scholarly journals KAPABILITAS PROSES KINERJA LAYANAN MAL PELAYANAN PUBLIK KOTA BOGOR

2020 ◽  
Vol 21 (2) ◽  
pp. 99-110
Author(s):  
Dewi Juliah Ratnaningsih ◽  
Liah Lestari
Keyword(s):  
Normal Distribution ◽  
Public Service ◽  
Process Capability ◽  
Consumer Perceptions ◽  
Service Process ◽  
Distribution Analysis ◽  
The Public ◽  
Process Capability Analysis ◽  
A Value ◽  
Capability Analysis

Public Service Mall (PSM) Grha Tiyasain Bogor City is one place that provides services to the public in terms of services. As a public service, Grha Tiyasa should measure whether the services offered to meet consumer expectations. The purpose of writing this paper is to analyze the capability of the process of issuing licensing services and consumer perceptions of services provided by PSMGrha Tiyasa. The process capability analysis criteria used are Pp and Ppk because the data is non-normal distribution. Analysis using Minitab 16.0. The results of the study show that the capability of the service process at the time of issuance of permits has a value of Pp = 1 and Ppk = 0.49. This value indicates that the process capability is excellent. The capability of the process of perception or assessment of consumers of services is quite good. This fact is indicated by the value of Pp = 5.52 and Ppk = 1.70. Mall Pelayanan Publik (MPP) Grha Tiyasadi Kota Bogor merupakan salah satu tempat yang memberikan pelayanan kepada masyarakat. Sebagai  pelayan publik, Grha Tiyasa harus mengukur apakah layanan yang ditawarkan memenuhi harapan konsumen. Tujuan penulisan makalah ini adalah untuk menganalisis kapabilitas proses pemberian layanan perizinan dan persepsi konsumen terhadap layanan yang diberikan oleh MPP Grha Tiyasa. Kriteria analisis kapabilitas proses yang digunakan adalah Pp dan Ppk karena data tidak berdistribusi normal. Analisis menggunakan Minitab 16.0. Hasil penelitian menunjukkan bahwa kapabilitas proses pelayanan pada saat izin diterbitkan memiliki nilai Pp = 1 dan Ppk = 0,49. Nilai ini menunjukkan bahwa kapabilitas proses sangat baik. Kemampuan proses persepsi atau penilaian konsumen terhadap jasa cukup baik. Fakta ini ditunjukkan dengan nilai Pp = 5,52 dan Ppk = 1,70.

scholarly journals TRANSPARANSI PELAYANAN IZIN INVESTASI USAHA DI KABUPATEN SINJAI

2014 ◽  
Vol 4 (2) ◽  
Author(s):  
Mutahhara Mutahhara ◽  
Andi Luhur Prianto ◽  
Muhammadiah Muhammadiah
Keyword(s):  
Public Service ◽  
Qualitative Data ◽  
The Body ◽  
Service Process ◽  
Work Process ◽  
Business Investment ◽  
The Public ◽  
Analysis Techniques ◽  
Qualitative Approaches ◽  
A Value

This study aims to determine the transparency of permit services business investment in the district of Sinjai. This type of research is descriptive quantitative and qualitative approaches. Data analysis techniques In this study, researchers collected two types of data are quantitative and qualitative data. The results of this study show that: the government's efforts to be transparent in the body of investment and licensing services with the following indicators: integrity which a value or honesty in a container or the place where the implementation of a service process including the public service, and where there are also professionalism is where behavior or an individual's expertise in arranging a Yag systems exist in the work process, and there are also about constructive where to build awareness of employees who are to foster and build and improve so that in the process of service will occur transparency. Penelitian ini bertujuan untuk mengetahui transparansi pelayanan izin investasi usaha di Kabupaten Sinjai. Jenis penelitian yang digunakan adalah pendekatan deskriptif kuantitatif dan kualitatif. Teknik analisis data Dalam penelitian ini, peneliti mengumpulkan dua jenis data yaitu kuantitatif dan data kualitatif. Hasil penelitian ini menunjukkan bahwa: upaya pemerintah agar transparan dibadan penanaman modal dan pelayanan perizinan dengan indikator yaitu: integritas yang dimana suatu nilai atau kejujuran dalam sebuah wadah atau tempat dimana terlaksanaya suatu proses pelayanan diantaranya adalah pelayanan publik,dan dimana terdapat juga profesionalisme adalah dimana tingkah laku atau keahlian seseorang didalam mengatur suatu sistem yag ada dalam proses kerja tersebut,dan ada juga tentang konstruktif yang dimana membangun kesadaran pegawai yang bersifat membina dan membangun dan memperbaiki sehingga dalam proses pelayanan akan terjadi transparansi. 

Research on Quality Control of Clearance between Gears in Mesh Based on the Box-Cox Transformation

2011 ◽  
Vol 314-316 ◽  
pp. 2443-2448
Author(s):  
Wen Hua Shi ◽  
Chun Liang Chen ◽  
Jin Tao Niu
Keyword(s):  
Quality Control ◽  
Normal Distribution ◽  
Process Capability ◽  
Assembly Process ◽  
Normal Process ◽  
Process Capability Analysis ◽  
Capability Analysis ◽  
Box Cox Transformation

Abstract: Formerly, the research to the assembly process of gear was commonly based on the normal assumption. However, in practice the clearance between gears in mesh does not necessarily obey normal distribution. Based on the mentioned above, the non-normal process capability analysis is fulfilled with the Box-Cox transformation and the data collected in the workshop. The corresponding result is compared with the directly obtained result, which validates the rationality and effectiveness.

scholarly journals Process Capability Analysis in the Manufacturing of Pet Bottles

2010 ◽  
Vol 3 (S1) ◽  
pp. 531-534
Author(s):  
Maja Rujnić-Sokele ◽  
Mladen Šercer ◽  
Damir Godec
Keyword(s):  
Process Capability ◽  
Process Capability Analysis ◽  
Pet Bottles ◽  
Capability Analysis

Modelling and process capability analysis of Focused Ion Beam

2009 ◽  
Author(s):  
Stoyan Stoyanov ◽  
Ying Kit Tang ◽  
Chris Bailey ◽  
Robert Evans ◽  
Silvia Marson ◽  
...  
Keyword(s):  
Focused Ion Beam ◽  
Ion Beam ◽  
Process Capability ◽  
Process Capability Analysis ◽  
Capability Analysis

scholarly journals Process Capability Analysis in a Polypropylene Bag Manufacturing Company

2021 ◽  
Vol 25 (8) ◽  
pp. 1477-1482
Author(s):  
O.F. Odeyinka ◽  
F.O. Ogunwolu ◽  
O.P. Popoola ◽  
T.O. Oyedokun
Keyword(s):  
Control Charts ◽  
Process Capability ◽  
Production Plant ◽  
Specification Limit ◽  
Process Capability Analysis ◽  
Capability Analysis ◽  
Vertically Aligned ◽  
Lower Specification Limit ◽  
And Control

Process capability analysis combines statistical tools and control charts with good engineering judgment to interpret and analyze the data representing a process. This work analyzes the process capability of a polypropylene bag producing company. The case study organization uses two plants for production and data was collected over a period of nine months for this study. Analysis showed that the output spread of plant 1 was greater than the specification interval spread which implies poor capability. There are non-conforming parts below the Lower Specification Limit (LSL: 500,000 metres) and above the Upper Specification Limit (USL: 600,000 metres) and that the output requires improvement. Similarly, the capability analysis of plant 2 shows that the overall output spread is greater than the specification interval spread (poor capability). The output centre in the specification and overall interval are vertically aligned, thus specifying that the output from plant 2 is also process centered and requires improvement. Recommendations were made to improve the outputs from each production plant.

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