Perencanaan Arsitektur Teknologi Informasi Kelurahan Babau  Menggunakan TOGAF ADM

Abstract. Information technology architecture planning for Baubau Village using TOGAF ADM. Babau Village is a village located in Kupang Regency, East Nusa Tenggara Province. Currently, Babau Village has implemented information technology as a centre for information and administrative services. To improve the quality of service to the community, existing information technology needs to be further developed because the amount of information in the system will continue to increase along with population growth. The problem faced if information technology is not developed is a system performance problem. For further development to be more focused, research on an information technology architecture design for Babau Village. The design using TOGAF ADM is a blueprint and a roadmap for the development of advanced information technology services. The aim is that the existing business processes within the Babau Village related to information and administrative services continue to develop according to the needs of the community and the organizational management of Babau Village.Keywords: enterprise architecture planning, TOGAF, ADM, Babau VillageAbstrak. Kelurahan Babau adalah sebuah kelurahan yang terletak di Kabupaten Kupang, Provinsi Nusa Tenggara Timur. Saat ini Kelurahan Babau sudah menerapkan teknologi informasi sebagai pusat pelayanan informasi dan administrasi. Demi meningkatkan kualitas pelayanan kepada masyarakat, teknologi informasi yang ada perlu dikembangkan lebih lanjut karena jumlah informasi yang ada dalam sistem akan terus meningkat seiring pertumbuhan jumlah penduduk. Masalah yang dihadapi apabila teknologi informasi tidak dikembangkan ialah masalah kinerja sistem. Agar pengembangan tahap lanjut lebih terarah, penelitian mengenai sebuah perancangan arsitektur teknologi informasi untuk Kelurahan Babau. Perancangan yang menggunakan TOGAF ADM tersebut merupakan blueprint dan juga roadmap untuk pengembangan pelayanan teknologi informasi tahap lanjut. Tujuannya ialah proses bisnis yang ada didalam Kelurahan Babau terkait pelayanan informasi dan administrasi terus berkembang sesuai dengan kebutuhan masyarakat dan pengurus organisasi Kelurahan Babau.Kata Kunci: arsitektur teknologi informasi, TOGAF, ADM, Kelurahan Babau

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THE EFFECT OF COMPETENCE AND INFORMATION TECHNOLOGY ON TAX-PAYABLE SERVICES IN THE PRATAMA TAX SERVICE OFFICE JAKARTA CENGKARENG

International Journal of Economics Business and Accounting Research (IJEBAR) ◽

10.29040/ijebar.v3i02.531 ◽

2019 ◽

Vol 3 (02) ◽

Author(s):

Bambang Sutriyanto

Keyword(s):

Information Technology ◽

Public Services ◽

Service Employee ◽

Information Technology Services ◽

Technology Services ◽

Negative Effect ◽

Advanced Information Technology ◽

Employee Competencies ◽

Determining Factor ◽

Better Than

This study aims to measure how significant the influence of employee competencies and also the use of information technology on services provided to taxpayers. In providing services to the community (in this case the tax payment service), employee competence is a determining factor for results that can have a positive or negative effect on the services provided. Supported by increasingly advanced information technology, it is expected that public services, especially to taxpayers at the Pratama Jakarta Cengkareng Tax Service Office, will be faster, easier and better than before. Keywords: Competence, Information Technology, Services

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THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES (A RELAÇÃO ENTRE OS FATORES CRIADORES DO TECHNOSTRESS E A QUALIDADE PERCEBIDA DE SERVIÇOS DE TECNOLOGIA DA INFORMAÇÃO)

Contextus - Revista Contemporânea de Economia e Gestão ◽

10.19094/contextus.v14i3.820 ◽

2016 ◽

Vol 14 (3) ◽

pp. 6-28

Author(s):

Danilo Magno Marchiori ◽

Emerson Wagner Mainardes

Keyword(s):

Information Technology ◽

Perceived Quality ◽

Quality Of Information ◽

Information Technology Services ◽

Technology Services ◽

The Relationship

Esta pesquisa apresenta a relação entre os fatores criadores do technosstress e a qualidade percebida de serviços prestados por departamentos internos de tecnologia da informação. Para tanto, foram realizadas regressões lineares múltiplas, a partir de uma amostra contendo 927 respostas de usuários de serviços de TI. Os participantes trabalham em 14 diferentes instituições públicas brasileiras, distribuídas entre as 5 regiões do país e fortemente dependentes de tecnologia da informação para seus processos de negócio. Os resultados mostraram que a entrega do serviço, o produto do serviço e o ambiente do serviço possuem poder explicativo sobre a qualidade geral dos serviços. Adicionalmente, os dados revelaram que a tecnoinvasão, fator criador do technostress referente ao sentimento dos usuários de que sua vida pessoal está sendo invadida pela tecnologia da informação, mostrou-se negativamente relacionada à qualidade geral do serviço.

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ESTABLISHING AGILE ORGANIZATIONS THROUGH INFORMATION TECHNOLOGY AND THE IMPACT OF INTERNAL INFORMATION TECHNOLOGY SERVICES PERCEPTIONS ON THE QUALITY OF INFORMATION TECHNOLOGY SERVICES (IN SMALL AND MEDIUM INDUSTRIES OF THE ALBORZ PROVINCE)

Journal of Critical Reviews ◽

10.31838/jcr.07.04.90 ◽

2020 ◽

Vol 7 (04) ◽

Keyword(s):

Information Technology ◽

Quality Of Information ◽

Information Technology Services ◽

Technology Services ◽

Internal Information ◽

The Impact ◽

Agile Organizations

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Improving IT Service Management in Customer Service Business: A Case Study

Informacijos mokslai ◽

10.15388/im.2021.91.48 ◽

2021 ◽

Vol 91 ◽

pp. 8-25

Author(s):

Inga Žilinskienė ◽

Justinas Norkus

Keyword(s):

Customer Service ◽

Service Management ◽

Business Processes ◽

Positive Impact ◽

Incident Management ◽

It Service ◽

Management Processes ◽

Information Technology Services ◽

Technology Services

Organisations that provide information technology services mostly set goals for improving the quality and management of services. The ability to remain competitive is one of the most critical factors in any modern organisation's success. For business processes to be successful, it is necessary to rely on rational and well-thought-out solutions. In many cases, data-based solutions create conditions to avoid or reduce significant risks. The article examines the possibilities of applying IT processes to improve customer service and presents its improvement outcomes. Customer satisfaction with the services provided is directly correlated with the quality of services. The research investigates and empirically evaluates the existing IT incident management processes of the selected company and provides opportunities for their improvement. After analysing incident management processes in the selected company, an improvement of the incident management processes was presented to eliminate the identified deficiencies. Descriptive and inferential statistical methods were used to evaluate the effectiveness of the improvements. The results obtained show that the improved process had a statistically significant positive impact on improving the customer service quality. Therefore, it can be stated that the implemented changes are effective and useful in the context of the company's operations.

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