurie G. Antolovic ◽  
Norma B. Holland ◽  
Karen Hoeve Adams ◽  
Debby Allmayer ◽  
...  
Keyword(s):  
Information Technology ◽  
Indiana University ◽  
Quality Of Information ◽  
Information Technology Services ◽  
Technology Services ◽  
The Cost

scholarly journals Perencanaan Arsitektur Teknologi Informasi Kelurahan Babau Menggunakan TOGAF ADM

2021 ◽  
Vol 12 (2) ◽  
pp. 116
Author(s):  
Yohanes Hugo Maur ◽  
Andi Wahju Rahardjo Emanuel
Keyword(s):  
Information Technology ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Administrative Services ◽  
Information Technology Services ◽  
Technology Services ◽  
Performance Problem ◽  
Advanced Information Technology ◽  
Further Development

Abstract. Information technology architecture planning for Baubau Village using TOGAF ADM. Babau Village is a village located in Kupang Regency, East Nusa Tenggara Province. Currently, Babau Village has implemented information technology as a centre for information and administrative services. To improve the quality of service to the community, existing information technology needs to be further developed because the amount of information in the system will continue to increase along with population growth. The problem faced if information technology is not developed is a system performance problem. For further development to be more focused, research on an information technology architecture design for Babau Village. The design using TOGAF ADM is a blueprint and a roadmap for the development of advanced information technology services. The aim is that the existing business processes within the Babau Village related to information and administrative services continue to develop according to the needs of the community and the organizational management of Babau Village.Keywords: enterprise architecture planning, TOGAF, ADM, Babau VillageAbstrak. Kelurahan Babau adalah sebuah kelurahan yang terletak di Kabupaten Kupang, Provinsi Nusa Tenggara Timur. Saat ini Kelurahan Babau sudah menerapkan teknologi informasi sebagai pusat pelayanan informasi dan administrasi. Demi meningkatkan kualitas pelayanan kepada masyarakat, teknologi informasi yang ada perlu dikembangkan lebih lanjut karena jumlah informasi yang ada dalam sistem akan terus meningkat seiring pertumbuhan jumlah penduduk. Masalah yang dihadapi apabila teknologi informasi tidak dikembangkan ialah masalah kinerja sistem. Agar pengembangan tahap lanjut lebih terarah, penelitian mengenai sebuah perancangan arsitektur teknologi informasi untuk Kelurahan Babau. Perancangan yang menggunakan TOGAF ADM tersebut merupakan blueprint dan juga roadmap untuk pengembangan pelayanan teknologi informasi tahap lanjut. Tujuannya ialah proses bisnis yang ada didalam Kelurahan Babau terkait pelayanan informasi dan administrasi terus berkembang sesuai dengan kebutuhan masyarakat dan pengurus organisasi Kelurahan Babau.Kata Kunci: arsitektur teknologi informasi, TOGAF, ADM, Kelurahan Babau

scholarly journals Strategic development of information technology services in a provincial higher education institute

2005 ◽  
Vol 21 (4) ◽  
Author(s):  
Prachit Intaganok ◽  
Peter Waterworth ◽  
Siwaporn Srisamai
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Education Institution ◽  
It Services ◽  
Strategic Development ◽  
North Eastern ◽  
Information Technology Services ◽  
Technology Services ◽  
The Impact

<span>This paper describes a research project on the introduction of information technology (IT) services to a higher education institution in north eastern Thailand. The project considered the literature on the processes involved in the introduction of IT services to educational institutions in various parts of the world and attempted to understand the issues that institutions had to deal with in introducing and productively using IT services in teaching, scholarship and administration. It then analyses the nature of the process at the case study institution, through a range of quantitative and qualitative measures designed to draw data from staff, students and senior institutional managers. A number of similarities and differences were identified between what was found in the literature and what had occurred at the case study institution and analysis of them led to the development of a model to attempt to explain the attitudinal and practical stages through which an institution goes in adopting a technical innovation. The impact of cultural and contextual factors upon the acceptance of an innovation is stressed.</span>

Postmodernist and consumerist influences on information consumption

Kybernetes ◽  
2014 ◽  
Vol 43 (6) ◽  
pp. 924-934 ◽  
Author(s):  
Arthur R. Taylor
Keyword(s):  
Information Technology ◽  
Information Quality ◽  
Information Dissemination ◽  
Information Science ◽  
Relevance Theory ◽  
Information Production ◽  
Quality Of Information ◽  
Content Type ◽  
The Impact

Purpose – The statement “information is a difference that makes a difference” implies causal relationships between information bits. This relationship includes the use or consumption of information. It is this consumption of information in the context of information science, consumerism, postmodernism, and the vast information technology changes of the past decades that converge to create an environment in which the veracity and general quality of information is challenged. The purpose of this paper is to examine information consumption in this context. Design/methodology/approach – This paper will examine the consumption of information within the context of information science relevance theory, consumerism, postmodernism, and significant changes in information technology, providing some historical context and examining the impact of the convergence. Relevant arguments and theory will be presented as evidence of the impact of this convergence on the quality of information. Findings – Dimensions of information quality are examined in relation to consumerism and postmodernism. Postmodern thought embraces the market and consumerism. Information production (journalism, mass media) is yet another cultural product in the market. Information production cast into the market framework is influenced by the revised sequence of capital consumer markets where demand control through advertising and marketing and pursuit of additional surplus value impact the quality of information. This leads to biased and fragmented dissemination of information. Breakdown of traditional control structures is another side effect of this convergence, leading to prosumerism (amateur) information dissemination with similar impacts on information quality. Originality/value – This paper provides a cross-disciplinary examination of the current convergence of information science, postmodernism, and capital markets within the context of consumerism. It identifies evidence of the impact of this convergence on the reduced quality of information being disseminated and consumed and provides a basis for further discussion and examination.

scholarly journals The impact of outsourcing information technology services on business operations

2021 ◽  
Vol 23 (1) ◽  
Author(s):  
Patricia Mtsweni ◽  
Sello N. Mokwena ◽  
Michael N. Moeti
Keyword(s):  
Information Technology ◽  
Service Providers ◽  
Positive Impact ◽  
It Services ◽  
Structured Interviews ◽  
Business Operations ◽  
Information Technology Services ◽  
Technology Services ◽  
The Impact ◽  
It Operations

Background: Organisations outsource Information Technology (IT) services in order to keep up with the IT evolution and to remain competitive. Although the IT operations department is responsible to manage service provider service quality, they are not in a position to evaluate IT services performance because of the loss of control and capability in the IT environment.Objectives: This article investigated the impact of outsourcing in-house IT services on the performance of IT operations and how it affects the performance of the organisation.Methods: The qualitative approach was used in this research. Data was collected using structured interviews and were analysed using thematic analysis.Results: Outsourcing of IT services was found to have negative and positive impact on the organisation. Knowledge of the operating environment proved to be significant in the provision of relevant services that add value to the organisation. The results of the analysis revealed that in-house IT and the quality of IT services provided have a direct impact on the performance of the organisation.Conclusion: The study demonstrated that outsourcing IT services impacts the quality and the performance of the organisation positively and negatively. The study recommended that in-house IT and outsource service providers need to collaborate to ensure smooth service delivery, process alignment and also to equip in-house IT with skills to handle first-line support.

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