scholarly journals Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory

2020 ◽  
Vol 10 (2) ◽  
pp. 32 ◽  
Author(s):  
Dag Øivind Madsen
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Management ◽  
Status Report ◽  
Total Quality ◽  
Research And Practice ◽  
The Past ◽  
Management Concepts ◽  
Vast Literature

There is a vast literature on Total Quality Management (TQM), one of the most influential management concepts introduced during the twentieth century. In the TQM literature, there are multiple conflicting views on TQM’s historical popularity trajectory. In the past, commentators have debated whether TQM represents a lasting trend, or instead should be considered a more short-lived management fad or fashion. Since the 1990s, skeptics have speculated about the imminent fall, death, and burial of TQM, and even delivered eulogies. However, others claim that the level of interest has picked back up and that TQM is alive and well. Therefore, this paper attempts to synthesize and reconcile these differing views on the long-term trajectory of TQM and provide an updated picture and status report, taking into account the latest findings and developments in research and practice. The evidence reviewed in this paper suggests that, even though TQM has become much less noticeable in public management discourse compared to the heydays of the 1980s and 1990s, the concept has persisted and even to this day remains widely used by organizations worldwide.

scholarly journals Total Quality Management Meta-Analysis: Founders, Awards Criteria, and Successful versus Failing Cases in Higher Education

2016 ◽  
Vol 8 (2) ◽  
pp. 38
Author(s):  
Iman Rabah
Keyword(s):  
Higher Education ◽  
Systematic Review ◽  
Quality Management ◽  
Total Quality Management ◽  
Qualitative Analysis ◽  
Meta Analysis ◽  
Total Quality ◽  
Management Concepts ◽  
Review Procedure ◽  
Clear Presentation

<p>The purpose of this meta-analysis paper is to give a clear presentation of the Total Quality Management (TQM) characteristics and concepts applicable to the higher education context. The paper presents the TQM concepts analysed by the founders of the TQM literature. Followed by the meta-analysis of the influence of TQM awards to quality management principles and characteristics. Those TQM awards are attractive to many organizations, including higher education. Consequently, their criteria can reshape the quality management concepts and implementation in organizations when they are granted such awards. This paper uses qualitative meta-analysis as a method of conducting a thorough secondary qualitative analysis of primarily qualitative results. In this systematic review procedure, the literature is reviewed as not only an objective means to combine the results of previous studies but also to compare, classify, and deduce conclusions of theTQM major concepts and the applicability of this model to higher education including successful and failing cases. All of the TQM concepts constituting of the TQM characteristics discussed by the TQM founders and also those TQM characteristics developed by the TQM awards’ criteria are analysed from the perspective of the higher education TQM scholars in order to present the applicability or inapplicability of those concepts or characteristics to higher education.</p>

Application of total quality management concepts to a business school

1998 ◽  
Vol 16 (4/5/6) ◽  
pp. 520 ◽  
Author(s):  
T.K. Bhattacharya ◽  
Taisier AlDiab Zoubi ◽  
Abduihamid Sukar
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business School ◽  
Total Quality ◽  
Management Concepts

scholarly journals The EFQM Model as a framework for total quality management in healthcare

2016 ◽  
Vol 36 (8) ◽  
pp. 901-922 ◽  
Author(s):  
Steffie van Schoten ◽  
Carolien de Blok ◽  
Peter Spreeuwenberg ◽  
Peter Groenewegen ◽  
Cordula Wagner
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Feedback Loop ◽  
Total Quality ◽  
Content Type ◽  
Continuous Quality ◽  
Efqm Model ◽  
European Foundation

Purpose – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can serve as a framework for TQM in healthcare. Design/methodology/approach – Data on a national representative survey about quality management (QM) in the hospital population in the Netherlands were used to conduct this study. The survey had five measurement points between 1995 and 2011. Findings – The results of the study show that applying the EFQM Model in hospitals is related to improvement in organizational performance over time, a feedback loop in which hospitals use their results to further improve their organizational processes is established, and improvement is stronger when all the model’s elements are considered simultaneously. Practical implications – The results of the study can be applied by quality managers of healthcare institutions to achieve higher quality of care. Originality/value – Previous research on the relationship between the EFQM excellence model and TQM neglects two essential characteristics of the TQM philosophy, namely, the holistic perspective on QM and the presumed feedback loop of organizational performance that feeds a cycle of continuous quality improvement. The study provides new insights into the long-term benefits of applying the EFQM Model as a framework for TQM in healthcare.

scholarly journals Is innovation the future of quality management?

2017 ◽  
Vol 9 (3/4) ◽  
pp. 232-240 ◽  
Author(s):  
Johan Lilja ◽  
David Hansen ◽  
Johan Fredrikson ◽  
Daniel Richardsson
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Design Methodology ◽  
Innovation Management ◽  
Total Quality ◽  
Content Type ◽  
Management Concepts ◽  
Literature Reviews ◽  
Operational Excellence ◽  
Practical Implications

Purpose Upcoming as well as mature industries are facing pressure as regards successfully managing operational excellence, and, at the same time, driving and managing innovation. Quality management concepts and practices’ ability to tackle this challenge have been questioned. It has even been suggested that there is a need to provide and promote an updated/changed, and even re-branded, version of Total Quality Management, merging quality management (QM) and innovation management (IM). Can such a shift then actually be spotted? The purpose of this paper is to explore and see if there are any signs suggesting that QM and IM actually are about to merge. Design/methodology/approach The study is based on literature reviews, document studies and interviews. Findings The paper highlights three signs indicating that QM and IM indeed are approaching each other, and that it is a movement driven from both sectors, e.g., in the work with new ISO-standards and the Toyota Kata framework. Originality/value The indicated development has fundamental and extensive practical implications. It will for example have to be followed by a similar merging of the two fields in the educational system, and in the competences of future managers.

scholarly journals Manajemen Mutu Terpadu

2019 ◽  
Author(s):  
Adrian Pratama ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management Process ◽  
Total Quality ◽  
Satellite Systems ◽  
The Past ◽  
The World ◽  
Performance Reports

Total Quality Management is an important management process that has been used by industries in the world. The concept is used in the development and acquisition of systems such as satellite systems and aircraft to prepare officers' performance reports. In the past few years, the concept of Total Quality Management (TQM) has been applied in the world of education.

scholarly journals Total Quality Management implementation in Greek businesses: Comparative assessment 2009-2013

2015 ◽  
Vol 3 (2) ◽  
pp. 87 ◽  
Author(s):  
Martha Vranaki ◽  
Stergios Vranakis ◽  
Lazaros Sarigiannidis
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Manufacturing Sector ◽  
Equation Modeling ◽  
Necessary Condition ◽  
Quality Level ◽  
Total Quality ◽  
Structure Equation Modeling ◽  
Key Factor

The competition in the Greek manufacturing sector has become very intense and the need for businesses to survive, under these very difficult conditions, forces them to find new ways to increase their profits, but also to attract new customers and to retain old.  A necessary condition for long-term business survival is to maintain a high product quality level. The implementation of Total Quality Management (TQM) approach is a key factor to achieve this goal.The main objective of this research is to identify the current situation as far as the implementation of TQM by Greek manufacturing firms, and finally to compare the results between the current research and the previous research of 2009 (Vranaki et al., 2010). The research model that has been developed incorporates nine factors which are found in literature to influence Total Quality Management. A structured questionnaire has been developed and distributed to executives of 61 companies. Descriptive statistics as well as Structure Equation Modeling (SEM) techniques were used to analyze the data.

scholarly journals Implementing Total Quality Management Concepts to Land Administration System in Pakistan

2014 ◽  
Vol 2 (4) ◽  
pp. 74-80
Author(s):  
Zahir Ali ◽  
A. M. Tuladhar ◽  
J. A. Zevenbergen ◽  
Muhammad Ajmal Bhatti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Administration System ◽  
Land Administration ◽  
Management Concepts
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