scholarly journals Factors of influence on the formation and functioning of quality management systems of enterprises in the field of engineering services

2019 ◽  
pp. 86-93
Author(s):  
Lyudmila Trachenko
Keyword(s):  
Quality Management ◽  
External Factors ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
International Standard ◽  
Factors Of Influence ◽  
Engineering Services ◽  
Internal And External Factors

Purpose. The aim of the article is substantiation of the factors influencing the formation and functioning of quality management systems of enterprises in the field of engineering services. Methodology of research. The methods of analysis and synthesis, systematization, theoretical generalization and experimental have been used to investigate the issues of formation of quality management systems of enterprises of the field of engineering services of energy direction in the context of the requirements of ISO 9001: 2015; graphic – for visual presentation of factors that influence the formation and functioning of quality management systems of enterprises in the field of engineering. Findings. It is established that the formation and implementation of quality management systems in the context of the requirements of the international standard ISO 9001: 2015 at enterprises of the field of engineering services is an effective means of improving the quality of work (services), ensuring the competitiveness and development of companies, achievement of key business goals. It is proved that an important aspect in the formation and implementation of QMS of engineering enterprises is their integration into the company management system. The influence of internal and external factors on the formation and functioning of quality management systems of engineering enterprises as a means of reducing risks, improving the performance of companies and meeting the needs of their stakeholders is substantiated. Originality. The substantiation of the influence of internal and external factors on the formation and functioning of the QMS of engineering enterprises and on their management system has been further developed. Practical value. The analysis of the influence of internal and external factors on the formation and functioning of quality management systems in the context of requirements of the international standard ISO 9001: 2015 of enterprises in the field of engineering services makes it possible to reduce the level of uncertainty and risks in the processes of the companies' activities, to improve the quality of work (services) and to maintain competitive positions. Key words: engineering services; quality management systems; international standard ISO 9001: 2015; internal and external factors of influence.

scholarly journals Development of conceptual model as a means of forming effective quality management systems for engineering services enterprises

2019 ◽  
Vol 3 (3) ◽  
pp. 82-93
Author(s):  
Liudmyla Trachenko ◽  
Lidija Weis
Keyword(s):  
Quality Management ◽  
Conceptual Model ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
International Standard ◽  
Engineering Services ◽  
Engineering Enterprise

Introduction. Integration of Ukraine into the European Economic Area, membership in the World Trade Organization put forward strict requirements on the quality of goods (services, jobs) to the activities of domestic enterprises, in particular in the field of engineering. The formation of quality management systems (QMS) at engineering services enterprises in the context of the requirements of the international standard ISO 9001: 2015 can become an effective mechanism for ensuring their competitiveness as a decisive factor for commercial success. Along with the obvious advantages of designing and implementing quality management systems according to the requirements of the international standard ISO 9001: 2015 at enterprises, today there are a lot of problems, in particular in the field of engineering, to resolve which companies require methodological developments, practical tools and quality specialists. Aim and tasks. The aim of the study is to develop a conceptual model for the formation of the quality management system of an engineering enterprise according to the requirements of international standard ISO 9001: 2015 as a tool to improve its performance and ensure integration with the overall management of the company. Research results. The article substantiates the relevance of the formation of quality management systems at the enterprises of engineering services in the context of the requirements of international standard ISO 9001: 2015 and proves that they are an effective mechanism for ensuring their competitiveness as a decisive factor of commercial success. The existing models of quality management as a basis for the development of quality management systems in the leading countries of the world been analyzed. The model of processes of quality management system of the engineering enterprise according to requirements of standard ISO 9001: 2015 has been investigated and the essence of all its components has been revealed. The conceptual model of quality management system formation of an engineering enterprise in the context of the requirements of international standard ISO 9001: 2015 has been developed. Conclusions. The developed conceptual model of quality management system formation of the engineering enterprise is an effective methodological tool of quality management that will allow providing its integration into the general management of the company. Further developments are aimed at expert assessment of quality management system processes of engineering services companies in the context of the requirements of international standard ISO 9001: 2015.

scholarly journals Audit Kepastian Kualitas untuk Menilai Efektivitas Sistem Manajemen Mutu ISO 9001:2008 di UPT Perpustakaan Universitas Jember

2017 ◽  
Vol 4 (2) ◽  
pp. 159
Author(s):  
Septarina Prita ◽  
Jean Suha Theresia Br. Aritonang ◽  
W. Wasito
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Human Error ◽  
Audit Quality ◽  
Quality Management System ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Quality Audit

Library is all about service, therefore UPT Perpustakaan Universitas Jember commited to always do a continuous improvement on their service by implying quality management systems ISO 9001:2008. Tools to evaluate the effectiveness of quality management systems is quality audit which is held by Badan Penjamin Mutu (BPM) and performed annually. Quality audit performed by interviewing respondents, ask the respondents to filling in the questionnaires, and the last method is observing the library activity, and analyzes if the reality meets the standards set by the UPT Perpustakaan itself. There are 3 types of finding resulted by quality audit avtivity, they are cathegorized as observative finding, minor finding and mayor finding. Minor findings have been found in Pembinaan Koleksi's sector and Gugus Penjamin Mutu's sector whilst the mayor findings coming from Sirkulasi's sector, Pengembangan dan Kerjasama's sector and Layanan Perujukan dan Koleksi Khusus's sector. Mayor findings means that management should give more attention to the implimentation of quality management system which is implied to these sectors because the findings can influence the conformity between the processes and the products offered so that those will affect the services's quality given by the library. Minor findings means that finding will not influences the quality of the services, and generally human error is the cause of that findings. But although it will not influences the quality of the services, the minor findings still needs to be documented and need a correction action to correct the findings so that in the future, the management can prevent similar findings to ever occured again.Keywords: ISO 9001:2008, Library, Quality Audit, Quality Management Systems

scholarly journals ІНТЕГРАЦІЯ ВИМОГ СТАНДАРТІВ НАТО СЕРІЇ AQAP 2000 У СИСТЕМУ УПРАВЛІННЯ ЯКІСТЮ ПІДПРИЄМСТВА З ВИРОБНИЦТВА ВІЙСЬКОВОЇ ТЕХНІКИ

2020 ◽  
pp. 102-108
Author(s):  
Ольга Володимирівна Нємченко ◽  
Альона Юріївна Кисилевська ◽  
Віталій Леонідович Костенко
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Government Quality

In recent years, the security and defense sector of Ukraine has been undergoing reforms aimed at gaining the country's membership in the NATO North Atlantic Treaty Organization. One of the many aspects of these reforms is the introduction of some specific standards, in particular, the AQAP 2000 series standards in the quality management systems of military equipment enterprises. In the case of implementation of several international standards at the enterprise, there is a need to create integrated quality management systems. The article presents options for implementing two or more standards in the QMS of the enterprise, analyzes their disadvantages and advantages. The main requirements of the AQAP 2110 standard, which should be integrated with the requirements of the ISO 9001 standard in the context of the PDCA cycle ("Plan-Do-Check-Act"), are considered. The stages of the implementation of integrated QMS are described. The scheme of deliveries of products to the customer in which there is a certification of the quality management system of the manufacturer (supplier) by the external body on conformity assessment, control over the quality of production by military representation, and the government quality assurance GQA has resulted. Government quality assurance GQA means that the authorized national body carries out the process of assessing the conformity of the quality management system of the manufacturer (supplier) to the requirements of ISO 9001 and NATO standards AQAP 2000, which allows the customer to gain confidence in the quality of defense products. A special requirement is to draw up a Quality Plan, which defines the activities, processes, resources, responsibilities of the manufacturer, etc., to convince the customer and the GQA representative that the company can manufacture and supply products of appropriate quality and on time, because in case of defective products or failure to deliver is lost time for a replacement or waiting, and this is a constant risk to the country's combat readiness. Requirements for the content and design of the Quality Plan are given in the standard AQAP 2105. In addition to the above, the following specific requirements of AQAP 2110 are analyzed as the operation of the metrological support system at the enterprise according to DSTU ISO 10012, product configuration management with software according to ACMP 2100, risk management, etc.

scholarly journals Managing quality in industrial companies: The empirical study of quality management systems in the Czech Republic

2021 ◽  
Vol 16 (1) ◽  
pp. 251-266
Author(s):  
Pavel Ondra
Keyword(s):  
Czech Republic ◽  
Quality Management ◽  
Business Processes ◽  
Iso 9001 ◽  
Management Systems ◽  
Management Tools ◽  
Quality Management Systems ◽  
The Czech Republic ◽  
Industrial Companies

Since monitoring, managing, sustaining and improving the quality are is so important to the competitiveness of the company, it is advisable to use a variety of Quality Management tools (QMTs) and techniques, in addition to comprehensive Quality Management Systems (QMSs). The main aim of this research study is to explore the connection between Quality Management System (QMS) and selected Quality Management tools (QMTs) in industrial companies in the Czech Republic. This study summarizes the results of the online questionnaire survey between April 2017 and July 2017. The final sample consisted of answers from 200 companies. It has been found that 46% of surveyed companies monitor and evaluate quality of their business processes. Furthermore, it has been found that 59% of surveyed companies are ISO 9001 certified. Larger companies tend to monitor and evaluate quality of their business processes and to have ISO 9001 certification. The relationships between the use of Quality Management tools (QMTs), monitoring and quality assessment of business processes (MQABP) and ISO 9001 certification have been found based on the Pearson's Chi-square Test of Independence, the Fisher's Exact Test of Independence and the Column Proportions Z-Test.

scholarly journals LOGICAL-STRUCTURAL ANALYSIS OF THE PROBLEMS IN THE FORMATION OF THE QUALITY MANAGEMENT SYSTEMS OF ENTERPRISES OF ENGINEERING SERVICES

2019 ◽  
pp. 16-26
Author(s):  
L. Trachenko
Keyword(s):  
Structural Analysis ◽  
Quality Management ◽  
Swot Analysis ◽  
Stakeholder Analysis ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Business Goals ◽  
Engineering Services ◽  
Structural Matrix

The article emphasizes that in the conditions of modern market relations, integration of Ukraine into the European and world space for domestic enterprises, in particular the sphere of engineering services, an effective means of achieving the key business goals and high economic indicators of activity is the formation and certification of quality management systems in the context requirements of the international standard ISO 9001: 2015. It is emphasized that the implementation of international standards in enterprises stimulates their competitiveness and development of innovative potential. It is proved that making a decision on the formation of a quality management system by senior management should be a strategically important area of ​​activity of the enterprise, based on the use of effective methods, measures, methodology, quality management tools. The essence of logical-structural analysis, analytical phase and planning phase and their stages are revealed. A practical toolkit for the application of logical and structural analysis in the formation of quality management systems of enterprises in the engineering sector is developed, in particular: the context of the company (internal and external factors influencing the activity) with the use of SWOT analysis is determined; stakeholder analysis; a tree of related problems of the engineering enterprise and a tree of goals were built; algorithm for determining assumptions and risk factors has been formed. Recommendations are given on the development of a logical and structural matrix, a timetable for action, provision of resources and control over the implementation of the action plan. It is substantiated that the application of logical and structural analysis in the formation of quality management systems will allow engineering enterprises to investigate cause and effect relationships in a timely manner, reduce risks, increase resource efficiency, achieve established goals and improve the performance of companies in general. Keywords: logic-structural analysis, quality management systems, ISO 9001: 2015 standard, enterprise context, SWOT-analysis, stakeholder analysis, problem tree, purpose tree, logic-structural matrix.

Sign in / Sign up

Export Citation Format

Share Document