Developing a service catalog for higher education information technology services

2009 ◽  
Author(s):  
Andrew H. Lyons
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Information Technology Services ◽  
Technology Services

scholarly journals INFORMATION TECHNOLOGY SERVICES SUPPORT FOR EMERGENCIES

2019 ◽  
Vol 12 (2) ◽  
Author(s):  
Donald Z. Spicer
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Higher Education Institutions ◽  
Education Institution ◽  
It Services ◽  
Quarter Century ◽  
Emergency Situations ◽  
Research Mission ◽  
Information Technology Services ◽  
Technology Services

For at least the last quarter century, enterprises—including higher education institutions—have increasingly relied on Information Technology Services (ITS) for business functions. As a result, IT organizations have had to develop the discipline of production operations as well as recovery procedures to respond when those operations are disrupted. More recently, both the academic and research mission activities of higher education institutions have become increasingly supported by ITS. That ITS touches almost every activity of a higher education institution puts special emphasis on IT services in emergency situations. This paper outlines an evolution of thinking regarding the role of ITS in enterprise emergency response.

scholarly journals Strategic development of information technology services in a provincial higher education institute

2005 ◽  
Vol 21 (4) ◽  
Author(s):  
Prachit Intaganok ◽  
Peter Waterworth ◽  
Siwaporn Srisamai
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Education Institution ◽  
It Services ◽  
Strategic Development ◽  
North Eastern ◽  
Information Technology Services ◽  
Technology Services ◽  
The Impact

<span>This paper describes a research project on the introduction of information technology (IT) services to a higher education institution in north eastern Thailand. The project considered the literature on the processes involved in the introduction of IT services to educational institutions in various parts of the world and attempted to understand the issues that institutions had to deal with in introducing and productively using IT services in teaching, scholarship and administration. It then analyses the nature of the process at the case study institution, through a range of quantitative and qualitative measures designed to draw data from staff, students and senior institutional managers. A number of similarities and differences were identified between what was found in the literature and what had occurred at the case study institution and analysis of them led to the development of a model to attempt to explain the attitudinal and practical stages through which an institution goes in adopting a technical innovation. The impact of cultural and contextual factors upon the acceptance of an innovation is stressed.</span>

scholarly journals Perencanaan Arsitektur Teknologi Informasi Kelurahan Babau Menggunakan TOGAF ADM

2021 ◽  
Vol 12 (2) ◽  
pp. 116
Author(s):  
Yohanes Hugo Maur ◽  
Andi Wahju Rahardjo Emanuel
Keyword(s):  
Information Technology ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Administrative Services ◽  
Information Technology Services ◽  
Technology Services ◽  
Performance Problem ◽  
Advanced Information Technology ◽  
Further Development

Abstract. Information technology architecture planning for Baubau Village using TOGAF ADM. Babau Village is a village located in Kupang Regency, East Nusa Tenggara Province. Currently, Babau Village has implemented information technology as a centre for information and administrative services. To improve the quality of service to the community, existing information technology needs to be further developed because the amount of information in the system will continue to increase along with population growth. The problem faced if information technology is not developed is a system performance problem. For further development to be more focused, research on an information technology architecture design for Babau Village. The design using TOGAF ADM is a blueprint and a roadmap for the development of advanced information technology services. The aim is that the existing business processes within the Babau Village related to information and administrative services continue to develop according to the needs of the community and the organizational management of Babau Village.Keywords: enterprise architecture planning, TOGAF, ADM, Babau VillageAbstrak. Kelurahan Babau adalah sebuah kelurahan yang terletak di Kabupaten Kupang, Provinsi Nusa Tenggara Timur. Saat ini Kelurahan Babau sudah menerapkan teknologi informasi sebagai pusat pelayanan informasi dan administrasi. Demi meningkatkan kualitas pelayanan kepada masyarakat, teknologi informasi yang ada perlu dikembangkan lebih lanjut karena jumlah informasi yang ada dalam sistem akan terus meningkat seiring pertumbuhan jumlah penduduk. Masalah yang dihadapi apabila teknologi informasi tidak dikembangkan ialah masalah kinerja sistem. Agar pengembangan tahap lanjut lebih terarah, penelitian mengenai sebuah perancangan arsitektur teknologi informasi untuk Kelurahan Babau. Perancangan yang menggunakan TOGAF ADM tersebut merupakan blueprint dan juga roadmap untuk pengembangan pelayanan teknologi informasi tahap lanjut. Tujuannya ialah proses bisnis yang ada didalam Kelurahan Babau terkait pelayanan informasi dan administrasi terus berkembang sesuai dengan kebutuhan masyarakat dan pengurus organisasi Kelurahan Babau.Kata Kunci: arsitektur teknologi informasi, TOGAF, ADM, Kelurahan Babau

Technique for Risk Identification of Software Acquisition and Information Technologies

2014 ◽  
pp. 16-30
Author(s):  
Gloria Piedad Gasca-Hurtado ◽  
Jaime Alberto Echeverri Arias ◽  
María Clara Gómez
Keyword(s):  
Information Technology ◽  
Information Technologies ◽  
Risk Identification ◽  
Technological Tools ◽  
Information Technology Services ◽  
Technology Services ◽  
Commercial Off The Shelf ◽  
Acquisition Software

In this chapter, the authors present the automatization of a technique for identifying the risks that may affect software acquisition projects. The proposed technique can have an impact in two software acquisition areas: 1) acquisition software contract for: Fully Developed (FD) software, Modified-Off-The-Shelf (MOTS) software, and Commercial-Off-The-Shelf (COTS) software; and 2) information technology services contract, which can be a result of using the required technological tools for the operation of any organization. In both cases, it is indispensable to manage and address (track) the risks that may affect the success of any project type mentioned above.

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