scholarly journals Assessment of Contributions of the Methodology for the Construction of a Catalog of Information Technology Services Aimed at Public Entities

2022 ◽  
Vol 13 (1) ◽  
pp. 1-28
Author(s):  
Cristian Mera Macías ◽  
Igor Aguilar-Alonso
Keyword(s):  
Information Technology ◽  
Field Studies ◽  
Public Organizations ◽  
It Professionals ◽  
Management Of Technology ◽  
The World ◽  
Information Technology Services ◽  
Technology Services ◽  
Low Levels

Several field studies have shown low levels of implementation of this type of catalog in organizations in various countries around the world, which is accentuated in public organizations. To address this problem, the main objective of this research is to demonstrate the contribution of a methodology for the construction of a catalog of information technology services in the management of technology services aimed at public entities, which is tested and assessed in terms of its levels of contribution to the information management of technology services. The methodology used in this research was tested and evaluated by 46 IT professionals working in public organizations in Ecuador, verifying the contribution levels of the proposal in four aspects: 1) the identification of information technology services, 2) the classification of information technology services, 3) feedback from the service catalog as a transversal component, and 4) the automation of all the processes described. Favourable results were obtained regarding the proposed methodology.

scholarly journals Proposal for the Identification of Information Technology Services in Public Organizations

Symmetry ◽  
2019 ◽  
Vol 11 (10) ◽  
pp. 1269
Author(s):  
Cristian Mera Macías ◽  
Igor Aguilar Alonso
Keyword(s):  
Information Technology ◽  
Information Technologies ◽  
Public Organizations ◽  
Review Of The Literature ◽  
Automatic Learning ◽  
Information Technology Services ◽  
Technology Services ◽  
History Of ◽  
The Republic ◽  
Main Input

Handling complexity and symmetry in the identification of services for the management of information technology (IT) emerged as a serious challenge in recent times. One of the most important elements that must be defined in the management of information technology services is the construction and management of a service catalog. However, in order to create this catalog, it is necessary to correctly identify the services to be formed. So far, there are several proposals that serve to identify information technology services in public organizations. However, there are several inherent drawbacks to these processes, whereby many organizations are yet to adapt to the services. The main objective of this research is to present a proposal for the identification of information technology services and the construction of an information technology catalog. For this, the following methodology was applied: (a) a review of the literature, identifying the research that addressed the process of the identification of services; (b) a proposal based on automatic learning to identify information technology services in public organizations, adapting the catalog of services and taking as its main input the history of requests and incidents accredited by the department of information technologies in public organizations in the Republic of Ecuador. In conclusion, this work leads to satisfactory results for the identification of technology services used to construct its catalog.

scholarly journals Trend analysis of the sensitivity of international business in the field of information technologies to global limitations

2020 ◽  
pp. 13-16
Author(s):  
Oksana KRAVCHENKO ◽  
Yelyzaveta SAPOZHNIKOVA
Keyword(s):  
Information Technology ◽  
International Business ◽  
Information Technologies ◽  
Technology Development ◽  
Cloud Services ◽  
Global Constraints ◽  
Economic Entity ◽  
The World ◽  
Information Technology Services ◽  
Technology Services

The paper examines the trends of international business in the field of information technology in the context of global constraints associated with the Covid-19 pandemic. In terms of global restrictions, the role of information technology development in the resilience of companies to changes in the external environment and ensuring the possibility of business survival is particularly acute. Analytical IT forecasts need to be considered to be ready for change. It was found that despite the appearance of growth in the field of information technology, due to the pandemic, and the transition of a many number of operations online, in general, there is a reduction. These trends are due to the fact that in the crisis caused by the Covid-19 pandemic, most companies and individuals will delay the modernization of hardware and software, trying to use what already exists. However, a more detailed analysis shows the heterogeneity in the change in demand for certain types of information technology services. Thus, there is an increase in such information technology services as public cloud services and video conferencing, and the presence of deferred demand in declining areas. At the same time, it can be argued that in the long run we can expect a resumption of rapid growth in demand for most information technology services, the consumption of which has been postponed. Today, software vendors help companies of all sizes and industries survive, grow and grow. We looked at the ten most profitable IT companies in the world in 2020. All of them have the highest revenue as of November 18, 2020. The ranking includes mainly US companies, countries with developed post-industrial economies. Almost 80 % of US GDP is accounted for by services, which has made them a world leader in this segment. Material production accounts for only 20 % of GDP, including all industries, agriculture and forestry, construction. Focus on scientific and technological progress is one of the hallmarks of an effective economic system. Given the current trends in the development of IT technologies, we can say that they are the driving force of global transformation and economic growth of the world, as well as increase the competitive advantage of any economic entity.

scholarly journals Awareness and Use of Information Technology through a Theoretical and Constructive Observation of Academic Libraries

2018 ◽  
pp. 110-133
Author(s):  
Rajeshkumar Gamit
Keyword(s):  
Information Technology ◽  
Academic Libraries ◽  
New Technology ◽  
Global Village ◽  
Policy Makers ◽  
The World ◽  
Technology Revolution ◽  
Information Technology Services ◽  
Technology Services ◽  
Increasing Demand

In today‟s the changes that are taking place in the world, the information technology revolution is making the biggest impact of the world. In this 21st Century era of information technology, educational libraries provide a new technology-based role to meet user demand through information technology services. Information technology is thanks to the services that are provided to all types of users for new methods in new environments through new services. With the use of information technology, the information technology revolution is making the biggest impact in all sectors of the world, today including education, social, economic, political, tourism and health etc. The use of information technology in academic libraries is very useful to meet the increasing demand of users. With the advancement of information technology, researchers, academics, librarians and policy makers have begun to increase the use of information technology in the education system. Today, the world is rapidly moving towards a global village to make educational library fields technology-free. Which are today goes beyond the leverage of information technology.

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