How to Enhance Firm Performance: The Case of Small and Medium Enteprises in Vietnam
Firm performance is a function of the organization’s ability to acquire and deploy resources in manner that allows them to gain a sustainable competitive advantage. This study identifies factors affecting firm performance of small and medium enterprises in Vietnam. It will explore these factors for successful start-ups businesses in Vietnam. The study employed the sampling technique, conducting direct interviews with respondents. Due to the limited resources, the sample size comprised 358 small and medium businesses only. The theoretical framework was drawn out and the questionnaire was designed based on the factors selected. The entire hypotheses were successfully tested with SPSS and some hypotheses were accepted. The results revealed that firm performance is measured by two key factors in the country: intellectual capital and relational capital. Furthermore, intellectual capital is affected by three variables: human capital, organizational capital and relational capital.