Textile and Clothing Exporting Firms' Evaluation of LSPs' Capabilities and Logistics Outsourcing Performance

2017 ◽  
pp. 185-207 ◽  
Author(s):  
Yasmine El Meladi ◽  
Richard Glavee-Geo ◽  
Arnt Buvik
Keyword(s):  
Service Providers ◽  
Service Innovation ◽  
Theoretical Framework ◽  
Resource Based View ◽  
Logistics Outsourcing ◽  
Exporting Firms ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Logistics Services ◽  
The Impact

Using resource-based view (RBV) as the main theoretical framework, this chapter examines the impact of logistics service providers' capabilities on logistics outsourcing performance from the perspective of textile and clothing exporting companies in Egypt. The study focuses on three resource capabilities acquired by logistics service providers (flexibility, expertise, and innovativeness) in a specific LSP-Client outsourcing relationship. The study identified flexibility and expertise as strong drivers of logistics outsourcing performance. No support was found for LSPs innovativeness as a driver of outsourcing performance. This may be because of the standardized logistics services provided by LSPs to exporters in the textile and clothing industry, which requires less service innovation within the empirical setting. Implications of the study for management are highlighted along with suggestions for further studies.

Measuring Performance of Logistics Outsourcing Services

2013 ◽  
pp. 344-358
Author(s):  
Harlina Suzana Jaafar ◽  
Mohammed Rafiq
Keyword(s):  
Organizational Performance ◽  
Process Model ◽  
Service Providers ◽  
Logistics Outsourcing ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Logistics Services ◽  
Great Pressure ◽  
The Uk

As the business competition is becoming more intense, there has been a great pressure to the logistics service providers to demonstrate its contribution to the organizational performance. Consequently, there has been a tendency of studies focusing at measuring the logistics service performance within various perspectives. This chapter provides a review on several significant studies that measures the performance of logistics services followed by presenting an empirical study on measuring logistics performance as perceived by the customers in the UK context. The empirical results confirms the relationships and consequent effects of LSQ-satisfaction, relationship quality, and customer loyalty-by providing a process model that shows the process of how customers would stay loyal in the logistics outsourcing business relationships by using exit intention as the output variable. The model in this study can greatly assist the logistics outsourcing companies in measuring the performance of their services. It helps the logistics companies understand how their customers measure the quality of their relationship experiences in receiving the logistics services provided by the logistics companies.

Logistics service providers’ engagement in disaster relief initiatives

2017 ◽  
Vol 9 (3/4) ◽  
pp. 269-291 ◽  
Author(s):  
Alessandra Cozzolino ◽  
Ewa Wankowicz ◽  
Enrico Massaroni
Keyword(s):  
Service Providers ◽  
Disaster Relief ◽  
Humanitarian Logistics ◽  
Content Type ◽  
Logistics Service ◽  
Disaster Relief Operations ◽  
Logistics Service Providers ◽  
Logistics Services ◽  
Relief Operations ◽  
Humanitarian Supply Chain

Purpose The purpose of this paper is to explore the contribution of logistics service providers’ (LSPs) initiatives to disaster relief and how LSPs are engaged with humanitarian sector. In recent years, the importance of logistics services in disaster relief operations and the capacity of LSPs to improve humanitarian supply chain management have become an increasingly interesting topic for both professionals and academics. Design/methodology/approach This research follows a qualitative approach based on multiple case studies. Findings The current research, after considering the differences and similarities among collaboration, cooperation and coordination and underlining how crucial these mechanisms are in the humanitarian context, explains the contribution of LSPs to relief operations alongside humanitarians. Research limitations/implications There has been increased interest in humanitarian logistics on the part of international academic and professional communities. This study constitutes a first exploratory step in the research to build a platform for benchmarking analysis of logistics services that aims to ensure the effective implementation of social responsibility principles. Practical implications The managerial implications arising from the research offer a range of current responsible actions from which strategic and operative directions to contribute can be derived. Originality/value Humanitarian logistics represents a crucial field in logistics management. This paper addresses the innovative socially responsible initiatives undertaken by the main international LSPs in the area of humanitarian logistics.

Does the Outsourcing of Logistics Services Keep its Promise of Increased Efficiency?

2013 ◽  
pp. 162-184 ◽  
Author(s):  
Aliona Grigorenco ◽  
Philippos Papadopoulos ◽  
Konstantinos Rotsios
Keyword(s):  
Performance Measures ◽  
Service Providers ◽  
Third Party ◽  
Third Party Logistics ◽  
Logistics Outsourcing ◽  
Logistics Service Providers ◽  
Logistics Services ◽  
Business Functions ◽  
And Performance ◽  
Outsourcing Logistics

The aim of this chapter is to evaluate the efficiency of third party logistics (3PL) and the importance of outsourcing logistics services from the client’s perspective. The research focuses on current practices related to the extent of use, predictive value outsourcing and performance measures system of Colgate-Palmolive Company in Greece. The study examines the efficiency of the logistics service providers, and its impact on the overall client performance, evaluated through interviews with the 3PL Coordinator, the Logistics Manager, and the Manufacturing Director. The key findings of the work are that logistics outsourcing takes responsibility for non-core business functions, brings reductions of stocks and costs as well as order-to-delivery lead-time, accelerates capital turnover and capitalizes on synergies to achieve efficiency. Overall, its contribution is evaluated by the client as satisfactory and of medium significance, with room for improvements.

The role of customer relations for innovativeness and customer satisfaction

2015 ◽  
Vol 26 (2) ◽  
pp. 254-274 ◽  
Author(s):  
Silvia Bellingkrodt ◽  
Carl Marcus Wallenburg
Keyword(s):  
Customer Satisfaction ◽  
Empirical Data ◽  
Online Survey ◽  
Customer Relations ◽  
Service Providers ◽  
Service Innovation ◽  
Content Type ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Number Of Customers

Purpose – The purpose of this paper is to provide insights into commonalities and differences of service innovation across industries. The compared sectors are logistics service providers and IT service providers (SPs). Design/methodology/approach – Data were collected from 778 SPs via an online survey. Structural equation modelling was used to analyse the empirical data. Findings – Both types of SPs benefit from close customer relations in terms of innovativeness and customer satisfaction. However, ITSPs rely more on a large number of customers to be innovative than logistics service providers (LSPs), further, LSPs can evoke a higher level of customer satisfaction when being innovative. Research limitations/implications – Empirical data were collected in a single country (Germany) and at one point in time. A confirmation of the results in different service settings is therefore encouraged. Practical implications – The results help managers with regard to their strategic decisions. The differentiating effects influencing innovativeness and customer satisfaction have been revealed. Originality/value – The research is extended by developing a model based on the knowledge of service innovation, social exchange theory and industry characteristics and by empirically testing this model.

Revisiting the resource-based view on logistics performance in the shipping industry

2017 ◽  
Vol 47 (9) ◽  
pp. 884-905 ◽  
Author(s):  
Chung-Shan Yang ◽  
Taih-Cherng Lirn
Keyword(s):  
Service Providers ◽  
Empirical Support ◽  
Value Added ◽  
Interfirm Relationships ◽  
Resource Based View ◽  
Content Type ◽  
Logistics Service ◽  
Container Logistics ◽  
Key Stakeholders ◽  
The Impact

Purpose The purpose of this paper is to evaluate empirically the impact of intrafirm resources, interfirm relationships, and logistics service capabilities on logistics performance (LP) in the context of container logistics. Design/methodology/approach Factor analysis was employed to identify the key intrafirm resources (i.e. tangible assets and intangible assets), interfirm relationships (i.e. communication (COM) and long-term relationships), logistics service capabilities (i.e. service efficiency, service reliability, service flexibility, and value-added service), and LP dimensions. Data were collected from a survey of container shipping service providers, and were analyzed by a structural equation model to test the research hypotheses. Findings The findings show that interfirm relationships and logistics service capabilities act as mediator variables between intrafirm resources and LP. Research limitations/implications The results of this research support the application of the general theory on firm-level performance and the resource-based view (RBV) as a lens through which LP can be achieved via logistics service capabilities. In addition, the findings lend empirical support to the capability-building view, which asserts the importance of resource investment and relationship maintenance, and the development of distinctive capabilities to enhance performance. Practical implications Container logistics operators should not view their intrafirm resources (including logistics information technology and teamwork organizational culture) or interfirm relationships (including informal COM with key stakeholders and evergreen relationship with key stakeholders) separately; instead, a systems approach should be used. Originality/value This research updates the RBV theory by clearly indicating that the overall performance of shipping firms cannot be decided solely by the firm’s own resources. Interfirm relationships and logistics service capabilities are found to be powerful moderators which help shipping firms allocate their resources effectively and thus improve their LP.

scholarly journals Sustainability and Competitiveness of Logistics Services Providers in Indonesia

2021 ◽  
Vol 12 (3) ◽  
pp. 279-287
Author(s):  
Engkos Achmad Kuncoro ◽  
Dony Saputra ◽  
Robin Cahyadi ◽  
Ridho Bramulya Ikhsan
Keyword(s):  
Middle Managers ◽  
Service Providers ◽  
Sampling Technique ◽  
Third Party ◽  
Third Party Logistics ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Logistics Services ◽  
Qualitative Observation ◽  
The Relationship

With the rise of competition and challenges for Logistics Service Providers (LSP) in Indonesia, competitiveness and sustainability are needed. The research explored the logistical process and identified the factors that built the competitiveness of LSP, such as Third-Party Logistics (3PL) in Indonesia. The research also identified the factors and relationships of their competitiveness and sustainability. The research methodology was explorative with the qualitative-observation approach. The applied sampling technique was purposive and snowball. The participants were 10 LSP operating in Indonesia: Kühne + Nagel, FedEx, Damco, DB Schenker, APL Logistics, Panalpina, Agility Logistics, TNT Express, Röhlig Logistic, and Rhenus Logistic. The data were unstructured interviews with 10 middle managers with the job position of leader and manager. Then, the data were analyzed using NVivo 10 software. The result is the recommendation of the competitiveness model for 3PL that the providers can apply to achieve its sustainability. Moreover, the factors that drive the competitiveness of LSP are price, service, people, and network. Meanwhile, innovation and credibility will improve competitiveness toward sustainability of 3PL. Based on the findings, it can offer opportunities for further research on the relationship and influence of these variables on other similar companies in other countries.

scholarly journals Study of the Logistics Service Providers Performance in Moroccan Agricultural Sector

2021 ◽  
Author(s):  
Khaoula Azzouz ◽  
Jabir Arif ◽  
Mohamed Badr Benboubker
Keyword(s):  
Exploratory Study ◽  
Agricultural Sector ◽  
Service Providers ◽  
Fuzzy Ahp ◽  
Logistics Service ◽  
Decision Method ◽  
Logistics Service Providers ◽  
Logistics Services ◽  
The One ◽  
Decision Making Tool

The main objective of this paper is to study the situation of LSP operating in the agricultural sector which is a key sector for the Moroccan economy. This study will help contractors to make a correct decision concerning the choice of a performing LSP in the agricultural sector, while providing a multi-criteria decision method (MCDM): fuzzy AHP. Nowadays the expansion in terms of service has become crucial for any implementation of a successful outsourcing strategy and to attract and convince contractors through well adapted services, furthermore, the diversity in terms of the offer made by the LSP and the competitiveness between them made the task of the contractors complicated. This paper intended to provide an exploratory study grouping, on the one hand, the various Moroccan LSP and the level of their service offered in logistics services in the agriculture field, and on the other hand, the different criteria that influence the choice of those LSP. As a result, a proposal of an MCDM is established. The objective is to provide the contractors with a decision-making tool for selecting suitable LSP to collaborate with and evaluating the outsourcing performance.

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