scholarly journals ALGORITMA KLASIFIKASI NAIVE BAYES DAN SUPPORT VECTOR MACHINE DALAM LAYANAN KOMPLAIN MAHASISWA

2020 ◽  
Vol 5 (2) ◽  
pp. 211-220 ◽  
Author(s):  
Hermanto Hermanto ◽  
Ali Mustopa ◽  
Antonius Yadi Kuntoro

Service in the world of education is an important element for the creation of an academic atmosphere that is conducive to the implementation of a successful teaching and learning process. The process of service to students there is a tendency to be implemented not following the minimum service standards that must be provided to students so that students tend to complain about the services provided. Submission of criticism, complaints, input, or suggestions for dissatisfaction and problems that exist in the university environment is still very limited. Complaints can be constructive if submitted to the right place and party. In this research the data processing of email complaints from students conducted at the academic student body (students.bsi.ac.id). Student complaint data that will be processed is data in the form of * .xls complaint file. Before text data is analyzed using text mining methods, the pre-processing text needs to be done including tokenizing, case folding, stopwords, and stemming. After pre-processing, the classification method is then performed in classifying each complaint category and dividing the status into two parts, namely complaint and not complaint so that the status becomes a normal condition in text mining research. The purpose of this study is to obtain the most accurate algorithm in the classification of student complaints and can find out the results of the classification of the Naïve Bayes algorithm method and Support vector Machine used and compared. In this study, the results of testing by measuring the performance of these two algorithms using Cross-Validation, Confusion Matrix, and ROC Curves. The obtained Support vector Machine algorithm has the highest accuracy value compared to Naïve Bayes. AUC value = 0.922. for the Support vector machine method using the student academic data collection dataset (students.bsi.ac.id) has 84.45%, from the Naïve Bayes algorithm has an accuracy rate of about 69.75% and AUC value = 0.679.

2020 ◽  
Vol 13 (2) ◽  
pp. 109-122
Author(s):  
Rian Ardianto ◽  
Tri Rivanie ◽  
Yuris Alkhalifi ◽  
Fitra Septia Nugraha ◽  
Windu Gata

The development of e-sports education is not just playing games, but about start making, development, marketing, research and other forms education aimed at training skills and providing knowledge in fostering character. The opinions expressed by the public can take form support, criticism and input. Very large volume of comments need to be analyzed accurately in order separate positive and negative sentiments. This research was conducted to measure opinions or separate positive and negative sentiments towards e-sports education, so that valuable information can be sought from social media. Data used in this study was obtained by crawling on social media Twitter. This study uses a classification algorithm, Naïve Bayes and Support Vector Machine. Comparison two algorithms produces predictions obtained that the Naïve Bayes algorithm with SMOTE gets accuracy value 70.32%, and AUC value 0.954. While Support Vector Machine with SMOTE gets accuracy value 66.92% and AUC value 0.832. From these results can be concluded that Naïve Bayes algorithm has a higher accuracy compared to Support Vector Machine algorithm, it can be seen that the accuracy difference between naïve Bayes and the vector machine support is 3.4%. Naïve Bayes algorithm can thus better predict the achievement of e-sports for students' learning curriculum.


2020 ◽  
Vol 4 (2) ◽  
pp. 362-369
Author(s):  
Sharazita Dyah Anggita ◽  
Ikmah

The needs of the community for freight forwarding are now starting to increase with the marketplace. User opinion about freight forwarding services is currently carried out by the public through many things one of them is social media Twitter. By sentiment analysis, the tendency of an opinion will be able to be seen whether it has a positive or negative tendency. The methods that can be applied to sentiment analysis are the Naive Bayes Algorithm and Support Vector Machine (SVM). This research will implement the two algorithms that are optimized using the PSO algorithms in sentiment analysis. Testing will be done by setting parameters on the PSO in each classifier algorithm. The results of the research that have been done can produce an increase in the accreditation of 15.11% on the optimization of the PSO-based Naive Bayes algorithm. Improved accuracy on the PSO-based SVM algorithm worth 1.74% in the sigmoid kernel.


2020 ◽  
Vol 4 (3) ◽  
pp. 504-512
Author(s):  
Faried Zamachsari ◽  
Gabriel Vangeran Saragih ◽  
Susafa'ati ◽  
Windu Gata

The decision to move Indonesia's capital city to East Kalimantan received mixed responses on social media. When the poverty rate is still high and the country's finances are difficult to be a factor in disapproval of the relocation of the national capital. Twitter as one of the popular social media, is used by the public to express these opinions. How is the tendency of community responses related to the move of the National Capital and how to do public opinion sentiment analysis related to the move of the National Capital with Feature Selection Naive Bayes Algorithm and Support Vector Machine to get the highest accuracy value is the goal in this study. Sentiment analysis data will take from public opinion using Indonesian from Twitter social media tweets in a crawling manner. Search words used are #IbuKotaBaru and #PindahIbuKota. The stages of the research consisted of collecting data through social media Twitter, polarity, preprocessing consisting of the process of transform case, cleansing, tokenizing, filtering and stemming. The use of feature selection to increase the accuracy value will then enter the ratio that has been determined to be used by data testing and training. The next step is the comparison between the Support Vector Machine and Naive Bayes methods to determine which method is more accurate. In the data period above it was found 24.26% positive sentiment 75.74% negative sentiment related to the move of a new capital city. Accuracy results using Rapid Miner software, the best accuracy value of Naive Bayes with Feature Selection is at a ratio of 9:1 with an accuracy of 88.24% while the best accuracy results Support Vector Machine with Feature Selection is at a ratio of 5:5 with an accuracy of 78.77%.


2021 ◽  
Vol 2 (2) ◽  
pp. 96-104
Author(s):  
REYNALDA NABILA CIKANIA

Halodoc is a telemedicine-based healthcare application that connects patients with health practitioners such as doctors, pharmacies, and laboratories. There are some comments from halodoc users, both positive and negative comments. This indicates the public's concern for the Halodoc application so it is necessary to analyze the sentiment or comments that appear on the Halodoc application service, especially during the COVID-19 pandemic in order for Halodoc application services to be better. The Naïve Bayes Classifier (NBC) and Support Vector Machine (SVM) algorithms are used to analyze the public sentiment of Halodoc's telemedicine service application users. The negative category sentiment classification result was 12.33%, while the positive category sentiment was 87.67% from 5,687 reviews which means that the positive review sentiment is more than the negative review sentiment. The accuracy performance of the Naive Bayes Classifier Algorithm resulted in an accuracy rate of 87.77% with an AUC value of 57.11% and a G-Mean of 40.08%, while svm algorithm with KERNEL RBF had an accuracy value of 86.1% with an AUC value of 60.149% and a G-Mean value of 49.311%. Based on the accuracy value of the model can be known SVM Kernel RBF model better than NBC on classifying the review of user sentiment of halodoc telemedicine service


2017 ◽  
Vol 9 (4) ◽  
pp. 416 ◽  
Author(s):  
Nelly Indriani Widiastuti ◽  
Ednawati Rainarli ◽  
Kania Evita Dewi

Classification is the process of grouping objects that have the same features or characteristics into several classes. The automatic documents classification use words frequency that appears on training data as features. The large number of documents cause the number of words that appears as a feature will increase. Therefore, summaries are chosen to reduce the number of words that used in classification. The classification uses multiclass Support Vector Machine (SVM) method. SVM was considered to have a good reputation in the classification. This research tests the effect of summary as selection features into documents classification. The summaries reduce text into 50%. A result obtained that the summaries did not affect value accuracy of classification of documents that use SVM. But, summaries improve the accuracy of Simple Logistic Classifier. The classification testing shows that the accuracy of Naïve Bayes Multinomial (NBM) better than SVM


2019 ◽  
Vol 12 (2) ◽  
pp. 32-38
Author(s):  
Iin Ernawati

This study was conducted to text-based data mining or often called text mining, classification methods commonly used method Naïve bayes classifier (NBC) and support vector machine (SVM). This classification is emphasized for Indonesian language documents, while the relationship between documents is measured by the probability that can be proven with other classification algorithms. This evident from the conclusion that the probability result Naïve Bayes Classifier (NBC) word “party” at least in the economic document and political. Then the result of the algorithm support vector machine (svm) with the word “price” and “kpk” contains in both economic and politic document.  


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