RANCANG BANGUN SISTEM NOMOR ANTRIAN SERVIS BERBASIS SMS GATEWAY

2018 ◽  
Vol 3 (1) ◽  
Author(s):  
M. Khoirul Anam ◽  
Zulfikar ◽  
Agus Sifaunajah
Keyword(s):  
Quality Of Service ◽  
Data Processing ◽  
Programming Language ◽  
Technology Implementation ◽  
Service System ◽  
The Internet ◽  
Communications Media

Service queuing mechanism is now still using a manual system, where the consumer must come directly to the workshop and the consumer must queue up first. In need of a service queue service system that supports to overcome the old queue and for the workshop has certain characteristics of other workshops and Help improve the quality of service at the workshop. One type of technology implementation in terms of increasing business competition is to use the internet as a communications media owned by the company Application of a database that is as a container to accommodate the data processing queue service. This system uses the programming language PHP and MySQL.Aplikasi also provides SMS Gateway service to customers to minimize the occurrence of customer delays.This application also presents reports addressed to the owner (owner), namely: report queue number.Keywords: Service Queue, database, SMS Gateway PHP and MySQL.

Architectures, Protocols and Quality of Service for the Internet of the Future

1999 ◽  
Vol 10 (2) ◽  
pp. 107-109
Author(s):  
Matteo D'Ambrosio ◽  
Guest Editor ◽  
Mohammed Atiquzzaman ◽  
Guest Editor
Keyword(s):  
Quality Of Service ◽  
The Internet ◽  
The Future

Constructing Relationship Developing Strategies

2019 ◽  
pp. 126-143
Keyword(s):  
Quality Of Service ◽  
Literature Review ◽  
Support Services ◽  
Structural Model ◽  
Service System ◽  
Ethical Practice ◽  
Mediating Role ◽  
Depth Interview ◽  
Developing Strategies

This chapter aims to describe relationships strategies that manager need to practice in order to establish customer-oriented service system. Therefore, the chapter provides a structural model derived from literature review and depth interview from depth interview of 10 customers and 5 managers of 5 auto repair shops. In line with that, the current chapter proposes four propositions in regards to effective relationship developing strategies for the SME. The findings revealed that ethical practice, customer's orientation, length of relationship, customer's support services are significantly influence firm's relationship strategies. In addition, trust factor play a mediating role among the relationships. The chapter can help to predict the quality of service perceived by the customers by using relationship strategies, which may be similar in other markets with similar characteristics.

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