Prediction of Communication Effectiveness During Media Skills Training Using Commercial Automatic Non-verbal Recognition Systems

It is well recognised that social signals play an important role in communication effectiveness. Observation of videos to understand non-verbal behaviour is time-consuming and limits the potential to incorporate detailed and accurate feedback of this behaviour in practical applications such as communication skills training or performance evaluation. The aim of the current research is twofold: (1) to investigate whether off-the-shelf emotion recognition technology can detect social signals in media interviews and (2) to identify which combinations of social signals are most promising for evaluating trainees’ performance in a media interview. To investigate this, non-verbal signals were automatically recognised from practice on-camera media interviews conducted within a media training setting with a sample size of 34. Automated non-verbal signal detection consists of multimodal features including facial expression, hand gestures, vocal behaviour and ‘honest’ signals. The on-camera interviews were categorised into effective and poor communication exemplars based on communication skills ratings provided by trainers and neutral observers which served as a ground truth. A correlation-based feature selection method was used to select signals associated with performance. To assess the accuracy of the selected features, a number of machine learning classification techniques were used. Naive Bayes analysis produced the best results with an F-measure of 0.76 and prediction accuracy of 78%. Results revealed that a combination of body movements, hand movements and facial expression are relevant for establishing communication effectiveness in the context of media interviews. The results of the current study have implications for the automatic evaluation of media interviews with a number of potential application areas including enhancing communication training including current media skills training.

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User Centred Design of Social Signals Feedback for Communication Skills Training

10.14236/ewic/hci2018.207 ◽

2018 ◽

Author(s):

Mónica Ferrín Pereira ◽

Federico Colecchia ◽

Kate Hone

Keyword(s):

Communication Skills ◽

Skills Training ◽

Communication Skills Training ◽

Social Signals ◽

User Centred Design

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Improving Communication Skills in Health Care

Perspectives on Communication Disorders and Sciences in Culturally and Linguistically Diverse Populations ◽

10.1044/cds20.3.109 ◽

2013 ◽

Vol 20 (3) ◽

pp. 109-117

Author(s):

Lynda Katz Wilner ◽

Marjorie Feinstein-Whittaker

Keyword(s):

Health Care ◽

Patient Satisfaction ◽

Communication Skills ◽

Health Care Professionals ◽

Skills Training ◽

International Medical Graduate ◽

Medical Graduate ◽

Health Care Environment ◽

Medical Interpreters ◽

Accent Modification

Hospital reimbursements are linked to patient satisfaction surveys, which are directly related to interpersonal communication between provider and patient. In today’s health care environment, interactions are challenged by diversity — Limited English proficient (LEP) patients, medical interpreters, International Medical Graduate (IMG) physicians, nurses, and support staff. Accent modification training for health care professionals can improve patient satisfaction and reduce adverse events. Surveys were conducted with medical interpreters and trainers of medical interpreting programs to determine the existence and support for communication skills training, particularly accent modification, for interpreters and non-native English speaking medical professionals. Results of preliminary surveys suggest the need for these comprehensive services. 60.8% believed a heavy accent, poor diction, or a different dialect contributed to medical errors or miscommunication by a moderate to significant degree. Communication programs should also include cultural competency training to optimize patient care outcomes. Examples of strategies for training are included.

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The Effects of Patient Communication Skills Training on Compliance

Archives of Family Medicine ◽

10.1001/archfami.9.1.57 ◽

2000 ◽

Vol 9 (1) ◽

pp. 57-64 ◽

Cited By ~ 127

Author(s):

D. J. Cegala

Keyword(s):

Communication Skills ◽

Skills Training ◽

Patient Communication ◽

Communication Skills Training ◽

Patient Communication Skills Training

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Critical Care Communication Skills Training for Internal Medicine Residents

MedEdPORTAL ◽

10.15766/mep_2374-8265.10212 ◽

2015 ◽

Vol 11 (1) ◽

Author(s):

Laura Rock ◽

Nina Gadmer ◽

Robert Arnold ◽

David Roberts ◽

Asha Anandaiah ◽

...

Keyword(s):

Internal Medicine ◽

Critical Care ◽

Communication Skills ◽

Skills Training ◽

Communication Skills Training ◽

Internal Medicine Residents

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Preparing Austere Maritime Surgical Teams for Deployment During the COVID-19 Global Pandemic: Is It Time to Change the Training Pipeline?

Military Medicine ◽

10.1093/milmed/usaa574 ◽

2021 ◽

Author(s):

Diego A Vicente ◽

Obinna Ugochukwu ◽

Michael G Johnston ◽

Chad Craft ◽

Virginia Damin ◽

...

Keyword(s):

Communication Skills ◽

Damage Control ◽

Skills Training ◽

Subject Matter Experts ◽

Damage Control Resuscitation ◽

Medical Department ◽

Global Pandemic ◽

Life Saving ◽

Surgical Teams ◽

Compare And Contrast

ABSTRACT Introduction Navy Medicine's Role 2 Light Maneuver (R2LM) Emergency Resuscitative Surgical Systems (ERSS) are austere surgical teams manned, trained, and equipped to provide life-saving damage control resuscitation and surgery in any environment on land or sea. Given the restrictions related to the COVID-19 pandemic, the previously established pre-deployment training pipeline for was modified to prepare a new R2LM team augmenting a Role 1 shipboard medical department. Methods The modified curriculum created in response to COVID-19 related restriction is compared and contrasted to the established pre-deployment R2LM ERSS curriculum. Subject Matter Experts and currently deployed R2LM members critically evaluate the two curricula. Results Both curricula included the team R2LM platform training and exposure to cadaver based team trauma skills training. The modified curriculum included didactics on shipboard resuscitation, anesthesia and surgery, shipboard COVID-19 management, and prolonged field care in austere maritime environments. Conclusions We describe Navy Medicines R2LM ERSS capability and compare and contrast the standard R2LM pre-COVID-19 curriculum to the modified curriculum. Central to both curricula, the standard R2LM platform training is important for developing and honing team dynamics, communication skills and fluid leadership; important for the successful function austere surgical teams. Several opportunities for improvement in the pre-deployment training were identified for R2LM teams augmenting shipboard Role 1 medical departments.

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Start the Way You Want to Finish: An Intensive Diversity, Equity, Inclusion Orientation Curriculum in Undergraduate Medical Education

Journal of Medical Education and Curricular Development ◽

10.1177/23821205211000352 ◽

2021 ◽

Vol 8 ◽

pp. 238212052110003

Author(s):

Denise L. F. Davis ◽

DoQuyen Tran-Taylor ◽

Elizabeth Imbert ◽

Jeffrey O. Wong ◽

Calvin L. Chou

Keyword(s):

Medical Students ◽

Communication Skills ◽

Personal Narratives ◽

Skills Training ◽

Lessons Learned ◽

Relationship Building ◽

Cultural Humility ◽

Mindfulness Skills ◽

Orientation Week ◽

Equity And Inclusion

Problem: Medical students often feel unprepared to care for patients whose cultural backgrounds differ from their own. Programs in medical schools have begun to address health: inequities; however, interventions vary in intensity, effectiveness, and student experience. Intervention: The authors describe an intensive 2-day diversity, equity, and inclusion curriculum for medical students in their orientation week prior to starting formal classes. Rather than using solely a knowledge-based “cultural competence” or a reflective “cultural humility” approach, an experiential curriculum was employed that links directly to fundamental communication skills vital to interactions with patients and teams, and critically important to addressing interpersonal disparities. Specifically, personal narratives were incorporated to promote individuation and decrease implicit bias, relationship-centered skills practice to improve communication across differences, and mindfulness skills to help respond to bias when it occurs. Brief didactics highlighting student and faculty narratives of difference were followed by small group sessions run by faculty trained to facilitate sessions on equity and inclusion. Context: Orientation week for matriculating first-year students at a US medical school. Impact: Matriculating students highly regarded an innovative 2-day diversity, equity, and inclusion orientation curriculum that emphasized significant relationship-building with peers, in addition to core concepts and skills in diversity, equity, and inclusion. Lessons learned: This orientation represented an important primer to concepts, skills, and literature that reinforce the necessity of training in diversity, equity, and inclusion. The design team found that intensive faculty development and incorporating diversity concepts into fundamental communication skills training were necessary to perpetuate this learning. Two areas of further work emerged: (1) the emphasis on addressing racism and racial equity as paradigmatic belies further essential understanding of intersectionality, and (2) uncomfortable conversations about privilege and marginalization arose, requiring expert facilitation.

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Effect of Communication Skills Training Program for Oncologists Based on Patient Preferences for Communication When Receiving Bad News: A Randomized Controlled Trial

Journal of Clinical Oncology ◽

10.1200/jco.2013.51.2756 ◽

2014 ◽

Vol 32 (20) ◽

pp. 2166-2172 ◽

Cited By ~ 91

Author(s):

Maiko Fujimori ◽

Yuki Shirai ◽

Mariko Asai ◽

Kaoru Kubota ◽

Noriyuki Katsumata ◽

...

Keyword(s):

Communication Skills ◽

Patient Preferences ◽

Controlled Trial ◽

Intervention Group ◽

Depression Scale ◽

Skills Training ◽

Control Group ◽

Communication Skills Training ◽

Communication Performance

Purpose The aim of this study was to identify the effects of a communication skills training (CST) program for oncologists, developed based on patient preferences regarding oncologists' communication. Participants and Methods Thirty oncologists were randomly assigned to either an intervention group (IG; 2-day CST workshop) or control group (CG). Participants were assessed on their communication performance during simulated consultation and their confidence in communicating with patients at baseline and follow-up. A total of 1,192 patients (response rate, 84.6%) who had consultations with the participating oncologists at baseline and/or follow-up were assessed regarding their distress using the Hospital Anxiety and Depression Scale, satisfaction with the consultation, and trust in their oncologist after the consultation. Results At the follow-up survey, the performance scores of the IG had improved significantly, in terms of their emotional support (P = .011), setting up a supportive environment (P = .002), and ability to deliver information (P = .001), compared with those of the CG. Oncologists in the IG were rated higher at follow-up than those in the CG in terms of their confidence in themselves (P = .001). Patients who met with oncologists after they had undergone the CST were significantly less depressed than those who met with oncologists in the CG (P = .027). However, the CST program did not affect patient satisfaction with oncologists' style of communication. Conclusion A CST program based on patient preferences is effective for both oncologists and patients with cancer. Oncologists should consider CST as an approach to enhancing their communication skills.

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