scholarly journals The impact of outsourcing information technology services on business operations

2021 ◽  
Vol 23 (1) ◽  
Author(s):  
Patricia Mtsweni ◽  
Sello N. Mokwena ◽  
Michael N. Moeti
Keyword(s):  
Information Technology ◽  
Service Providers ◽  
Positive Impact ◽  
It Services ◽  
Structured Interviews ◽  
Business Operations ◽  
Information Technology Services ◽  
Technology Services ◽  
The Impact ◽  
It Operations

Background: Organisations outsource Information Technology (IT) services in order to keep up with the IT evolution and to remain competitive. Although the IT operations department is responsible to manage service provider service quality, they are not in a position to evaluate IT services performance because of the loss of control and capability in the IT environment.Objectives: This article investigated the impact of outsourcing in-house IT services on the performance of IT operations and how it affects the performance of the organisation.Methods: The qualitative approach was used in this research. Data was collected using structured interviews and were analysed using thematic analysis.Results: Outsourcing of IT services was found to have negative and positive impact on the organisation. Knowledge of the operating environment proved to be significant in the provision of relevant services that add value to the organisation. The results of the analysis revealed that in-house IT and the quality of IT services provided have a direct impact on the performance of the organisation.Conclusion: The study demonstrated that outsourcing IT services impacts the quality and the performance of the organisation positively and negatively. The study recommended that in-house IT and outsource service providers need to collaborate to ensure smooth service delivery, process alignment and also to equip in-house IT with skills to handle first-line support.

scholarly journals Strategic development of information technology services in a provincial higher education institute

2005 ◽  
Vol 21 (4) ◽  
Author(s):  
Prachit Intaganok ◽  
Peter Waterworth ◽  
Siwaporn Srisamai
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Education Institution ◽  
It Services ◽  
Strategic Development ◽  
North Eastern ◽  
Information Technology Services ◽  
Technology Services ◽  
The Impact

<span>This paper describes a research project on the introduction of information technology (IT) services to a higher education institution in north eastern Thailand. The project considered the literature on the processes involved in the introduction of IT services to educational institutions in various parts of the world and attempted to understand the issues that institutions had to deal with in introducing and productively using IT services in teaching, scholarship and administration. It then analyses the nature of the process at the case study institution, through a range of quantitative and qualitative measures designed to draw data from staff, students and senior institutional managers. A number of similarities and differences were identified between what was found in the literature and what had occurred at the case study institution and analysis of them led to the development of a model to attempt to explain the attitudinal and practical stages through which an institution goes in adopting a technical innovation. The impact of cultural and contextual factors upon the acceptance of an innovation is stressed.</span>

A Survey on Security Aspects of Server Virtualization in Cloud Computing

2017 ◽  
Vol 7 (3) ◽  
pp. 1326 ◽  
Author(s):  
O Sri Nagesh ◽  
Tapas Kumar ◽  
Venkateswara Rao Vedula
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
Service Providers ◽  
Cloud Service ◽  
Ease Of Use ◽  
Server Virtualization ◽  
Virtualization Technology ◽  
Information Technology Services ◽  
Technology Services ◽  
Processing And Storage

Significant exploitation and utilization of cloud computing in industry is come with and in the identical time vulnerable by unease regarding protection of data hold by cloud computing providers. One of the penalties of moving data processing and storage off business site is that organizations have fewer controls over their infrastructure. seeing that, cloud service (CS) providers must hope that the CS provider is capable to protect their data and infrastructure from both exterior and domestic attacks. Presently however, such hope can only rely on organizational procedures stated by the CS provider and cannot be remotely verified and validated by an external party. The central distinction between cloud computing and conventional enterprise internal Information Technology services is that the proprietor and the consumer of cloud Information Technology infrastructures are separated in cloud. This transform requires a safety responsibility severance in cloud computing. Cloud service providers (CSP) should safe the services they propose and cannot surpass the customers’ authorities. Virtualization is a buildup utterance in the Information Technology world. With the assure to reduce the ever mounting infrastructure inside data centers connected to other important apprehensions such as ease of use and scalability, virtualization technology has been in advance recognition not only with IT experts yet also among administrators and executives as well. The progressively more growing rate of the approval of this technology has exposed these systems to new protection concerns which in recent history have been unnoticed or merely overlooked. This paper presents an in depth state of art gaze at  present most old server virtualization explanations, as well as a writing study on different security matters found inside this virtualization technology. These problems can be practical to all the existing virtualization technologies accessible with no spotlight on a specific answer. Nevertheless, we do susceptibility investigation of two of the mainstream recognized virtualization answers: VMware ESX and Xen. to conclude, we illustrate some clarifications on how to progress the security of online banking and electronic commerce, using virtualization.

scholarly journals INFORMATION TECHNOLOGY SERVICES SUPPORT FOR EMERGENCIES

2019 ◽  
Vol 12 (2) ◽  
Author(s):  
Donald Z. Spicer
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Higher Education Institutions ◽  
Education Institution ◽  
It Services ◽  
Quarter Century ◽  
Emergency Situations ◽  
Research Mission ◽  
Information Technology Services ◽  
Technology Services

For at least the last quarter century, enterprises—including higher education institutions—have increasingly relied on Information Technology Services (ITS) for business functions. As a result, IT organizations have had to develop the discipline of production operations as well as recovery procedures to respond when those operations are disrupted. More recently, both the academic and research mission activities of higher education institutions have become increasingly supported by ITS. That ITS touches almost every activity of a higher education institution puts special emphasis on IT services in emergency situations. This paper outlines an evolution of thinking regarding the role of ITS in enterprise emergency response.

Complacency Leading to Reduced Competitive Intensity in the Indian Information Technology Services Sector Resulting in Diminished Market Opportunity

2020 ◽  
pp. 097215092092695
Author(s):  
Achutha Jois ◽  
Somnath Chakrabarti
Keyword(s):  
Information Technology ◽  
Economies Of Scale ◽  
World Market ◽  
It Services ◽  
Competitive Intensity ◽  
Market Growth ◽  
East European ◽  
Services Sector ◽  
Information Technology Services ◽  
Technology Services

Indian Information Technology (IT) services sector today commands a huge share of worldwide IT sourcing spend. India stays to be a driving force for worldwide sourcing growth despite rising de-globalization moves across Western economies, challenges posed by East European nations, Russia, China and East Asia. A pertinent question that comes up is how will India take on the rivalry, while the Indian IT services sector seems to be content and complacent. One can see that the hunger for growth which we saw in the late 1990s and the decade of 2000s is fast eroding. India’s incentive to the world market was its economies of scale and cost advantage; however, the disruption created by the extant outsourcing or offshoring business model is fast receding. The Indian IT Services players turned complacent while competing as disruption and differentiation gave them a unique advantage and value proposition. This article builds on various articles in this domain while analysing how complacency affects competitive intensity, in turn resulting in a reduced intensity in market growth opportunity. This article endeavours to evaluate whether Indian IT services sector is trapped in its self-projected image leading to Narcissus effect.

scholarly journals Evaluation of Green IT services with Fuzzy Screening approach

2017 ◽  
Vol 21 ◽  
Author(s):  
Sajjad Shokouhyar‎ ◽  
Alireza Noorbakhsh ◽  
Armin Aalirezaei
Keyword(s):  
Information Technology ◽  
Synthesis Method ◽  
Cost Effective ◽  
It Services ◽  
Green It ◽  
Analytic Hierarchy ◽  
Statistical Population ◽  
Information Technology Services ◽  
Technology Services ◽  
Technology Strategies

Regarding development of Information Technology, the world of industry has inordinately benefited, albeit that has some losses. Unless the losses are considered, advanced losses will be seen after progress with which is more difficult to cope. Neglecting the future and the risk involved in the industry, not to mention the lack of knowledge in dealing with sudden alterations, compel irrecoverable loss. In this context, information technology services in organizations are aimed to be cost-effective and have minimum environmental impact, according to green information technology strategies. Concerning significance of the issue, purpose of this research is assessment of information technology services with respect to greenness level in a general contractor organization by combination of Fuzzy Analytic Hierarchy Process and Fuzzy Screening Procedure to enhance the greenness level of IT services. The effectiveness of using this approach is including qualitative, quantitative, and uncertainty nature of the problem. In this paper, to consider the Green IT services criteria, literatures have been studied by meta-synthesis method, then the importance of the criteria has been determined by questionnaires so as to rank Green IT criteria. Eventually, the organization level has been concluded in terms of the greenness level of IT services. As a case study, IT experts and managers of KAYSON Inc. organization are considered as statistical population of this research. The reduction had the highest weight among other criteria- recycling and reusing - in KAYSON Inc. organization. Finally, the organization greenness level was determined moderate in terms of IT services.

scholarly journals Latvian information technology companies’ export promotion to the US

2020 ◽  
Author(s):  
Agnese Batenko ◽  
◽  
Inguna Jurgelane-Kaldava ◽  
Keyword(s):  
Information Technology ◽  
The United States ◽  
Export Promotion ◽  
Strategy Development ◽  
It Services ◽  
Export Strategy ◽  
The Us ◽  
Information Technology Services ◽  
Technology Services ◽  
Information Technology Companies

Information technology is one of the fastest growing service export industries in the world. According to information collected by LIAA (Information and Communications ..., 2018), in 2017, 40 % of Latvian information technology companies exported to the Baltic States. In 2017, the United States (further – US) was the ninth largest export partner and the 18 th largest import partner of Latvia. The US is the world’s largest software and information technology services provider, accounting for ¾ of the total global IT market. Latvian information technology companies have an interest in an information technology service exports to the US; however, currently IT companies mostly choose not to conduct market research and export strategy development. Consequently, it is necessary to evaluate the export potential of Latvian information technology services and to determine the export promotion activities of Latvian information technology services to the US. So far, there are no analysis of the Latvian IT export promotion to US that would be based on company’s needs, experience and resources available. The results of the research concluded that the export tendencies of IT services are upward and the export balance of Latvian IT services with the US is positive.

Cross-border labor mobility in information technology services: A quantitative approach to estimate protectionism in selected developed country markets

2014 ◽  
Vol 05 (01) ◽  
pp. 1440004
Author(s):  
Pralok Gupta
Keyword(s):  
Information Technology ◽  
Developed Countries ◽  
It Services ◽  
Developed Country ◽  
Cross Border ◽  
Information Technology Services ◽  
Technology Services ◽  
Qualitative Nature ◽  
Regulatory Measures ◽  
Recent Financial Crisis

This paper analyzes regulatory measures affecting cross-border labor movement (mode 4 of services trade) in Information Technology (IT) services for selected developed countries (Australia, Canada, UK and US). It contributes to the existing literature by developing a template for quantifying the qualitative nature of regulations affecting the mode 4 service trade. It constructs trade restrictiveness indices for assessing protectionism affecting the temporary movement of Indian IT professionals to these countries in the pre- and post-recession periods. It finds that developed country IT markets have become more protectionist after the recent financial crisis, mainly on account of stricter immigration measures in these countries.

Influence of customer participation on information technology services

2017 ◽  
Vol 117 (6) ◽  
pp. 1077-1092 ◽  
Author(s):  
Jia-Jhou Wu ◽  
Hung Yu Kung ◽  
Tom M.Y. Lin
Keyword(s):  
Information Technology ◽  
Switching Costs ◽  
Least Squares Method ◽  
Relationship Maintenance ◽  
Customer Participation ◽  
Role Clarity ◽  
It Services ◽  
Content Type ◽  
Information Technology Services ◽  
Technology Services

Purpose The purpose of this paper is to investigate how customer participation (CP) influences the two contrasting relationship maintenance mechanisms: dedication and constraint, and identifies its antecedents in the context of business-to-business information technology (IT) services. Design/methodology/approach An empirical study was conducted through a survey of 126 firms receiving IT services in Taiwan. The partial least squares method was used to test the conceptual model of the study. Findings The results indicated that CP positively relates to IT service quality, thereby influencing satisfaction (i.e. dedication). In addition, CP was also found to be positively associated with switching costs (i.e. constraint). Both satisfaction and switching costs have significant influences on loyalty. Furthermore, IT capabilities, organizational compatibility, and role clarity are positively related to CP. Research limitations/implications Longitudinal studies are needed to explore how CP affects the dual mechanisms in different phases of customer-firm relationships. Originality/value The study contributes to a thorough understanding of the influences of CP on relationship maintenance.

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