scholarly journals TRANSPARANSI PELAYANAN IZIN INVESTASI USAHA DI KABUPATEN SINJAI

2014 ◽  
Vol 4 (2) ◽  
Author(s):  
Mutahhara Mutahhara ◽  
Andi Luhur Prianto ◽  
Muhammadiah Muhammadiah
Keyword(s):  
Public Service ◽  
Qualitative Data ◽  
The Body ◽  
Service Process ◽  
Work Process ◽  
Business Investment ◽  
The Public ◽  
Analysis Techniques ◽  
Qualitative Approaches ◽  
A Value

This study aims to determine the transparency of permit services business investment in the district of Sinjai. This type of research is descriptive quantitative and qualitative approaches. Data analysis techniques In this study, researchers collected two types of data are quantitative and qualitative data. The results of this study show that: the government's efforts to be transparent in the body of investment and licensing services with the following indicators: integrity which a value or honesty in a container or the place where the implementation of a service process including the public service, and where there are also professionalism is where behavior or an individual's expertise in arranging a Yag systems exist in the work process, and there are also about constructive where to build awareness of employees who are to foster and build and improve so that in the process of service will occur transparency. Penelitian ini bertujuan untuk mengetahui transparansi pelayanan izin investasi usaha di Kabupaten Sinjai. Jenis penelitian yang digunakan adalah pendekatan deskriptif kuantitatif dan kualitatif. Teknik analisis data Dalam penelitian ini, peneliti mengumpulkan dua jenis data yaitu kuantitatif dan data kualitatif. Hasil penelitian ini menunjukkan bahwa: upaya pemerintah agar transparan dibadan penanaman modal dan pelayanan perizinan dengan indikator yaitu: integritas yang dimana suatu nilai atau kejujuran dalam sebuah wadah atau tempat dimana terlaksanaya suatu proses pelayanan diantaranya adalah pelayanan publik,dan dimana terdapat juga profesionalisme adalah dimana tingkah laku atau keahlian seseorang didalam mengatur suatu sistem yag ada dalam proses kerja tersebut,dan ada juga tentang konstruktif yang dimana membangun kesadaran pegawai yang bersifat membina dan membangun dan memperbaiki sehingga dalam proses pelayanan akan terjadi transparansi. 

scholarly journals KAPABILITAS PROSES KINERJA LAYANAN MAL PELAYANAN PUBLIK KOTA BOGOR

2020 ◽  
Vol 21 (2) ◽  
pp. 99-110
Author(s):  
Dewi Juliah Ratnaningsih ◽  
Liah Lestari
Keyword(s):  
Normal Distribution ◽  
Public Service ◽  
Process Capability ◽  
Consumer Perceptions ◽  
Service Process ◽  
Distribution Analysis ◽  
The Public ◽  
Process Capability Analysis ◽  
A Value ◽  
Capability Analysis

Public Service Mall (PSM) Grha Tiyasain Bogor City is one place that provides services to the public in terms of services. As a public service, Grha Tiyasa should measure whether the services offered to meet consumer expectations. The purpose of writing this paper is to analyze the capability of the process of issuing licensing services and consumer perceptions of services provided by PSMGrha Tiyasa. The process capability analysis criteria used are Pp and Ppk because the data is non-normal distribution. Analysis using Minitab 16.0. The results of the study show that the capability of the service process at the time of issuance of permits has a value of Pp = 1 and Ppk = 0.49. This value indicates that the process capability is excellent. The capability of the process of perception or assessment of consumers of services is quite good. This fact is indicated by the value of Pp = 5.52 and Ppk = 1.70. Mall Pelayanan Publik (MPP) Grha Tiyasadi Kota Bogor merupakan salah satu tempat yang memberikan pelayanan kepada masyarakat. Sebagai  pelayan publik, Grha Tiyasa harus mengukur apakah layanan yang ditawarkan memenuhi harapan konsumen. Tujuan penulisan makalah ini adalah untuk menganalisis kapabilitas proses pemberian layanan perizinan dan persepsi konsumen terhadap layanan yang diberikan oleh MPP Grha Tiyasa. Kriteria analisis kapabilitas proses yang digunakan adalah Pp dan Ppk karena data tidak berdistribusi normal. Analisis menggunakan Minitab 16.0. Hasil penelitian menunjukkan bahwa kapabilitas proses pelayanan pada saat izin diterbitkan memiliki nilai Pp = 1 dan Ppk = 0,49. Nilai ini menunjukkan bahwa kapabilitas proses sangat baik. Kemampuan proses persepsi atau penilaian konsumen terhadap jasa cukup baik. Fakta ini ditunjukkan dengan nilai Pp = 5,52 dan Ppk = 1,70.

scholarly journals Work process of an oral health team according to the dentists

2017 ◽  
Vol 65 (4) ◽  
pp. 344-351
Author(s):  
Flávia Martão FLÓRIO ◽  
Mariana Boanova LOURENÇO ◽  
Arlete Maria Gomes OLIVEIRA ◽  
Luciane ZANIN
Keyword(s):  
Health Care ◽  
Oral Health ◽  
Public Service ◽  
Vocational Training ◽  
Dental Hygienist ◽  
Work Process ◽  
The Public ◽  
Health Team ◽  
Legal Provisions

ABSTRACT Objective: The aim of this study, conducted with the participation of the dentists of public service of Campinas, Dental Hygienist Technicians (TSBs) and Oral Health Assistants (ASBs), was to investigate the adequacy of the work process relative to the legal duties and professional limits. Methods: All the 180 dentists linked to the public service in 2014 were invited to take part in the study. Structured and self-administered questionnaires were sent to the these professional and they focused on vocational training and the allocation of functions in routine health care based on the provision of Law 11.889/2008. Results: Considering the respondents, the post-graduation period was 22.1 ± 7.4 years and they had a mean number 16.2 ± 8.9 years of public service. The majority of dentists worked with assistants (82.8%) during the period of study. Regarding the functions delegated to assistants, of the 36 functions identified, it was noted that 14 (38.9%) of the functions delegated diverged from their legal attributes, for most respondents; of these 35.7% (5) denoted extrapolation of ASBs functions, 28.6% (4) extrapolation of TSBs functions and 35.7% (5) underutilization of assistants, in particular TSBs. Conclusion: The authors concluded that most actions were being delegated in a manner consistent with the legal provisions, however, there were still situations of extrapolation of assistant's functions and underutilization of TSBs.

PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DI KANTOR KELURAHAN MARAWI KECAMATAN TIROANG KABUPATEN PINRANG

2019 ◽  
Vol 7 (3) ◽  
pp. 82-87
Author(s):  
Haizah Haizah ◽  
Muhammad Rusdi ◽  
Haeruddin Syarifuddin
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Female Gender ◽  
Questionnaire Data ◽  
Community Satisfaction ◽  
The Public ◽  
Data Standardization ◽  
Analysis Techniques

The purpose of this study was to determine the effect of Public Service Quality on Community Satisfaction in the Marawi Family Office, Tiroang District, Pinrang Regency. The population in conducting this study were people with male and female gender, amounting to 1,342 family cards from three environments, the sampling technique used was the Slovin formula with the results of 93 people, taken based on cluster techniques. The type of research used is descriptive quantitative research, data collection techniques used are observation techniques, questionnaires, interviews and documentation. Data analysis techniques are data selection, data clarification, data tabulation, data standardization using the SPSS 21 application. Based on the research taken from the results of the questionnaire data processing, the recapitulation of the Public Service Quality variable with a percentage of 64 % is included in the "Good" category, while the recapitulation of the Community Satisfaction variable is with a percentage of 63%.

Public-Regardingness as a Value Premise in Voting Behavior

1964 ◽  
Vol 58 (4) ◽  
pp. 876-887 ◽  
Author(s):  
James Q. Wilson ◽  
Edward C. Banfield
Keyword(s):  
Public Interest ◽  
Voting Behavior ◽  
Body Politic ◽  
The Body ◽  
The Public ◽  
A Value ◽  
Self Interest

Our concern here is with the nature of the individual's attachment to the body politic and, more particularly, with the value premises underlying the choices made by certain classes of voters. Our hypothesis is that some classes of voters (provisionally defined as “subcultures” constituted on ethnic and income lines) are more disposed than others to rest their choices on some conception of “the public interest” or the “welfare of the community.” To say the same thing in another way, the voting behavior of some classes tends to be more public-regarding and less private- (self- or family-) regarding than that of others. To test this hypothesis it is necessary to examine voting behavior in situations where one can say that a certain vote could not have been private-regarding. Local bond and other expenditure referenda present such situations: it is sometimes possible to say that a vote in favor of a particular expenditure proposal is incompatible with a certain voter's self-interest narrowly conceived. If the voter nevertheless casts such a vote and if there is evidence that his vote was not in some sense irrational or accidental, then it must be presumed that his action was based on some conception of “the public interest.”

scholarly journals Survey Kepuasan Masyarakat Terhadap Pelayanan Di UPT Dinas Pendapatan Provinsi Riau

2015 ◽  
Vol 1 (3) ◽  
pp. 195-122
Author(s):  
Machasin Machasin ◽  
Achmad Rifqi
Keyword(s):  
Service Quality ◽  
Descriptive Analysis ◽  
Satisfaction Survey ◽  
Public Confidence ◽  
The Public ◽  
Analysis Techniques ◽  
A Value ◽  
State Apparatus ◽  
Quality Category

Abstract: This research was conducted aimed to measure the extent of public satisfaction with the services performed by the Riau Provincial Revenue Office with the policy of the Minister of State Apparatus No. 16 of 2014 on Public Satisfaction Survey guidelines for the implementation of the Public as necessary to build public confidence in the apparatus as publik services providers in order to improve the welfare of society. Samples of this study consisted of 17 UPT Riau Provincial Revenue Service with analytic descriptive analysis techniques. Results of this study result unit within the overall service of the Provincial Revenue Service is very good with service quality category A (Excellent) with a value of 89.76. Keywords: Satisfaction, Service, Riau, Apparatus, Public

scholarly journals STRATEGI PELAYANAN PUBLIK DI KANTOR KECAMATAN KANDANGAN KABUPATEN KEDIRI

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Imam Fachruddin
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Capacity ◽  
Service Strategy ◽  
District Office ◽  
The Public ◽  
Analysis Techniques ◽  
Equipment Reliability ◽  
The Government

This study aims to determine the performance of the apparatus, the strategy of improving public services in Kandangan Subdistrict, Kediri Regency, as well as obstacles faced to strengthen public service capacity in the Kandangan District Office, Kediri Regency. This research is a descriptive study using a qualitative approach. Data collection techniques are carried out with observation, interview, and documentation techniques. Data analysis techniques used are interactive models. The validity of the data is done by triangulating the source and method. Utilizing the information from the informants, this study produced findings: 1). The public service strategy in the Kandangan District Office is seen from various indicators, namely the provision of physical facilities and equipment, reliability, simplification of processes, pure responsiveness of the apparatus, providing waiting rooms and places. Secure parking/assurance (Assurance), and empathy (empathy) apparatus in Kandangan Subdistrict, the average community considers it to be relatively good. 2). Sensitivity to the community, enhancing the professionalism of apartments and supplementing infrastructure - the strategy of the government of Kediri Regency in Improving the Quality of the Implementation of Public Services in Kandangan sub-district.

scholarly journals Responsivity of Public Services in Indonesia during the Covid-19 Pandemic

2021 ◽  
Vol 4 (1) ◽  
pp. 552-562
Author(s):  
Surya Arfan ◽  
Mayarni Mayarni ◽  
Mimin Sundari Nasution
Keyword(s):  
Qualitative Research ◽  
Literature Review ◽  
Public Service ◽  
Public Services ◽  
Government Agency ◽  
Service Process ◽  
Community Satisfaction ◽  
The Public ◽  
Long Time ◽  
Research Type

This study aims to determine the responsiveness of public services in Indonesia during the Covid-19 pandemic, this time digital bureaucracy is very much needed in every government agency in carrying out its duties and functions in order to accelerate the process of public services during the Covid-19 pandemic. Service standardization is the next most important thing to keep the bureaucracy running effectively, quickly and responsively in providing the best service to the community. This study chooses a qualitative research type with a literature review approach. The results of this study found that The Indonesian bureaucracy has not been able to respond to strategic problems in Indonesia quickly due to several obstacles to an apathetic bureaucratic culture, and the lack of participation of all parties in the public service process during the Covid-19 pandemic, there are still shortcomings in terms of speed, quality and community satisfaction. This is also influenced by overlapping policies that take a long time to implement.

scholarly journals M-Government Cooperation for Sustainable Development in China: A Transaction Cost and Resource-Based View

2019 ◽  
Vol 11 (7) ◽  
pp. 1884 ◽  
Author(s):  
Xuesong Li ◽  
Yunlong Ding ◽  
Yuxuan Li
Keyword(s):  
Public Service ◽  
Value Creation ◽  
Technology Policy ◽  
Development Trend ◽  
Cross Sectional ◽  
Resource Based View ◽  
The Public ◽  
A Value ◽  
Proposed Model ◽  
Research Gap

Mobile government (m-Government) is highly valued by many countries and governments worldwide for its important technical, economic, and political benefits. A development trend worthy of attention in China is that various public mobile services are provided through the cooperation between governments and Internet enterprises. The m-Government cooperation, as component of the public service system, has both a benefit safeguard function by mitigating transaction hazards and a value creation function by sharing advantageous resources. Previous studies have not explained both functions for m-Government cooperation. This study addresses this research gap. We establish a theoretical model by developing hypotheses from integrating model of Transaction Costs Theory (TCT) and Resource-based Theory (RBT). The OLS and Poisson regression method are used to test the proposed model by using cross-sectional data collected from 284 cities in China. Results show that strategy alliance, technology-specific knowhow, and financial security positively influence m-Government cooperation, asset specificity negatively influences the m-Government cooperation, and environmental certainty has no significant impact on m-Government cooperation. From the perspectives of technology, policy, and culture, the article puts forward suggestions on how to better promote m-Government cooperation in China, including promoting the government’s digital capabilities, improving the citizen’ privacy protection system and cultivating a public-private cooperative culture of mutual trust.

scholarly journals Poskolonialisme: Persepsi Publik Terhadap Indonesian Idol RCTI Oleh Masyarakat Desa Waru Barat Pamekasan

2021 ◽  
Vol 1 (1) ◽  
pp. 69-77
Author(s):  
Nur Imamah Imamah
Keyword(s):  
Data Analysis ◽  
Young People ◽  
Data Collection ◽  
Public Perception ◽  
Qualitative Data ◽  
The Public ◽  
Analysis Techniques ◽  
The Third ◽  
Talent Search ◽  
Qualitative Data Collection

Indonesian Idol is a talent search event that is broadcast live by private national television RCTI which is much loved by the public, especially young people. The purpose of this study was to determine the public's perception of the Indonesian Idol program. This type of research is descriptive qualitative. Data collection techniques with interviews and observations. Data analysis techniques by analyzing data, reducing data, and providing conclusions. The results of the study show that there are 3 things in the public perception, the first is internal perception, namely this event is only for entertainment. The second is external perception, namely there is an element of modern colonialism (postcolonialism). The third is apathy perception, namely the perception that there is no concern for the event.  

scholarly journals MEDIA BARU DALAM PELAYANAN PUBLIK

2020 ◽  
Vol 4 (2) ◽  
pp. 149
Author(s):  
FITRIA YULIANI ◽  
Rekho Adriadi ◽  
Linda Safitra
Keyword(s):  
Social Media ◽  
Diffusion Of Innovation ◽  
Public Service ◽  
Public Services ◽  
Service Process ◽  
The Internet ◽  
State Institutions ◽  
The Public ◽  
The Social ◽  
Use Of Social Media

Along with  level of social media fame that higer than before, we cannot deny that now there is an expansion of social media "functions", where the social media is not only used as a medium of self-existence, but also the existence of groups, institutions and state institutions. Used not only for individual interests, but also for economic, social, political, and cultural interests. One of the social media functions “now” is the function of public services, where the social media is used as a medium of public service by institutions and state institutions like Ombudsman RI Bengkulu. Digital-based services through the internet network are carried out by Ombudsman RI Bengkulu as a way to reach the community. Such as through Facebook, Twitter, Youtube and Instagram. Digital-based services via the internet by the Ombudsman RI Bengkulu can be said a manifestation of the Ombudsman service innovation to the public. Therefore it is interesting to see about how far the social media is used by the Indonesian Ombudsman Bengkulu for public service purposes. This study is a qualitative study that seeks to analyze and describe the use of Instagram in public services by the Ombudsman RI Bengkulu. The results showed that social media, by the Ombudsman RI Bengkulu, was used as a medium for socializing and raising complaints in the process of public service. Besides being used as a media for public services, there are positive and negative impacts arising from the use of social media in the public service process by the Ombudsman RI Bengkulu. However, the use of social media is considered effective and is considered to be able to facilitate the process of public service, besides that it is also a manifestation of the diffusion of innovation in the public service process by the Indonesian Ombudsman Bengkulu. Keywords: Utilization, Social Media, public services, RI Ombudsman Bengkulu, Innovation  

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