scholarly journals Performance appraisal of knowledge workers in R&D centers using gamification

2018 ◽  
pp. 196-216
Keyword(s):  
Impact Factor ◽  
Performance Assessment ◽  
Performance Appraisal ◽  
Banking Industry ◽  
Knowledge Workers ◽  
Research Impact ◽  
Vice President ◽  
Careful Consideration ◽  
Service Industries ◽  
Structured Interviews

In the knowledge-based economy, R&D centers in service industries increasingly depend on the performance of knowledge workers to gain competitive advantage. Therefore, these centers must give careful consideration to the performance assessment and continuous improvement of knowledge workers using appropriate performance assessment systems and models. In this paper, a system was designed for the performance appraisal and ranking of knowledge workers in R&D centers of banking industry using gamification approaches. The case study method was applied for the conceptual design of the system and the selected case was the R&D center of Mellat bank, one of the Iranian leading private banks. Data collection was performed via semi-structured interviews with 12 key participants of performance appraisal process which included vice president of research and development and 11 senior researchers as head of research groups of the center. As a result of data coding process for analyzing the qualitative data, a total of 23 metrics and three key performance indicators namely, research impact factor, knowledge impact factor and knowledge absorption factor were identified for the performance appraisal of knowledge workers. The designed system in this study can be used by R&D centers in banking industry for the performance appraisal and ranking of knowledge workers. The designed system provides a comprehensive and detailed set of metrics and KPIs for the performance appraisal of knowledge workers in R&D centers of banking industry.

scholarly journals Performance Appraisal of Employees in IT Industries in Chennai City

2019 ◽  
Vol 8 (4S3) ◽  
pp. 306-308
Keyword(s):  
Performance Evaluation ◽  
Performance Assessment ◽  
Performance Appraisal ◽  
Evaluation System ◽  
Career Guidance ◽  
Present System ◽  
Performance Evaluation System ◽  
Staff Members ◽  
Balanced Assessment ◽  
Chennai City

Performance assessment is a part of career growth. Performance appraisals a required and beneficial process, which offers annual feedback to staff members about job efficiency and career guidance. The performance assessment is envisioned to be a fair and balanced assessment of an employee's performance. This study was primarily focuses to identify the effectiveness performance evaluation system in the organisation. The study will provide the effectiveness of performance assessment used in the organisation and help in improving the system accordingly. The suggestions of the employees are also analysed. The result indicates that effectiveness of performance evaluation in the organisation shows that some improvisation have to be done with the present system. The present system used to measure the performance of the employees is still have to be improved by adding some more attribute.

Keeping the wheels of the automotive industry turning: the use of tacit knowledge by product development workers in a multinational automotive manufacturer

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
René Schmidt ◽  
Robin Bell ◽  
Vessela Warren
Keyword(s):  
Product Development ◽  
Tacit Knowledge ◽  
Knowledge Workers ◽  
Job Descriptions ◽  
Structured Interviews ◽  
Content Type ◽  
Organizational Goals ◽  
Development Workers ◽  
Development Department ◽  
Product Development Department

PurposeThis research identifies the forms of tacit knowledge frequently requested in the job descriptions of knowledge workers in a multinational automotive manufacturer's product development department. It then explores how and why the most requested forms of tacit knowledge are used in practice to achieve organizational goals.Design/methodology/approachThis study follows a sequential mixed-methods approach to quantify the most frequently requested forms of tacit knowledge within internal job descriptions and then explores how and why this tacit knowledge is used. The first stage applies manifest content analysis to internal job descriptions to highlight the epitomes of tacit knowledge to identify the most frequently requested forms of tacit knowledge. The second stage employs semi-structured interviews to explore the use of the most frequently requested forms of tacit knowledge in practice.FindingsThe research indicated that the organization most frequently requested tacit knowledge in the form of skills and experience in the job descriptions of knowledge workers in the product development department. When the use and application of tacit knowledge in the form of skills were further explored in practice, it was found that tacit knowledge-based socially-focused skills were used, which was underpinned by the need to bring people together and align them towards a common goal to make things work; by enabling people to work together as a team; by developing and using networks; and acting as a required resource to support the development and integration in product development. Tacit knowledge in the form of experience was applied through the application of personally obtained experience to enhance development work by acting as a pacemaker for increasing efficiency and a sense of upcoming issues.Originality/valueThis work addresses the paucity of studies identifying tacit knowledge in large organizations and meets calls to investigate the processes and activities related to tacit knowledge in specific contexts.

Effects of Data Envelopment Analysis on Performance Assessment

2018 ◽  
pp. 557-581
Author(s):  
Heinz Ahn ◽  
Nadia Vazquez Novoa
Keyword(s):  
Data Envelopment Analysis ◽  
Financial Performance ◽  
Performance Assessment ◽  
Performance Appraisal ◽  
Efficiency Score ◽  
Data Envelopment ◽  
Financial Assessment ◽  
Dea Efficiency ◽  
Controlling Processes

This paper examines the Data Envelopment Analysis (DEA) methodology from a cognitive perspective. Specifically, it analyzes (a) the role of DEA scores as an overall efficiency measure and (b) to what extent the presence of DEA scores for a non-financial performance appraisal influences a posterior financial performance assessment. The study confirms that the efficiency score acts as a strong performance marker when deciding on which decision making units (DMUs) should be awarded for their non-financial performance. Furthermore, it shows that the results of the non-financial performance evaluation may act as an anchor which significantly influences a posterior financial assessment. These insights have practical consequences for planning, reporting, and controlling processes that incorporate DEA efficiency scores.

Enterpreneurial Incentives, Obstacles, and Management in University-Business Co-Operation

2016 ◽  
pp. 499-518
Author(s):  
Firmansyah David ◽  
Peter van der Sijde ◽  
Peter van den Besselaar
Keyword(s):  
Computer Science ◽  
Case Studies ◽  
Electrical Engineering ◽  
Basic Research ◽  
Private University ◽  
Vice President ◽  
Structured Interviews ◽  
Managerial Implication ◽  
Business World ◽  
Common Perception

The study in this chapter aimed to explore the perception of university managers and academics towards incentives and obstacles of university-business co-operation. For this purpose, case studies were conducted in a public and a private university in Indonesia. Data was collected through semi-structured interviews with university managers: University Vice President and the Head of Research and Community Service Office; and with academics at the department of electrical engineering and computer science. The results suggest that both organizational actors at both universities share a common perception that industrial funding; organizational and individual reputation; trust from industries and applied research are the incentives in the creation of university-business co-operation; whilst bureaucracy, industrial commitment, different in vision and orientation, teaching obligation and basic research have been considered as the obstacles. This study proposes a managerial implication. University managers should ‘recognize' the ‘skills' of individual academics in business before engaging them in university-business co-operation. Furthermore, individual academics should able to manage the different vision and orientation with the business world.

Employers and migration in low‐skilled services in Dublin

2012 ◽  
Vol 34 (6) ◽  
pp. 628-641 ◽  
Author(s):  
Siobhán Rachel McPhee
Keyword(s):  
Labour Market ◽  
State Policies ◽  
Service Industries ◽  
Immigration Policies ◽  
Structured Interviews ◽  
Celtic Tiger ◽  
Content Type ◽  
Migrant Labour ◽  
The Creation ◽  
The Impact

PurposeThe purpose of this paper is to analyse the role of employers as “institutional” factors in the creation of segmentation in the labour market. Industrial structure defines segments of the labour market (the employer) based on the nature of demand, and with the impact on the individual workers or groups based on their personal characteristics.Design/methodology/approachEmpirical work is within the Dublin labour market, which experienced the largest increase in availability of migrant workers under immigration policies of the Celtic Tiger state. Focused on the sectors of catering, cleaning and security as low‐skilled service sector providers, the analysis is based on 24 semi‐structured interviews with employers selected based on a database of a cross‐section of all employers in the selected sectors in Dublin.FindingsSemi‐structured interviews reinforce state policies as key institutional factor underlying migrant labour trends and experiences, but perspectives of the employers in low‐end service industries reveal additional insights. In addition to using migrant labour as a means of cost cutting, the daily actions of employers reveal cultural stereotyping of workers, making them an elemental component “exploiting” the trends facilitated by state immigration policies.Originality/valueAlthough a large body of research on migration into Ireland during the Celtic Tiger years is available, little of it has focused on labour market processes. More broadly, in attempting to understand labour market processes and the creation of segmentation there needs to be a triangulation of processes of supply, demand and state policies; and employers are key players in shaping demand and exploiting supply trends.

Tiredness of Life in Older persons: A Qualitative Study on Nurses’ Experiences of Being Confronted With This Growing Phenomenon

2019 ◽  
Vol 60 (4) ◽  
pp. 735-744 ◽  
Author(s):  
Liesbeth Van Humbeeck ◽  
Let Dillen ◽  
Ruth Piers ◽  
Nele Van Den Noortgate
Keyword(s):  
Qualitative Study ◽  
Nurse Managers ◽  
Careful Consideration ◽  
Behavioral Approach ◽  
Constructivist Grounded Theory ◽  
Older Individuals ◽  
Structured Interviews ◽  
Nurses Perceptions ◽  
Design And Methods ◽  
Purposive Sample

Abstract Background and Objectives With worldwide aging it is imperative to understand nurses’ perceptions of tiredness of life (ToL) and their ways of dealing with an increasingly common phenomenon. Most research on ToL relates to older individuals’ experiences. This study aimed to gain insight into nurses’ (a) perceptions of, (b) attitude(s) toward, and (c) ways of dealing with ToL in older patients. Research Design and Methods Qualitative study with elements of constructivist grounded theory. Data were collected by means of semi-structured interviews between February 2016 and June 2017 with a purposive sample of 25 nurses working in home care and nursing homes. Results A careful consideration indicative of an oscillation between 3 levels (e.g., behavioral, cognitive, and affective) is present. The confrontation with persons having ToL instigates a cognitive process of searching to understand the state a person is in, which on its turn ensues in an emotional balancing between courage and powerlessness and a behavioral approach of action or dialogue. Discussion and Implications Our findings indicate that nurses aim to provide good care, sensitive to the older person’s needs, but this process is not without ambiguity. This study provides nurse managers with valuable guidance to (a) support nursing staff in dealing with ToL, and (b) advance opportunities for emotionally sensitive care and (individual- and team-based) reflection. Finally, this study offers suggestions for education programs to incorporate ToL in curricula.

scholarly journals A Study Of Barriers To Career Advancment For Professional Women In Investment Banking

2003 ◽  
Vol 1 (2) ◽  
Author(s):  
Tracey Rowe ◽  
Anne Crafford
Keyword(s):  
Qualitative Study ◽  
Career Advancement ◽  
Banking Industry ◽  
Investment Banking ◽  
Professional Women ◽  
The Other ◽  
Support Structures ◽  
Structured Interviews ◽  
Male And Female ◽  
Interpretative Framework

A qualitative study was conducted to explore the barriers to career advancement for professional women in the investment banking industry. Semi-structured interviews were conducted with male and female participants to explore their beliefs and perceptions of these barriers. The story of Cinderella is used as an interpretative framework in which the findings are discussed. The key themes that emerged were structure of society, embodiment, male domination, support structures and networking. An additional theme, entitled ‘If the shoe fits’ is the underlying thread that links the other key themes together and forms the conclusion of the study. Opsomming’n Kwalitatiewe studie was onlangs uitgevoer met die oog op hindernisse vir professionele vroue in die beleggings bank-sektor. Semi-gestruktueerde onderhoude was uitgevoer met beide manlike en vroulike deelnemers ten einde die persepsies en oortuigings van hierdie hindernisse te ondersoek. Die verhaal van Aspoestertjie was gebruik as ’n raamwerk waarin die bevindings bespreek is. Die sleutel temas wat geidentifiseer was sluit in gemeenskapstruktuur, beliggaming, manlike-dominasie, ondersteuningsraamwerk en die bou van netwerke. ’n Addisionele tema, getitel ‘As die skoen pas’ is die onderliggende draad wat die ander temas saambind en die samevatting van die studie vorm.

Exploring integrated reporting in the banking industry: the multiple capitals approach

2019 ◽  
Vol 20 (1) ◽  
pp. 165-188 ◽  
Author(s):  
Federica Doni ◽  
Mikkel Larsen ◽  
Silvio Bianchi Martini ◽  
Antonio Corvino
Keyword(s):  
Balanced Scorecard ◽  
Banking Industry ◽  
Natural Capital ◽  
Balance Sheet ◽  
Innovative Approach ◽  
Structured Interviews ◽  
Integrated Reporting ◽  
Content Type ◽  
The Balanced Scorecard ◽  
Trade Offs

Purpose The purpose of this paper is to investigate the engagement with integrated reporting (IR) of the Development Bank of Singapore (DBS), as one of the banks that pioneered IR. Banking industry members face critical sector-specific issues regarding the use of capitals, especially the disclosure of relational and natural capital-related information, and reporting of the outcomes of capitals. This study examines an innovative approach to accounting for multiple capitals adopted by DBS during its journey toward IR. Design/methodology/approach This empirical research follows the case study method, using semi-structured interviews with DBS’s managers, and analyzing reports and other documentation. Findings The authors find that DBS re-conceptualizes, re-categorizes and measures multiple capitals as a form of non-financial value using the balance sheet approach to make visible the interactions and potential tensions (trade-offs) among capitals. Research limitations/implications Case studies are best used to understand a specific context, so the findings of this study cannot be generalized statistically. However, the study does provide insights into the banking industry that may be applicable to other organizations. Practical implications The categorization and reporting of multiple capitals using the balance sheet approach and the integration of the balanced scorecard are innovative operationalizations of the International <IR> Framework. Originality/value This study provides an innovative approach to the categorization and measurement of multiple capitals. It represents a step toward reducing the gap between research and practice on IR.

Skilled migrant employees' perceptions of support from line managers

2020 ◽  
Vol 39 (8) ◽  
pp. 931-947
Author(s):  
Rosa Faaliyat ◽  
Keith Townsend ◽  
David Peetz ◽  
Susan Ressia
Keyword(s):  
Performance Appraisal ◽  
Social Exchange ◽  
Social Exchange Theory ◽  
Career Progression ◽  
Exploratory Research ◽  
Structured Interviews ◽  
Line Managers ◽  
Content Type ◽  
Diverse Workforce ◽  
Skilled Migrant

PurposeThis paper explores the experiences of non-English-speaking background (NESB) skilled employees working in Australian workplaces, their perceptions of managers' actions and how a lack of employee involvement and participation (EIP) practices and performance appraisal (PA) is perceived regarding career progression.Design/methodology/approachThis exploratory research project is based on 26 semi-structured interviews with skilled migrant NESB employees based in Australia. Social exchange theory (SET) and labour market segmentation theory (LMST) are applied to help explain macro- and micro-level influences on NESB employees and their relationships with their line managers and the workforce.FindingsParticipants perceived line managers to be highly communicative and approachable; however, they indicated how a lack of EIP in decision-making and in their PA affected career progression opportunities for NESB employees. While they were satisfied overall with their jobs, the research indicated a need for improved practices and support from the broader organisation in these two identified areas.Originality/valueThere is relatively little research on how the challenges of an increasingly diverse workforce are managed, particularly from NESB employees' perspective. Therefore, this research fills a gap concerning NESB employees' experience in Australian organisations.

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