scholarly journals STUDENT’S PERSPECTIVES ON TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION

2020 ◽  
pp. 46-62
Author(s):  
Mayank Vyas
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Student Satisfaction ◽  
Continuous Improvement ◽  
Positive Relationship ◽  
Master's Degree ◽  
Employee Involvement ◽  
Total Quality ◽  
Management Commitment

This paper aims at examining students` perspectives and perceptions towards implementation of Total Quality Management (TQM) in the context of students pursuing Master’s Degree at The Maharaja Sayajirao University of Baroda. The rationale behind the inquire lies in the emergent need of the application of TQM in higher education of India for qualitative education that can compete with global education in the 21st century. The study is based on a sample survey of 326 respondents out of a population of 5898 by employing sample size determinants like: confidence level, confidence interval and population size. The convenience sampling technique is used. A survey questionnaire was administered to students pursuing Master’s Degree in different Programmes of The Maharaja Sayajirao University of Baroda in person. The questionnaire covers factors like management commitment, student satisfaction, employee involvement and continuous improvement. 326 respondents are considered as valid respondents for further investigation. The study is qualitative research in nature and the collected data has been analyzed by scale reliability for questionnaire scaling validity, descriptive statistics, measurement of items, correlation, including other applicable statistical tests with a view to know whether management commitment has positive relationship with student satisfaction, employee involvement and continuous improvement. IBM SPSS.25 is employed for data analysis as a statistical tool. The collected data reveals a positive relationship among management commitment, student satisfaction, employee involvement and continuous improvement with reference to the students of The Maharaja Sayajirao University of Baroda. This study indicates the significance of TQM in higher education in India which can improve quality of education and can also compete at global level. Further research can be undertaken with more samples by extending the area of research.

scholarly journals Pengaruh Implementasi Total Quality Management pada Kinerja Manajerial Perusahaan Otobus Pariwisata di Kota Denpasar

2020 ◽  
Vol 30 (10) ◽  
pp. 2487
Author(s):  
I Gusti Ayu Tri Bhuwana Dewi ◽  
I Gusti Ayu Made Asri Dwija Putri
Keyword(s):  
Data Analysis ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Sampling Method ◽  
Employee Involvement ◽  
Total Quality ◽  
Managerial Performance ◽  
Analysis Techniques ◽  
Management Concept

Total Quality Management (TQM) is a modern management concept that seeks to provide an appropriate response to existing changes. The purpose of this study was to determine the effect of aspects on TQM, namely focus on customers, obsession with quality, continuous improvement and employee involvement and empowerment on the managerial performance of tourism OC. Respondents in this study were all employees of 8 tourism otobus companies in Denpasar that were determined by the non-probability sampling method, namely saturated sampling. Data collection is done by questionnaire with data analysis techniques, namely multiple linear regression. Based on the results of the analysis shows aspects of TQM namely customer focus, obsession with quality, continuous improvement and employee involvement and empowerment have a positive and significant effect on managerial performance on tourism OCs in Denpasar. Keywords: Organizational Theory; Total Quality Management; Managerial Performance.

scholarly journals A Proposed Measurement Instruments for Total Quality Management Practices in Higher Education Institutions

2019 ◽  
Vol 10 (5) ◽  
pp. 36
Author(s):  
Kamarul Bahari Yaakub ◽  
Norsamsinar Samsudin ◽  
Jessnor Elmy Mat Jizat ◽  
Azita Yonus Ahmad
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Engagement ◽  
Continuous Improvement ◽  
Management Practices ◽  
Higher Education Institutions ◽  
Total Quality ◽  
Measurement Instruments ◽  
Business World

The purpose of this paper is to provide a comprehensive Total Quality Management (TQM) practices measurement instruments in Higher Education Institutions (HEIs) based on previous studies. HEIs just like other industries are facing challenges in order to survive. Today, quality has become important and a must for every marketable product or service due to the business world becomes more and more complex and competitive. In this context as a management process, TQM has been accepted to cope with the changes in market environment and to focus on continuous quality improvement. Many authors believed that the principles of TQM can contribute to the continuous improvement of HEIs. This paper provides a measurement instruments for TQM practices that emphasis on continuous improvements for quality measurement in HEIs. This instrument is based on a comprehensive study of previous studies of TQM practice measurement in education. Analysis focuses on customer orientation, continuous improvement, and employee engagement at all levels. This paper proposed nine dimensional measurement instruments that can be used as self-assessment in HEI. These nine dimensions are: leadership or top management commitment; strategic planning; customer focus and satisfaction; measurement, analysis, and knowledge management; human resources management; system and management processes; course delivery; campus facilities; and benchmarking and partnership. Measurement instruments were selected based on number of dimensions used from previous study and customers’ perception on dimensions of quality, their rating of importance and their overall evaluation of the service provider.

scholarly journals Quality is Never an Accident: A Survey on the Total Quality-Management Practices amongst Selected Higher Education Institutions in the Philippines

2021 ◽  
Vol 20 (10) ◽  
pp. 23-41
Author(s):  
Glenn S. Cabacang
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Higher Education Institutions ◽  
The Philippines ◽  
Top Management ◽  
Total Quality ◽  
Management Commitment ◽  
Top Management Commitment

Total Quality Management (TQM) is regarded as a gauge of university management, in order to maintain global standards. This study examined Total Quality-Management (TQM) implementation and the practices of higher education institutions in the Philippines. It utilized a cross-sectional survey-study design to 347 respondents recruited from the total population of 3847 administrators and academic members of nine selected institutions in the Philippines. The measure of TQM adoption and practices was extracted from several sources of previous TQM researches. This study was done for six months. The analyzation and interpretation of the data were done by using descriptive and inferential statistics. The results indicated that participating Filipino HEIs had a high degree of adoption on top-management commitment, Teaching and Learning Delivery Modes, campus amenities, system and process management, customer satisfaction, and linkages. In contrast, the HEIs have a modest degree of acceptance in strategic planning and Data Management. The test of differences indicated that strong confirmation to top management commitment and strategic planning as indicators of TQM is significantly more evident in private-type HEIs; and it was placed at the university level, when compared to those of the provincial and national HEIs. The findings provide some practical implications to further enhance Filipino HEIs in the advent of the Fourth Industrial Revolution.

Total Quality Management and Organizational Performance of Deposit Taking Micro Finance Institutions in Nyandarua County, Kenya

2021 ◽  
Vol 3 (1) ◽  
pp. 121-135
Author(s):  
Beatrice Wamaitha Wanjogu ◽  
Paul Waithaka
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Employee Engagement ◽  
Continuous Improvement ◽  
Management Practices ◽  
Financial Sector ◽  
Customer Focus ◽  
Total Quality ◽  
Management Commitment

In Kenya, micro finance institutions have continued to grow though most of them continue to face serious financial difficulties and poor performance. The micro finance institutions have barely been able to grow the customer base and have faced stiff competition from other players in the financial sector. The firms have experienced internal inefficiencies in customer focus as the financial sector transforms powered by innovations with a change customer demand. While studies indicate that total quality management is important for businesses, there still exists a dearth of information on its effect on the organizational performance of deposit taking microfinance institutions in Nyandarua County. The study adopted a descriptive survey research design. The target population comprised 86 managers of 11 micro finance institutions in Nyandarua County, Kenya. A census approach was adopted. Primary data was collected through semi structured questionnaire and administered through the drop and pick method. Secondary data was extracted from the managements and financial reports and corporate handbooks. The study findings indicate that all the four Total Quality Managements practices (management commitment, customer focus, employee engagement and continuous improvement) affected the performance of micro finance institutions in Nyandarua County. Continuous improvement had a significant effect on the micro finance institutions performance. However, the effect of management commitment, customer focus and employee engagement on micro finance institution performance were lowly rated. The study thus concluded that among the Total Quality Management practices under considerations, continuous improvement had the most significant effect on the performance of the micro finance institutions in Nyandarua County. The study recommended that the micro finance institutions should re-evaluate the policies for quality improvements to ensure that management is fully supported to influence desired total quality. Clear guidelines on quality goals achievement should be fully disseminated to the managers to ensure that the right strategies are adopted and implemented.

Total Quality Management—Excellence—Deming Management Method

2017 ◽  
pp. 83-95
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Continuous Quality Improvement ◽  
Employee Empowerment ◽  
Total Quality ◽  
Student Orientation ◽  
Continuous Quality ◽  
Management Method

Higher Education Institutions worldwide, in order to enhance product and service quality and boost customer satisfaction, are replacing conventional management methods and systems with Total Quality Management (TQM). Higher education managers need to cultivate and sustain a quality culture within their institution emphasizing the following elements: (a) quality leadership, (b) student orientation, (c) employee empowerment, (d) teamwork, and (e) continuous quality improvement. Deming, furthermore, pointed out that the necessity of top management involvement, attention to the customers' needs, and the participation of all staff in the process of continuous improvement, were fundamental keys to corporate success. Chapter three presents a brief overview of the Deming Management Theory, the elements of a Quality and Excellence Culture and the theory of Total Quality Management, in order to help the reader understand why Deming and TQM have gained such popularity in the management community.

Total Quality Management Initiatives in Higher Education

1993 ◽  
Vol 18 (1-2) ◽  
pp. 157-169
Author(s):  
Maureen Sullivan ◽  
Jack A. Siggins
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Total Quality

scholarly journals Organisational culture, organisational learning and total quality management: A literature review and synthesis

1999 ◽  
Vol 22 (3) ◽  
pp. 162 ◽  
Author(s):  
Geoffrey Bloor
Keyword(s):  
Quality Management ◽  
Health Services ◽  
Literature Review ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Organisational Culture ◽  
Organisational Learning ◽  
Total Quality ◽  
Improvement Programs

As health services face increasing pressure to meet the expectations of different stakeholders,they must continuously improve and learn from their experience. Many fail in attempts at continuous improvement programs because managers have not understood the complexity of making changes in organisations with multiple subcultures and interests. This article examines the related concepts of organisational culture, organisational learning and total quality management and shows how a synthesis of this knowledge can assist in develop ingcontinuous organisational learning and improvement.

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