Total Costs of Centralized and Decentralized Inventory Strategies—Including External Costs

The paper deals with the economic efficiency of decentralized and centralized strategies of distribution goods in terms of both internal efficiency of firms and external costs of logistics processes (first of all external costs of transport). The author developed a model (using an electronic spreadsheet) in order to calculate the economical efficiency in the micro and macro dimensions in order to find the distances on which distribution using one central warehouse is more profitable than decentralized distribution. The results of the simulations show that the strategy of centralized inventories can be in many cases an economically effective strategy although not for deliveries on very long distance. The results confirm that the benefits of centralization are lower inventories, although the simulations do not confirm the applicability of the square root law to calculate the level of inventories. However, they confirm a positive impact on the level of logistic customer service, measured by the availability of stocks. Better service is probably the main benefit of this strategy. In order to investigate the impact of individual parameters on the total costs of logistics processes 1300 simulations were carried out for various cases: The volume of annual sales, fluctuations in demand, the value of distributed goods, the number of warehouses in a decentralized system and the width of the product range, costs of warehousing, and maintaining stocks, and the distance of transport and in deliveries to customers.

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THE IMPACT OF SERVICE QUALITY ON BRAND LOYALTY OF DTAC SELULER SERVICE USERS

Business Management Journal ◽

10.30813/bmj.v9i1.686 ◽

2017 ◽

Vol 9 (1) ◽

Author(s):

Debby Arisandi

Keyword(s):

Service Quality ◽

Customer Service ◽

Service Provider ◽

Brand Loyalty ◽

Service Industry ◽

Positive Impact ◽

Relevant Literature ◽

Field Research ◽

Main Research ◽

The Impact

Purpose- In the GSM seluler telephony sector, the main condition for protecting the subscriber base is to win customer to be loyalty, a key necessity for the maintenance of a brand loyalty in the long term. To achieve this aim, service quality must be measured and identified. This paper’s aim is to measure the effects of service quality towards brand loyalty on DTAC seluler service provider. This study will explore the relationship between service quality and brand loyalty in the seluler service industry.Design/methodology/approach- The main research target sample covered 200 seluler phone users in Prince of Songka University, Hatyai campus. Field research was conducted. The questionnaire was formed by a synthesis of existing constructs in relevant literature. Reliability tests, descriptive statistic, and regressions analyses were performed to both confirm scale reliability and answer the research questions. The data were analysed by moderated regression analysis to test the hypotheses.Findings- The findings of this study show that an overall service quality directly affects brand loyalty. Network quality, customer service, pricing structure and billing system are the service quality dimensions that have significant positive influence on brand loyalty, which in turn has a significant positive impact on brand loyalty 43,5%. Therefore, it plays a crucial role in winning customer loyalty.Originality/value- It is of great importance for seluler operators in a mature market such as that of Thailand, to understand what the drivers of brand loyalty are. The present study produced useful findings, which can be utilized by seluler service provider managers, in their effort to develop and implement successful brand loyalty strategies. With respect to the findings, pricing structure has the most importance than others dimensions of service quality which provides positive outcomes on brand loyalty, not only in the present but also in the future. So, the effect of pricing structure on brand loyalty becomes greater than the effect of others dimenstions of service quality. Therefore, any GSM operator who wishes to preserve its existing subscriber base should concentrate on winning its subscribers’ loyalty, especially for DTAC.Keywords- Seluler Services, Brand Loyalty, Service Quality

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DAMPAK AKUMULASI MODAL, EKSPOR, MARGINAL EFFICIENCY OF CAPITAL (MEC), INFLASI DAN SISTEM PEMERINTAHAN TERHADAP PERTUMBUHAN EKONOMI

Media Ekonomi ◽

10.25105/me.v25i2.4893 ◽

2019 ◽

Vol 25 (2) ◽

pp. 107

Author(s):

Asti Karlina Dewi

Keyword(s):

Economic Growth ◽

Capital Accumulation ◽

Positive Impact ◽

Secondary Data ◽

Supply Side ◽

Decentralized System ◽

Factors Affecting ◽

Dummy Variables ◽

The Impact ◽

Better Than

The research is analyzing the Impact of Capital Acumulation, Export, MEC, Inflation and Governace System on Indonesian Economic Growth. The model tries to combine the supply side (capital accumulation and MEC) and the demand side (export and inflation), also by including government systems for predicting the factors affecting economic growth. The data used are secondary data obtained from BPS, BI and other data sources from 1987 to 2016 (except data from 1998, 1999, and 2000 due to data in that year's is extreme). To find out whether there is a difference in the phenomenon of economic growth in centralized systems with decentralize system used dummy variables. The results of the study showed that the model is significant in explaining changes in economic growth. The impact of capital accumulation on economic growth is positive significant, as well as the impact of exports. But the impact of MEC as well as of inflation on economic growth is not significant. By seeing that the variable dummy has a significant positive impact on economic growth, it can be argued that economic growth in the decentralized system is better than the centralized.

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The quality of service to residents by public administration on the example of municipal offices in Poland

ADMINISTRATIE SI MANAGEMENT PUBLIC ◽

10.24818/amp/2021.37-09 ◽

2021 ◽

pp. 132-150

Author(s):

Radosław WOLNIAK ◽

Izabela JONEK-KOWALSKA

Keyword(s):

Quality Of Life ◽

Quality Of Service ◽

Service Quality ◽

Public Administration ◽

Customer Service ◽

Public Services ◽

Positive Impact ◽

The Impact ◽

The City

Currently, at a time when the Smart City concept is aimed at improving the quality of life of residents and being implemented in cities, the role of measuring the functioning of offices in relation to the customer is growing. The publication presents the results of research on the quality of service to residents by public administration on the example of municipal offices in Poland. The aim of the research, resulting from the identified research gap, was to examine the level of customer service quality in Polish municipal offices and to determine whether monitoring the quality of life and the quality of public services provided affect the quality of customer service. The research was carried out on a wide sample of 287 cities located around Poland, the sample was selected at random. The sample was good in such a way as to maintain the structure by province. The survey included questions rated on a 5-point Likert scale. The conducted research shows that there are no statistically significant differences in the level of customer service quality by municipal offices between individual provinces of Poland. Based on the research, it was found that: the existence of a quality-of-life department in the city has a positive impact on the quality of customer service in the office; monitoring the quality of life of residents and the quality of public services provided by the municipal office has a positive impact on the quality of customer service in the office, the implementation of the ISO 37120 standard by the municipal office has a positive impact on the quality of customer service in the city. A particularly high correlation occurs in the case of the impact of monitoring the quality of customer service.

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Analisis Pemanfaatan Social Commerce bagi UMKM: Anteseden dan Konsekuen

Kompartemen Jurnal Ilmiah Akuntansi ◽

10.30595/kompartemen.v16i1.2413 ◽

2018 ◽

Vol 16 (1) ◽

Cited By ~ 2

Author(s):

Anissa Hakim Purwantini ◽

Friztina Anisa

Keyword(s):

Social Media ◽

Financial Performance ◽

Customer Service ◽

Positive Impact ◽

Small And Medium Enterprises ◽

Social Commerce ◽

Media Usage ◽

Positive Effects ◽

Medium Enterprises ◽

The Impact

The purpose of this study is to investigate factors that influence social media usage among small and medium enterprises (SMEs) and the impact on financial and non-financial performance. Convenience sampling was used to collect data. The respondent in this study are owner of SME that use facebook and instagram on their business activities. Based on SEM-PLS analysis, this study revealed that interactivity, cost effectiveness, and trust was identified as factors that motivate the usage social media. Meanwhile, compatibility has no significant effect on social media usage. Social media usage has a strong positive impact on financial performance (sales) and non-financial performance of SMEs in terms of customer service, internal operations, and marketing. In addition, this study indicate that social media usage has no positive effects on perceived impact on innovation.Keywords: social media, SME, performance, inovation,social commerce

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The Impact of Knowledge Sharing on the Services Provided by of Security and Safety Employees in Saudi Telecom Company: أثر مشاركة المعرفة على الخدمات المقدمة من منسوبي الأمن والسلامة بشركة الاتصالات السعودية

Arab Journal of Sciences & Research Publishing - المجلة العربية للعلوم و نشر الأبحاث ◽

10.26389/ajsrp.y311219 ◽

2020 ◽

Vol 6 (1) ◽

Author(s):

Yousef saeed alghamdi

Keyword(s):

Knowledge Sharing ◽

Random Sample ◽

Customer Service ◽

Analytical Method ◽

Positive Impact ◽

Main Tool ◽

Preventive Services ◽

Educational Qualification ◽

Personal Variables ◽

The Impact

The study aimed to identify the impact of knowledge sharing on the services (customer service, preventive services) provided by security and safety employees in Saudi Telecom Company, to identify obstacles to knowledge sharing they face, and to identify the impact of knowledge sharing on them according to personal variables. The study used the descriptive-analytical method, and its population consisted of security and safety employees in Saudi Telecom Company, and it was applied to a random sample of (104) employees. The study used the questionnaire as a main tool for the study. The study came out with a number of results: 1) The reality of knowledge sharing with the various departments of Saudi Telecom Company came high. There is a positive impact of sharing knowledge with the safety and security employees of STC on customer service. 2) There is a high positive impact of knowledge sharing with security and safety employees in Saudi Telecom Company on the preventive services provided by them. 3) The degrees of assessment of the respondents about the obstacles to knowledge sharing with the employees of security and safety in Saudi Telecom Company came in a neutral degree, and the highest expressions that expressed obstacles in terms of average, which respondents affirmed the existence of (the belief of some employees in the Saudi Telecom Company that their knowledge is the source of their strength they can from During which to achieve distinction from others, the absence of a culture of knowledge sharing among employees in STC. " 4) There is a positive impact of knowledge sharing on the services provided by the employees of security and safety in STC. 5) There are no statistically significant differences between the responses of the sample members regarding the effect of knowledge sharing on the services provided by the employees of security and safety in Saudi Telecom Company that are attributed to variables (years of experience, educational qualification). In light of the results, the study recommended the following: 1) The need to work on designing knowledge portals to facilitate the task of security employees within the telecommunications company to share knowledge. 2) The need to develop a clear and explicit strategy to enhance knowledge sharing among employees in the company.

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Changing Contexts of Customer Service in the Social Media Era: Challenges and Opportunities for Indian e-tail Industry

Ushus - Journal of Business Management ◽

10.12725/ujbm.45.1 ◽

2018 ◽

Vol 17 (4) ◽

pp. 1-14

Author(s):

Prasad Kulkarni ◽

Ajay Inamdar

Keyword(s):

Social Media ◽

Customer Service ◽

Knowledge Creation ◽

Development Time ◽

Positive Impact ◽

Idea Generation ◽

Feedback Mechanisms ◽

The Social ◽

Challenges And Opportunities ◽

The Impact

The research aims to analyse the impact of social media on customer service provided by the E-tailing companies in India. The analysis depicted that antecedent variables of customer service such as personal greetings, idea generation, loyalty benefits, and feedback mechanisms have a positive impact but they fail to create an impression on the consequence variables such as loyalty development, time efficiency, and knowledge creation. Researchers conclude that the lack of clarity in media vehicles communication, proliferation of e-tailing, and their rivalry create issues among the consumers of E-tail companies.

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STUDYING THE EFFECT OF BRAND LOYALTY ON CUSTOMER SERVICE IN KERMAN ASIA INSURANCE COMPANY

Australian Journal of Business and Management Research ◽

10.52283/nswrca.ajbmr.20110107a16 ◽

2012 ◽

Vol 01 (07) ◽

pp. 152-158

Author(s):

Gholamreza Jandaghi ◽

Razieh Nafari Mehranjani ◽

Mahdi Nik Seresht ◽

Ali Mokhles

Keyword(s):

Customer Service ◽

Customer Loyalty ◽

Brand Loyalty ◽

Positive Impact ◽

Insurance Company ◽

Marketing Application ◽

Service Brand ◽

The Impact ◽

Traditional Image

Despite of remarkable interests in the nature and role of marketing application from servicing perspective, there are limited researches on service branding. By describing four major aspects of service branding, present study studies these aspects and their impacts on service conceived quality and finally it investigates the impact of service conceived quality on customer loyalty. Represented model includes the impact of brand traditional image along with other three impacts, that is, company image, employees’ confidence and company’s confidence. By using a 104-subject sample of Asia Insurance Company’s customers, the analyses show that brand image and company’s image have direct and positive impact on service conceived quality while a significant relationship is not seen between company’ confidence and employees’ confidence with service quality. Finally, the aspects of service brand impacts indirectly on customers’ loyalty via impacting on service conceived quality.

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Impact of Organizational Culture on Employees Job Performance in Software Houses

Journal of Entrepreneurship, Management, and Innovation ◽

10.52633/jemi.v1i1.43 ◽

2019 ◽

Vol 1 (1) ◽

pp. 62-76

Author(s):

Fajar Lateef

Keyword(s):

Organizational Culture ◽

Job Performance ◽

Customer Service ◽

Risk Taking ◽

Positive Impact ◽

Employee Performance ◽

Secondary Data ◽

Primary Data ◽

Organizational Goals ◽

The Impact

This paper intends to examine the general impact of organizational culture directly or indirectly on employees’ job performance. To find the impact of organizational culture on employee performance within software houses. This is a survey-based research study. Primary and secondary data were used in this study. Primary data was collected through a questionnaire and formal and informal interviews. Customer service, employee participation, reward system, innovation and risk-taking and communication system are reflected variables for this study. The sample size is (n=110); therefore, descriptive statistics, correlation analysis and regression analysis have been used. The overall results support that culture of organizations has a significant positive impact on employees’ job performance at software houses. Employee contribution is the most important element for achieving organizational goals. This study achieves an acknowledged necessity of learning the impact of culture on the job performance of employees of the software industry.

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“However, he did not switch to walking”: the experience of a philosophical research of collective endurance running

Социодинамика ◽

10.25136/2409-7144.2021.7.34205 ◽

2021 ◽

pp. 34-53

Author(s):

Stanislav Vladimirovich Kannykin

Keyword(s):

Positive Impact ◽

Social Needs ◽

Contemporary History ◽

Distance Running ◽

Endurance Running ◽

Long Distance ◽

Long Distance Running ◽

Running Activity ◽

The Social ◽

The Impact

The object of this research is the collective endurance running as a social phenomenon of the XX – XXI centuries. The subject of this research is the spiritual grounds of the person’s choice and the sociocultural components of the existence of collective endurance running viewed in their interrelation. The article leans on the scientific approach and general methodological principles of scientific study, dialectical method, as well as ideas and values of the concept of humanism. The author set the following tasks: determine the social grounds and factors of proliferation endurance running in contemporary history; explore the peculiarities of interaction between running locomotion and unconscious aspect of the personality of amateur athlete; explicate the impact of long-distance running upon metaphysical component of the spiritual world of a “running” person; outline the social needs fulfilled by cultivation and propaganda of the positive impact of long-distance running practices; determine the problematic field of the “philosophy of running”. The novelty of this work lies in description of the worldview foundations of running activity of the amateur long-distance runners. These foundations are viewed as the main reason for proliferation of endurance running in modern society, as well as the semantic core of the problematic field of the “philosophy of running”. The metaphysical component of mentality of the “running” person via a long running effort goes back to the transcendent beginning of its existence; amateur endurance running provides selection of the most effective adaptive skills; forms an autotelic personality oriented towards the mode of “being”, rather than “possessing”; serves as a component of environmental movements and charity campaigns, a form of socialization of people with impairments; has a powerful educational potential. Being the basis of most athletic movements, running can be viewed as the “initial cell” that determines the impact of sport practices upon the human mind and body, as well as the current stage of social development. In relation to a human, such impact can be described by the word “kalokagathia”, while in relation to society – by the terms “humanism” "and “democracy”.

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Multidisciplinary team decision is rare and decreasing in percutaneous vascular interventions despite positive impact on in-hospital outcomes

VASA ◽

10.1024/0301-1526/a000771 ◽

2019 ◽

Vol 48 (3) ◽

pp. 262-269 ◽

Cited By ~ 3

Author(s):

Christian-Alexander Behrendt ◽

Tilo Kölbel ◽

Thea Schwaneberg ◽

Holger Diener ◽

Ralf Hohnhold ◽

...

Keyword(s):

Multidisciplinary Team ◽

Positive Impact ◽

Cross Sectional Study ◽

Invasive Treatment ◽

Cross Sectional ◽

Hospital Outcomes ◽

Vascular Intervention ◽

Medical Specialties ◽

Team Decision ◽

The Impact

Abstract. Background: Worldwide prevalence of peripheral artery disease (PAD) is increasing and peripheral vascular intervention (PVI) has become the primary invasive treatment. There is evidence that multidisciplinary team decision-making (MTD) has an impact on in-hospital outcomes. This study aims to depict practice patterns and time changes regarding MTD of different medical specialties. Methods: This is a retrospective cross-sectional study design. 20,748 invasive, percutaneous PVI of PAD conducted in the metropolitan area of Hamburg (Germany) were consecutively collected between January 2004 and December 2014. Results: MTD prior to PVI was associated with lower odds of early unsuccessful termination of the procedures (Odds Ratio 0.662, p < 0.001). The proportion of MTD decreased over the study period (30.9 % until 2009 vs. 16.6 % from 2010, p < 0.001) while rates of critical limb-threatening ischemia (34.5 % vs. 42.1 %), patients´ age (70 vs. 72 years), PVI below-the-knee (BTK) (13.2 % vs. 22.4 %), and rates of severe TASC C/D lesions BTK (43.2 % vs. 54.2 %) increased (all p < 0.001). Utilization of MTD was different between medical specialties with lowest frequency in procedures performed by internists when compared to other medical specialties (7.1 % vs. 25.7 %, p < 0.001). Conclusions: MTD prior to PVI is associated with technical success of the procedure. Nonetheless, rates of MTD prior to PVI are decreasing during the study period. Future studies should address the impact of multidisciplinary vascular teams on long-term outcomes.

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