scholarly journals Emotion and Interaction Control: A Motive-Based Approach to Media Choice in Socio-Emotional Communication

2020 ◽  
Vol 4 (3) ◽  
pp. 53 ◽  
Author(s):  
Stefan Tretter ◽  
Sarah Diefenbach
Keyword(s):  
Research Question ◽  
Communication Media ◽  
Media Choice ◽  
Emotional Communication ◽  
Emotional Intensity ◽  
Communication Performance ◽  
Theoretical Understanding ◽  
Interaction Control ◽  
Everyday Communication ◽  
Media Characteristics

A large part of everyday communication is mediated by technology, with a constantly growing number of choices. Accordingly, how people choose between different communication media is a long-standing research question. However, while prominent media theories focus on how media characteristics affect communication performance, the underlying psychological motives of media choice and how different technologies comply with these are less considered. We propose a theoretical framework that links media characteristics with peoples’ intentions to influence communication and present a qualitative study on reasons for media choice in socio-emotional situations. An analysis through the lens of the framework illustrates how users employ media to establish control over the interactional speed and emotional intensity of communication and thereby regulate their communication experience. Besides an advanced theoretical understanding, the present analysis provides a basis for a conscious design of communication media, to deliberately shape the way people interact with technology and each other.

Exploring the Enterprise Value of Wikis through Media Choice Theories

2013 ◽  
pp. 216-227
Author(s):  
Christian Wagner ◽  
Andreas Schroeder ◽  
Wing Wong ◽  
Anna Shum
Keyword(s):  
Asynchronous Communication ◽  
Evaluation Framework ◽  
Communication Media ◽  
Media Choice ◽  
Enterprise Value ◽  
Communication Task ◽  
Key Characteristics ◽  
Wiki Technology ◽  
Core Capabilities ◽  
Media Characteristics

Wikis are quickly emerging as a new corporate medium for communication and collaboration. They allow dispersed groups of collaborators to asynchronously engage in persistent conversations, the result of which is stored on a common server as a single, shared truth. To gauge the enterprise value of wikis, the authors draw on Media Choice Theories (MCTs) as an evaluation framework. MCTs reveal core capabilities of communication media and their fit with the communication task. Based on the evaluation, the authors argue that wikis are equivalent or superior to existing asynchronous communication media in key characteristics. Additionally argued is the notion that wiki technology challenges some of the held beliefs of existing media choice theories, as wikis introduce media characteristics not previously envisioned. The authors thus predict a promising future for wiki use in enterprises.

Exploring the Enterprise Value of Wikis through Media Choice Theories

2010 ◽  
Vol 1 (2) ◽  
pp. 15-26 ◽  
Author(s):  
Christian Wagner ◽  
Andreas Schroeder ◽  
Wing Wong ◽  
Anna Shum
Keyword(s):  
Asynchronous Communication ◽  
Evaluation Framework ◽  
Communication Media ◽  
Media Choice ◽  
Enterprise Value ◽  
Communication Task ◽  
Key Characteristics ◽  
Wiki Technology ◽  
Core Capabilities ◽  
Media Characteristics

Wikis are quickly emerging as a new corporate medium for communication and collaboration. They allow dispersed groups of collaborators to asynchronously engage in persistent conversations, the result of which is stored on a common server as a single, shared truth. To gauge the enterprise value of wikis, the authors draw on Media Choice Theories (MCTs) as an evaluation framework. MCTs reveal core capabilities of communication media and their fit with the communication task. Based on the evaluation, the authors argue that wikis are equivalent or superior to existing asynchronous communication media in key characteristics. Additionally argued is the notion that wiki technology challenges some of the held beliefs of existing media choice theories, as wikis introduce media characteristics not previously envisioned. The authors thus predict a promising future for wiki use in enterprises.

Trust, Perceived Benefit, and Purchase Intention in C2C E-Commerce

2021 ◽  
pp. 1313-1338
Author(s):  
Shukuan Zhao ◽  
Yiwen Fang ◽  
Weiyong Zhang ◽  
Hong Jiang
Keyword(s):  
Structural Equation Modeling ◽  
Theoretical Model ◽  
Purchase Intention ◽  
Structural Equation ◽  
Research Question ◽  
Purchase Intentions ◽  
Equation Modeling ◽  
Theoretical Understanding ◽  
Perceived Benefit ◽  
The Relationship

It is a class research question about how trust and perceived benefit affect consumers' purchase intentions. This research examines the relationship in a very different context: consumer-to-consumer (C2C) e-commerce in China. Specifically, this research empirically assesses the differences in effect size due to the change of context. First, a theoretical model linking trust, perceived benefit, and their antecedents to purchase intention is developed upon the literature. Then the model is evaluated using empirical data collected at Taobao, the largest C2C e-commerce website in China. Partial least squares based structural equation modeling (PLS-SEM) results strongly support the model and research hypotheses. A developing country context can indeed affect the strength of effect. These results contribute to the literature in that they provide new insights toward a more in-depth theoretical understanding. Meanwhile, they can also provide useful guidance for managers.

The nature of individual experiential knowledge in internationalizing SMEs: pitfalls of superstitious learning and the need for wisdom

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sara Melén Hånell ◽  
Emilia Rovira Nordman ◽  
Lars-Gunnar Mattsson
Keyword(s):  
Prior Knowledge ◽  
Small Firm ◽  
Research Question ◽  
Experiential Knowledge ◽  
Future Research ◽  
Theoretical Understanding ◽  
Content Type ◽  
Individual Level ◽  
Uppsala Model ◽  
Firm Internationalization

PurposeThis study addresses the research question: How does the experiential knowledge, superstitious knowledge and the wisdom of CEOs influence the internationalization behaviour of SMEs?Design/methodology/approachAn exploratory qualitative study is used. Longitudinal case studies of two Swedish life science companies are analysed.FindingsAn individual's prior experiential knowledge influence the newly started SME's market commitments and internationalization behaviour. Such prior experiences can enable early and rapid resource commitments in the newly started SMEs. Relying upon such prior experiential knowledge in deciding upon the company's market commitments however heightens the risk of superstitious learning. The findings illustrate how wisdom can work as an antidote to superstitious learning. Wisdom lures even experienced CEOs away from believing they know more than they actually know.Research limitations/implicationsThe study contributes to extend the Uppsala model by incorporating the role of individual-level experiential knowledge. The study also adds value to the literature on small firm internationalization by providing propositions for how the prior knowledge of individual key decision makers influences SMEs' internationalization behaviour. The propositions provide new input to the ongoing discussion in the literature and help to guide future research.Originality/valueGiven the fact that the Uppsala model is centred upon a firm-level view on experiential knowledge, our theoretical understanding is still limited regarding how individual-level experiential knowledge influences the internationalization behaviour of SMEs. This study addresses calls for research on how individuals' prior knowledge influences small-firm internationalization.

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