scholarly journals Strategic development of information technology services in a provincial higher education institute

2005 ◽  
Vol 21 (4) ◽  
Author(s):  
Prachit Intaganok ◽  
Peter Waterworth ◽  
Siwaporn Srisamai
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Education Institution ◽  
It Services ◽  
Strategic Development ◽  
North Eastern ◽  
Information Technology Services ◽  
Technology Services ◽  
The Impact

<span>This paper describes a research project on the introduction of information technology (IT) services to a higher education institution in north eastern Thailand. The project considered the literature on the processes involved in the introduction of IT services to educational institutions in various parts of the world and attempted to understand the issues that institutions had to deal with in introducing and productively using IT services in teaching, scholarship and administration. It then analyses the nature of the process at the case study institution, through a range of quantitative and qualitative measures designed to draw data from staff, students and senior institutional managers. A number of similarities and differences were identified between what was found in the literature and what had occurred at the case study institution and analysis of them led to the development of a model to attempt to explain the attitudinal and practical stages through which an institution goes in adopting a technical innovation. The impact of cultural and contextual factors upon the acceptance of an innovation is stressed.</span>

scholarly journals INFORMATION TECHNOLOGY SERVICES SUPPORT FOR EMERGENCIES

2019 ◽  
Vol 12 (2) ◽  
Author(s):  
Donald Z. Spicer
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Higher Education Institutions ◽  
Education Institution ◽  
It Services ◽  
Quarter Century ◽  
Emergency Situations ◽  
Research Mission ◽  
Information Technology Services ◽  
Technology Services

For at least the last quarter century, enterprises—including higher education institutions—have increasingly relied on Information Technology Services (ITS) for business functions. As a result, IT organizations have had to develop the discipline of production operations as well as recovery procedures to respond when those operations are disrupted. More recently, both the academic and research mission activities of higher education institutions have become increasingly supported by ITS. That ITS touches almost every activity of a higher education institution puts special emphasis on IT services in emergency situations. This paper outlines an evolution of thinking regarding the role of ITS in enterprise emergency response.

scholarly journals The impact of outsourcing information technology services on business operations

2021 ◽  
Vol 23 (1) ◽  
Author(s):  
Patricia Mtsweni ◽  
Sello N. Mokwena ◽  
Michael N. Moeti
Keyword(s):  
Information Technology ◽  
Service Providers ◽  
Positive Impact ◽  
It Services ◽  
Structured Interviews ◽  
Business Operations ◽  
Information Technology Services ◽  
Technology Services ◽  
The Impact ◽  
It Operations

Background: Organisations outsource Information Technology (IT) services in order to keep up with the IT evolution and to remain competitive. Although the IT operations department is responsible to manage service provider service quality, they are not in a position to evaluate IT services performance because of the loss of control and capability in the IT environment.Objectives: This article investigated the impact of outsourcing in-house IT services on the performance of IT operations and how it affects the performance of the organisation.Methods: The qualitative approach was used in this research. Data was collected using structured interviews and were analysed using thematic analysis.Results: Outsourcing of IT services was found to have negative and positive impact on the organisation. Knowledge of the operating environment proved to be significant in the provision of relevant services that add value to the organisation. The results of the analysis revealed that in-house IT and the quality of IT services provided have a direct impact on the performance of the organisation.Conclusion: The study demonstrated that outsourcing IT services impacts the quality and the performance of the organisation positively and negatively. The study recommended that in-house IT and outsource service providers need to collaborate to ensure smooth service delivery, process alignment and also to equip in-house IT with skills to handle first-line support.

The Concept of Modularity in the Context of IS/IT Project Outsourcing

2020 ◽  
Vol 11 (4) ◽  
pp. 1-17
Author(s):  
Shahzada Benazeer ◽  
Jan Verelst ◽  
Philip Huysmans
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Systematic Approach ◽  
Failure Rates ◽  
It Services ◽  
Research Project ◽  
It Project ◽  
Technology Services ◽  
Insight Into

Information systems and information technology (IS/IT) services are often outsourced to external partners for multiple reasons. The outsourcing literature is persistently reporting high failure rates in IS/IT project outsourcing. Literature suggests that the IS/IT project outsourcing is a complex maneuver, but unfortunately, none of the proposed remedies (mitigating actions) have considered addressing the complexity related issue in IS/IT project outsourcing. This paper explores the concept of modularity, as it has been applied in many other fields in order to manage complexity and enhance agility/flexibility. This paper presents a case study conducted at a Belgian organization involved in technology services and is part of a research project consisting of four cases. This study illustrates a systematic approach, how the concept of modularity can be applied in identifying ‘couplings' which may be responsible for increasing complexity to IS/IT project outsourcing. This study is a first attempt to gain insight into this phenomenon.

scholarly journals Evaluating Maturity Level Using Framework ITIL: A Case Study of Service Desk's

2018 ◽  
Vol 1 (1) ◽  
pp. 16-23
Author(s):  
Johanes Fernandes Andry ◽  
Kevin Christianto
Keyword(s):  
Information Technology ◽  
Service Level ◽  
Average Score ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Information Technology Services ◽  
Technology Services ◽  
Freight Forwarder ◽  
Document Review

Information Technology Governance has become one an important one along with Information Technology Management (ITM) and Information Technology Services Management (ITSM). For ITSM, The IT Infrastructure Library (ITIL) can be used as a quality and excellence service guideline, it improved quality control, service level, efficiency, effectiveness, and expenses of budget from information flow, Service Level Agreements (SLAs), and take control over business and management processes. This research conduct a case study on Company of Freight Forwarder Service will be called FFS, located in Jakarta with method ITIL focused on Service Desk’s. The data will collect by various method such as observation, questionnaires, interview and document review. The result showed that company FFS got average score on service desk’s is 1.94, with the highest score at area Process Capability and the lowest score at area Customer Interface. This conclude, that company FFS has a good management of service desk’s but lack of user experience on front end of service.

Complacency Leading to Reduced Competitive Intensity in the Indian Information Technology Services Sector Resulting in Diminished Market Opportunity

2020 ◽  
pp. 097215092092695
Author(s):  
Achutha Jois ◽  
Somnath Chakrabarti
Keyword(s):  
Information Technology ◽  
Economies Of Scale ◽  
World Market ◽  
It Services ◽  
Competitive Intensity ◽  
Market Growth ◽  
East European ◽  
Services Sector ◽  
Information Technology Services ◽  
Technology Services

Indian Information Technology (IT) services sector today commands a huge share of worldwide IT sourcing spend. India stays to be a driving force for worldwide sourcing growth despite rising de-globalization moves across Western economies, challenges posed by East European nations, Russia, China and East Asia. A pertinent question that comes up is how will India take on the rivalry, while the Indian IT services sector seems to be content and complacent. One can see that the hunger for growth which we saw in the late 1990s and the decade of 2000s is fast eroding. India’s incentive to the world market was its economies of scale and cost advantage; however, the disruption created by the extant outsourcing or offshoring business model is fast receding. The Indian IT Services players turned complacent while competing as disruption and differentiation gave them a unique advantage and value proposition. This article builds on various articles in this domain while analysing how complacency affects competitive intensity, in turn resulting in a reduced intensity in market growth opportunity. This article endeavours to evaluate whether Indian IT services sector is trapped in its self-projected image leading to Narcissus effect.

scholarly journals The Information System Development Based on Knowledge Management in Higher Education Institution

2020 ◽  
Vol 9 (3) ◽  
pp. 98 ◽  
Author(s):  
Mukhneri Mukhtar ◽  
Sudarmi Sudarmi ◽  
Mochamad Wahyudi ◽  
Burmansah Burmansah
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Information System ◽  
Data Collection ◽  
Management Information System ◽  
Education Institution ◽  
Research Data ◽  
Case Study Method ◽  
Management Information

The purpose of this study is to express the experiences, ideas, needs, and the use of information technology for the development of management information systems in a higher education institution. This study is qualitative approach research using the case study method. The research data collection uses the techniques of observation, interview, and documentation study. The research procedure used in this research consists of several research steps utilizing the case study method of Robert K. Yin: research planning, research design, research preparation, research data collection, research data analysis, and doing the research report. The research analysis is done by pattern matching. The data validity testing through data source triangulation and technique triangulation. The result of the study presents: (1) the analysis of management information system based on tacit and explicit knowledge through the process of exchanging experience, idea, and initiative, (2) the management information system design based on the needs analysis, and (3) the development of management information system using information technology.

External drivers of entry mode decisions of a higher education institution

2015 ◽  
Vol 28 (1) ◽  
pp. 124-140 ◽  
Author(s):  
Mei Teh Goi
Keyword(s):  
Higher Education ◽  
Cultural Distance ◽  
Education Institution ◽  
Minimal Amount ◽  
Higher Education Institution ◽  
Marketing Department ◽  
Content Type ◽  
Governance Quality ◽  
The Impact

Purpose – The purpose of this paper is to examine the impact of cultural distance, governance quality, and market attractiveness on attachment of agents with a university. Design/methodology/approach – A single university was chosen as a case study and secondary data were collected. The focus of this paper is on education agents who market higher education institution (HEI) in international market and recruit international students. Findings – Multiple regression was performed and the finding indicated that governance quality and market attractiveness are significantly related with a number of agents attached to the marketing department of the university. However, cultural distance showed no significant relationship with agent attachment. Research limitations/implications – The availability of data was most challenging in gathering data for this study because the culture of a country may change across time and the sample was based on only one case study, a minimal amount of information was obtained. Practical implications – This study addresses the external factors that needed to be considered in selecting new agents. Originality/value – This study contributes to the international marketing literature by a focus on HEI and focus on agency approach.

scholarly journals Evaluation of Green IT services with Fuzzy Screening approach

2017 ◽  
Vol 21 ◽  
Author(s):  
Sajjad Shokouhyar‎ ◽  
Alireza Noorbakhsh ◽  
Armin Aalirezaei
Keyword(s):  
Information Technology ◽  
Synthesis Method ◽  
Cost Effective ◽  
It Services ◽  
Green It ◽  
Analytic Hierarchy ◽  
Statistical Population ◽  
Information Technology Services ◽  
Technology Services ◽  
Technology Strategies

Regarding development of Information Technology, the world of industry has inordinately benefited, albeit that has some losses. Unless the losses are considered, advanced losses will be seen after progress with which is more difficult to cope. Neglecting the future and the risk involved in the industry, not to mention the lack of knowledge in dealing with sudden alterations, compel irrecoverable loss. In this context, information technology services in organizations are aimed to be cost-effective and have minimum environmental impact, according to green information technology strategies. Concerning significance of the issue, purpose of this research is assessment of information technology services with respect to greenness level in a general contractor organization by combination of Fuzzy Analytic Hierarchy Process and Fuzzy Screening Procedure to enhance the greenness level of IT services. The effectiveness of using this approach is including qualitative, quantitative, and uncertainty nature of the problem. In this paper, to consider the Green IT services criteria, literatures have been studied by meta-synthesis method, then the importance of the criteria has been determined by questionnaires so as to rank Green IT criteria. Eventually, the organization level has been concluded in terms of the greenness level of IT services. As a case study, IT experts and managers of KAYSON Inc. organization are considered as statistical population of this research. The reduction had the highest weight among other criteria- recycling and reusing - in KAYSON Inc. organization. Finally, the organization greenness level was determined moderate in terms of IT services.

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