Training Public Service Employees in How to Communicate Via Interpreter in Norway: Achievements and Challenges

2019 ◽  
Vol 6 (1) ◽  
pp. 141-155
Author(s):  
Tatjana Radanović Felberg ◽  
Gry Sagli
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Equal Access ◽  
Access To Services ◽  
National Register ◽  
Service Employees ◽  
The Public ◽  
User Training ◽  
Current State

Abstract: The comprehensive governmental approach to interpreting in the public sector in Norway includes interpreter accreditation, interpreter training, and the Norwegian National Register of Interpreters. In this article, we argue that training public service employees in how to communicate via interpreters should also be a crucial element to ensure quality interpreting and thus equal access to services for everyone. We analyze the training options in Norway, not as an isolated phenomenon, but in the context of the actors, relations, and systems that constitute interpreting in the public sector. The analysis consists of two main parts: 1) mapping the field of interpreting in the Norwegian public sector based on Ozolins’s (2000; 2010) model of governmental responses and the role of interpreter-user training and 2) examining the underlying dynamics of the current state, focusing on the role of the market and the connections between training interpreter-users and attitudes toward interpreting in the public sector.Resumen: La estrategia nacional noruega sobre interpretación en los servicios públicos abarca la acreditación y formación de intérpretes y el llamado Registro Nacional de Intérpretes. En este artículo defendemos la necesidad de formar también a los empleados públicos en la comunicación mediada por intérprete para garantizar la calidad de la interpretación y el acceso igualitario a estos servicios. Las opciones formativas en Noruega se analizan no como fenómenos aislados, sino en el contexto de los actores, relaciones y sistemas que conforman la interpretación social. Nuestro análisis tiene dos partes: 1) radiografía de la interpretación en los servicios públicos noruegos según el modelo de respuestas gubernamentales de Ozolins (2000; 2010) y papel de la formación de los usuarios de interpretación y 2) análisis de las dinámicas que hoy día subyacen a esta cuestión, especialmente el papel del mercado y la relación entre formación y actitud de los usuarios de interpretación en el sector público.

scholarly journals Corporate succession practices: A public sector perspective

2016 ◽  
Vol 13 (4) ◽  
pp. 441-446
Author(s):  
Nomalinge Amelia Pita ◽  
Chengedzai Mafini ◽  
Manilall Dhurup
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Succession Planning ◽  
Quantitative Research ◽  
Public Services ◽  
Turnover Intentions ◽  
Pearson Correlation ◽  
Service Employees ◽  
Intentions To Leave ◽  
The Public

In today’s globally competitive and modern environments, organisational future plans often fail due to the lack of succession planning. Literature has shown that in most public services, very little is done to transfer employee skills before they leave the organisation, which largely is attributed to the lack of proper corporate succession planning. This study examined the association between corporate succession planning practices, internal succession barriers and intentions to leave within a public service in South Africa. The study was inspired by the absence of documented evidence of corporate succession planning initiatives, the barriers to succession planning and turnover intentions of employees in the public sector in the South African context. The study is located within a quantitative research paradigm in which a three-section structured questionnaire was administered to a sample of 243 public service employees. Two factors; namely, replacement planning and employee development/grooming were extracted using exploratory factor analysis. The Pearson correlation coefficient showed that corporate succession planning practices and internal succession barriers are negatively related to intentions to leave in the public service. Regression analysis showed that replacement planning and employee grooming are predictors of intention to quit. The results of the study are significant in that they facilitate the development as well as the effective implementation of succession planning initiatives that enable public services to improve human resource practices and counter any existing barriers to internal succession.

Guaranteeing the Programming Mandate of Public Broadcasters and Restraints on Private Broadcasters’ Programmes in Multimedia Conditions

2004 ◽  
Vol 5 (8) ◽  
pp. 907-933 ◽  
Author(s):  
Karl-Heinz Ladeur
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Service Networks ◽  
Public And Private ◽  
The Public ◽  
Public Service Broadcasting ◽  
Regulatory Strategy ◽  
Post War ◽  
Societal Dynamics

The present German media structures are subject to a fundamental process of self-transformation due to technological as well as societal dynamics. This is especially the case for public service broadcasting. In the post-war era, the public service networks were one of the central intermediary institutions of organized pluralism, serving both the state and society at large. It is not only the growing competition between public and private broadcasters that has led to dramatic changes to the role of public sector broadcasters. The public sector is also being challenged by the rise of the entertainment economy and a shift in focus from public to private affairs. This paper describes the hitherto established role of public service broadcasting and its present crisis. The paper then proposes a proactive legal and political regulatory strategy, which might help find a new role for public broadcasters in a much more fragmented society. The proposed strategy follows the paradigm of proceduralization, which is also prevailing in many other parts of the institutional structures of postmodern society.

scholarly journals Sustaining Honesty in Public Service: The Role of Selection

2019 ◽  
Vol 11 (4) ◽  
pp. 96-123 ◽  
Author(s):  
Sebastian Barfort ◽  
Nikolaj A. Harmon ◽  
Frederik Hjorth ◽  
Asmus Leth Olsen
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Public Service ◽  
Survey Experiment ◽  
The Public ◽  
Self Selection ◽  
Selection Pattern ◽  
Selection Of

We study the role of self-selection into public service in sustaining honesty in the public sector. Focusing on the world’s least corrupt country, Denmark, we use a survey experiment to document strong self-selection of more honest individuals into public service. This result differs sharply from existing findings from more corrupt settings. Differences in pro-social versus pecuniary motivation appear central to the observed selection pattern. Dishonest individuals are more pecuniarily motivated and self-select out of public service into higher-paying private sector jobs. Accordingly, we find that increasing public sector wages would attract more dishonest candidates to public service in Denmark. (JEL D73, H83, J31, J45)

Law Libraries in Australia - Government Libraries

2000 ◽  
Vol 28 (2) ◽  
pp. 429-432
Author(s):  
Julia Butler
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Attitudinal Change ◽  
The Public ◽  
Political Persuasion

Since the mid 1980's to the present time there has been an unprecedented attitudinal change by governments, both at the federal and state levels, regardless of political persuasion, towards the role of the public sector. There has been a sustained policy to wind back the size of the Public Service across the board.

scholarly journals THE IMPACT OF JOB AUTONOMY AND COMMUNICATION PRACTICES ON EMPLOYEE PERFORMANCE: THE MEDIATING ROLE OF PUBLIC SERVICE MOTIVATION

2019 ◽  
Vol 3 (2) ◽  
pp. 9-23
Author(s):  
Abubakar Tabiu
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Employee Performance ◽  
Public Service Motivation ◽  
Job Autonomy ◽  
The Public ◽  
Mediating Role ◽  
Communication Practices ◽  
The Relationship

Improving individual employee and organizational performance has been the main concern of many organizations for decades and several factors have also been studied as predictors of employee performance. However, the bulk of studies are mainly conducted in the private sector organizations with few attentions accorded to the public sector organizations, even though at present the difference between the two sectors is not much especially with introduction of privatization and New Public Management in the public sector. Drawing upon Social Exchange Theory and the application of Partial Least Square Structural Equation Modeling (PLS SEM), this study examined the mediating role of public service motivation on the relationship between job autonomy, communication practices and employee task and contextual performance. The participants were 288 senior staff of local governments in north-western part of Nigeria. The findings suggested that both job autonomy and communication practices predicted employee task and contextual performance. It was also found that public service motivation is an important mechanism (mediator) in the relationship.

scholarly journals Introducing New Methods Of Leadership And Fund Management In Public Sector: The Case Of Slovenia

2011 ◽  
Vol 2 (12) ◽  
Author(s):  
Stanka Setnikar-Cankar
Keyword(s):  
Public Sector ◽  
Equal Access ◽  
Fund Management ◽  
Direct Role ◽  
Financial Responsibility ◽  
The Public ◽  
New Methods ◽  
Role Of The State ◽  
Key Factor

A key factor in efficient operations of public sector units, is not only the establishment of autonomous organisations, but also the promotion of autonomy, professional and financial responsibility as well as supervision in all organisational units in the public sector. It would be normal to expect the direct role of the state to become less important and greater initiative be left to organisational units. With methodical monitoring of public needs, constant evaluation of services, expert management and increasing equal access of citizens to services, the public sector operations could be made more efficient.

scholarly journals Public Service Logic: An Appropriate Recipe for Improving Serviceness in the Public Sector?

2021 ◽  
Vol 11 (3) ◽  
pp. 64
Author(s):  
Mette Sønderskov ◽  
Rolf Rønning
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Service Management ◽  
Service Providers ◽  
The Public ◽  
Street Level ◽  
Service Logic ◽  
User Friendly ◽  
Political Decisions

Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public service logic for improving serviceness in the public sector, examining the question through a literature review regarding the main elements of service management in which public service logic is anchored. We found no correspondences between this approach and theories on street-level bureaucracy, despite both perspectives aiming to understand the interactions between users and public service providers, and we wanted to explore this gap. We argue that public sector logic neglects important contextual factors, such as the role of public value and politics. Moreover, street-level bureaucrats have a legitimate responsibility not only to provide user-friendly services (creating value for users) but also, occasionally, to overrule citizens’ wishes and needs (following political decisions). We conclude that public service logic does not support the development of more serviceness in the public sector context, because it needs to consider the justification for having a public sector. Further research should consider users as collective citizens rather than individuals.

scholarly journals Why People Enter and Stay in Public Service Careers: The Role of Parental Socialization and an Interest in Politics

2019 ◽  
Author(s):  
Caroline Fischer ◽  
Carina Schott
Keyword(s):  
Public Sector ◽  
Social Learning ◽  
Learning Theory ◽  
Public Service ◽  
Social Learning Theory ◽  
Role Models ◽  
Process Theory ◽  
Parental Socialization ◽  
The Public

This paper examines the effect of parental socialization and interest in politics on entering and staying in public service careers. We incorporate two related explanations, yet commonly used in different fields of literature, to explain public sector choice. Firstly, following social learning theory we hypothesize that parents serve as role models and thereby affect their children’s sector choice. Additionally, we test the hypothesis that parental socialization leads to a longer stay in public sector jobs while assuming that it serves as a buffer against turnover. Secondly, following PSM process theory we expect that ‘interest in politics’ is influenced by parental socialization and that this concept, in turn, leads to a public sector career. A representative set of longitudinal data from the Swiss household panel (1999-2014) was used to analyze these hypotheses (n=2,933, N=37,328). The results indicate that parental socialization serves as a stronger predictor of public sector choice than an interest in politics. Furthermore, people with parents working in the public sector tend to stay longer in their public sector jobs.

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