Proposal for the Identification of Information Technology Services in Public Organizations

Handling complexity and symmetry in the identification of services for the management of information technology (IT) emerged as a serious challenge in recent times. One of the most important elements that must be defined in the management of information technology services is the construction and management of a service catalog. However, in order to create this catalog, it is necessary to correctly identify the services to be formed. So far, there are several proposals that serve to identify information technology services in public organizations. However, there are several inherent drawbacks to these processes, whereby many organizations are yet to adapt to the services. The main objective of this research is to present a proposal for the identification of information technology services and the construction of an information technology catalog. For this, the following methodology was applied: (a) a review of the literature, identifying the research that addressed the process of the identification of services; (b) a proposal based on automatic learning to identify information technology services in public organizations, adapting the catalog of services and taking as its main input the history of requests and incidents accredited by the department of information technologies in public organizations in the Republic of Ecuador. In conclusion, this work leads to satisfactory results for the identification of technology services used to construct its catalog.

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Technique for Risk Identification of Software Acquisition and Information Technologies

Agile Estimation Techniques and Innovative Approaches to Software Process Improvement - Advances in Systems Analysis, Software Engineering, and High Performance Computing ◽

10.4018/978-1-4666-5182-1.ch002 ◽

2014 ◽

pp. 16-30

Author(s):

Gloria Piedad Gasca-Hurtado ◽

Jaime Alberto Echeverri Arias ◽

María Clara Gómez

Keyword(s):

Information Technology ◽

Information Technologies ◽

Risk Identification ◽

Technological Tools ◽

Information Technology Services ◽

Technology Services ◽

Commercial Off The Shelf ◽

Acquisition Software

In this chapter, the authors present the automatization of a technique for identifying the risks that may affect software acquisition projects. The proposed technique can have an impact in two software acquisition areas: 1) acquisition software contract for: Fully Developed (FD) software, Modified-Off-The-Shelf (MOTS) software, and Commercial-Off-The-Shelf (COTS) software; and 2) information technology services contract, which can be a result of using the required technological tools for the operation of any organization. In both cases, it is indispensable to manage and address (track) the risks that may affect the success of any project type mentioned above.

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Technique for Risk Identification of Software Acquisition and Information Technologies

Global Business Expansion ◽

10.4018/978-1-5225-5481-3.ch062 ◽

2018 ◽

pp. 1337-1352

Author(s):

Gloria Piedad Gasca-Hurtado ◽

Jaime Alberto Echeverri Arias ◽

María Clara Gómez

Keyword(s):

Information Technology ◽

Information Technologies ◽

Risk Identification ◽

Technological Tools ◽

Information Technology Services ◽

Technology Services ◽

Commercial Off The Shelf ◽

Acquisition Software

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Trend analysis of the sensitivity of international business in the field of information technologies to global limitations

Economics. Finances. Law ◽

10.37634/efp.2020.12(4).3 ◽

2020 ◽

pp. 13-16

Author(s):

Oksana KRAVCHENKO ◽

Yelyzaveta SAPOZHNIKOVA

Keyword(s):

Information Technology ◽

International Business ◽

Information Technologies ◽

Technology Development ◽

Cloud Services ◽

Global Constraints ◽

Economic Entity ◽

The World ◽

Information Technology Services ◽

Technology Services

The paper examines the trends of international business in the field of information technology in the context of global constraints associated with the Covid-19 pandemic. In terms of global restrictions, the role of information technology development in the resilience of companies to changes in the external environment and ensuring the possibility of business survival is particularly acute. Analytical IT forecasts need to be considered to be ready for change. It was found that despite the appearance of growth in the field of information technology, due to the pandemic, and the transition of a many number of operations online, in general, there is a reduction. These trends are due to the fact that in the crisis caused by the Covid-19 pandemic, most companies and individuals will delay the modernization of hardware and software, trying to use what already exists. However, a more detailed analysis shows the heterogeneity in the change in demand for certain types of information technology services. Thus, there is an increase in such information technology services as public cloud services and video conferencing, and the presence of deferred demand in declining areas. At the same time, it can be argued that in the long run we can expect a resumption of rapid growth in demand for most information technology services, the consumption of which has been postponed. Today, software vendors help companies of all sizes and industries survive, grow and grow. We looked at the ten most profitable IT companies in the world in 2020. All of them have the highest revenue as of November 18, 2020. The ranking includes mainly US companies, countries with developed post-industrial economies. Almost 80 % of US GDP is accounted for by services, which has made them a world leader in this segment. Material production accounts for only 20 % of GDP, including all industries, agriculture and forestry, construction. Focus on scientific and technological progress is one of the hallmarks of an effective economic system. Given the current trends in the development of IT technologies, we can say that they are the driving force of global transformation and economic growth of the world, as well as increase the competitive advantage of any economic entity.

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Assessment of Contributions of the Methodology for the Construction of a Catalog of Information Technology Services Aimed at Public Entities

International Journal of Service Science Management Engineering and Technology ◽

10.4018/ijssmet.287911 ◽

2022 ◽

Vol 13 (1) ◽

pp. 1-28

Author(s):

Cristian Mera Macías ◽

Igor Aguilar-Alonso

Keyword(s):

Information Technology ◽

Field Studies ◽

Public Organizations ◽

It Professionals ◽

Management Of Technology ◽

The World ◽

Information Technology Services ◽

Technology Services ◽

Low Levels

Several field studies have shown low levels of implementation of this type of catalog in organizations in various countries around the world, which is accentuated in public organizations. To address this problem, the main objective of this research is to demonstrate the contribution of a methodology for the construction of a catalog of information technology services in the management of technology services aimed at public entities, which is tested and assessed in terms of its levels of contribution to the information management of technology services. The methodology used in this research was tested and evaluated by 46 IT professionals working in public organizations in Ecuador, verifying the contribution levels of the proposal in four aspects: 1) the identification of information technology services, 2) the classification of information technology services, 3) feedback from the service catalog as a transversal component, and 4) the automation of all the processes described. Favourable results were obtained regarding the proposed methodology.

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